refrigerator wasn t working in our room and no chairs to sit on in the laundry room.

laundry service was very poor. there was no laundry soap available and in the slot we lost money

the pool was out of service and we had been looking forward to swimming.

kids upstairs running back n forth like a heard of cattle

no wifi was available. the

the pool or laundry service was out of order

no soap available for laundry

they don't have enough staff to keep clean laundry available for all guest rooms

there was a trash bag full of dirty laundry in the closet, a dirty sock behind the nightstand, legos , trash

the laundry room was not dispensing detergent meaning it was borderline unusable

large queues at breakfast and expensive laundry service

michael was nearing the end of his shift but remained courteous and helpful assisting me in the laundry

no dirty laundry bag,, and other little details

i had my kids with me and bathtime was very tight

covid breakfast!!!

machine on each floor the rooms where there are, the rooms are not labeled ice machine- it says: laundry room

had to wash laundry and they didnt have change, the lighting in the pool couldve been better and lastly the

guest laundry mat was very out dated and worn down

was being charged for a pet fee for his service animal

could ve offered breakfast for the price plus i had 2 kids with me

wasn t shampoo, shower door broken, no microwave, laundry door broken, the price is not worth it s

shower was a little dirty and the laundry mat machine ate $3 when i tried to get some detergent ,wich i later

i just felt a little uneasy with my three kids alone on a floor that had possibly defective smoke alarms

the swimming pool was clean & inviting

was pet and kid friendly

so pretty sure laundry wasnt done and charged 10$ extra dollars for car

i also like that this hotel have laundry facilities

laundry and towels smell bad

the lady's always helped us while we stayed, the gym and the laundry room they had.

free breakfast, the pool and the workout center

server at the pool was super friendly and helpful, but i felt like the service was a little slow, especially

for our anniversary -beautiful property -rooftop pool -room with river view/ terrace -contactless room service

the library bar a special treat

gym

kids everywhere: in the library, at the bar (even in the evening)

the pool is cute (but also a little small) and common areas are welcoming

bar & hotel restaurant overlooked a patio that overlooked the river walk was nice

the view. the location! the cleanliness. the bar especially.

loved the location, it was clean and cute. comfortable and the pool was beautiful

there was kids above us making loud noises for several hours

drinking in pool kids not allowed on rooftop bar

also very set up to adults, no kids running around or yelling

the spa/pool pass was a great experience

pet fees did not apply

the mini bar was well stocked

friendly staff with excellent attitudes. the pastries at their breakfast were bakery quality.

the room was very enjoyable, and the staff were great. breakfast was great also.

pool was pretty and the restaurant and staff at the restaurant was amazing

no free breakfast, and the mini bar goodies are a little bit expensive.

expensive expensive mini bar, valet and room service. not a river view at all.

room was by the laundry room

had a very loud room next to the laundry room

wheelchair accessible rooms, laundry room was on the outside back of the hotel by the trash

hotel is very family,kid and pet friendly

the pool being so big and having and have an area that was 9ft

com - and it doesn t have all the facilities mentioned in that site, eg, laundry

issue: upon delivery of room service, both my husband and i could not eat our food comfortably

wifi signal not accessible in room 37

room service from ocho was extremely slow. took over an hour and came in togo containers.

wifi is not fully covering the entire hotel (but good at central points)

laundry room too small

laundry.

the location was perfect, the beds were soo cozy and the pool was gorgeous

the gym well equipped, pool and hot tub were amazing

all well from the first time i set foot bar restaurant dinning manager at breakfast time

no laundry bags

very slow wifi laundry not available due to ongoing renovation

no laundry service, no free breakfast

free use of laundry machines

hotel was under renovation so the fitness center and laundry were both closed off.

i also had to wash my clothes, and they had no laundry facilities on the premises

no laundry.

when i asked if they had a guest laundry room the lady had no clue

no laundry

our room was by laundry room so it was horribly noisy the entire time

i have a laundry list of complaints >keys not working >2nd set of keys not working correctly >pool closed

when booking there was no mention of a nonrefundable pet fee

close to downtown friendly staff. pet friendly. would stay again.

great bar at the hotel everyone was welcoming

clean room, nice little pool in middle of courtyard for kids, front desk clerk was super helpful and friendly,

there was one very nice hispanic lady who helped out with toilet paper and laundry bags

laundry dryer very expensive & very slow

get clean towels because the did not have the laundry lady show up to work

the staff was very helpful and kind to me. the breakfast was excellent. the wifi was good.

very clean. great room. excellent breakfast. history of the building.

