wasn t there long enough for laundry service

small leak from toilet in ensuite laundry service was expensive compared to other places during same trip in

at 10pm we were told to leave pool area and go to room

the breakfast bar that was included was a great mix of costa rican fare

the poor connection with wifi

cheap next day laundry

kids loved it and the hanging bridges were amazing

the free breakfast was nice though

no games room for kids, bar etc

first night either expensive valentines day dinner in main dining, or bar food - bread stuff

pool bar was stinky

clean and accessible facilities, hot springs, zipline and poolside bar were our favorites

the pool was nice with a swim up bar

mind the river is very shallow during the dry season so it's perfect for first-timers and young kids

spa with sauna, thermal baths and swimming in the river

gardens,hot springs, waterfalls, vast mountainous ranch, spa facilities, gourmet food were wonderful

30 felt a lot later and as there were very few people there it was a long night for our kids

two hot pools and a huge, slightly warm, swimming pool with swim-in bar

my kids enjoyed the welcome tropical drinks

kids could not sleep there

we were given a handicap room across from the laundry facilities which didn't make a lot of sense to us as the

sink was small so we had to fill our water bottle in the laundry room sink because we couldnt find any other

mom did laundry for free

they also could give us laundry service for extra request

secure parking. great staff. generous breakfast.

we asked about laundry service and they said they would be happy to do it

owner lets you use all the facilities, kitchen laundry garden, as at your home

laundry available at a reasonable charge

to address all our needs as a helpful friend - helping us with the dinner take out, doing laundry for us, checking

parking is secure (locked at 9 pm)

they even had laundry service available

el sitio was in a great location with a beautiful pool leading to the restaurant

to only 2 hours (from 7 to 9) and as we arrived at 9:15 they sent us back hungry even my poor kids

bed was absolutely horrible and the pool was definitely unkept, the above ground spa was completely neglected,

seemed to be a karaoke bar close

pool was very clean, breakfast was good for the price, nice that laundry room was available for use

reasonably priced laundry machines

my friend got charged $80 for a load of laundry

having coin-operated laundry facilities was an added bonus; definitely useful for our onward plans

near the airport, it had food in the lobby, also entertainment and a fitness center ad well ad laundry on site

very challenging road to get there, kitchen slow for breakfast and dinner,

family traveling with 3 kids, and it exceeded our expectations

we also scheduled appointments at the spa for facials and massage

hot springs paradise so was the pool

volcanic mud and sit in the natural cave sauna until you're well done, shower then the hot spring pool for a

took one hour and 5-7 calls to guest services to get guidance on how to send our clothes to the laundry and for

the only issue was a lot of times there were not enough towels by the pool and my kids were cold waiting

as a solo traveller it was quite a surprise to see so many kids running around

the wifi was low and the night live after 10 pm was none

the only issue was a lot of times there were not enough towels by the pool and my kids were cold waiting

like every staff member there knew our name and room number, knew what kind of coffee we like for breakfast,

shout out to the kids club team, coffee shop team and jarrett at the pool bar for always welcoming us and asking

speed of service from kitchen

very lovely swimming pool from

also, it would ve been nice if the hotel had a dedicated bar/lounge for the residents separate from restaurants

comfy beds, nice shower, kitchen stocked with useful essentials

staff, a lot of facilities and spa procedures are included in stay

the pool had the perfect temperature with magnificent views

personal thermal plunge pool outside room was a relaxing touch

most of the rooms have a small pool in the front patio which gets warm water from the springs

do with more sun beds as you have to be down at the pool for 7am to get a half decent spot

the team at the activity pool section high strung energy kevin excellent waiter and william at bar exactly the

honestly only got in at the beach once and spent most of our time on it s excursions or at the pool

food was not great considering the price hit/miss on dishes although some were good, quality of room service

furthermore the beach is not very nice, the spa is overpriced and you can only use the sauna if you book one

we loved the hiking, thermal pools, spa, zip lining and tubing

no flexibility, spa that closes at 16:00, booked the wrong times then blamed me

great spa and very good yoga session

we did do some spa services, which were ok

the staff was extremely friendly, the location was magical, and the food was amazing (we had breakfast and

perfect for families with kids

the service at the restaurants and bar was very good. internet also very good.

