marina that provides cleaning and laundry services, was just wonderful

joe and laura have built a slice of heaven, beautiful views, right on the water, great pool

an amazing value and having a kitchen in our bungalow was wonderful

loved having a kitchen with all the essentials

the accommodation was very clean and the kitchen was fairly well equipped

condition and cost of laundry was disappointing.

the wifi signal was strong and the connection was fast

wifi up and down gates locked at 10pm no access staff member was quick to respond after a knock

good wifi and right next to the building is a small supermarket

rooms were clean and comfortable, strong wifi

lovely location near the bay, enjoyed using the bicycles and getting laundry done

whether it was extra towels needed , or the use of a kettle , iron, extra bottled water, or laundry services

they even did our laundry for us

they had free laundry

with my stay of 5 days, the ladies offered to do my laundry which was a huge help

they need to fumigate the pool area, mosquitos look like airplanes, and everyone get bitten several times, so

unfortunately, the pool was closed and our kids were really disappointed after a long car ride

i especially liked the breakfast coupon and the casino

i was able to get it in the restaurant in the casino

i especially liked the breakfast coupon and the casino

breakfast was excellent. restaurant service perfect

the breakfast took about 45 mins

selection of breakfast was excellent

i enjoyed my breakfast and the swimming pool. they were both lovely.

very nice rooms and pool. great breakfast

casino

access through the casino was a bit too much for me and the room service wasn't as great as it should have

breakfast was excellent however the wait was too long great location

it is very hard to find parking if you come at

instant coffee for breakfast

no wifi, no amenities, small air conditioning to the size of the room and bed was full of ticks

the pool was not maintained and the water was not clear

small cottages, greatly accomodated with a pool

no wifi, no amenities, small air conditioning to the size of the room and bed was full of ticks

coffee maker and bar fridge in the room would be nice

all the staff were amazing. the swimming pool is super clean and perfect for my daughter.

view from room, pool, location, restaurant

mini bar in the rooms would be of a great idea

lack of room service

convenience & airport shuttle.

only issues that i had with the hotel was the huge pot hole out infront of the hotel, parking is limited and

getting off the flight from mexico city it was a nice surprise to see the hotel shuttle waiting

wifi log in might have attached some sort of adware to my phone since after i have returned home to

the swimming pool and bar is so cool!

didn’t like that the fact that you guys said no smoking and by the pool area smell high off weed

very responsive staff. great sense of personal security. pool area large yet intimate.

the view was really nice, i loved that we were by the pool it was nice.

i like that room service was nice. the staff was nice.

had a first floor room right next to the pool - it was lovely to go for a after dinner swim

wifi signal was terrible from my room on the 6th floor

no english speaking staff wifi didn't work and no english channel on tv

breakfast was excellent and home cooked not the normal packaged meals in inclusive breakfast

wifi wouldn t work had to call front desk.

parking is a bit cramped

very comfortable cabana , very good bed, good shower open , nice breakfast friendly staff

to top it all off, i was charged extra for breakfast toasts, despite breakfast supposedly being included with

toilet paper, mosquito spray and other amenities were not restocked after cleaning our room - the breakfast is

the architecture, grounds, huge beautiful cabins, pool, staff and bar were truly beautiful

the architecture, grounds, huge beautiful cabins, pool, staff and bar were truly beautiful

extremely nice and supportive host! quiet and peaceful environment. nice room and nice pool.

the pool area is beautiful but the soft lounge sofas sit in the water & so are mouldy

we ate out 2/3 nights (20 min taxi each way to other restaurants) because between breakfast, lunch & dinner we

also, including a basic breakfast in the room tariff would be much appreciated

we loved the pool, which is stunning, and taking the kayaks out on the lagoon

on the rooftop but it's completely bare and unlit except for the electric candles put out, giving parking garage

to compensate for this inconvenience - such as a free dinner or even drinks or an offer on their spa/massage

breakfast: the breakfast included in our reservation was lacking and consisted of a plate of

also, the person checking us in the night before gave us very little info on our stay, such as breakfast details

we had no hot water or wifi during this time, and i think the staff could have done more to compensate for this

rate i payed for didn t specify what kind of breakfast we would get, it was american breakfast which surely

the bar with seafood is great

> there is a bar which serves drinks and nice food from 12-17, we had very nice cevice

water access is shallow and great for the kids

the wifi would be better

water access is shallow and great for the kids

we traveled with our pet and felt very comfortable

breakfast is great and the rooms very comfortable

the breakfast wasnt the best, but i d recomend getting something in the town anyways.

