nice staff, good pool, beautiful gardens. very good wifi

wifi was no good

breakfast at the hotel was overpriced and not very good -- too salty to enjoy

the staff was so friendly and helpful! loved the service! complimentary breakfast was great too!

swimming pool was not heated

the gym opposite (and at the time of my stay the nearby the building works) start early in the morning

were closed at the time the room was very noisy, we had loud music from 6am until 10pm from the gym that is

rooms are not sound proof, very annoying with the loud music starting in the morning at 6:15 (gym) and on friday

i didn't like that i didn't have time to get in the swimming pool :(

breakfast is listed as $65 us

and by the way there is security parking for your car if you arrive with it

location and parking

there aren't a lot of places in the parking

and helpful staff nicely decorated hotel and room parking hot and cold water work well wifi works

wifi spotty noise outside horrible

take a long hot shower because it runs out of hot water in 20 minutes it doesn t have hairdryer wifi doesn

seating area around the pool

it is a very atypical hotel, my room was located in a building with 3 other room; we shared a kitchen/living

the wifi connection, the bed and there were not enough dishes in the kitchen to use it properly

use of the kitchen and the all unit to ourselves

did not like that we could not connect to the wifi

our room was just next the motor bikes parking

wifi is unexistent

think the breakfast should be different from onebday to another because having the same breakfast everyday is

the gym facility is also good if you just want to get some cardio and basic work out

room service a little complicated to requests and the food not so good.

breakfast good. room location facing major highway poor. twin bed small.

the breakfast was excellent, the bed was comfortable, it s very close to the bus station.

the breakfast bar was pretty good.

the breakfast very good,the room small and clean

in order to get to the entrance yo have to go thru the parking lot.

the breakfast was good and healthy but it was almost the same every day.

location, parking needed to be validated to be free, nobody say anything until i asked and i still had to pay

gym is very basic

purpose / comfortable / welcoming personnel / nice breakfast / good restaurant / nice swimming pool area for

wifi connection was so poor, some times even google didn't open

they did whatever was in their hands to ensure me and my kids had what we needed

the swimming pool is really small.. still good to refresh.

room service breakfast was just what i needed with a busy schedule

the food and service 24/7 (kitchen).

are two friends and we were feeling uncomfortable about all the sexy parking garages at the entrac and the

ask for tips everywhere (i'm used for it only for dinner or after some help): at breakfasts, for laundry

parking lot to small and the shower sink was to far from the edge

friendly staff, cleanliness, pool.

close to the airport. free parking.

parking and staff

the gym doesn't exist any more

the pool was great, the room was clean.

room service available late which was great for a late arrival

their indoor pool was warm, and we loved swimming there throughout our stay

the restaurant was closed due to the pandemic, but room service was available and we loved the menu

laundry was expensive and i had to go out for

comfortable, staff was nice to us. wifi was included.

nice breakfast

breakfast was average

good breakfast and parking lot

laundry service form said laundry would be returned by 6pm, but the front desk told me (when i

the room had a bar fridge, hairdryer, a small desk and the lighting was good enough if you wanted to work or

breakfast and room service frequently arrived cold

our room did not have a bar service

nice bar with attentive wait staff

the prices of the restaurant and room service are not matching the expected quality

guarded complimentary parking, small quiet fridge in room, 24 hr room service, complimentary wifi

comfortable, great staff, great taste of food, guarded complimentary parking, small quiet fridge in room, 24

free wifi and parking

staff, great taste of food, guarded complimentary parking, small quiet fridge in room, 24 hr room service,

nice rooms cozy beds nice bar with area to smoke

a 5-star hotel with great amenities, including top notch spa, gym, steam and sauna facilities

is really really small and there is only one shower head is not really good for travelers with kids

little staff at night, room service very late and took a long time to prepare

food quality of the room service is quite bad (roast beef sandwich) + no 24h food room service (not 5* standard

lack of laundry and washing machine

room service food was horrendous, they brought the wrong drink originally and then the guy who

better breakfast selection

the breakfast was awesome, very far from the airport.

quickly check in, very good including breakfast

laundry service, wrote to have my cotton slacks washed not dry cleaned

breakfast buffet, that the rooms did not come equipped with wash clothes

staff was super helpful, even helped us going to the drugstore for some medicines for our kids

one little soap bar and a tiny bottle of shampoo

as it happened, we held some of our business meetings at the hotel bar and resturant

air conditiones broken, delay in bringing clothes for laundry

staff very helpful and even the restaurant and bar of the hotel were excellent

there's enough parking space and the hotel has a restaurant, room service and an elevator

wifi speed good without problems

the free parking place helps a lot, and you can count on parking service

having a microwave oven in the room or laundry machines available to costumers, because the laundry service was

laundry service and valet parking

the staff's attention, the room overall, the wifi quality, the location

the gym

the breakfast was delicious

also gym was good but could be better adding more

i went to the order your own breakfast window and the food was good, but it also took to long; the 1 cook was

good size room, restaurant is good, good breakfast

breakfast is amazing

parking free great stay one of memorable hotel in my

is a bar across the street that plays their music so loud that it is hard to sleep

the parking attendants were kind along with the doorman

staff were very nice. clean. good breakfast also.

no parking space

staff,breakfast and clean

hotel access to the parking lot is terrible, the parking lot is not really conditioned to be a parking lot,

the location, the staff, the room and the breakfast

breakfast was great ud83dudc4d

we only had breakfast at the hotel

breakfast was very good ud83dudc4d

comfortable bed, clean room, room service. gym and sauna.

