there was a stuffy, cigarette-smoke smell in the room even though it was a non-smoking room.

wifi and tv service were great

limited number of devices for wifi

parking

great location, parking right outside room, ice machine

not laundry yet

pets stay for free on every room regardless of the day

there was nothing not to like the parking was easy the access to the hotel was easy finding it was easy the

also, no charge whatsoever for my pet will keep me coming back every time

location and pet friendly

didn t like that the laundry cost $2 for the washer and then $2 for the dryer

was very nice they provided towels for the pool, theres a fitness center, business center, and laundry machine

heard water running on and off all day and night, i believe we were near the laundry room

she even gave us laundry soap so my son could watch his military gear at a local laundry room because the one

easy to find and also red lobster & olive garden are in the same parking lot as the hotel location which is

a bizzare odor, no extra, not even a bar of soap or light bulbs in half the lamps, sketchy parking lot, drugs

i had no choice but to stay there as i was traveling with a pet and couldn't find another hotel

the parking lot had a big chunk taken out that you had to navigate around when leaving

were in a non-smoking room and i noticed a few smoke burns on the blankets, but they were not bad to the point

if you stay here, non smoking is your best bet if you want a good looking

laundry room was spotless

we were also not able to do laundry because someone had multiple loads for the one set of machines

i enjoyed the pool most.

the wifi didnt work. the tv wasnt able to access netflix. the

plenty of parking, close to tons of

the walls are thin so be prepared to hear people talking late at night and kids crying

infestation, poorly cleaned, kids uno cards under the mattress

liked having a kitchen and should of used it more

breakfast not

none of the breakfast options are gluten/wheat free.

lie too trucker saying they have truck parking an they don't

fast wifi, quiet rooms, and a smooth check-in process

people hung out in the parking lot blaring their music all night long like a party was going on or something

no wifi!!

t that bad, our rooms smell of cigarette smoke like something awful (but was supposed to be a non smoking room

the pool was clean and the laundry facility was also clean

nice staff, clean, gym, laundry, breakfast excellent

aside from that, the ac was awful and the wifi was impossible

bad wifi connectivity and cleanliness due to renovation in progress.

clean and pet friendly and

maybe they could offer laundry detergent for a fee since there is a place to do laundry

a guest laundry 24 hours

laundry room is a plus

initially we had to park at a distance from our room, and the laundry room was extremely hot.

the one in the laundry doesn't work

bed bathroom laundry attention of mrs ornella

trash in the parking lot

the attendant let us use the breakfast nook for our dinner, just asking us to clean up after ourselves

gym was hot

stay was ok but i was disappointed in the gym equipment

i also liked the laundry room hours as well as the indoor pool hours

fantastic rooms were exactly what we needed and they have a laundry room which was great

laundry room was a little expensive

the parking was good and near lots of eateries

pool was open- and they had

75 which is great because to wash in guest laundry is 3

inadequate laundry facilities

would not be happy if i had to bring my kids there

wish they had more on the breakfast table. but i also know that the rooms with kitchens.

continental breakfast would be nice to have as well

everything was great....the bed the cleanliness ,pool,laundry facility and the bar ..,

the laundry room was easily accessible,

had anytime to use laundry room

did not like the fact that the wifi in our room was shotty

the staff and espresso bar and gym !

minor item: the restroom near the breakfast/lobby area was completely out of toilet paper in both stalls and

my kids had a great time in the pool

i was traveling with my family and our kids and wanted room close, i asked for it when i booked well in advance

was very close to my work area and it was a lot of things for kids did we were close to where the hotel

breakfast, amenities,staff, this place is amazing!

they also offer laundry which was helpful

bed was saggy. the pet fee was high for a single night.

i also liked the fully equipped kitchen, and close proximity to the local

the pillows weren t the greatest. no room service no clean towels either

small parking lot

they provided an excellent breakfast

dishes would be nice in a suite kitchen room, since its in price

pool was not clean

had difficulty connecting to wifi.