we did greatly appreciate the kids menu

enough shade for the sun loungers especially as one side of the pool wanted to charge extra for the shady beds

i went to this hotel specifically to get good wifi and get some work done

breakfast

our kids were freaking out and we had to be up at 5:30 am for a fishing trip

my kids had a great time

if you are hungry after 9pm, this place does not provide room service at all

did not have a gym but that was an oversight on our part. we were not too disappointed. ;-)

seniors with bad knees and kids with strollers hard to get around because there are lots of stairs to the beach

fly fresh laundry service excellent idea

four seasons thinks about the little things like spf bar at the beach and pool (even if i had my own)

about appropriate evening attire and made sure my kids were properly dressed and even got them room service on

breakfast exceeded my expectations, loved the juice bar

amazing property with 3 pools , fitness center and all necessary to enjoy your stay

the snack bar closed very early. and one of the rooms had 2 leaks on the roof, above the beds

the views, food and location were perfect. the pool on the hotel was nice

bar service was top notch as well

it is lacking entertainment for kids

the pools were nice but very small and filled with kids

we used their laundry service (same-day), i got a pedicure (scheduled same-day), and they even scheduled rapid

there is a laundry mat, (around 5 blocks away) whose owner loves what she does

restaurant food. no room service option

we had a tub on our patio, that the kids loved

the restaurant and bar area were fun

waldorf astoria punta cacique is a beautiful resort, the pools and the grounds are gorgeous and the rooms are

layout in some areas, to access the pool from our building you had to exit through the teenage kids club and

the restaurant service was slow and the poolside service was also slow and not very attentive

they even let me use the room and wifi again after i d checked out to skype

basic room, with parking, and near the beach

great sized rooms, private kitchen was a huge perk

strong wifi and tv in the room, and ac which we were grateful for

the shared kitchen was well equipped and the shared dining area was beautiful and airy, despite the hot day

friendly little hotel, lovely and quiet, great staff, nice breakfast

staff were nice and the swimming pool was clean and maintained

despite being close to the street was actually quiet and free breakfast was great

good breakfast. choice was limited but very tasty. service was excellent.

love the pool area

to start: 1) as per the welcome guide in the room a complimentary laundry service is offered for stays of 3 days

the free laundry service

free shuttle bus was excellent

service, shuttle

all of the food we had was excellent and the spa was wonderful

wanted to get a load of laundry done

no bags for laundry, no bathrobe no

large pool with a bar, great view of the ocean, easy to find parking.

massage service and gym available, free wifi and fast room service

parking, need more spots....

overpriced laundry service, horible mojito,made from juice and with no trace of rum.

laundry service was very poor

the private beach area is a nice bonus, and they have a wifi node at the beach area too which is great

great bar service in the restaurant area and on the beach

we loved the small infinity pool and bar at the beach area

the laundry service was good as well

re keeping to a budget, i would recommend finding an airb&b /vrbo or private rental with kitchen/laundry

kids pool was the perfect depth for my 2 and 5 year old

location is right at the calle central of town, and there are several facilities to the hotel - casino, restaurants

the sunset is fabulous and our kids did like the surfing very much

included and we did not use the swimming pool, but all the area was nice, well kept and the parking was easily

there is comfortable parking place

awesome pools and spa - great for kids to play after visiting local parks etc.

the wifi was spotty, but since we were on vacation we saw it as an opportunity to really disconnect and

pool

very bad wifi

downstairs, large cool living area with a useful kitchenette with fridge and microwave

the space for parking is small but that s a nitpick.

breakfast was great

plunge pool was perfect

even the laundry was fantastic value which was very welcome after 3 weeks travelling prior to our arrival at

do not hesitate taking advantage of the laundry service

laundry bill was extortion

at the reception, and all the office staff, miya who ran the excursions, joanna and frank, at the bar and beach

we loved our pool time as well, massages on the beach, beach bar hopping, our private sailing afternoon, spa

free breakfast

wonderful service, great breakfast, fun pool

was disappointed that no one was working the pool bar when we were there

wonderful service, great breakfast, fun pool

they have a gym and a play area to relax at too