moved rooms and still no mattress protector- issue with laundry apparently

and our room was next to a noisy laundry room with machines going off late in to the night, and started again

for us, they was a kids' dance competition on next door, and the bar area was noisy with kids each night

much so that he didn't want to leave the room, so we cancelled our restaurant booking and ordered room service

had room service ordered ice cream this had completely melted by the time it arrived a minor negative

no bus service have to get taxi cause i had 3 kids ...

hotel but staff not over friendly on reception , the breakfast was very nice better than i

menu very limited no room service no pool

staff were really nice, breakfast selection was fantastic, housekeepers were really good & late check out was

no room service offered

floors in room, corridor and laundry room next to our room

bar is open until 04:00 am the breakfast is amazing hotel very clean and in a great location for

a warm welcome (i received great help when i struggled to log into the wifi) and comfortable room

was very clean, tidy, lovely showering lotion, the view was brilliant, breakfast really nice and friendly staff

lovely room with a great view, nice bar area. really good breakfast

bedroom, scruffy laundry room, unprofessional reception desk, lack of refreshments in room, no communal water

they left a carrier bag in the room for us to use for our personal laundry, which i thought was a nice considerate

breakfast was basic and fine but expensive for what it was

and bar staff lads was very kind and lovely people, i liked that the bar/food was still serving at 2am,

over charged for room because golf was on, price paid did not reflect in quality of room

the spa has everything you need and a well equipped gym

from the warm welcome, spa, breakfast, bar area & most of all the staff

the outdoor hydrotherapy pool was amazing

beautiful main building, gorgeous pool, beds comfy and clean.

room service food - we ordered pizza and chips, the pizza wasn't great which was surpirsing with

utilised the gym which was nice to have within the property

throughout the stay the staff were attentive advised about a late check out

lovely room, great shower, comfy bed, great room service.

the bar was cosy and chilled

room design, room service, and staff

the bar was disorganised after the concert and we gave up trying to get a drink.

good gym facilities

the fact i was only staying for one night so didn t get a chance to try out the gym etc.

restaurant/ bar has big windows onto the street, great for people watching

also like the common spaces and the well equipped gym

rated down as there was some sort of laundry crisis so we only had one bath towel between us

location very central, close to shops, venues, sea. decent gym. good, comfortable bed.

to everything , decorated lovely for christmas both inside and out , helpful staff and great breakfast

thanks for the lovely brake away from the kids

room service breakfast was stone cold this was the only disappointment of our staff everything else

kitchen equipment not enough for cooking food to my kids

the wifi wasn t working unfortunately, however they were getting this resolved.

very good communication from the hosts and kids enjoyed the stay

parking was a problem with two kids in tow

nice beds and fully equipped kitchen

wifi was great perfect for our stay lovely breakfast across the road

dont like showers over baths, this one was a big step in, and would not be suitable for kids or older people

absence of an on-site restaurant was a minus and not appealing to family with young kids

wasn t anything i didn t like about the room, all the little added extras, coffee machine, kitchen, hairdryer

little kitchen in the room with fridge, microwave plates and cutlery

a section missing in the middle but my daughter just turned it over , probably got missed by the laundry

no wifi..... very dissappointed!

good selection of hot and cold food for breakfast

liverpool centre hotel is a great hotel staff are really great and helpful the swimming pool is great to

really nice and accommodating, hotel lovely, kids loved the pool, beds really comfy, rooms spacious

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with

is a hotel pet friendly our kitty cat loved it and so us

wifi isn't the greatest, but decent enough

when staying in liverpool, we d typically stay at one of the pet friendly chains, so it s great to have

great wifi

our laundry for a very small fee

enabled early check in/bag drop - thank you

the coffee could be better; the wifi was a bit slow late in the evening;

bedroom for single occupancy with en-suite facilities and a fabulous breakfast incl good fast wifi signal and

location perfect, room service good

laundry facilities but pretty close to a laundromat

the hotel doesnt have laundry service, but 5 mins walk from the hotel you can find laundry service

3 men sitting on the steps on arriva litrely blocking the entrance 2 at reception giving there laundry to the

restaurant and room service is a very limited menu

although, no dining room now for breakfast, but not a great problem with so many cafes nearby

the room has a little kitchen the building has laundry and gym!

used the laundry machines as well, which were very efficient

great having laundry facilities

location and facilities. gym and laundry were a bonus!

the dryer in the laundry room.didnt dry our clothes well,had to air dry them in the room.

rooms were clean and fresh laundry every day

great laundry round the corner

great bar area

large room with a great view, right in the heart of the city. wifi worked great

a bit week wifi. everything else is amazing.

was a mess there was a dirty laundry outside my room all night the sink toilet had hair all over it no idea how

it was a shame the pool has closed down

no room service which would of been a bonus for us to order for a snack on arrival and before bed

wifi was disappointing

there wasn t any room service

cooking or laundry facilities

hotel was very clean, with an amazing bar and a place for hotel guests to get complimentary teas and coffees

wifi in the bar area could have been better, i spent about 10 minutes trying to download my key card that they

perfect location nice room, i booked a double and a family room. good wifi friendly staff

poor wifi. single glazed windows.

customer service guy, at reception who d just taken his shirt out of the laundry basket and thought it would

laundry not collected.

late check out good breakfast and helpful staff

would have liked to see a few free weights in the gym, it was mainly cardio machines.

we did get an early check in and the staff were amazingly super friendly

no laundry facilities. needs more hooks in the rooms to hang towels etc!