the staff was great we especially enjoyed the breakfast bar and fireplace and warm cookies in the evenings

pool was a bit small. laundry was a bit expensive for the size of the machine

the pool area needs a little attention

pool was a bit small. laundry was a bit expensive for the size of the machine

there was no room service on weekends.

facing the parking lot.

room location was horrible and loud due to it being by the laundry room

the room layout, perfect bed for sleeping, full size appliances, laundry basket for clothes, fully stocked

environmentally conscious with recycling stations on each floor guest laundry facilities and gym were nice

it was pet friendly and offered free laundry.

we appreciated the extra space & kitchen facilities most of all

not sure if it the laundry detergent they

there was no laundry bag, no coffee pot

had to bring our own towels down to the laundry room to be able to get clean towels

parking lot too small

playing loud music outside on parking lot fighting the bed is so uncomfortable you could feel the metal springs

she came to our aide in the third night with the laundry facilities

wifi signal was weak

the parking lot was clean and easy to park in

room was nice size and location was great. room service was good and breakfast was ok.

nice staff and room. free breakfast lacked in taste

the laundry room could have better if they were working

dirty tubs, wall paper peeling, dirty curtains, thin walls, you can every thing dirty laundry room, they dont

it actually cost us more in dry cleaning and laundry because of the smell of mildew on all clothing we brought

mattress was broke down laundry was out of order and hot tub was closed

the laundry needs to be a bit more picky with cleaning rooms thoroughly and cleaning/bleaching linens

no change machine to do laundry.

laundry room wasn't cleaned at all and we were there for almost a week the outside hallways were

didn't drain well, guest laundry room dryer was broken, pool was filthy, and the card scanner on our door was

the guest laundry didn't work

could not use excersize room or laundry

fact i asked for a smoke couldn't get but yet the floor i was on they was smoking and coming in my

very dark hallways, bathroom very dark,also very crowded parking lot

i arrived the front desk clerk let me know she didn t have no double smoking but upgraded me to an king smoking

people had been smoking in room

people were smoking weed on the third floor

laundry facilities were broken and unavailable, they advertise a grab and go breakfast but didn t

there wasn't a hot tub, pool was cold

used the gym which was limited, but was good enough for what i needed for the weekend

staff, clean towels, free wifi, and size of room.

light in parking lot was annoying

the hotel should have a laundry card where customers could get one and add money to it .

they set up their party in the parking lot right by the pet area

that everyone was friendly and had a restaurant and pool

gym section was a little bit too short

breakfast at burger theory was not as good as i would have hoped for the price and the buffet the

bugs, how the spa look, how loud neighbors are

changed that and checked out next day earlier than checkout pictures are deceiving and when they smoking they

there is free wifi but i didn't use it during my short stay

they have truck trailer parking.

that it smelled like smoke and was suppose to be non smoking room.

there was an on site gym, free parking, and free wifi

the restaurant downstairs was delicious and the drinks at the bar were decently priced

i was given a adjoining room next to a bunch of kids and didn’t get sleep.

the hotel amenities such as swimming pool and gym were closed; of course, due to covid.

the wifi was not free?! they charged for it.

laundry

other than that the front desk and laundry attendants were very friendly

didn t have breakfast like it s advertised or a laundry room for customers that s was in working order

and snack machines, coin laundry, ice machines, luggage carts

when i checked in i asked the guy at the front desk is there laundry machines in this hotel and he said no

the laundry facility

in process was a disaster, laundry attendant had to check me in, no night clerk lied about breakfast couldn't

free parking , breakfast include

my cable has been out for almost 4 days. the wifi keeps disconnecting. the walls are paper thin.

i did not use the kitchen, but the bathroom and bedroom were clean

proximity to the coliseum shopping stores everything wonderful staff wonderful service ie gym laundry room

the free laundry is an added perk as well

extras, such as laundry room with free machines, drinks and snacks at the entrance, patio grills

, fitness center laundry room business center, etc

free laundry!

