the pool was a little cold.

50sqm (100sqm with garden) mini bar / chocolate

landscape design architectural design heated pool shuttle service was working

no laundry service

it was so loud in our room as the kids proceeded to empty bags and bags of marbles on the floor wood floor and

nice breakfast, excellent customer service, good location, very pleasant stay

it was so loud in our room as the kids proceeded to empty bags and bags of marbles on the floor wood floor and

breakfast is included

walk trough tunnel, exit and walk 9min southeast), great wifi extenders, netflix tv, laundry wash+dry 30000,

to end point universidades, walk trough tunnel, exit and walk 9min southeast), great wifi extenders, netflix tv

well located, cute place with nice common area, gym and spacious room

almost nothing for cooking in the kitchenette

location and wifi good

week was fine until i asked a lady worker about laundry and she said she would do it for $15 mil

they also have a laundry service where you can get your laundry back the same day

helpful walking distance to all the touristic sites including cable car to montserrat quiet area kitchen with

the kitchen and roof top terrace is brilliant and has all you need

room size was good and very early check in was really helpful

the breakfast is unreal and everyone is great

the staff including esperanza, the lady who made us breakfast each day, and the young man at the front desk;

rooms are beautifully arranged, breakfast was excellent and esperanza was very helpful and

wifi doesnt work on the bedroom, only outside it

the wifi does not work and i was told this is common so if you want to work from there or need internet

laundry service was quick

very good wifi

fantastic location, very comfortable, super-clean, delicious breakfast

good location, friendly staff, nice breakfast, very nice roof garden.

had everything we needed and it was possible to book an early check in at 5am for half the price of the room

wifi sucked, noise from the nightclub until 3am.

s on a busy street above a bar so a bit loud for me, but the owner really nice and gave me ear plugs

there was music playing from the bar downstairs until 2:30am

the wifi/internet fall out to many times and very slow

mini bar was usefull

noisy, my room was close to the laundry center and staff ran the washer/dryers during the night making it

breakfast was simple but enough

wifi is slow in room but strong in the lobby

staff, very helpful and understanding, we were sick and allowed us to have a late check out

great service, very helpful host. good breakfast close to the center

wanted to use laundry service but was informed it would take more than 2 days, not sure why it would take so

- laundry service too expensive

no laundry service even though the website says it does. also wifi was not very good

website needs to be updated to reflect that they do not provide laundry or airport transporation

- juan valdez coffee right around the corner - location very close to monserrate mountain - laundry was done

wifi is intermittent

clean rooms. very nice attitude from the stuff. fast room service.

we lost your laundry, sorry

negative however was the 'spa access' which was only available from 2pm-5pm on jacuzzi and 6pm for spa treatments

free breakfast was a bonus! location was great and room was very clean

location,big and comfty appartment,parking,fitness, kind personell

located, near monserrate, breakfast simple but good, staff friendly and helpful, room was clean, secure area,

we were also extremely impressed by the laundry service they washed and returned our clothes in just two

in advance of our arrival all arrangements were made, airport pick up, tour guides, laundry etc in a very

the wifi on our floor was a little weak

breakfast was good, location excellent. what really excels is the museum like property

breakfast was a la carte and unlimited which was amazing, most larger chains do buffet and it s

location and friendly & helpful staff, big shower, free coffee, good laundry service, quiet, comfortable

wifi works in all floors and rooms

water in shower irregular... wifi irregular... no elevator

good beds ad wifi in an old original

friendly staff. breakfast. wifi. location.

rooms are in bad shape and not as on the pictures at all. laundry service is really bad.

great location, friendly staff, spa and pool were great

i thought the breakfast was great

is friendly and professional, and the facilites are outstanding, including a spa and swimming pool

message thru booking was answered after we booked another hotel at 10 pm since we couldn't find parking to leave

didn't like the access to the rooftop as you had to walk by laundry room and encounter bins of bedsheets and

amazing rooftop to have me-time and a superb free breakfast at their cafe and restau

only thing is the in-built kitchen right next to the bed, with the fridge turning on every 10 minutes making a

a few small things: there was quite a bit of noise beginning at 6:00am onwards from the kitchen, cleaners and

renovations underway in lobby area. wifi unreliable. small rooms.

