the pool was open and nice the staff were all friendly

breakfast was good

parking a little close on one side but room to to park

messy and torn up---and many construction workers were staying there--very muddy entrances and parking spots

no hot breakfast just cereal, toast, bagels and tiny packaged muffins

the guest laundry was broken, you can hear doors slamming outside until late at night.

the room was extremely nice and clean. i also liked the hotel being pet friendly with no fee.

they should not claim to be pet friendly if that's how they treat people

the bed was great! pet friendly, awesome!

pet policy no exceptions

great breakfast and social hour

breakfast was pretty good with lots of choices

wifi signal at best poor and dropping out , the tv set did not not have a single channel available

breakfast was very good

in the fridge, the broken air conditioner in the lobby, the lack of dinner services, the broken pool, the broken

had a laundry room which was nice but unfortunately one of the dryers (had 2) was not working

parking lot was a little narrow but we managed

thank you laquinta for being pet friendly and offering excellent clean and very comfortable place to stay

gym equipment was broken

it was very clean & i appreciated the free breakfast, wifi, & good parking

fitness center is just a old treadmill and broken universal machine. breakfast is so-so.

of the above plus friendly and prompt service, nice breakfasts area and great menu

entrant and parking area needs to be resurfaced

too many screaming kids in the pool

pool was not heated, which was the only reason we were staying, to let our kids swim

the closest entrance/exit was out of service too close to the laundry room which made it noisy first thing in

pool area was excellent

do not like a $50 fee for a pet fee

that nice bar area, i was going to go down and have a few drinks, eat and watch uk game, no alcohol,

good free breakfast

laundry services weren't available, so i had to go across the street to the holiday inn to use

some staff was not familiar with the property and gave incorrect directions for amenities (laundry location,

clean laundry room, good staff

good breakfast, spacious suite, nice kitchen and living area

staff was friendly and the pool side was nice

no laundry bags and hair dryer

another issue and problem i ran into was that the property does not have any laundry capabilities on site

laundry (other hyatts have had quarter machines) low-flow shower heads, only serviced once every 3

laundry bags weren t provided in the room and asked the front desk for be bags, but no responses

not enough parking

pool was not warm

a jacuzzi would have been nice as well but the pool was warm enough and it

nice, clean room. pool was very nice and heated

offered some kind of complementary snack or additional waters, especially since we had young kids with us, and

the restricted hours for the lounge and pool areas.

that the property offered starbucks the staff were friendly and the gym was nice

beds was too hard and there was a guy in the parking lot asking people for money.

dark parking lot

there was no pool and the restaurant was bar snacks

we arrived late and there were no parking spots available

loved the laundry very good breakfast

smell, did not feel clean, laundry does not accept cards - cash only

it s easy access to everything. laundry facilities was nice to have.

to go to the convenient store to get laundry soap

it was worrisome, especially since the entry door by the pool was never locked

while here , we enjoyed the pool with our kids , used the on site laundry facilities, enjoyed all the convenient

it looked like they normally had towels for guests to use but the laundry basket was full of them

parking was tight, and always had to park far in back away from doors

pool was cold.

50 teenagers running wild in pool and gym

the gym was clean with supplies to wipe down the equipment once we finished the work out

the pool was great to swim in and lounge by

like that the pool wasn't open but its not the hotels fault

the parking lot is a little bit small for the size of the establishment

rooms very clean comfortable beds excellent location decent breakfast that was always restocked

the pet fees and incidental fees made your total higher than you were quoted.

homeless hanging around parking lot, advertised free breakfast and all they had was coffee

parking for handicap sucked. need fruit at breakfast.

breakfast was not served.

hotel located near several popular restaurants parking lot well

the rate and the cleanliness. laundry facilities

the free laundry as an honors member was extremely helpful for the insurance seminar i was attending

there was a laundry room in the hotel

the place also has spacious rooms that have your basics (hdtv, phone, 24/7 gym and laundry facilities, etc)

one more anecdote: i was sitting in the lobby waiting for my laundry to finish, when a couple came to check in

very clean parking lot

they need more parking spaces but my room was clean smelled sooo good beds were

parking lot and grounds was full of trash

rooms large, beds comfortable. parking easy and safe.

