pool is large for a hotel of this type and is immaculate

the hotel is easy to find, spacious, clean and plentiful parking

parking, too manny busses and trailers

great breakfast and very clean and friendly staff.

close walmart , restaurants, bar, fitness

laundry did not work(although fixed the next day)

management said vibration was from laundry machines

free breakfast, great water pressure comfy beds

the breakfast area was clean and the food was good. the room and staff met all our expectations

inside pool and hot tub were really nice and inclusive with chairs to aid those that can't do the steps

free parking! friendly and accommodating staff.

parking lot lighting i felt like my car would be ok

were uncomfortable water pressure in the shower was not great couldn't use the gym as it had a horrible smell

the pool was large, beautiful and very clean

line info indicated room service and restaurant available there was neither one needs to updated had requested

kids loved the pool

kids really enjoyed the pool and breakfast. location was a key player for me.

breakfast was excellent

clean, comfortable, great breakfast, good location!!!

liked the room, the staff, the breakfast, and the pool

weird smell throughout the lobby and hallways, & laundry room was messy.

a bit for the overall wonderful stay, but the laundry facility needs a serious upgrade.

no towels for pool area

the staff were very friendly. the beds were comfortable. breakfast was good.

the pool was clean for us to swim

laundry facility though it didn't dry clothes

our room was across the staff laundry. when staff started their day early, it was noisy.

bathroom, fitness center, laundry area

great parking especially for duallys

wifi was poor. my apps wouldn t load. ice machine was near my room and that was loud.

seems to always be closed bc of unknown reason and the laundry facilities are out of order for the past week

pool is the best in new braunfels

nice free breakfast selection (waffles-muffins-boiled eggs- toast-bagels- butter & philly cream-oatmeal)

the medley breakfast was good, the room was very clean

in bathroom, parking lot was not well lit at night, slow elevator, room safes were locked and would not

free use of laundry equipment.

the fitness center and free laundry.

the laundry room was awesome to have

parking was not good because they let trucks with trailers take up four to five parking spots and

parking free clean

no breakfast as advertised, no laundry services available

but what made my stay even better were their laundry and business services, as well as breakfast being included

smells like fresh laundry, i'm assuming due to the washer/dryer down the hall

she did the breakfast, cleaning, laundry,etc

my kids slept with headphone music and i being the driver go no sleep

desk informed us of low staff in housekeeping and laundry for clean towels

and they had a laundry room on the first floor

the pool was extremely cold.

from a twenty year customer service background, i have to say the young kids working there either do not care

the best hotel we have booked! it smelled clean breakfast was delicious and pool was excellent.

there were people out in the parking lot bbqing and drinking and being loud

there was no breakfast, the hotel was going through a remodel so there were tools everywhere

the pool was nice the room was big and my son was able to move around in his wheelchair.

did not like that there was not a hot breakfast

the breakfast consisted of toast, cold cereal, muffin, fruit juices and coffee

was 100 degrees when i got there, not very clean, no laundry bags for dirty clothes , when i asked for more

breakfast was no good so we left and went to a cafe for a real eggs and toast type

not enough parking.

parking was slim ngs

clean, well appointed, well lit exterior, great parking, outstanding and friendly staff.

tiny pool as well

kitchenette was a nice addition and it came with silverware, cups, plates and pans for cooking

we wish the pool was cleaned and the shower needed a better cleaning

the breakfast was good, i wish it were more vegetarian friendly, maybe add some potatoes.

the kitchen was fully stocked and ready for cooking just like home

i think my room was next to the laundry

we used the laundry facilities on the 1st floor

laundry was out of order, room cleaning wasn't good enough( we need to ask for it), breakfast is

we were assuming it might have been from the laundry room but not quiet sure

having place to eat on property and pool and river access.

paying for laundry

couldn't log into wifi

they gave me breakfast coupons for two adults but none for the kids

of hotel, nice pool & firepit area

friendly staff. easy access parking, at no additional charge.

it would be nice to have laundry facility.