the stove top and the ability to cook. the laundry room good and reasonably priced.

no laundry

smoking rooms

parking only had one entrance!

i reserved a smoking room but was given a non-smoking room, and room key didn't work

the breakfast is great too

i will be careful to select s non-smoking room in the

thought the temperature of the pool should have been a bit more warmer

was amazinggg, the staff was friendly, the pool and gym was nice, room was spotless, loved it

convenient, friendly staff, breakfast was good and decent room size.

i could understand about the laundry

my safe was broken the tv was broken our air conditioner broke and when i ask for change for the laundry they

friendly staff, laundry facilities, very nice breakfast included

location, staff, room, laundry machine, over all great hotel.

the breakfast and pool were okay. free wifi and onsite laundry were appreciated.

the property was clean and easy to access. it is pet friendly which is a huge plus for us!

i have been quarantined with these kids since school let out i paid a babysitter only to have a bad

i was impressed with the fabulous breakfast, so much tastier than the usual buffets other hotels offer

staff was very helpful, location!!! gym is awesome!

didn't get to eat the breakfast cause we felt so comfortable we didn't get out of bed, the space was on point

we was placed beside the laundry room and it was loud all night and morning

no microwave in the room and laundry machine only one is working

there were some dangerous situation with the elevator and laundry room and they weren't properly addressed

kids loved the arcade and the bar and receptionist personnel were very helpful and

the indoor /outdoor pool, game room, bar and the location

morning breakfast it wasn't bad i was able to get ice couldn't couldn't use the laundry room though because the

sheets in the room and floors not vacuumed and dirty laundry no ice buckets had to use a bag one trash can water

laundry room was broken, our room had seen some things i m sure pete her be respectful and leave

use the laundry room elevators weren't working my husband had some problems he fell in the bathtub and they

breakfast is amazing

love room spa so relaxing

i liked that there was an available laundry room

all ice machines out of order, no stove, laundry out of order

the wifi

the staff is very friendly. the whirl pool room was spacious and very clean.

the hot tub/whirl pool was extremely dirty as well as the tub/shower.

instead i had to walk to laundry with the

housekeeping staff were exceptional as were the breakfast staff

a room and once we arrived the guy from the phone call i spoke to guaranteed a early check in but when we arrived

more variety at breakfast and beds made. wifi was very slow.

was allow early check in, check in smoothly in a timely manner, staff very pleasant, room very nice, beds

no change machine in the laundry room.

wish they had a coin machine in the guest laundry

i was surprised to see a laundry facility and the pool area was clean and inviting

laundry machines all worked perfectly fine

rooms, lobby, and laundry area was clean

my room was beside the laundry room and elevator

the next night we heard someone asking about water and he directed them to the gym for the water cooler

was a bit of trouble parking due to the construction going on around the hotel, but that didn't affect the actual

room and bathroom were spotless! the bed was incredibly comfortable! breakfast was delicious!

gym and pool closed dirty room air cond & coffee maker broke no compensation for any of that

water was cold however that did not stop my son or the other kids there from playing in it

the kids loved the pool and whirlpool

the pull out couch for our kids could have been a little bit more comfortable for them.

is high for no breakfast included, sofa bed had badly stained mattress and the bar and springs of the sofa bad

in the room beside me the family keep yelling at there kids

the smell of pot as you walked to the laundry room, which was about 20 degrees warmer than the outside temperature

staff very friendly the laundry lady i call her ms south carolina she's always gets the job done the cleaning

of the bathroom door in 205 the housekeeper did not turn it into lost and found put it in the laundry and it

room had bed bugs, shady people around 24/7, dead roaches visible in the window of tge 3rd floor laundry room,

the laundry room was outdated and took 3 times to dry my clothes

charged $12 for a $3 wash & dry (separate wash & dry)(laundry)

bed stocked coffee bar fridge & microwave spacious br hot water/lots of towels access to laundry matching decor

location is always a wonderful thanksgiving and being able to do laundry and enjoy the blessings amen hallelujah

hotel was clean and loved the indoor pool and hot tub

kids (16-17yr olds)roamed the halls and grounds all night

didn t have a chair while waiting for my laundry

the walls were cracked & leaking, no dirty laundry bags, hallways smelled like the ventilation is inoperable

parking lot had people hanging around drinking beer, sitting in cars, and walking around

can't think of anything other than i wish they had an indoor pool for the days of bad weather.