parking

not much. maybe could have had tbn on the cable tv. no vending machines or laundry supplies.

there was one person working when we checked in and she was expected to do check ins, laundry, customer service

no extra laundry bags were available when we asked for some

pool could have been a tad warmer

plenty of parking

boutique property that was well appointed. smaller pool, good breakfast, and laundry on site.

the price, location and amenities such as onsite laundry facilities.

laundry on site that we did use

laundry detergent vending machine out

no elevator, hrs for guest laundry, key charge, parking is limited

no bag for dirty laundry.

the bathroom was very small and no towel bar to hang your towels up.

bed was comfortable, the a/c worked well, the free breakfast was very tasty, everything was clean, staff was

the pool could have been cleaned around the edges a little more

- heated salt water pool, very clean. breakfast was good! wi-fi was great! 10/10 recommend !

no laundry facilities

i requested a smoking room but the room was not cleaned and they moved me to a non smoking room

liked the facility didn t listen when i requested a non smoking room

smoking inside.

location. ample parking. smoking areas outside of the building safety.

parking well lit

the pool was small.

very clean, modern. right off 75, very friendly staff and great breakfast.

ac fan was so loud- couldn t sleep with it. breakfast was mediocre.

breakfast during covid-19

parking, separate cars& small trucks for all the other vehicles?

loved the breakfast and the pool!

pool too small to hold more than one family comfortably.

breakfast was great, the room was huge, the pool was indoors and the rate was reasonable

clean. great breakfast comfortable clean bed loved to soap and shampoo

the oatmeal was old that was in the package the morning crew was all in laundry room talking and and we had to

this property has laundry facilities as well

would turn blistering hot by itself; do not stay in room 103 it shares a wall with the staff laundry room and

offers indoor pool, laundry

the front desk about it, and they said someone would bring us some when they got caught up on the laundry

awesome breakfast! awesome pool! beds are so comfortable! even the sofa bed is comfy!

room was very quiet, bed comfortable, breakfast was great, and the staff were very nice and helpful

they frendly staff - clean rooms - breakfast

because of covid there was no pool or breakfast

parking choices, cost

the on-site laundry room only had 1 working washer and neither dryer heated

not a set time to clean the room on the scheduled day. laundry area could be kept up better.

room,guest laundry,good location

laundry area was a joke

the snowy and icy parking lot

clean, friendly and great breakfast!

didn’t have breakfast yet but i am sure it will be delicious

pool was closed

animal, so there were no fees charged for him, but otherwise they do charge $25 per night for pets

lobby was very small, as was the breakfast area, but don’t let that fool you

was a disaster we got in at 730pm and we were placed in a room opposite the very very noisy laundry and soda

the noisy sofa and laundry room which did not have a door to close out this loud sound.

the laundry was expensive to use, so i didn't do laundry

lots of easy parking

nice place good price good breakfast.

my kids loved the pool. the beds were comfy.

a bathroom in the pool area so i wouldn't have to take the kids inside in their wet swimwear

needed a romantic night without kids and we definitely was surprised how amazing room was

the pool was very nice and my kids loved the jacuzzi in the bathroom

i loved the fact they were pet friendly

horrible staff, constant shady traffic in and out, non working laundry, linen wasn't very

just past the vending machines ,however, and get an extra towel, use a vacuum, or use the pay laundry machines

no atomor change machine for laundry.

front desk services, laundry 7/24, new and clean facilities, car parking

we like the location and the fact that there were laundry facilities on site

room was next to the laundry room'

and see if it's the one i reserved of course it's nothing like the picture a plus is they had a laundry room

the laundry room is excellent with supper efficient driers

i havent seen any breakfast but its pretty clean and quiet and the laundry room works well

parking at the end of the day not good, bar/restraunt, take up parking, our room on front side, had

my room was adjacent to laundry which also produced some noise

the laundry room was excellent!!! we had lots of room, a kitchen, and nice bed.

