hot tub and heated pool on site laundry

only 1 laundry area and the person ahead of me

was awful, it cost me $8 to do 1 load of laundry

love that its an inside pool. temperature was good.

pet friendly and good staff

more choices for grab and go covid approved breakfast desired and wish they had a laundry room.

beds were extremely comfortable, we made use of the gym facilities, the staff were excellent - especially the

pool needed a few more umbrellas and a working water fountain and maybe a clock on the wall

pool closed

the breakfast was after 6 am but i think the oven wasn't working.

loved everything about my hotel stay, especially the free laundry and the fitness center conveniently located

i loved this hotel. the staff is wonderful! the laundry is free and opened 24/7

very convenient laundry and coffee maker on site

friendly staff, super convenient location, free laundry, great kitchenette, very clean

orderly and clean; dvd player/dvds free; laundry/dryer free; front desk staff were

while she was cleaning the room next to us, she said no and that she would have to go down to the laundry to

breakfast was better than expected

had to have one of my kids sleep in the bed with my husband and myself

i was placed by the kids, people were constantly having kids run up and down the hall way, i was constantly

the kitchen was clean and

i also didn't like the laundry room not having a change machine

) the room is very spacious for two people and the laundry room is on the premises

laundry facility

reserved a smoking room in advance and when i arrived they only had a non smoking room to offer

smoking and looks like section 8 housing

pool, cleanliness, people.

clean and well-stocked fitness center

this facility is recently updated and was perfect for my wife and me. pet friendly also.

clean spacious & quiet room for our family of 4, great breakfast.

breakfast was good,both the orange juice and the coffee were a little weak.

the pool and gym being there was a huge plus and your not bothered at all and people are willing to help and

parking

website says bar open sunday-bar was closed sunday

had a bar that wasnt even staffed to open yet when arrived

a real bar and rest

pool was not open. staff could not provide change to do laundry

the option of laundry service is very welcome

breakfast staff was helpful and friendly.

thing missing was hot plate or stove, given the kitchen area with full dishes and dishwasher with full sized

extra fee of $50 for pet was a tad much

there two restaurants in the same parking lot

we liked the indoor pool for our grand kids and the service staff

kids running up and down the hallway

it s also conveniently located in the parking lot of the triangle mall

i woke up to kids running and jumping early in the morning on the floor above me

no laundry bags, no do not disturb signs

breakfast was delicious

pool close too early

breakfast was quite tasty

location, comfortable room, clean, good amenities with a gym and outdoor pool, good breakfast food, convenient

like the on site laundry machines

iwalked do to laundry 4 towels

location near veterinary hospital, comfort space, coin laundry on-site.

can say everything is perfect just one thing idk about breakfast they only have coffee orange jude or apple jude

breakfast is great

after many requests i went into the laundry and pulled out towels from the dryer

instructions said to put dirty laundry outside door & would be replaced

they didn't have a laundry room.

good service and late night room service.

staff not very friendly lots of young college age kids with loud music took over pool

breakfast was amazing

made it a little difficult when trying to tip for valet parking

loved the 7th floor bar and the fact that only hotel guests had access

didn’t like the the lights in the room was not as bright and the price of breakfast was too

parking was awful for my oversized van.

walked in 2 ne room there was the cart with dirty laundry inside roomud83dude21ud83dude21 went back to front

laundry room inside the hotel, other people slamming the doors, ac was loud in my room, and the

enjoyed the easy access to parking

parking in the front is very difficult - i was lucky and found a spot when i checked in

apple juice and maple syrup on breakfast buffet were empty.

great location, comfortable atmosphere, pet friendly, clean and spacious rooms

lots of collaborative social space near the bar and thoroughly pleased

didn t like the breakfast

also liked the pool table in the lobby

the location and having a full kitchen

wasn't laundry available on site

there was a guest laundry which we made use of

preferably you d want to stay on the front, also the laundry facilities is a washing machine and dryer

i love everything except the laundry concept

clean rooms and comfortable beds. the free breakfast was decent.

my husband had the cheesecake at the bar and it was amazing

free breakfast, lotion in my bathroom, free water, extended hours for pool and jacuzzi and room service

location, bar area and feeling of security. staff are friendly and knowledgeable.