very smart reception, lovely staff, very good clean room with huge tv, excellent gym and laundry

great breakfast, very smart reception, lovely staff, very good clean room with huge tv, excellent gym and laundry

although the listing said pet friendly i was charged $10.00 for my pet. i feel scammed by this.

the breakfast was great, and the rooms were clean

no garbage bags or laundry bags in the room.

does not smell like a fresh towel out of the laundry

close the door to the laundry work area. breakfast did not provide enough hot items.

pool was closed while we were there

if i had to find a negative i'd say better parking.

and hunt around for someone even after ringing the bell 2 times, over filled trash can by the pool was an eye

pool was green and so we weren t able to use it

men's restroom next to fitness center was dirty all 3 days during stay

could hear people/kids running and jumping in room above at night and loud teenagers running in and out of rooms

we got down to the breakfast area around 8am and the hot items were really low or empty.

laundry room was not available

in and as soon as we opened the door to our room it smelled bad like sweaty, dirty laundry, the entrance and

laundry facilities were unusable as machines broken down and needed repair

the dryer was not working in guest laundry

beds were comfortable, the free wifi was excellent, breakfast was hot and easy access to highway

they ran out of laundry detergent, so we had to just wash without soap

dryer in the laundry room didn't work

i couldn t use the laundry as a guest left everything in the washer

especially for the kids to have a full size pull out bed and their own tv

the pool was clean, kids have so much fun and the staff are really nice

and convenience including the laundry and kitchen facilities and the cleanliness overall

was allergic to the tide laundry soap so had to sleep in chair and buy new sheets to use because there was no

didn't like our room was across the worker's laundry room got woken up by the noisy carts and talking in front

loved that the laundry facility was free and the honor system in the 'store' for foods/coffee

room was super clean, staff was friendly and helpful and free laundry room!!!

the laundry room was exactly as advertised (only one washing machine in operation though instead of the

laundry room was unacceptable because it smelled horrible

only thing was the halls carpet smelled like urine

no breakfast ud83dude14

i was told to wait until midnight before kids can go to sleep because they can t do nothing about the music

i think the only issue the laundry was broken on my floor so i had to go to the 4th floor

breakfast was great! room is comfortable and beds are comfortable

the staff was very nice and there are restaurants basically in the same parking lot

pool was good for the kids, we didn't do breakfast

no breakfast meat

too small outside swimming pool!

entry to parking , cramped space in parking lot

breakfast was nice and tasty

pool needed a little cleaning as water was cloudy.

breakfast was great

concern i had was the laundry room was on the 2nd floor

we appreciated there being a coin laundry and a gym

although i did not make use of the gym or laundry facility, they were a definite positive for the hotel

breakfast was ok, kids loved it! location was perfect to highway

nothing really. glad they had cereal for my kids for breakfast but i wouldn t recommend.

comfortable bed, nice shower, free laundry room, and great customer service.

i loved the whole place. i loved the restaurant's and bar & grill. it's a beautiful place!

water park was spectacular

the kids loved the pool and slides.

the kids loved the pool and we love to see them happy

friendly staff. laundry facilities on site. decent texmex place next door.

pool is a little dated and doesn't offer much shade

the pool was nice with 11pm curfew, which was great for our family

bad thing is the exit out if parking lot but it's under noones control, we understand

the king size bed,swimming pool

since there was one laundry room it would have been great to have a second washer and dryer

it was great to have an ice machine near by and the laundry room on the same floor i was on

was awesome on site laundry facility clean rooms spacious bathroom liked the fact that they had netflix on tv

rooms breakfast and heated pool

all good. thank you for the great fitness room

no gym, laundry, microwave, or fridge

no elevator or laundry room.