friendly staff, good locatie, very nice tamales with breakfast. good sized and clean room

there was also a little kitchen area where you could cook if you wanted to, all for a very reasonable price

my room was next to the kitchen/reastaurant so i heard lots of noise from 6 int he morning

unfortunately there were also issues with the wifi all week due to a problem in the local area which made it

food = 10/10 - get fresh breakfast every morning

very clean and offers laundry service

it was clean, the staff was very friendly and welcoming and the breakfast was really tasty, including a fresh

the woman on duty was sweet but didn t give me the wifi details and i had to go hunting for them myself

excellent location. antique atmosphere like a museum. good breakfast.

wifi wasn t working properly, especially in the upper floor

the laundry room was located in this floor and they made a lot of noise

if you need to use the laundry service, it is reasonably priced (it cost us $5 usd to have four articles of

laundry was suuuuper expensive

and cosmetics, the shower has hot water with great pressure the wifi is working good the free breakfast was

breakfast is included, staff is friendly

the breakfast was really diverse

also the breakfast was very good

, shower had rust in it, wifi was

perfect location, free parking, good breakfast, great value

breakfast was great. a lot of choices.

it even includes a sauna and laundry service (for additional costs)

our room was in front of the hotel laundry so it was a bit noisy

the young girl at the from desk tried to charge my housband more money for the laundry when he said that was

wifi connection was excellent

hot water, good wifi signal, very good location

laundry availability next by for very good price (no need to use the hotel laundry service)

rooms need a fan, most places are walking distance, laundry service next door

there is laundry service but is ridiculously

it is conveniently located near a laundry, restaurants, liquor store, supermarkets, street vendors and shopping

maybe the pool for the kids

it was affordable. laundry service was also affordable.

the room has a comfortable table where you can work in a pc and the wifi was pretty fast.

hotel was very good, wifi,hot water, breakfast,and the location is near to everything,for the price was very

wifi signal is week on the 3rd floor

only little details: * wifi wasn't very strong in my room (took long to send emails, etc) * would like more

are very thin so you can hear everything going on in neighboring rooms; lots of street noise; wifi was a little

the staff is nice, let us leave our bags there and allowed early check in

was no wifi signal in my room

the wifi was quite slow :(

was no hot water and wifi could only be reached within the 1st and 2nd floor

signal for the wifi was weak and unavailable in certain areas in the room

there is laundry available at the accomodation and the lady who does it is an absolute superwoman

wifi was very poor

difficult to find, if you don't already have a sim card or wifi you can't call them, difficult check in, smelled

staff was basic, waiting a long time to be served and a do it yourself attitude to things like laundry, luggage

i was able to do laundry and even had free breakfast each morning in a well appointed restaurant on the second

laundry service expensive ( costs per item), but external laundrys close by

laundry services kept my clothe for 2 days and i could only get it back minutes before my check out

had to give my clothes to laundry because of that, but to no avail

no massage, no pool, no jacuzzi, no gym and a very expensive laundry service

the bar is good, with laundry service, breakfast and parking

breakfast buffet was super. lots of choice. staff were super helpful.

clean rooms, location felt safe. wifi worked and was fast.

and they don t offer room service just if you are

laundry service was 3 day lead time

laundry service - collection aspect needs work; but minor issue.

no kitchen utensils - refridgerator freezed items - dated interiors - laundry service not working on sundays -

because of the wi-fi issue, we couldn t use the laundry facilities on the 29th floor, even after purchasing

i valued being able to have access to laundry service too (ideal for long stays)

the laundry service in the hotel is excellent and i highly recommend it

but all things which need to be renewed from time to time like beds, laundry, furniture etc

laundry crew entered my room at 8am previous morning while i was dressing up

i used the gym and the laundry service and both were very good

laundry came back only after i called and asked for it

gym pool breakfast rooms very cozy

gym pool breakfast rooms very cozy

booked this hotel for the free airport shuttle and the pool, which we considered to be a reasonable price

the gym was nice and is available 24 hours a day

the water in the pool was to warm for me.

view was amazing! good breakfast and fast wifi too

was amazing,breakfast is good overall

room size, cleanliness, fast wifi, friendly staff, breakfast, location, hot water

room service was good

fast wifi - it was ok even for youtube

apartment to yourself so it's spacious, good view with a balcony, there's a swimming pool and a gym (although

awesome views of the mountains and the sunrise very clean and modern apartment full kitchen with pots

the building is brand new, it has a pretty fast lift and a great view from the gym

have a whole apartment to yourself so it's spacious, good view with a balcony, there's a swimming pool and a

modern, clean and the gym!