dyer in laundry room broke

laundry machines in the hotel were a big help

never been to a hotel with no laundry area

bring laundry bags back

also there was nothing in the room in terms of extra blankets, laundry bag, etc

pillows were too soft!! bed made noise no laundry bag

next to laundry room, had to hear what sounded like a shoe in the drier

we didn't like that there wasn't a pool and the wifi was choppy and unsecured network

of the additional charges that would be applied to my card for the extras, which were for the room service we

we could not find any restaurants open after 10 pm including the hotel restaurant and room service

location. comfortable beds. clean. loved the fact there was a laundry on site

no guest laundry room

breakfast can be better

we will be staying here with kids again in august and probably every time we come down to san antonio as a

breakfast was great

we would have loved to tried out the rooftop bar but didn t have time with our one night stay

1watson was amazing, the front desk staff/lobby bar staff was incredible!

i love the roof top bar as well

location is great, and the rooms have great space good gym

we were able to get an early check in without a problem and our room was clean, big and the bathroom vanity

the parking cost its very expensive $45 dollars for day take to long to valet parking also the laundry room

i ve always done laundry on my trips because i do not want too much to do when i return home

the laundry place was also an advantage

customer services, location, breakfast, everything was just great ud83dudc4d.

gym and location

no laundry facilities for extended stays like mine

missing a laundry area for those extended stays.

the amenities are good including a good gym and decent pool

nice they they are pet friendly

pool was closed due to covid19.

we loved the luxurious accommodations, having room service as needed, the rooftop pool and bar, and the ability

to have 24 hour room service

i already wrote 2 emails- wifi has not worked at all- up to now they are unresponded

beautiful hotel and they upgraded my room and gave us a pool view

the steak quesadillas from room service and i ended up throwing it up about an hour later

the facility offers an amazing continental breakfast, there's a laundry room, and water refill stations on all

internet, wifi went out on saturday

amazing, i loved the ice machine and water dispenser as well as the iced water at the lobby, the breakfast was

the rooftop bar was really nice with friendly service

for a night, it was a very enjoyable night, breakfast was really nice and the ladies from the kitchen were very

excellent location, comfortable room, nice staff, laundry facilities available

had to do laundry during our stay, and the room and machines were kept clean

no change to use the laundry room had to go to the hotel right next

bar was very nice and enjoyed the fact that i could purchase drinks and snacks in the lobby

went well, let us do early check in, beds comfortable

pool was a little small and location on property

i needed late check out and was accommodated for an extra half-day charge

location was perfect with access to the river walk. the breakfast restaurant was great.

no breakfast, no cocktails

pool was small but my daughter loved it

went for quarters and said doing laundry

room and pool were nice

breakfast was just enough to get some food in the kids and then head out to the zoo which was another very easy

i was also pleased to see that the fitness center was open

the cleanliness and the swimming pool of course

our room never got clean and we had to call for laundry ( towels etc....)

breakfast, no laundry

no guest laundry, no breakfast, no entry to the river, no shower at the pool.

no microwave and no self laundry. paying for parking

was a bit difficult to help kids with the shower b/c it needed an area to hang or place loofa and necessities

they do not have any breakfast options for kids

wasn't explained to us how to set up the wifi

the location is directly on the riverwalk with a restaurant and bar that is open to the river

bar was closing early but it was a monday so no big deal

person who checked my wife and i in was very rude and not very knowledgeable about pet policy

the basement area has a large area for breakfast and also has laundry machines next to the gym

services of laundry machine, tea and coffee, business center, maps and guides were a nice touch

location was brilliant. laundry facility was great. room was very nice and spacious.

comfortable room, laundry, and walking distance to the alamo and riverwalk

pool was very small but no big deal since we were hardly at the hotel anyway

laundry facilities poor, room not clean, valet can get really backed up during rush

if you stay on the 21st floor expect to hear the events of floor above you where the pool and laundry are until

services like guest laundry, breakfast and kickback time (1

also if you are traveling and need it, there is a self laundry

bonus points for the guest laundry

location, guest laundry available, awesome rooftop terrace with skyline views

didn t realize i d have to pay to use the laundry machines

had some clothes for laundry on the first day of my arrival , i gave it to the front desk which after two nights

i cannot take back my clothing due to late laundry pickup.

the laundry facility was great since we had been on the road 2 weeks

nice bistro and bar w very good breakfast and coffee options

sliding glass doors on the outside, first-floor room seemed odd, but was secured by a bar so seemed safe

was great except the loud kids that kept running up and down the hall knocking on people's doors

more respectful parents in pool area that did not let their kids run wild and splash everyone sitting in the

wifi was not good. tv reception poor.

is no laundry service at this place and cleaning service consist only of changing towels and

property pet friendly but no designated places for your pet to use the restroom

the location. also the spa was amazing.

we called about a problem with our mini bar and literally within minutes there was someone at the door to fix

bar was dirty and tender did not acknowledge we were even there

not all machines in the laundry room were working

free wifi, laundry and parking...breakfast and kitchen

it had complementary laundry and large variety for breakfast.