i would like to see an expansion of breakfast items maybe some fruit, oatmeal, pastries, pancakes etc

a few more things in the grab and go breakfast, donuts, maybe

wifi did not work (which they knew before we got there but didn t bother informing us about)

my room was right outside the hall ice machine and laundry. very loud all night and firm bed.

great breakfast the girl at the front desk was super nice a helpful.

first room they assigned us to was dirty, had pet hair and human body hair on the sheets and pillows

parking lot was ridiculous

breakfast was good to have before i started my day

wish hotels had laundry hampers with plastic liners be helpful for housekeeping.

room was right next to the guest laundry facilities and i didn't hear anything while the other guests were

way to shower had to take a bath,no place to do laundry no pool,breakfast just sucked eggs and sausage was all

no eggs, but the breakfast was very good.

and carpet were disgustingly dirty

very poor wifi

the bar and dining room service and atmosphere were wonderful

i preferred the old gym bag smell

we stayed during covid but their restaurant and bar were open

wifi didn't really work very well in our room on the 3rd floor but was fine in the hotel lobby.

from checking in, needing quarters for laundry, late night food recommendations and checkout

the laundry on site was nice

staff great / laundry was good and good value for price

t enough towels for all of us and when we requested more, they said we had to wait for the laundry to be done

laundry room and front desk staff

breakfast was outstanding! i should have tipped the chef but didn't have any cash on me.

the bed was super comfortable and it was nice having an actual kitchen as well

the pool is a little small and there s no hot tub.

very convenient. clean. parking was easy. loved 8th floor bar and pool

he made sure to visit the tables to socialize even with the kids

the room service was available a little later

the bar should stay open later

the room service was also excellent

the restaurant and bar are very good, people are genuinely welcoming

hotel bar and restaurant were fabulous

staff was friendly. infinity bar restaurant was a great value with delicious food!

the pool was not the most kid friendly

excellent gym and nice but rather small

room was up on 5th floor and there s a very loud bar on the street beside us

downtown location with secure underground parking, rooftop pool (small but nice), rooftop lounge & bar, on-site

the gym is huge and has everything needed for a good workout, windows all around facing downtown, pool

rooms were very nice, beds were very comfortable, great bar for snacks and spirits pretty quick and just steps

no refrigerator. the shower was the worst i've had in a hotel. wifi was not free.

wifi was difficult to log on

clean, close to a lot of things. bar and coffee located inside

laundry on site

there was only one washer and one dryer in the laundry room and we never did get our clothes in because it was

hall carpeting dirty,self laundry expensive , inadequate availability of ice on first floor, food in bistro

the pool was nice as well

the wifi didn't work which prevented me from getting 63 messages and 45 emails.

would have loved to have seen a laundry room

laundry service could have been helpful ud83dude42

wifi was slow, constantly disconnecting and was unsecured

the pool was nice as well

had to walk above the restaurant and by the banquet rooms to get to the pool and gym

was no breakfast, never any towels on the pool towel rack, need a small thing of dish soap and the internet was

facility had so many extras like the kitchen with plates and silverware

there was plenty of room for three people, we used the pool and gym several times, and the kitchen allowed us

pet fee of $50 non-refundable

room is spacious , the kitchen is amazing with a large fridge, and they provide most kitchen necessitites

everyone in our party was pretty itchy. i m thinking it was the laundry detergent.

kitchen area was so convenient and the basketball area kept my boys entertained

the breakfast was very impressive with many choices

spacious and a great price! loved the kitchen! kids loved the pool!

no wonder that there were many japanese guests eating breakfast with us

pool was dirty and closed, the laundry room was out of order, the floors were dirty and the only thing out for

second shift lady smoking pot out front by the laundry with her friends in a gray car

laundry wash and dry machines/area was dirty

later that night, me and my boyfriend were washing my work clothes and having a snack inside the laundry

was very noisy, not enough parking, although it smelled good and fresh cleanliness was

soap available for the laundry room, front desk staff wasn't the most friendly

ample parking spaces

very clean and comfortable everyone was pleasant. they have the best spa , it truly a experience

since we had a pet travelling with us we needed to stay in the room

hotel was in a great spot and having a spa and golf course included was great

easy to get to the laundry room and vending

the rooms are clean, comfortable and updated. microwave, fridge and laundry are available.