however, the guest lift was being used by the staff doing the room cleaning, laundry, etc

they allowed for an early check in, asked the morning before checking in

staff , lovely clean room ,lovely bar area and great snacks

staff offered late check out and early check in, which was very beneficial to us

pet friendly nothing was to much trouble for the staff

location was ideal, the staff were very friendly, the outside bar on the second floor was great to sit in the

room service wasn t worth the money

i had a family room and the couch bed was very uncomfortable for the kids.

great staff attitude, great room service, rooms spotless all round great vibe and experience.

the laundry service was very expensive.

the pool and spa facilities were the best were ever stayed in especially the steam and sauna

friendly staff who kindly facilitated early check in

about the hotel from the room itself, friendly professional staff to the gym and wellness facilities

staff exceptionally welcoming and open to requests for late check out on new years day

there was also the use of the excellent, well equipped gym and a guest laundry; which was great for us as we

can walk everywhere many option on places to eat around close to train station has complimentary laundry

the guest laundry machines were woefully disfunctional

the staff entering the laundry cupboard in the early hours

there was a laundry service but also facilities to use for free

fantastic breakfast

was perfect breakfast staff location rooms were a bit dated but i do believe they were refurbishing

location, lovely room , great bar lovely staff, our first breakfast was excellent, our second day breakfast was

room as roomy with tea and coffee facilities hot shower big mirrors fluffy towels lift tv wifi comfy beds and

the free wifi had good strength and very little lag

also the tv in the bar area where watched the football world cup was really small they should upgrade the

room service had to be ordered via whatsapp and wasn't answered for over an hour, to combat this we

24/7 room service is also a good added bonus and offers various options at a very good value for those

had a drink in terrace bar 20 for two drinks is a bit expensive

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

the hotel is very keen on environmental issues regarding laundry there are still numerous plastic bottles in

no rowing machine in the gym

the breakfast is great

the guys at the reception, the guys from the restaurant, waiters and bar were cordial and excellent in their

breakfast/dinner times, gym information

laundry left outside our room for the whole stay

was beautiful, staff was very helpful, the train station is next door, offers laundry service, plenty of room

no laundry on the weekend.

staff on reception were amazing the one guy in particular helped me get early check in - was super friendly

is great, very good breakfast and cute bar area and restaurant if you want to eat in the hotel

charged an extra 20 for early check in which i kinda felt was just sticking the arm in.

the only benefit being the late check out

the fact that you had to pay for wifi was disappointing and a little surprising as most places i have

large comfy bed great early check in

liked the gym facility

this included bins being emptied in the adjacent alleyway and what i assume was the hotel laundry truck

in particular the spa manager who was on the desk when we paid was so lovely

was overcharged on final bill by someone else s room service, staff rectified

the spa made the whole thing amazing

i used the small gym but it was clean and well maintained

the beatles theme tesco express right next door close to bus and train station kettle laundry close

d been engaged i said a few weeks, we went out for a walk come back to a card, balloons and rose petals on the

wifi is free and held throughout my time there

on arrival the staff had left a lovely note, a bottle of prosecco, chocolates and rose petals on the room for

the rooms are comfortable, there's free wifi when you register with your email adress

to go outside to reach bar area housekeeping staff had left bags of dirty laundry outside my door when i arrived

living out of a suitcase it would have been good to have some sort of laundry service, an ironing room was

a dreadful noise was coming from the kitchen or laundry at

wifi good, laundry

kids didn't find the beds very comfortable.

only down side was the pool area was an extra fee, i hadn't come across a hotel that charged residents to use

no water in rooms, pods for the nespresso were all decaf, no room service menus in the rooms

overcooked dry chicken on the ceasar, and club sandwich felt like it had what was leftover from breakfast

although i didn t use it i looked about the spa and it looks fantastic

room service much appreciated

i didn't like giving laundry in and discovering when it was meant to come back that it was not sent it in the

had some dirty laundry left in our room

room service was wonderful too

gym is great facilities but the gym room is a bit bland! not massively important though!

carpet was full of stains but as i had a dog it didn t matter to me

time around, breakfast area was dirty, plates dirty, one of our rooms was not cleaned and laundry was not

room service worked well for us

wifi was broken for approximately three days during our stay

big bed, good wifi, clean and simple. lovely gym too.

ginos restaurant bar is a 5 mins walk and panoramic 34 amazing place also 5 min walk 10 mins and your on water

55am by a reversing laundry truck - outside my bedroom window

room, lovely dining area and little activity packs for kids at breakfast to keep them

wifi wasn t great and the tvs not smart tvs

it was a struggle to login to the wifi. i ended up not managing at all.

wifi parking swimming & swimming towels/locker all included

free spacious car park, and i could afford separate rooms for the kids for the price of just one room in a

but was from the kitchen staff not reception

good wifi

kids from party screaming and playing outside bedroom windows

free on site parking a huge bonus

distance out of town . messed up our laundry and taxi

no same day laundry on a saturday

green towel laundry policy, explained by notice was not followed by staff

i got out of bed and it was the laundry being with taken away or delivered

the breakfast was also amazing - very well cooked and a wide variety - even an omelette maker

plenty of parking available, including ev charge bays in the overflow car park

choice a hidden gem in a quiet area- works perfectly if you have a car as they provide free parking

restaurant and cosy bar downstairs

and quiet stay, grounds were very nice, ev charging and ample parking

the parking is excellent