accommodating staff, complimentary laundry and full kitchens were great for an extended stay; the location

free laundry

great location and staff very helpful plus having laundry facilities was great

free wifi and breakfast was awesome too

automatic room service but they did bring us everything we requested for the 2nd day

bar and breakfast staff were outstanding. front desk staff could be a little nicer.

they were willing to hold our bags until they had a room available for early check in

for adults rooms are spacious and seperate lounge area, biggest we stayed in on trip has a laundry and gym on

and the laundry app which told you when machines were free/wash was completed was handy

the guest laundry was usefel

it was in a great location and the room was huge, wifi speedy and beds super comfy

location and kitchen amenities

lower parking prices, and keep guest away from laundry or house keeping rooms, vert noisy...

should have the laundry room in the hotel

room we got was next to the house keeping supplies room / laundry room and the housing workers were loud in the

also, sink was clogged, no microwave in room and no laundry facilities

the bar is great.

as housekeeping was cleaning our hall, they left large garbage bags and piles of dirty laundry on the floor

they did offer to shuttle us to another property for a swim

we had a good experience in the hotel, nice pool and we loved the bar

i absolutely loved the touch with the net above the hotel pool area

pool was cold

nasty breakfast. ..dirty bathroom. ...and late room service

secure a cab to travel to the alamo area and the next night he helped us with towels for the pool

free parking, breakfast and room space

the location and free parking.

feels more like a proper apartment parking on premises just 20 minutes away from river

guest laundry

included hot breakfast. on site coin operated laundry.

laundry had to be sent out at a cost

the hotel laundry room was next to that and the noises from the staff and workers woke us up every morning in

bunch of kids running around all night and parking if you got there after 9 made you not wanna go anywhere

the restaurant and gym were closed and we didn t expect that

balcony, gym, room, staff was friendly, valet was quick, location

spa was by the pool so you could hear the pool guest while receiving your services

patio bar on the river was a fun place to sit and watch the tours and

i traveled with my pet beagle and they added an extra cushion for the dog and food and water bowls which was

no laundry facilities no fan in my ceiling in the room.

room service never answered the phone

had to walk to get drinks from a drugstore to have drinks at the pool, because no bar staff or restaurant staff

room service and the bar had great food and drink

the kids pulled them too far and they almost slipped too far off the track

there was laundry facility, which we needed at this point of our journey

cafe, indoor pool and gym, the front desk staff maggie ud83dudc9c

water was cold and the air conditioning was on in the pool area making it too cold for the kids to swim

kids running around the entire hallway yelling and screaming being loud at 7 in the morning

ice machines dirty, smell like bar at closing time, need of paint in common areas, carpet worn torn

coin laundry (not complementary as seemed advertised) was disappointing, no easy way to get quarters for

nice laundry room too

comfortable bed;good laundry facilities;walking distance from rivetwalk

coffee available 24 hrs. laundry facilities as well as small gym and pool. staff was great.

fitness center laundry facilities

pool gym and laundry as well as free parking

bed was very comfy. appreciated the laundry room on site.

when you are on vacation you do not want to spend 3 + hours doing laundry at the hotel

2 washing machines in the laundry

slow elevator, the few towels, no laundry plastic bag, the generally old everything about the room, the bed not

they have a laundry room. the front desk person (tim) was very nice

guest laundry center

breakfast selection was amazing. the gym was nice and modern. rooms were well designed.

the room and gym were good

would love to have breakfast before i leave to clinicals since my stay is mostly for study reasons

i had issues working in the room and had to work downstairs in the bar area.

location and bar staff

saw security guard in parking lot- thank you

the hotel was very clean and enough space for small kids.

starting breakfast earlier or all guest to pick off the incomplete offering as we jumped the shuttle and we're

misleading information in booking and on email about being able to get laundry done there

had been on a long trip and needed to do laundry

the spa, restaurant, and laundry is outrageously overpriced unusable

no laundry facilities

did not appreciate the fact that there was no laundry facilities with a luxury hotel you state

the breakfast was delicious

a couple times and help opening it, very inconvenient when coming in with a whole bunch of tired kids

wifi never get it as well

kids saw there choice and i saw mine

good breakfast and room ckean gym ok

laundry room which is awesome

it was very spacious and equipped with everything you need, including iron, ironing table and a laundry basket

laundry facilities were paid via an app that didn't work

which ran out v quickly i couldn t believe there was a hotel room positioned to a 24 hour laundry room - and

good location. great breakfast. room was comfortable. guest laundry was very convenient.

this makes parking close to your room for coming and going easier

very rainy day but the large nice lobby and bar kept us comfortable and cozy.

dirty pool

great location and loved the access to the parking from the first floor rooms!