front desk was not personable, just 'meh' also the gym is not in the hotel and not 24 hours

called about fridge not working and my room service never happened.

group of migrant workers up all night making a lot of noise and doing laundry u till 5am

maybe that there should be laundry room in each floor

laundry expensive $2

i did laundry 2

had laundry, fitness center, all the things that you would need

room service staff were all great, but there was a gentleman at the front desk that was no help

pool could use some work and jacuzzi was not working.

has a good amount of parking

did not like how small the gym is and i could not find a water fountain.

the wifi didn't work with my amazon echo for some reason. it worked fine otherwise.

it turned out that the attendant had left his post and was in the back laundry/utility area

other lady said she could not give me towels because night laundry person was not there

facilities have a laundry room, and the room has a kitchen and a decent television

the laundry room never has working dryers & washers as well as no laundry detergent or dryer sheets

idea to have kitchen in room

the hallways make sure the laundry room isn't filthy the migrants always leave the washing machines in a disgusting

great laundry facility

there was no clean laundry when i went to front desk

there is anything that i see could have been better because of the house was always clean the laundry room was

i had to wait until laundry was done

breakfast location service no laundry

dropped my laundry off as instructed in the book by 8am, i was told that service isn't usually done, and they

no laundry facility

thought the property didn't have free wifi for the cost i paid for 2 nights 259

extremely slow and unsecured wi-fi safety concerns due to police presence on the property gym facilities

laundry room with 1 washer and 1 dryer $1

although the pool was

we went for a cocktail and they closed the bar early

of the exterior doors to the parking lot facing wake forest drive was cracked open 2-3x we were exiting so it

starting to show wear. toilet wouldn t always flush. long walk from room to parking lot.

of it, bed was ridiculously hard room smelled terrible like cigarettes and wet laundry, floor was filthy at base

though it is pet friendly not a lot of areas for pets to do their business or a trash can to throw a bag away

i requested a smoking room and didn't have an ashtray when i arrived

the non smoking rooms don't open to the outside so more privacy, and check in was hassle free

clerk worked with me after i realized i reserved a smoking and i needed a non smoking

i wish they kept the pool open longer and they had more options for vegans at breakfast.

pool was great it was just too hot

t like that i had to sign up with hilton to get wifi access and therefore did not get some business needs done

breakfast - not enough variety, insufficient continental breakfast items

staff was amazing and super friendly! breakfast was great

the laundry facilities was out of order!

comfortable bed, hot water, free wifi, fairly quiet.

the wifi is terrible and so was the cable

you have to pay for local calls and wifi

very poor wifi, always breaking up

i wish that they had a laundry facility available for guests.

the rooms were very comfortable and the breakfast was amazing !!

breakfast

people loitering in parking lot and at entrance

no forks for breakfast

woke up from the laundry room

hot breakfast

very clean room. great breakfast. frendly staff.

the hilly parking lot.

parking seems tight

laundry attendant didn t really speak good english and was very annoying and pushy at the pool

the limited pool time

breakfast buffet and made to order omelets were teen favorites

included were full made to order breakfast

the room service was awesome, staff super helpful.

free laundry and super nice staff!

great staff and free laundry!

awesome staff, clean rooms, free coffee, free laundry!

laundry

clean and big laundry room on site

no laundry

the construction and dust in the adjacent parking lot.

check in was easy, parking was fine.

water had to be transferred to another room the staff was deplorable manger charged me a damn 250 smoking fee

location near mall and the running trail right beside it. also the gym was good.

i also appreciated the laundry to wash my clothes

the pool was also a big hit as well with the weather that we have been receiving lately in charlotte

friendly staff from the check in to the bar to the breakfast everyone was amazing.

would be nice if the pool was open a little later maybe till 10pm or 11pm.

