extremely nice and supportive host! quiet and peaceful environment. nice room and nice pool.

to top it all off, i was charged extra for breakfast toasts, despite breakfast supposedly being included with

very comfortable cabana , very good bed, good shower open , nice breakfast friendly staff

the architecture, grounds, huge beautiful cabins, pool, staff and bar were truly beautiful

toilet paper, mosquito spray and other amenities were not restocked after cleaning our room - the breakfast is

price list, so you never knew in advance what the price of the drinks would be 3) although breakfast was included

the pool, though mostly unusable during the day because of the heat of the sun and no shade, was

on the rooftop but it's completely bare and unlit except for the electric candles put out, giving parking garage

the pool area is beautiful but the soft lounge sofas sit in the water & so are mouldy

also, including a basic breakfast in the room tariff would be much appreciated

the private access to the lagoon, plus the pool and other amenities were fantastic

no wifi, no amenities, small air conditioning to the size of the room and bed was full of ticks

the pool was not maintained and the water was not clear

small cottages, greatly accomodated with a pool

no wifi, no amenities, small air conditioning to the size of the room and bed was full of ticks

breakfast: the breakfast included in our reservation was lacking and consisted of a plate of

continental breakfast included fruits/juice, coffee/teas and bread

we had no hot water or wifi during this time, and i think the staff could have done more to compensate for this

to compensate for this inconvenience - such as a free dinner or even drinks or an offer on their spa/massage

rate i payed for didn t specify what kind of breakfast we would get, it was american breakfast which surely

casino

instant coffee for breakfast

access through the casino was a bit too much for me and the room service wasn't as great as it should have

it is very hard to find parking if you come at

breakfast was excellent however the wait was too long great location

breakfast was excellent, done the way you like it

breakfast is now included when booking

i enjoyed my breakfast and the swimming pool. they were both lovely.

the breakfast took about 45 mins

breakfast was excellent. restaurant service perfect

there is no complementary breakfast and the restaurant opens until 10 to serve breakfast

breakfast was poor, and the prices of their food and drinks were outrageously high

the casino is not my thing but it is separated by the hotel so no issues there.

unfortunately, the pool was closed and our kids were really disappointed after a long car ride

unfortunately, the pool was closed and our kids were really disappointed after a long car ride

the wifi would be better

there is a bar which serves drinks and nice food from 12-17, we had very nice ceviche

water access is shallow and great for the kids

> there is a bar which serves drinks and nice food from 12-17, we had very nice cevice

playa is a small resort with just 4 cabanas for 2-4 people and good parking

bar is great and breakfast decent

notice that more than a hotel these a serviced rooms with no central bar or restaurant: so, after breakfast

we traveled with our pet and felt very comfortable

the breakfast wasnt the best, but i d recomend getting something in the town anyways.

since the first day while waiting for our room to be ready adrian from the bar was the nicest guy, bringing us

the breakfast was excellent, and the staff treated us with warmth and genuine hospitality

views are just breathtaking and the huts lovely and parking is just outside

breakfast was delicious and satisfying, a great way to start each day

very friendly staff, they bring breakfast to your room, they include a couple bottles of water, soda and beer

good breakfast

road, we couldn t hear this from our room but you could hear it when trying to relax around the pool which

the wifi is not stable

view from room, bar & pool area were heavenly

wifi signal is terrible

before we even arrived (helping organise an airport taxi), but particularly the guys by the pool bar who welcomed

the hotel laundry goes all night and can be heard from the rooms

laundry service is very efficient and very reasonably priced

the laundry staff were outstanding, and the on-site service was prompt, friendly, and great value for

it seems people find it hard to dry their laundry quick enough for room turn arounds

i was very happy to have a kitchen as we wanted to spend most of our time at the property

cocktails at the bar are great

location was incredible with the bar serving cocktail with a nice view of the sunset the staff was very helpful

have a traditional lebanese menu in the restaurant bar food was

we never had any problems getting a sunbed by the lagoon or the pool

parking

stunning at night and infinite pool with a view was a treat

pool area and sundeck were also top notch

parking a bit limited outside the hotel, but a large secure parking opposite

manager very helpfu and made us breakfast each day and dinner 1 night

some cups/plates etc in villa would be helpful when you have a kitchenette

wifi a bit slow.