room was right across from the laundry and right next to the guest laundry and the ice machine

the lobby area was dreary with boxes , dirty laundry and things left on the

perhaps use a bit more bleach in the laundry :-)

easily accessible guest laundry facilities

the breakfast was adequate. we used the laundry room and exercise room.

one night there was laundry detergent pebbles spilled just outside of the laundry door and the next morning

you are pick g out the middle class families to be able to take their kids anywhere

loved that they had full size bodywash/ shampoo/ conditioner hanging on the shower wall , heated pool, hot

affordable, an a amazing breakfast bar wit staff to help, cheep laundry sight, with nice washer and dryer

whatever laundry detergent they use is awful

our event was just down the street and there was plenty of parking at quality inn

wifi was not working at all, we had to pay to use our own data since we are international traveller

the bar food is mediocre at best

equipped kitchen, gym and laundry facilities

some of the laundry equipment wasn't working

also somebody decided to go steal my clothes while they were in the laundry room granted it says don't leave

laundry is the only downfall in the con i have the laundry is usually broken when it comes to some

equipped kitchen, gym and laundry facilities

the size of the room, the resteraunt on site, free laundry, nice swimming pool and awesome layout of hotel in

of parking fee and another fee dirty laundry in the hall at every door between our room and the elevator no

the large rooms and the excellent hot breakfast

stated they were open from 7:30-10pm but they closed around 6pm so that was a bummer for our kids

(adoption of our kids)

the laundry facilities are clean and well maintained, and the staff on reception were able to assist

com indicated that kids were free, but the hotel s confirmation listed only 2 guests

there was a microwave in the room, gym was clean and had (working

my kids loved the indoor pool. very convenient location next to i-75

great breakfast. this is one of the best places i stayed at on my vacation.

free laundry was amazing and fairly priced snack foods

nice area for walking the dog, great location, free laundry!

convenient location. quiet. large rooms. indoor pool, laundry and well equipped rooms.

laundry facility, exercise room

free laundry..! always a plus.

limited laundry facility

the person at the desk said she could not help me that was a laundry problem

also the laundry machine took my money

kids running in the halls in the middle of the night.

room service was fast and reasonably priced

very clean facility to catch up on laundry, or slip in a workout

the room was clean when we arrived,the location was perfect, the bed was comfortable, laundry room clean/

the laundry people decided to not show up so we had 2 towels for 4 people and they were out of towels

breakfast, the work out room and the location of laundry

pet friendly with little dog treats and water bowl

hotel room was nice and spacious, had laundry for guests

guest laundry facilities were out of order so had to take our clothes to a launderette to dry

felt like earthquake in the room where they used the commercial laundry the floor was vibrating

the pool, gym, and laundry were all great

the parking in front is sparse.

we love the salt water pool and spent a long time swimming and sitting by the fire

close to va medical center.. easy to find, ample parking. rooms were spacious and clean.

couldn't shut the blackout drapes...the front parking lot lights kept our room lit all night

also there are places to eat basically in the same parking lot

breakfast was above and beyond what was expected

the laundry room was right next to us and the washer sounded like a helicopter landing

tried to do laundry and those were broken too

the laundry was extremely extremely dirty and the housekeeping was not met also the maid stole my

needs more handicap parking spots

nice for pets

my stay at three am they then came knocked on my door at 2pm and kicked me out because i had dirt laundry in

being on 3rd floor, and no laundry

i believe the smell was from the laundry room that was right below our room

came up with two issues when was the laundry facility was closed and there was no coffee for breakfast all of

no laundry

too many qr codes to deal with, such as tv remote on phone, and room service and valet

we stayed in the bunk bed room with my two younger kids

we stayed in the bunk bed room with my two younger kids

i just wish the gym would have stayed open past 9:00 pm.

room service meal that was ordered took over an hour to be delivered to our room.

our room was clean. there was a nice indoor pool and whirlpool.

was a bit of noise from rowdy kids in another room (on floor above

i have three kids so this was super disappointing

staff was friendly, place is clean and quiet. parking is very ample.