check in was easy and fast rooms clean and comfy pool ,gym,and game area nice

laundry room available

was excellent, all the staff were lovely & polite, laundry on 3rd floor, excellent free breakfast, huge

comfortable bed great breakfast choice, friendly staff,cool water available,easy comfort.

was super friendly breakfast was excellent

the staff was very helpful and the breakfast was wonderful.

isn't any washing services so will have to find a laundry mat or dry clean

think we were above the laundry room and it was very noisy

while the room was excellent and clean, it need an update to the plug sockets for charging and wifi connection

comfy bed, beautiful decor, great pool

room service fast and food great

willie, the concierge was also very good with solving a laundry issue and helping

the sunday bartender was super amazing

also i love that they are pet friendly

alamo, restaurants, river walk, river center mall, and hemisphere plaza is very close if you have kids and want

the kids like the pool/breakfast and we like the location.

breakfast is good especially the kids loved the waffle station

next time my husband and i will try the hotel bar and gym, both looked very relaxing

modern, clean, and comfortable; great location walkable to the river walk; friendly staff; fast wifi

wifi didn t work

the free hot breakfast

nice gym. laundry kitchen

i especially appreciated the laundry facilities as we are on a road trip

i did like that they had coin laundry on site

we had 4 adults and 2 kids

great location, pet friendly a comfortable setting in the lobby.

location was great . close to riverwalk . laundry facilities. super clean

the laundry room was very clean

we even got to do laundry and there was no wait time

our view was of the pool but didn't seem to offer much of a view.

no towels in room. very poor wifi . surprise 30.00 per night parking fee.

washing machines in guest laundry room are not as good as the one in your house

us all of our amenities without even asking she told us where the swimming pool was where the laundry was and

value for money clean al lot of perks, such as laundry, free drinks and shuttle amazing staff

comfortable and told us all of our amenities without even asking she told us where the swimming pool was where

wonderful safety and cleanliness, airport shuttle, great breakfast, friendly and helpful staff

liked the convenience of the room, i loved all the amenities the laundry room really came in handy to me

our room was near of the laundry, the noise was not really good

enjoyed the laundry area, wish there was one closer to the side we stayed on

laundry room was easy to use and well maintained

it was annoying that they didn't have a change machine for the laundry so i had to go all the way to the front

arrived to replace the battery, which i was not mad about, the lady said my roll of quarters for laundry could

laundry facility could use serious updating

the guest laundry being out of order. the lounge chairs at the pool chained together

pool was not open. disappointing that this hotel didn't have a free breakfast of some sort

only thing i would suggest is a better after hours room service menu.

i overheard a member of the staff overwhelmed in laundry saying everyone left for the day and left him to do

no laundry supplies available

did not have laundry facilities.

we drove 4 hours to get here and myself and my kids were exhausted and still had a long wait for a bed

the staff, the location, the pool, the gym, the breakfast

the laundry facilities were very convenient

it was clean. the 24 hr. availability of hot tea. the workout/laundry room.

pool was cleaned and there was a free laundry facility

the bed, free laundry, great parking

has simple kitchen facilities to cook eggs. free laundry.

the laundry room was below standard, and dirty. tub was ancient, the hotel is due for a remodel.

washers and dryers in laundry room are old and outdated and not enough

laundry machines (flooding issue)

the original room was noisy due to work being done in laundry area next to it

i saw there was laundry room for guests to use and they had a breakfast until 9am

also my room was above laundry room & could hear & feel it

the laundry facilities for their guests! very dirty machines!

was on end by laundry room doors started slamming early every morning next time id rather stay in middle but

having to pay a $15 per day parking. no guest laundry

says they have laundry but there is no guest laundry

it was so convenient to have a laundry facility available

the pool location. but that's being picky.

i also really enjoyed the outdoor pool

clean, have a mini kitchen with full size fridge

tv screen was to small. bad connection. wifi slow and at times didn't work.

laundry room restaurant bar breakfast every morning good breakfast good dinner 100% i will be

pool was out of order our entire stay, along with the laundry room

i had to wash laundry & the machines only took quarters

just the fact they don't have laundry bag in the room. other than that all were great.

guest laundry was out of service so i had to go to a laundry mat

room was 253 right underneath the laundry room, dryer kept making a knocking noise to early in the morning

large room, great staff, snacks offered every day from 5:30 pm to 7 pm, guest laundry had everything we needed

limited laundry capabilities for a hotel of this size.

also liked the laundry facilities

in laundry took forever to dry not just in time but took about $7 to dry off 4 pairs of shorts socks

there are two excellent restaurants onsite, and a great lobby bar and rooftop bar

love the rooftop bar and staff was very attentive - the best ever

rooftop bar had a beautiful view

the fairmount has a a new bar and restaurant - i tried one of their signature drinks and it was amazing

we returned from a concert at the alamodome asking for one drink at the bar for 4 ladies