no room service or anything

when i went to do laundry i told them the vending machine was not working

they have an industrial laundry room where they was all linens whiter than white

great to use the on site laundry

pillows were too hard, i was right across from the laundry room and the staff was very loud at 8 in the morning

the noise was aggravating since we were right beside the laundry room that was getting remodeled

cleanliness, breakfast location, and laundry,

staff was very pleasant and very accomodating, breakfast was bountiful and delicious, and the beds were very

also, the parking lot was well lit and we felt very safe

pet friendly with a well kept area and plenty of walking areas for your pet

has a wonderful pool and a small convenience store, a shuttle to take you to certain locations

loved the free parking

while working out in the fitness center you will see a view of the pool with no water and

have a bar and grill in the hotel which is great but the bartender didn't know the difference between

the pool looked nice, but was not open.

very comfy bed, great shower, good parking

pool was full of kids like a waterpark so i wish they wouldve had a allotted time for adults to enjoy the

very nice hotel. clean rooms, plenty of parking.

wonderful pool

pool was not functioning properly, the kids area was turn off and the cement was peeling off from the floor

parking lot was full and there were drunk guys

also being able to do laundry there

gym was used for storage so no working out, laundry room was dirty

even have laundry facility

good location and staff, pet friendly

loved my pet friendly room

guests monopolizing the laundry facilities and the gym could be upgraded.

didn't like that the front desk person did not know where the laundry room was which led to having to stop on

the pool is small but it is enough for a soaking

the pool was so small and that golf putting green was gross

parking. my car door got large white scrape on it.

parking was scarce and tight!

breakfast was awesome

the fact that s kids were banging in the room doors at 4am.

mt only issue was that the drapes did not pull together, so the parking lot light shined in the window all

there are plenty of parking spaces

laundry

they pul the sheets and towels and clothes on the ground outside instead of in a laundry basket wtf

staff definitely made the difference, from front desk to housekeeping & overnight laundry, they were all very

we had checked in because there were laundry facilities but they were so dirty with dryer lint clumps on the

kitchen

the staff uses the guest elevators for laundry and maintenance so you have to wait for the next one

the beddings on one of the bedrooms beds was not really dry and still smell laundry detergent

i was located a ways away from the laundry room but could hear the dryer from my room

was good location was good laundry facilities was easy to use parking garage was

room was clean, staff were really nice and the breakfast was excellent

i fell asleep she said to no i wasn t asleep we have other things to do back there like do laundry and different

smelled of cigarettes and dirty laundry

dirty, elevator broken, when i arrived there was dirty laundry piled on the second bed in the room

hanging around parking lot, leak in laundry room that soaked hall carpet, wet laundry floor ( did not use washer

people were friendly pool was great an we'll maintained

no laundry machines on site either

non-smoking room, but room add a smell of smoke and burn holes in blankets

the wifi was good

parking lot full of drug users all night, loud just a terrible place

30 dollars a night for pet without telling me

pool area closed, understandable cueto covid19.

limited breakfast options, especially for small kids. no milk, cereal or biscuits

the breakfast was great and the room was excellent

have liked to see an information card in the room as to where the exercise room and pool were what time breakfast

friendly staff at breakfast and the kids loved the waffle making machine

i heard another customer complain about this at the desk and wasn't given a responce) guest laundry didn't work

they would get an electronic payment system in their laundry and more machines

staff was very helpful with information and quarters for the laundry

didn't have breakfast. staff was very nice

the wifi is free

to pay extra for small pet

location was easy to find and plenty of parking

dirty, smelly, holes in the wall, i was panhandled in the parking lot

loudness outside my door,bugs,bumbs in parking lot

00 tv a plus and wifi

the complimentary breakfast buffet

the property is new and very nice. good kitchen facilities for making your own food.

fantastic breakfast variety. clean kitchen. bangleson.

sat at the bar and was not greeted by staff. after 10 minutes my husband and i left.

pool temperature was icey

parking was not a problem during my stay

parking seems limited and some maintenance is needed in rooms.

my only concern was wifi connection was a bit weak and no charging place next to bed.

may be earlier breakfast

that the breakfast is extremely light!

person on the staff from the laundry workers, kitchen help, bartenders to the front desk were very pleasant and

laundry facility

some glasses and utensils would have been helpful in the kitchenette.

the bar closed early

easy to find and great parking. the lounge area was amazing

laundry facilities were clean (and the front desk had quarters)

the smell of pets. needs to have rooms designated for pets only. we have a pet allergy.