they had a good breakfast selections and they had fresh coffee 24 hours so my husband definitely enjoyed that

i do recommend they have something in the laundry room to purchase dryer sheets or detergents that would have

refrigerator kept leaking, there was no laundry detergent in the facility, dishes was dirty when i received them

the laundry room worked, but was very expensive: $2.00 to wash and $2.00 for 15 mins of drying.

there was a grab and go breakfast and they had laundry on site

it didnot have free breakfast. it didnot have kitchen.

i asked for 2 non-smoking rooms

wifi worked well after the clerk realized he had written the password down incorrectly

asked for none smoking double beds and got about 4 rooms that were smoking and they were really

the manager asked me if i wanted a smoking room which made me feel like he judged me either by my skin color

somebody was playing loud music at 1am wifi password didn't

there are some updates that are needed, i.e. outdated room doors and the guest laundry rooms

after all, the bar in the same area was open the night we checked in

the indoor pool

the hotel allows pets, which is fine because i am a pet mom

there was also a small bar in the lobby

offers laundry service (didn t use

i like the hospitality of the staff. i like the tv's i like the laundry facilities .

there was people with little kids there but praise god we all got out safely we stayed the extra day cause we

had issues using the wifi

bed and how they let people smoke pot or anything in the non smoking rooms letting kids run across the street

didnt see a laundry bag

the pool and gym were very nice

it was after many mandates had been lifted but no pool and no gym were available for use

breakfast is very very good

the lobby bar and food closed at 11pm

there is a guest laundry

the staff seemed clueless and a child working in the laundry room

i loved the fact that its a laundry room (very clean) and i took advantage of that as well

early check in close to everything

bathroom linen was dirty ....no kitchen stuff..... bed kept moving and i got hurt

there was broken glass in the parking lot on the sidewalk

set up really weird hardly any true parking only one way in and out

asked for a non smoking room and upon entering my room it smelled of old cigarettes and smoke i told the front

did not look welcoming at all, the room smelled absolutely disgusting like people have been smoking cigarettes

since when do you request a non-smoking room in this country

i needed assistance with laundry during our stay, and staff promptly guided me on how to get it done

we were able to use the laundry faciities. there were lots of choices for breakfast.

the 4th floor hall smelled of mildew, either coming from the damp ac unit or the laundry room.

was laundry carts everywhere

location, continental breakfast, parking, laundry room

also, there is no laundry facility that guest can use

when we checked in and we were told we had to wait until housekeeping came in the morning that laundry was closed

burn holes in the blankets and no wifi no breakfast ppl up all night in and out like they selling drugs need to

actually very quite for people smoking pot everywhere

the continental breakfast was not good at all including the coffee.

it was a pretty small area. parking lot was hard to get out of and hard to find at first

not all of the rooms were occupied, so there were plenty of parking

parking lot is so tight it's crazy

my concerns were confirmed when i pulled into the parking lot and saw several teenagers loitering in front of

every room smelt like cigarettes, whether yiu slept in a smoking or non smoking rooom

great pool and laundry facility

laundry only hot water

place needed a bit of love and attention, walkways were dirty, laundry room needed to be cleaned and machines

also used the laundry room

parking, clean pool, security cameras (that work) on entire property, vending machines, on site laundry

best part was that our pet was welcome and could stay with us at no extra charge

i wish there were a few more dishes in the kitchenette.

parking was sufficient also

i stay whole week but only one time room service and after complaints several times then

pet friendly and good breakfast

very close to colonial williamsburg and the other sights. good to be able to do laundry.