i had such amazing time so i cant complain at all about anything, breakfast was simple but super good

the road and found a really nice cafe we great coffee & food (only a 10 minute walk towards town) wifi only in

they tried to offer a gesture by offering dinners and laundry service but then changed their mind that it was

be great if there was laundry service and more info posted about things to do and bus schedules

breakfast was great right on the lagoon

hotel is beautiful, the pool is a great idea if you are not that into swimming

the service bar and restaurant is amazing

the walls between this and the other guests rooms, as well as the kitchen, are paper thin

group was quite sick the day we checked in and the staff were kind enough to prepare the room for early check

it had wifi and was in bacalar

the next days the restaurant and bar just closed, probably because of not so nice weather

locks didnt work; very basic room; stated that i needed internet, wifi doesnt reach the room

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

the kitchen could be a bit more equipped

the grounds are beautiful with an amazing pool and the rooms were very clean

the wifi was the best we ve ever had in mexico hotels

the outdoor kitchen area was fantastic - fully equipped with stove/oven, fridge, microwave, coffee maker, bbq

place was adorable, such a nice garden with pool, a (small) outdoor kitchen with some tables in the shadow

and exhaust from nearby road, dark inside tents, chlorine in pool, dirty stinky hand towels, trashcans were hard

the pool was always clean and there are chairs to lay down and relax

the kitchen is clean, the pots and pans are in great condition, same thing for the silverware, plates

authentic, the swimming pool was nice even if we weren’t at the hotest period of the year

the pool was very refreshing on hot days, and the facilities were spotless

parking is a bit cramped

the pool hours!!

they don t offer shuttle to the airport. they don t have washer/dryers on site.

like the overall cleanliness of the hotel, from the lobby, to the room to around the pool; even the atmosphere

closeness of most entertainment in chetumal and the mall is 2 min walk across the parking

music all day till 10pm our room was next to laundry and kitchen clean up area noise till

the pool is awesome (they have a platform you can jump off ), breakfast is delicious (get the banana

the pool and bar area is great

the pool is awesome (they have a platform you can jump off ), breakfast is delicious (get the banana bread ),

great location, super friendly staff, delicious breakfast and lovely, relaxed atmosphere.

location is perfect price is great too parking next to the hotel door

there is no parking lot

the ac worked great, and so did the wifi

no room service. no space to put your things or dry the towels.

there s no food other than breakfast and no laundry service and is kind of far from the lagoon where most of

it was great that staff helped us with our laundry (wash, dry and fold) for a small fee, so we could continue

receptionist confirmed to pick up clothes at the laundry, but didn t why we had to postpone our departure in

our room was clean, bed was comfortable and extra towels provided for pool

comfy big bed and the wifi and tv connection were excellent

each room has a hammock on your own personal balcony, lock box, laundry service, coffee maker + coffee :), as

they had a laundry facility too and plenty of towels for swimming or use at the lagoon or cenotes

we paid for our laundry to be done and they said it would take 24 hours

very good breakfast included as well with several options you can choose from

private parking

bad wifi in the room and the location is a bit far (10-15min walk to the center and same to the lake)

good wifi 6

enough, beds ok and good shower clean bathroom parking and easy to walk to the lake free bottled water

wifi was very strong and fast

neighborhood is quite boring. the wifi really sucks.

the common area- with a yoga nest, breakfast area, and lounge sofas- was a special touch

wifi wasnt strong in the bedroom

considering mexican prices, the bar was very expensive, no bartender but self service

room service - meals provided by the la playita restaurant for reasonable prices

the spa is amazing and we tried reiki for the first time which was such a wonderful experience