are really high, food menu is only ok, not really matching the high range location, breakfast is tiny

hotel is rated 4 stars: jr suite has signs of dilapidation, no a/c, no iron/ironing board (has laundry service

very helpful with city directions, taxi, handling luggage, and laundry concerns

weak wifi that didn't reach the upper floor very well

the restaurant bar had a good menu with fair prices

i think the breakfast buffets is wonderful and delicious! many items to choose fro to eat!

the laundry service was very expensive

we tried laundry this time: amazingly fast, clean and affordable

breakfast was expensive for the area.

complementary breakfast was delicious, very colombian, very clean, warm jacuzzi with a nice view, room service

location, accommodating staff and very easy to arrange a late check out for a night flight at minimum cost

laundry service fast and efficient. good location for me, italian on site restaurant was nice.

laundry services were expensive and a hassle

our room at the santa barbara was in front of a metallic kitchen or laundry room vent and the noise, which felt

have small animals coming out from the bathroom, they need to sanitize and they don t have laundry which makes

bed and breakfast was nice, the bath was cleanly with all the items for my needs

was no laundry

the laundry was over

comment rather than a complaint: we did not ask what it cost to send out wash and dry laundry

laundry service very expensive

the only thing to improve is the wifi, rooms first floor poor signal, and a bit cold

of the towels they take them away to laundry leaving with only 1 towel and when they are back from laundry your

however it was good for us as kids loved swimming pool

wifi, horrible loud road, i could not sleep

breakfast was great and different every morning

wifi is basically non-existent, not an option for travelers.

laundry is expensive - they should have a washer/dryer on-site like in other hampton hotels

staff said they would have things such as laundry done by the time i had to leave and they did not

to me, location, wifi and cleanliness are key factors. all of them were properly satisfied.

they can probably give variety for breakfast and dinner. but it was good, thanks

gym size room

the staff offered laundry services which is great for travelers

laundry service i did nor like

a detail, i had to ask 3 times to get bags and forms for the laundry service.

gym was a very bad experience, i couldn't train any day, the equipment and facilities are very

gym is outdated, i guess nobody uses it

it s more like a typical bed and breakfast in an old house

and horrible space distribution on parking, they didn't ask anything before giving the breakfast and they gave

the lady that preparered breakfast was helpful..

excelente location! great rooftop bar and view.

bar charges without notice

the breakfast area has a good view

they're trying to have a fancy cocktail bar feel when in reality it's so cold you just want a tea

location price nice hotel nice breakfast

great facilities. they lost my clothes in laundry.

facilites from gym to bar to room service were excellent

room was really nice and liked the pool and bar alot

i had a minor issue with the food from room service so they comped it and added a free sunday brunch

pool was way-too-hot, which was a shame as we were there with two kids, and we couldn't really use the pool

of laundry services are crazy expensive

hotel was amazing, the pool, the sauna, the jacuzzi, the temperature of the wet areas was extremely good, the

also we were 2 in the room and room service always brought food and beverages for two but with cutlery and

the only thing - spa facilities a bit old. otherwise everything was perfect!

liked everything, the only issue was that the spa did not work on thursday nad friday due to easter holiday

you can ask the reception if you need anything such as plates, cutlery etc breakfast was basic but good

room service can t control temp (ok in the day, freezing at night) broken/loose chairs (can t

-there is nothing really in the gym expect a bike and some

with hot water, elevator not working last day, poor breakfast service, awful wifi in fourth floor, no support

more utensils needed in the kitchen

is a lot of rooms overlook a busy and noisy road where sound of traffic is constant day and night laundry service

no laundry service even though it was initially told there was

the wifi was not stable

didn't have any kitchen stuff. not one plat or fork

is good and has parking, a hard thing to find in bogota and takes dogs, perfect, only place we will stay in

the wifi was excellent

friendly staff. comfy beds. good wifi. nice view (in my first room). close to usaquen.

wifi was strong enough to have teams meetings

the breakfast was delicious and the room with kitchenette was perfect

great location, complementary breakfast, gym, jacuzzi, nice clean rooms, great staff

wasn t working, staff was not serviceable, wifi was spotty, shower was barely hot with no water pressure,

excellent breakfast and location

a universal weight machine would be nice in the gym and maybe a treadmill installed also

it was our fault as we didn t ask for the price in advance, but it s rediculus that the laundry costs nearly

mall, supermarkets and produce stores, drugstores, and various services (optical centres, laundry services, etc

breakfast varied

great location a few blocks from big shopping ctr, & with a small gym, and usually offers great last minute

the gym

it was disappointing to pay 42 usd for a small bag of laundry

the room service food were hmm delicious

best breakfast ever

huge ,well designed, comfortable room, delicious breakfast, friendly the staff, especially a beautiful young

the gym room smell wasn t good at all! :(

the staff were super friendly and helpful, the breakfast was delicious as well.

great amenities, gym, co-working and reaaally good windows that isolate noise perfectly.

there is also no trash can/bin or bag for the kitchen and they told me they couldn't provide one for me

essentials missing in apartment (trash can in kitchen, dish soap & cloth)

the place was clean, with a respectable kitchen

good location, modern building, good sound isolation. nice roof top terrace, big gym.