smoke smell everywhere despite no smoking room. no hot breakfast.

uncomfortable and room service knocked when tag do not disturb on door pool far location and not neat like

rubber burning smell in the elevator, no hot water in the sink, and no room service also english speaking staff

was nice wifi was amazing

food sucked, ice machine out of service, laundry machine not working and bathroom door didn t close

i had to go to the laundry room and take soiled towels and ask for fresh ones

wifi was a bit of a problem bc i needed to do work but that is the whole area for what i was told

also i appreciate how well lit every area of the parking lot was with high quality lights

the wifi suck if you plan on using a firestick or laptop but other devices work fine

wish we'd had time to take advantage of the pool at the inn, a nice perk (although it's about 3-4 blocks distance

swimming pools at the williamsburg inn were great for kids and adults

the pool was nice on a hot day

gym, spa, location and the view.

also you had access to the main hotels spa and pools, best of all worlds

the guest laundry room was not cleaned the time we were there

pretty, had pool,gym, breakfast, and extremely comfortable beds

friendly staff, clean rooms, safe area, great breakfast

better wifi wasn't that great had family of 4 only 3 can connect.

we were unable to connect to the wifi and the hotel staff was not helpful in resolving the issue so we were

the laundry facility was on the first floor only and it cost

was no laundry facility on the property, and none of the vending machines were working properly

another small but important thing: since the guest laundry requires quarters, the hotel should really have

laundry facilities good

laundry room! after a week traveling it was great to have the possibility to do do laundry!

we had a great view of the forest from our room along with a secure view of the parking lot

very pet friendly hotel and reasonably priced

plenty of parking

very clean, comfortable, and we loved the inside pool

indoor/outdoor pools, hot tub. breakfast was great!

air conditioners, extremely friendly and courteous staff (especially mark), comfortable bed, has laundry services

staff were helpful, breakfast is free, and we were able to use laundry facilities

moth, cockroaches, no air conditioning in the common hallways, laundry room a

the only thing we liked was the fact that the location has a laundry room.

thought about using the laundry area but no

also the entire lower level where the laundry is located those too as well were covered in mold that area should

the maid just stopped working one day left room doors ajar and huge piles of laundry in the hallway

floor and the one above us weren t even plugged in, additionally multiple broken dryers in the laundry area

outside grounds especially back parking and laundry room were not cleaned up during my two day stay

very clean, stuff is nice i didnt expect laundry room which was great!

there are 3 washers and 3 dryers, all large size, to accommodate your laundry needs; they are coin operated

we were put on the first floor by the laundry room and the breakfast area, so it got loud

was poorly managed time frames on swimming pool hours and the gym i had to check in way too many times and kept

pool still closed and breakfast area as well due to covid19

advertise hot breakfast but bag breakfast was given

staff was friendly and helpful, excellent service from front desk and bar staff, we didn t use the room cleaning

loved the large suite (perfect for my group of 2 adults and 6 kids)

wifi password didn't work until the next morning

lady was also very personable and great towards our kids

room service wasn't expensive

room met expectations, nice plus to have laundry facilities

it had a pool, gym, laundry and hot breakfast

i was happy to find out that the commercial washer and dryer did an essential load of laundry quickly and

rooms, comfortable beds, friendly staff, great free breakfast and a perk that i find important - laundry room

great room close to everything (laundry, elevator, ice )

there was 24 hour coffee and a laundry room

hotel was clean, breakfast was good, workers were pleasant, pool & hot tub were good, had a laundry room,arcade

needed more ice machines and laundry machines.

the laundry dryers did not work well

only one set of laundry machines and the dryer was not working properly.

there is laundry, a pool, a gym with an excellent amount of free weights, and a great grab-n-go breakfast

we could here someone doing their laundry until 1am when the washers and dryers finally stopped

room was clean and we had laundry service

laundry facilities excellent

room was right by the buildings laundry room, the smell of wet laundry was constantly in our room and smelled