we enjoyed the walkway to the room and up towards the infinity pool

room was comfortable, wifi quite good

wifi was very poor in our first room (we changed room and wifi was very good)

the breakfast was delicious a great coffee too

their breakfast is really nice

the bar also only had a selection of beers

we loved our room (the kids especially liked their ‘upstairs’ room

the staff was super kind, the breakfast was great, the design was stunning. highly recommended.

with a bountiful breakfast, too

room service - meals provided by the la playita restaurant for reasonable prices

the window is on the ground floor in a very busy area next to the laundry room, looks out at garbage cans and

is new, just in front of a nice green park

also wifi was not too good

the pool wasn t cleaned once during our stay

outside areas pool and rooftop great

the beds are doubles, not queens, and while there is parking, it isn t secure

wifi is not stable

the beds were nice, the location is alright, the secure parking is good

enough, beds ok and good shower clean bathroom parking and easy to walk to the lake free bottled water

room next to reception 2 beds in a room poor wifi terrace very noisy and not a nice view

each room has a hammock on your own personal balcony, lock box, laundry service, coffee maker + coffee :), as

they had a laundry facility too and plenty of towels for swimming or use at the lagoon or cenotes

we paid for our laundry to be done and they said it would take 24 hours

on the last day they offered us not only to store the luggage but also using public areas, parking and pool if

wifi was a bit unstable and slow, made it hard to work.

there s no food other than breakfast and no laundry service and is kind of far from the lagoon where most of

it was great that staff helped us with our laundry (wash, dry and fold) for a small fee, so we could continue

receptionist confirmed to pick up clothes at the laundry, but didn t why we had to postpone our departure in

a bit of sewage coming out from barthroom pipes the parking lot is rather small however there was always room

was clean, however some areas were not dusted for awhile - the prices of the drinks at the pool bar are on the

wifi is shocking. staff aren t very friendly and no one seems to want to help you.

location and eco friendly concept. pet friendly.

the wifi in the public area (at reception) is very slow

casa lamat sits directly on the lagoon and they are pet friendly

the staff is incredibly friendly, the private access to the lagoon is amazing, and it s pet-friendly our

they even sent out laundry for a very reasonable price

peaceful and quiet place -very cozy outdoor areas -wifi worked very well -air conditioning worked well -the

the wifi was good too

super clean place, nice pool area, breakfast place and bar are great

pools are awesome with lounge chairs, pool towels and hammocks

no room service. no space to put your things or dry the towels.

the ac worked great, and so did the wifi

location is perfect price is great too parking next to the hotel door

there is no parking lot

music all day till 10pm our room was next to laundry and kitchen clean up area noise till

so i decided, to book my stay here because it was pet friendly and the reviews, however i did not have the same

was able to lie by the pool, the room was nice and air conned, breakfast was delicious and staff were

extremely great breakfast

stairs to the bed. no hot shower in rainy season. parking lot should be better.

laundry service was quite pricey.

parking on site, little shop and restaurant

my kids enjoyed the pancakes, the yogurt, the fruit, and granola

spent 2 nights there, with 2 kids

kids loved the hammocks on the jetty and the hot tub

facility is new and the accommodation is in individual cabanas with small kitchen and small fridge

breakfast was great especially the fresh juices.

kitchen facilities in the room are a bit basic and for example there was no electrical socket in

the breakfast was perfect with fresh natural juice and the toast cake with some really good homemade

it was really nice to have breakfast included with the room, along with fresh juice each morning

the pool was very refreshing on hot days, and the facilities were spotless

the kitchen is clean, the pots and pans are in great condition, same thing for the silverware, plates

authentic, the swimming pool was nice even if we weren’t at the hotest period of the year

the pool was always clean and there are chairs to lay down and relax

the pool is kept pristine and is a lovely feature, especially when lit up in the evening around all of

was perfect for us because we had a car but a lot of people just walked and they have a great parking lot

the outdoor kitchen area was fantastic - fully equipped with stove/oven, fridge, microwave, coffee maker, bbq

place was adorable, such a nice garden with pool, a (small) outdoor kitchen with some tables in the shadow

staff who helped with recommendations, lovely pool and outdoor kitchen area with everything we needed to cook

first i didn t like the shared kitchen but it worked great for us

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

service, no wifi

the walls between this and the other guests rooms, as well as the kitchen, are paper thin

limited hours: 12:00pm-8:00pm the neighboring hotels on both sides (raiz & los aluxes) had great wifi, food and

the cocktails at the bar downstairs were amazing (try the tutti-frutti, it's sooo good)

locks didnt work; very basic room; stated that i needed internet, wifi doesnt reach the room

they tried to offer a gesture by offering dinners and laundry service but then changed their mind that it was

be great if there was laundry service and more info posted about things to do and bus schedules

good choice of freshly prepared dishes for breakfast

wifi was bad at our room, but they gave us routers which solved the problem

the service bar and restaurant is amazing

rented the villa so we could have a kitchenette bc we had children but the kitchen didn t really have any cups

i had read some negative reviews about the wifi but it worked just fine, maybe because we were in the room next

the breakfast was very good

beautiful location with a wonderful breakfast to start the day

i had such amazing time so i cant complain at all about anything, breakfast was simple but super good

to sit/lay by your pool/the lagoon no cushions on hard slatted chairs

wonderful facilities to swim in their heated pool and in the lake

the view of the lake across the heated infinity pool was unbeatable though

we never had any problems getting a sunbed by the lagoon or the pool

parking

cocktails at the bar are great

location was incredible with the bar serving cocktail with a nice view of the sunset the staff was very helpful

have a traditional lebanese menu in the restaurant bar food was

laundry service is very efficient and very reasonably priced

the hotel laundry goes all night and can be heard from the rooms

the laundry staff were outstanding, and the on-site service was prompt, friendly, and great value for

it seems people find it hard to dry their laundry quick enough for room turn arounds

there was no wifi in the room which made having a tv pointless