strong wifi and tv in the room, and ac which we were grateful for

big room with the kitchen & bathroom was perfect

great sized rooms, private kitchen was a huge perk

the room, bathroom and kitchen were all neat and clean

kitchen was well appointed

layout in some areas, to access the pool from our building you had to exit through the teenage kids club and

the restaurant service was slow and the poolside service was also slow and not very attentive

waldorf astoria punta cacique is a beautiful resort, the pools and the grounds are gorgeous and the rooms are

we used their laundry service (same-day), i got a pedicure (scheduled same-day), and they even scheduled rapid

there is a laundry mat, (around 5 blocks away) whose owner loves what she does

beach was too rough for kids to swim in and we had no hot water early in morning or if taking a shower really

kids taking over the pool area

the wifi in our room was terribly weak and would drop in and out constantly

our unit, unlike most of the others, had no parking accessible so we got our steps in climbing up and down the

it is lacking entertainment for kids

is a fantastic experience with ocean views, healthy food, and kind service of personal;the pools and jacuzzis

so kids continually

beach front so is perfect to go with kids

my opinion they should consider having a kids pool separate from the main pool, that way you can fully enjoy

magical property. when they turn all the lights on at night around the pool it s incredible.

the xandari resort and spa belongs to the same group, but charges half price and the room size was double

my opinion they should consider having a kids pool separate from the main pool, that way you can fully enjoy

the service at the restaurants and bar was very good. internet also very good.

lots of option at breakfast, lunch and dinner as well as freshly cooked takeaway snacks throughout the day

amazing view, room super confortable and excellent breakfast

boring hugely disappointing kitchen

the dining and kitchen staff were wonderful

they don t have a spa or gym but can organize massages

fly fresh laundry service excellent idea

four seasons thinks about the little things like spf bar at the beach and pool (even if i had my own)

i made an effort to ask about appropriate evening attire and made sure my kids were properly dressed and even

amazing property with 3 pools , fitness center and all necessary to enjoy your stay

four seasons thinks about the little things like spf bar at the beach and pool (even if i had my own)

sometimes it was hard to find a lounge chair by the pool.

couldn t be more helpful, our bungalow was great and the quiet pool was exactly what we wanted

and room service is include it, great plus

restaurants, etc) and it even has the resort divided into a quiet relaxation side with a spa and spa

bars and bar staff

seniors with bad knees and kids with strollers hard to get around because there are lots of stairs to the beach

we also had a charge from the spa that we never used

the amazing staff/team especially the wait staff at the pool, beach house and restaurants and the golf cart

while most employees are falling over themselves to help you get a drink or take a golf cart like 50yrs across

we also got room service for dinner and it was quick and delicious

to certain tour companies which can be incredible expensive with no other options to compete pool attendants

took one hour and 5-7 calls to guest services to get guidance on how to send our clothes to the laundry and for

partying with kids was annoying

no coffee bar that i saw

the spa it's awesome

it was a bit crowded, had to make long line for breakfast

villa had everything we needed, lots of space, lovely showers, comfortable king sized beds, laundry and dishwasher

ask housekeepers to do your laundry ud83euddfa for $15us a medium-lg bag

the pool was nice

property with villas surrounding the pool and garden area

wifi was weak, only available when sitting outside. kitchen not particularly well equipped.

kitchen has absolutely nothing like salt, oil, things to wash your plates

more parking spaces inside of the property would be beneficial

kitchen facilities are good in the casita and there's a supermarket just a 2 min walk away

not enough parking space

nice split ac in each room, hot water everywhere, good pressure, warm and spacious swimming pool

having coin-operated laundry facilities was an added bonus; definitely useful for our onward plans

pool was very clean, breakfast was good for the price, nice that laundry room was available for use

reasonably priced laundry machines

near the airport, it had food in the lobby, also entertainment and a fitness center ad well ad laundry on site

my friend got charged $80 for a load of laundry

the wifi wasn't great, sometimes it just completely disconnected (room #23)

wifi service was good

nice pool, bar and food

we loved the pool and it’s great for kids

and bar all playing very loud and different music, would be better if the bar allowed the guests to

they even had laundry service available

bar next to the hotel plays music until 3:00 in the morning very distracting with young families,

large open pool area and play area for kids

to only 2 hours (from 7 to 9) and as we arrived at 9:15 they sent us back hungry even my poor kids

seemed to be a karaoke bar close

laundry available at a reasonable charge

to address all our needs as a helpful friend - helping us with the dinner take out, doing laundry for us, checking

owner lets you use all the facilities, kitchen laundry garden, as at your home

we asked about laundry service and they said they would be happy to do it

plenty of safe parking - hotel is in its own walled compound

good breakfast buffet included with stay, and reasonably priced, tasty offerings for dinner

many beautiful birds to be seen and lovely river with thermal pool

and it is also possible to swim in the river (which the kids did)

restauant forced us to pay for drinks at the bar and food in the next room

great location, lovely cabin. breakfast ok.

sink was small so we had to fill our water bottle in the laundry room sink because we couldnt find any other

mom did laundry for free

they also could give us laundry service for extra request

we were given a handicap room across from the laundry facilities which didn't make a lot of sense to us as the

wifi was a little sketchy.

wanted to get a load of laundry done

no bags for laundry, no bathrobe no

spa ,not relaxing , phone was ringing a few time while giving me a facial

good breakfast, good view , warm swimming pool.

good breakfast, good view , warm swimming pool.

laundry service was very poor

overpriced laundry service, horible mojito,made from juice and with no trace of rum.

the spa experience was exceptional

the plus for us was adults only

staff is amazing! breakfast and dinner included. grounds are beautiful

the laundry service was good as well

re keeping to a budget, i would recommend finding an airb&b /vrbo or private rental with kitchen/laundry

clean pool towels every day, huge breakfast buffet

love that every morning they have a wonderful breakfast buffet that is included in your stay

they were finishing up an out door bar area, that was beautiful

awesome pools and spa - great for kids to play after visiting local parks etc.

it was also really private in a very congested area and even parking for

was quite close to the kitchen, so a bit of noise from there, but nothing extreme and all quiet from 10pm in

wifi was weak in the rooms, excellent connection in the common area.

pool

even the laundry was fantastic value which was very welcome after 3 weeks travelling prior to our arrival at

do not hesitate taking advantage of the laundry service

laundry bill was extortion

had a rental car didn't see any signage for the parking area, it was a bit confusing when we first arrived

room size was good, parking was close by

breakfast was continental

plunge pool was perfect

very bad wifi

also, the pool was beautiful, and the breakfast delicious

self serve (honor system) bar means beverages are always available (24/7)

loved the location, facilities, free breakfast and staff

stayed in one of the bungalows which was comfortably spacious for two and well-equipped (small kitchen, ac, fan

nothing. swim up pool bar wasn t open but don t think i would have used it much anyway.

wifi was iffy and in our room it was basically nonexistent

the pool and the swim-up bar/outdoor breakfast tables are in the center with each suite surrounding it, with

the included breakfast was the best included breakfast i ve ever had at a hotel

parking is easy and free

my kids absolutely adored our waiter, senor max, who was so sweet and kind and cheerful

property lots of room at beach and pool

pool was small (only one) and while very nicely appointed, often full of loud kids

room service stopped at 10pm

kitchen could have used more basics like milk and coffee, paper towels, ice cubes

free breakfast buffet is probably the only meal during our two weeks in costa rica that was a

the rooms are beautiful and spacious. the spa services were fantastic.

the free breakfast was excellent and dinner was also fantastic