room was right by the housekeeping laundry room and the dryer ran all night and housekeeping started

room service was slow and didn't clean well

the free wifi worked great

to throw our own trash , and had to go to front when needed towels was told to put them in the laundry room

there were 6 dryers in the laundry room and 4 were out of order

cost of laundry facilities which were included with the room rate during our last stay (2019) are no longer

the laundry room had only two dryers working

too far from river walk we dont know its our first time pool not open no complimentary tothbrush

when i booked the night no one mentioned pool n laundry out of service and place under construction

bar also closed

pool and gym at hotel were good

we were in town for a soccer tournament. kids enjoyed pool area after a long day of playing.

amenities were open, pool, gym, restaurant

i used the guest laundry room and there was only 1 washer and 1 dryer, i had to wait until another guest was

super comfy beds..pet friendly

their variety of breakfast options & even more so the bar option for night time after we take the kids to get

lady that worked over night was very rude to my kids when they went down stairs to buy some

staff, spacious room, nice breakfast, the free shuttle service within 5 miles of the hotel was great

helpful staff - squeaky clean - extra bath towels - great coffee - laundry, pool, wonderful gym and capacchino

helpful staff - squeaky clean - extra bath towels - great coffee - laundry, pool, wonderful gym and capacchino

helpful staff - squeaky clean - extra bath towels - great coffee - laundry, pool, wonderful gym and capacchino

had to use laundry facility & was given complementary detergent

the atm was out of order and the change dispenser in the laundry room was out of order as well making it very

it offered all of the ammentities you would need, breakfast, laundry, pool,

clean hotel great location pool weight room open

bar b q sauce on desk

room keys did not work to gain access to the guest laundry room and we had to have a staff member escort us to

was great breakfast was good had laundry on site for extra charge overall nice experience for the price

the pool, laundry room, staff was nice.

there was no detergent available to buy for the laundry room

the laundry facility has a sign that says front office provides detergent and change 24/7 they

had to pay for laundry service usually is free at other home2suites

cheap laundry facilities in-house

pool was a bit small and no hot tub

liked the couch and kitchen deck area

the pool was small but definitely enjoyed it

no laundry or vending

check in, breakfast was delicious, great idea to let us do laundry with a washer and dryer, bed was comfortable

and other trucks in the parking lot got broken into

the wifi didn t work the whole time. when asked, staff just said they were working on in

the accommodations were great, and the complimentary breakfast was spectacular

the laundry facilities are adequate but expensive and no coin dispenser or credit card payment is

i wish the front desk or laundry room had a coin dispenser, the desk clerk was able to exchange a single roll

the rooms were surface clean, need a thorough clean. laundry facilities were very expensive!

breakfast was delicious, and location was great, we were surrounded by all the places we like to go

the beds were comfortable, ac worked great and we had no problems with wifi connectivity

everything was perfect the kids enjoyed it

breakfast was really good

the pool was fun for the kids and the facilities were very clean

great staff and comfortable room. the kid's enjoyed the breakfast.

service, clean rooms, great breakfast, nice pool

great! the person managing the breakfast facility was very considerate and helpful.

suppose to have queen beds in two rooms but they were king beds so we had to go buy air bed for kids to sleep

no breakfast

thin walls, could hear next door loud guests with kids early in the morning and others out in the hallways

nice hotel, nice pool and hot tub. nice breakfast.

they have a fitness area, guest laundry facilities, pool and outdoor hot tub

our room was on the 5th floor and the pool, fitness center, and laundry were all on our floor

the food was awesome bread feast & dinner included with the stay really helped out when you have kids :) i would

this is a very comfortable hotel, and we loved that it is pet-friendly

complaint is no one came i 4 days to tidy or give fresh towels had to go steel them from gym

the laundry facilities were clean and reasonable

we really enjoyed the indoor pool and having a laundry room on site

gym is a shame, if you only have a bench at least be sure it s the one you can adjust

it was a mile within hospital. the room was immaculate and quiet. the breakfast was excellent.

kids enjoy the breakfast

the laundry room it was filthy and found pasta noddle's on the washer, the machines are so old some of

there is a gym, laundry and pool

did not have shuttle service as advertised

it was a nice location i liked the garage parking

secure parking and everything is close by