our room was very clean and nice. the stuff was very friendly. there is a laundry service.

also, the hotel did not have a hair dryer and the laundry service refused to wash my rucksack, which had become

ok now we get onto a major rip off with the laundry

huge problem we encountered was laundry

not a lot of variety for breakfast

loved the breakfast buffet with plenty of fruit

bad wifi there is no heat in the room and by night is very cold. no ac

did not like the lousy wifi, constantly being not available

good staff good wifi

wifi

we spent a bit of time to figure out the wifi, as the guy at the check inn didnt knew the correct code by

toilet, wifi

wifi went down at least 2x a day and staff, though friendly, didn't know how to reset it or what to

lovely view, quiet, spacious room, nice breakfast, helpful staff

attentive staff, clean and comfortable rooms, nice breakfast

breakfast buffet was excellent, different every morning

and the staff made full breakfast for us

poor breakfast

breakfast and wifi is average but it s included in the good price for a stay or two

lady making breakfast is not very friendly and could not accommodate to give a vegetarian breakfast

breakfast and wifi is average but it s included in the good price for a stay or two

breakfast was lovely and a nice bonus

kitchen utensils were dirty, there was some noise from other room, the price was higher than other

shower not always hot; wifi erratic

i would have loved that the breakfast could be in a more extended time.

nice breakfast with fruits and juices, comfortable beds, clean rooms, good parking

spotty wifi; uncomfortable beds.

to carry luggage reception staff not knowing how a payment terminal works no window in room noisy bar

maybe the breakfast. but there is no to many options .

there is a bakery across from the hotel where to have nice sweets, breads and breakfast, there is also a pasta

maybe a little more options for breakfast , like a vegetarian or vegan option like

excellent wifi signal (each floor has its own

there is no smart tv, so even though there is good wifi, you are stuck with local channels

don t have room service often

kitchen equipment was really basic so you cannot really cook

and helpful staff, good value for price, nice to have a kitchen in the room, good and safe

offers most of the services that hotels usually do, such as breakfast and laundry

first day that i stayed, it was a normal breakfast… they didn’t have the buffet

luisa (receptionist) always had a sweet smile as she accommodated us for early check in, roundtrip ride for

the ground floor has a clean, open environment where breakfast is served, along with a couple of vending machines

also, perhaps snack store was a bit expensive and the breakfast could have had more options but i could also

laundry is outsourced and they use the same place as the high end hotels

was told a laundry service was available, did not expect it to cost 60,000 cop ($15) for half of a regular

i was charged $30,000 cop for a small bundle of laundry

do laundry somewhere else

breakfast was really good. good flavor, facilities and the staff were super kind.

they've a laundry machine working 24 hours, close to the room i stayed

it was quiet, they provided bottled water, and laundry service was available

we had our laundry done, and the cost was incredibly high for a small bag of clothes

i booked a room with a city view, i received a view of essentially a glorified parking lot

breakfast was simple but delicious

got a room with a window facing the laundry balcony, i was asked to pay before even seeing the room, the cold

we could have the laundry washed, store the luggage for one night and the owner got up just because of us at

they do offer laundry service. it is safe with a double gate. 24h restaurant next to it.

room had a window, but we had to keep the blind down all the time as it leads out into the staff laundry area

was dark, tiny window faces internal courtyard with laundry machines and bins so no natural light

laundry was available, but you needed to drop it off an external location

limited included breakfast no laundry service bit far from tourist areas.

was great, but be careful with the laundry service they shrank one of my nice new shirts

and was happy to arrange for transportation, offer advice, and even dropped off and picked up laundry for us

the attached bar and restaurant provided a top notch dining experience with perfectly executed cocktails and

the breakfast was full of good and natural choices, and the staff at it was great too

don't have wifi in the rooms, it is really bad that

the breakfast area was the rooftop which had a stunning view but the ambiente was a bit cheap with

service when we had breakfast was really bad

excellent value for money. good breakfast and very helpful staff

at the sink was poor, and the laundry service left me hanging for clean close, when they said same day and took

wifi would be too slow at times

45 it was half empty, probably they need more personnel in the kitchen area

breakfast offered a good variety and was very enjoyable

breakfast, location and staff were great

there was plenty of hot water all day for showers and the wifi worked well

friendly staff, early check in, excellent breakfast excellent central location

the room was big and comfortable, the shower had hot water and there was room service daily

beds, clean, quiet at night, with good wifi and water pressure

the free breakfast and strong wifi connection.