the hotel was decorated nicely, breakfast was good, room (double queen) was nice.

cean, comfortable rooms with wonderful breakfast and helpful staff

pool area was over powering of chlorine there for my children and i were not able to swim :( other

to website,no accessible ice machine nor accessible soda or snack unless you bought at the bar or star bucks

staff was amazing and respectful, i love how the pool is on the rooftop as well

the gym and the pool plus the bar and dj was also

there was no available parking, and the staff did not take my complaints seriously

i loved the concept of the pool on the roof

hotel and breakfast starts at 6), and more rolled eyes and sighs when i asked about coins for the laundry room

the parking lot

convenient location. clean rooms, great parking, good breakfast.

of kids there for a soccer tournament which was the cause i believe, but it honestly sounded like gymnastics on

clean hotel , breakfast hot and good

pool was not very accommodating no jacuzzi

that it showed a pool on line but wasn t really one on property

the hotels parking could have been better however that s to be expected when there is two hotels attached

the bar in the front always has guest enjoying a great cocktail and having a great time

me and my family was able to enjoy the pool and well as the fitness area

there were nice amenities- a large pool, laundry, free breakfast, a fitness center and computers

trip was short, so i did not get a chance to use them, but the gym area and indoor pool we're both extremely

there seemed to be an excess number of kids and adults, therefore making the water quality a bit murky and a

the continental breakfast could have had a wider selection of food.e

the number of people in the pool

great clean facilities. excellent wifi great laundry, excellent staff we had a great sleep.

don t hire kids that don t know how to work in customer relations

clean, bright, cheerful and pet friendly (we'll bring them next time),

if i have to say anything, it would suggest to open the bar area a little earlier

gym is small a the best equipment doesn t work, shot breakfast

every space i visited from the laundry room to the pool was clean the room was clean well appointed and spacious

location, beds and the gym.

pool, gym and lobby bar/restaurant were closed.

the restaurant had wonderful staff and ambience. the pool and gym were resort quality.

too hot in pool room. only place to fill water bottle is in the gym

unable to get breakfast due to covid 19

breakfast was nice. very clean!

hotel and staff were great. breakfast was also very good.

pool was not available and we were not advise before check in

service and attention in the breakfast area.

cannot provide even an adaptor for overseas travelers, terrible bathroom 3 days to deliver the laundry and when

find taxis the night of 26 to 27 april the lady duty manager was very rude when i asked about my laundry not

of the amenities were out of order-pool, gym, even the escalator was broken

the women running the little breakfast/coffee bar in the lobby was super friendly !!!

room service

trash and a laundry cart sat outside on the sidewalk the entire stay

the breakfast was okay. not a lot of options.

not many choices for breakfast as the ad.

room was nicely decorated and very comfortable, but there was a lot of trash around the parking lot

lack of cleanliness . smelled like cigarette smoke in a non smoking room

the laundry room needs a new washer/dryer

appreciated that they had laundry facilities and coffee available 24/7 in lobby

wifi is a bit irksome but eventually it goes through. nothing else ...

the pool area felt like a resort. the food waa amazing

the gym wasn t in service.

breakfast was great, there was an indoor pool, netflix was available, close to good restaurants

wish pool was open later and bottle water was available at breakfast.

should be a lot more designated handicap parking space's made available for customer's

continental breakfast was hot and delicious.

to be bigger, skywalk is not connected to building directly you must walk through a parking deck into another

breakfast, room, laundry

laundry facilities only accept quarters

laundry room on the 5th floor smelled bad i believe it was only because of the garbage but the 5th

it was close to the airport and had laundry facilities on a separate floor

no pet fee rule

laundry left on the floor outside 2 different rooms for the night

laundry was nice

no one responded to an email that i sent prior to coming about my pet.

was dirty : room, gym, spa restroom, cleaning manager was not training cleaning staff properly

pet friendly, which mattered to us on this trip

free laundry room too

room service and when i ran out of clean towels, asked for more and the person in the frontdesk

pool was indoor and nice in size, plenty of seating and towels and shower provided in the area

breakfast was excellent. great location and was extremely quiet.