was not able to order room service on the website from the qr code

the room was clean, and the room service was exceptional

parking is avalable under the hotel

wifi was awful but compared to other places in the city it s acceptable

we had room service at night and the food was great

the breakfast was limited, but good. the staff was nice.

the pork meat served with for breakfast

excellent breakfast, clean rooms, perfect servie

breakfast was good but not great

the breakfast is very decent

breakfast was excellent though there s a language barrier preventing us from communicating well

a pet friendly hotel of this quality/value is unusual, and they were very welcoming to me and my dog

11u bar closed ud83dude01

breakfast over priced, poor reception, unhelpful staff

very good the breakfast

the place is not bad, breakfast was very good, service was good

the breakfast was very simple, the room had little light, the last one had no room service.

free secure parking

the breakfast was very simple, the room had little light, the last one had no room service.

pillows are comfortable, the city view is fantastic, the staff are very helpful and considerate, breakfast was

like the gratis breakfast in the small restaurant every morning, and the evening reception attendant was very

ordered laundry of shirts got them folded back not ironed!

gym equipped friendly staff clean

rooms too little. i expected more space. mini bar will be nice

there is no frigobar into the room, there is no toilette into or close to the gym.

wifi slow down often

noisy a/c, in my case confused laundry service, the hotel's surroundings do not invite for a stroll outside

the floor of the pool.

everything was good, clean and nice people. top floor has pool and gym.

the rooms had no water and empty mini bar

very clean, quiet, good amenities, nice gym, comfortable rooms

gym is tiny, breakfast not included, relatively few facilities for 4*hotel.

room service available , room decoration could improve

gym upstairs, breakfast is great

gym room is on construction

amazing room, very clean! very happy with the location! big plus for a free wifi in the room.

receptionist was very nice, very helpful.( forgot to ask her name) free laundry.

in the room i rented there was a little kitchen, and it was

- very poor gym with broken machines, hence

the kitchenette's things were pretty basic, for instance no spoons :-)

kitchen utensils they should put more stuff

they also advertise laundry service that they do not have

the parking lot and that you can only check-in after 3pm, even if the hotel doesn't look busy.

bad wifi in the rooms, very limited breakfast options

the wifi wasn't working all the time, but is not the end of the world

bad wifi and very bad showers

wifi wasn t great

wifi failed several times and a little slow, just that, everything else excellent

loved the hotel, the room was spacious, comfortable bed, loved the kitchen amenities, high standards of hygiene

hotel entry feels like an amplified parking space but once you look passed that you're good to go

we received exceptional service from the front desk to the dining room and room service

staff made no effort to compensate and when asked for a late check out

free wifi

wifi was not good, i have to change room

the wifi services were good and house keeping services were prompt

i give the maximum points because the staff is very polite and because they allowed me a late check out without

i appreciated the laundry service i had twice

arrived and i ended up sweeping the floors myself with the broom and dustpan available in the laundry area

place, well-equipped kitchen

breakfast. without too much further effort could be significantly better

easy check in with access code, property is in a beautiful area of polanco really safe and pet friendly

good breakfast

love the breakfast, location at the roof top and the great service

big room, confortable, clean, great room service.

wifi poor

central location, nice tarrace, very good breakfast

it was nice and clean, room service was nice too

good restaurant. good room service. great shower with strong pressure and lasting heat!

room service was rude, i had to request 3 times for extra blankets and towels because they didn't

felt safe and comfortable. had private parking.

the wifi does not work in the room, just on the lobby and hallway.

the convenience. the staff. the parking.

i wished it was cleaner, but maybe i became more conscious of it since i went with kids

staff was friendly and helpful. everyone was amazing. room was great for traveling with kids.

the gym and the pool are very good, the view from the rooftop pool is outstanding and it's very

free parking and free breakfast...very nice rooms.

during my stay, i had to meet up with a co-worker to prep for our meeting, we both enjoyed the breakfast and

early check in was offered, and the staff were great

best parts of this hotel are staff and breakfast

of the property, the service and attentiveness of the staff is way beyond expectations, the breakfast was

wifi was a bit slow

very expensive laundry service

they need to be more transparent about laundry services and fees

breakfast was amazing and the staff were very kind and helpful

very nice staff, great breakfast, and visually very appealing

upstairs on top of the kitchen, and the front desk

continental breakfast included is ok

the spa and gym was very small.

no bar in the lobby. would have been nice to order a cocktail at a lobby bar.

the gym is small and there is no outdoor space.

the restaurant was small, no bar / lounge area

also a nice gym

clean, functional gym

noted above, a small bar would be nice, although there is complimentary mezcal offered every evening

maybe a more diverse breakfast

with little kids, towels go quickly and we had an accumulation of dirty/wet towels

bed comfort, shower, gym

pillows, breakfast, service at restaurant, reservation agent.

the breakfast is too slow

was only one morning when the breakfast came out after ordering nearly an hour late

very good gym

warm, engaging service; lovely leisurely breakfast; proximity to manicured neighborhood park.

walk - the rooms were incredible stylish and luxurious - silent and comfortable beyond belief the breakfast was

breakfast was ok - not great but very pleasant

design, the rooms , the location, the staff, the coziness, the breakfast and the attention to

i like that they did my laundry at my request

you have to go to a different hotel to have breakfast (two blocks away).

breakfast was very poor and there were any tables in order to have breakfast in the saloon

their personnel at the breakfast facilities were great with a lovely outdoor cafe

ubication, safe, familiar, clean, decoration, arte, breakfast, host