underside of the quilt on my bed was stained, the pool was too cold and a faucet handle was broken

breakfast was great, room excellent as well. laundry room very usefull

wifi

the breakfast was awesome

more lights in parking area. needs cameras.

breakfast was first class

laundry facilities were available too

hotel has on-site laundry facilities, etc

no pool, but laundry facility was much needed for sports camp

hospital, and they appreciated a place to stay where they could feed their family, and do their laundry

love mini kitchen and free use of laundry

hard to get to from the road. very dark parking lot. laundry room light barely worked.

place under renovation, so construction all over first floor, laundry facilities did not work (some issue with

when we went into the breakfast room the first morning the woman working in there was folding laundry and putting

was great to have laundry and gym

no laundry soap in the dispenser no bleach either

restaurants in the evening (we didn't want to get back in the car so this was big), and a lovely pool (it wasn

very nice breakfast. comfortable room and bed.

out of items at breakfast - half & half, muffins

breakfast was good and the area was maintained well while breakfast was being served

i wish they had a bigger pool and jacuzzi. also better breakfast like pancakes and waffles.

everything! especially the complimentary laundry room!

the laundry facilities were free and helpful. the social and breakfast were nice.

there was also cleaning supplies, laundry basket

laundry room was dirty

the laundry facilities for guests are included in the price you pay for the room

laundry room is too uncomfortable, stools to wait for cycles and too hot

the guest laundry was a mess

no laundry detergent in the laundry room. had to make an extra trip to the front desk.

really liked the room setup with small kitchen and sitting area

breakfast was good, room was large, good location in town.

laundry facilities were nice

very convenient location and had lots of amenities we were able to utilize on our stay, like the laundry, fitness

the room was very nice. happy they had laundry room.

i took my laundry to the in hotel laundromat

included 24 hour laundry facilities were an added value because we needed to wash soccer jerseys between

machine by our room didn't work, they did have one a few feet away in the laundry room that worked

laundry onsite does not work (delay in hookup per the manager)

mold on ceiling tiles and a laundry list of issues

breakfast was great, location just off the interstate and staff were awesome.

my kids loved the pool

had to keep swapping keys because they never worked, and our room was right across from the staff laundry as

disappointed that they did not have a hot tub with the pool; never seen this at a hi express.

very clean throughout, spacious room and friendly staff. convenient parking.

breakfast was exceptional

awesome staff (particularly john at the front desk), clean, great amenities, fridge in room, good parking

when we left the next morning laundry and trash was still in hallway

breakfast 1st day and ok the 2nd day , room was at the right location for me in front of the gym

could be heard and nothing was done, alcohol bottles in the hall, people sitting outside in the parking lot

the location, cleanness, breakfast, and staff.

breakfast was fresh and delicious. staff was extremely nice to. will be staying here again!

remodel almost completed (still working on laundry room) and looks great

cold pool

pool was very very cold.

could have had more parking in front

parking was free

indoor pool water was way to cold. the breakfast was a joke.

the breakfast was horrible

love the kitchenette and the beds were awesome

breakfast was temporarily discontinued due to covid-19, i feel like they could ve served one

breakfast was horrible

the only thing we needed was dirty laundry bag. there wasn't any in the room.

lack of breakfast options due to covid-19.

clean and the breakfast was much better than most

parking area not big enough and it was noisy from other guests

the hot breakfast was amazing

i that is a mom loved that they have 24/7 laundry

having a laundry on site since we were there for a soccer tournament was especially nice

the pool wasn't open and neither was the gym

they put us on the 1st floor - no bedding for pullout, then couldn't get pillows -not good w/kids

lots of kids and people talking after 10pm in the hall which i could hear over my tv

whole place was wonderful and welcoming, from the desk clerks to the shuttle drivers to the staff in the bar

we also went down to the indoor pool and hot tub and both were well kept and offered towels pool side so we

always smelled like sewers and the gym also smells like the carpet hasn t been cleaned forever

they offset the fact that we got no room service during our four day stay due to staff shortages

need a bar and free breakfast