went to the bar and had to wait about 15 mins for the bartender to show up

no breakfast, no pool, no vending/ice machines, poor wifi connection.

the parking lot had trash all over

no dining area or kitchen utensils provided

room no coffee maker, 3 light fixers not working, no microwave, the parking lot very poorly lit felt unsafe

kitchen had a sticky spill when we arrived

free wifi breakfast included easy directions staff was friendly hotel was clean and quiet

free parking was a great addition and breakfast included was also a lovely contribution

beds and pillows were not comfortable. no ice machine on our floor. wifi kept shutting off.

no real breakfast food

the building the parking lot was littered with trash and debris

it is clean but no on-site laundry, next to a large laundromat though

the wifi had a strong signal in my room

they had hot breakfast in the morning

they could have had breakfast

that they didn't offer free breakfast

lots of free parking. the laundry facilities were fab. the staff were lovely.

the cleaning, the staff, the breakfast, the location, the safety, the size of our room, and the laundry

comfy beds....laundry room on my floor....maybe each floor? nice. large well designed lobby.

were friendly and accommodating with our request for early check in

from the free parking up until check out

not to mention room next to laundry room so rest and relaxation was not an

i was right by the laundry room, which was quite noisy during the night

front desk for washcloths and towels they did not give me any and their excuse was no one did laundry last

bed smelled like fresh laundry instead of old hotel room

laundry wasn't kept clean

hotel and room was clean, price for stay was better than expected and there was a much needed laundry area on

like a gym locker room or an indoor pool

the proximity to the highway. pet friendly! staff was great!

clean, spacious, affordable, pet friendly room was just what we needed and more

breakfast, no cleaning for room plus can not used the pools and the gym but they charged the same

i love how clean the hotel was. staff were all kind and friendly. breakfast is good.

very clean and spacious room. hotel was very clean. loved the fitness gym.

the room and breakfast

breakfast was great, there was many different choices

great breakfast

we used the self service laundry which was very convenient

only 1wash cloth and 2 hand towels for 3 people; no laundry sack

laundry facility was out of order.

suite was spacious for 3 adults and 2 kids. hotel was clean and breakfast was good

great pool!!

no breakfast ice machine was broken elevator was broken wifi was spotty

people are allowed to congregate in the parking lot and a lot of sketchy characters hanging in the walkways

wifi was sketchy

wifi

no difference between smoking/ non smoking room they all smelled and looked the same- filthy

not the gym, the light in the gym room, and some of the equipment in the laundry area didn't work either

bathrooms were clean. front desk pleasant. laundry facility a plus.

load of laundry, lots of supplies included for free, good water pressure and temperature

laundry room, dryers don't dry.

laundry room, dryers didn't dry. didn't like no maid service on the weekends.

the next day i was doing laundry and younger man was much more pleasant when i had to walk back through the

friendly helpful staff. nice breakfast.

breakfast

were coming from or if i would have the same problem so for the sake of protection of my wife and kids, i ordered

room spacious, kitchen well supplied, plenty of desk area to work

i also used the laundry facility which was fine and the fitness center, also fine

we finally found the person in the laundry room and she indicated

and it was so nice that they had everything you would need to feel at home, laundry room, fitness center, the

laundry room was a bit messy, had to clean lint from dryer and clean excess detergent from washing

gorgeous outside pool and outdoor lounge areas

the location is really good- close to laundry facilities, an excellent diner across the street, and a donut

good location, malls, diners and laundry within minutes driving.

nothing expected a non-smoking room got a smoking room well done from the 70s but updated with burn marks on

it was clean and love the fact that it was pet friendly.

even though it was a non-smoking room

location, clean and has a bar onsite.

not enough parking

requested room service and didn't receive the service.

free wifi isn t available unless you book from their site.

i could never get connected to the wifi.

10pm], location, beds were comfortable, rooms were spacious enough, the living room separation, parking was a

room service was excellent. great staff.

was amazing, bed was comfortable, my children loved the pool, and the staff were always happy and smiling

the suite was a great size; the kitchen was great bonus because i wasn't expecting to have one.

property, quiet room, comfortable bed and furnishings, great kitchenette, friendly staff and excellent location