kitchen was open late with very tasty food and

breakfast was great with fresh fruit and made to order omelets

no parking

the location view, breakfast and kayaks

breakfast was included

need small table and two chairs in the room to have breakfast.

breakfast was delicious and satisfying, a great way to start each day

we re an adult adults only hotel and there s only one restaurant here and nowhere on booking

wifi signal is terrible

choice at bar was good although food was very average

restaurant and bar have good food/drink offerings and friendly service

before we even arrived (helping organise an airport taxi), but particularly the guys by the pool bar who welcomed

location was incredible with the bar serving cocktail with a nice view of the sunset the staff was very helpful

have a traditional lebanese menu in the restaurant bar food was

cocktails at the bar are great

the laundry staff were outstanding, and the on-site service was prompt, friendly, and great value for

it seems people find it hard to dry their laundry quick enough for room turn arounds

laundry service is very efficient and very reasonably priced

the hotel laundry goes all night and can be heard from the rooms

wifi was terrible. rooms need some hooks or shelves to hang things

the view of the lake across the heated infinity pool was unbeatable though

only netflix showing on tv (in case you would like to see the news etc), the pool was often full of leaves

and paddle, has a nice restaurant which serves great food, and the view on the lagoon from the pool and the

location is fantastic the sun decks the infinity pool the garden is magnificent

the restaurant and bar have excellent cocktails and while the food selection may not be expansive the quality

beautiful location with a wonderful breakfast to start the day

breakfast was very good, wifi was only available in the

cooked to order breakfast consisting of eggs, fruit, toast, and coffee; free kayaks, free parking; perfect deck

the rooms are very basic and do not have access to wifi or television

wifi a bit slow.

be great if there was laundry service and more info posted about things to do and bus schedules

they tried to offer a gesture by offering dinners and laundry service but then changed their mind that it was

nothing (maybe the wifi could be better in the room)

wifi is poor. no 4g connection at this area

in front the lake the breakfast is good, it has almost everything the facilities are nice, good pool and there

wifi signal was bad

limited hours: 12:00pm-8:00pm the neighboring hotels on both sides (raiz & los aluxes) had great wifi, food and

locks didnt work; very basic room; stated that i needed internet, wifi doesnt reach the room

the walls between this and the other guests rooms, as well as the kitchen, are paper thin

group was quite sick the day we checked in and the staff were kind enough to prepare the room for early check

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

the pool was very refreshing on hot days, and the facilities were spotless

the pool is kept pristine and is a lovely feature, especially when lit up in the evening around all of

authentic, the swimming pool was nice even if we weren’t at the hotest period of the year

the kitchen is clean, the pots and pans are in great condition, same thing for the silverware, plates

the pool was always clean and there are chairs to lay down and relax

place was adorable, such a nice garden with pool, a (small) outdoor kitchen with some tables in the shadow

the property was beautiful, well maintained and the pool was especially lovely.

staff who helped with recommendations, lovely pool and outdoor kitchen area with everything we needed to cook

very nice hotel with nice grounds and swimming pool with outside communal kitchen and free drinking water

the pool was cleaned twice a day and gets lots of sun

music all day till 10pm our room was next to laundry and kitchen clean up area noise till

great pool area, friendly staff, fantastic food. i would recommend this place to anyone.

the place was clean, the wifi worked well and the location was great for both the lagoon and restaurants

wifi kept cutting out in my room

wifi didn't work well/at all in our room in the back of the hotel so therefore the tv didn't work

location is perfect price is great too parking next to the hotel door

there is no parking lot

the ac worked great, and so did the wifi