we definitely liked it very much, and the fact that there's a kitchen and you can cook if you want

old closets and kitchen

kitchen and other facilities were incredible from car parking till concierge and security

the kitchen was stocked with some of the things we needed to cook some meals ourselves

kitchen and other facilities were incredible from car parking till concierge and security

need to update studio information like the phine numbers and wifi passwords

location , price , breakfast

included breakfast perfect, eggs made to taste, bakery breads, kefir and juices , granola

friendly staff. clean hotel. nice breakfast. safe neighborhood. nice shower.

free breakfast was good

location and price. the breakfast is excellent.

laundry was expensive and the room was very dark.

laundry service was also great

not much activity except casino

world problems - it was connected to a bar and casino so it was noisy af

juliana was extremely helpful when we had an issue with connectivity to wifi

ideal location for family and kids; the hotel also has a lot services available such as laundry and luggages

quiet location and big rooms. they helped us with a complicated laundry situation.

spa was not amazing and the kitchen was not stocked at all, you could not cook anything

kitchen in your room, that makes easy to travel with small

even let us have a late check out as our flight wasn t until in the evening (helpful as we needed to catch

and wifi was good enough for my working calls and work overall

old and small tv, furniture was not in the best condition and no mini bar on the room just an empty fridge

we stayed in the penthouse which had a kitchen but no proper oven, crockery or cutlery.

room was clean and bed comfortable, breakfast was excellent.

good breakfast. courteous staff. very clean rooms.

unicentro mall, supermarket, and pharmacies) the staff was very helpful on all our requests, from laundry service

one of our friends had requested laundry service and it wasn't delivered as promised

plus an excellent laundry service

the gym and spa facilities are old and uninviting

the gym and spa facilities are old and uninviting

breakfast was coffee/tea, scrambled eggs, 2 slices of dry toast, no butter or mermelada- exactly

they didn't have restaurant service room and they most more breakfast opcions

impossible to order food from room service menu

if you are on a budget, the people serving breakfast are the family so is very friendly the environment, liked

really incredible value for location and amenities provided such as wicked hot shower, bed and breakfast

they have a great laundry service available as well

very clean and personalize attention. delicious hot breakfast. very nice people.

the wifi coverage wasn't good. the shower was hard to regulate.

you know this isn t your usual hotel with restaurant etc although you can order food from the kitchen all day

breakfast is great too

also the laundry service form says if you deliver your clothes before 9am you get them the same day and that

in a safety place and close to shipping center , supermarket, laundry , restaurants och diversion

laundry service was unusually expensive and never finished on time

re: laundry, they do not have laundry in hotel - they send it out, and it is a-la-carte, like dry

restaurants, bars, laundry etc

breakfast was pretty good and the location very well located.

helpful staff, good value for money, good breakfast, good shower, good wifi, in a good location.

location, friendly staff, delicious breakfast, great television channels

the decor is beautiful and the breakfast was very nice

great breakfast and friendly, helpful staff

the staff's attention, the quality of the breakfast, and the location were all great

-nice included breakfast including eggs to order

found a manager calling out one of the members of the staff because of parking, we weren t able to park because

the breakfast was very good too

friendly staff great room service very clean close to many restaurants

also dissapointing was that the hotel did not offer laundry service, even though they brought me a laundry bag

the bar shuts at 19.00

a lounge chair in the room. room service upgrade

breakfast was great and very good. a lot of options. restaurant staff was wonderful and friendly

great breakfast, excellent location, excellent service

wifi didn t work which led me to look for another place to be able to work since i was on working

pool was nice too

limited breakfast options included

however the buffet breakfast is average and not upto the mark with very few options

bar and ac didn t work

location on quiet area, no traffic noise. good breakfast. friendly staff.

we used the gym, restaurant, bar, and laundry services, and everything worked perfectly

very delicious breakfast

gym a little bit hidden and dark.

mini bar prices like water very expensive

lobby bar not being attended with a bartender. maybe more machines in the gym

i had problems with my laundry and needed to push an event because i had no clothes ready

i loved the property everything was great including the same day service laundry!

no pool. the bar on the top floor was closed.

the parking

there was no amenities, no gym, no continental breakfast.

a lady entered my room without permission, asking if i needed laundry services

lack of clear communication on laundry delivery (late), reception & bellhop approach to complaint was deflection

parking

modern huge room and bathroom and very nice breakfast

a great gym on the roof with new equipment

warm service - perfect location, close to multiple restaurants - great breakfast - good laundry service - price

the apartment i got has no kitchen

excellent location and nice breakfast

variety, besides the breakfast that is amazing, the only thing you can eat is pizza

i said im sensitive to noise, however i was placed on the second floor in front of the parking where you could

issues with the initial room, very noisy, the did my laundry and lost item

breakfast not as good as previous stays

ordered spaghetti from room service, received beef tenderloin with fries

i liked that the property had its own kitchen and room service, which was reasonable and we enjoyed

room service menu had a pretty good selection too

service is excellent, in the reception, restaurant, the cleaning service, and parking

poor gym

breakfast is delicious ,good attention

the staff does not speak english and the gym room was very small with not many options

wifi connection is very poor. i couldn t work

that we had stuff missing from our room (a brush and some makeup) and one day a guy from the laundry service

it was close to new years, i couldn t avail the room service, laundry and other amenities that makes these

breakfasts - they serve from 6am for next at least 5 hours very speedy laundry service reception desk always

one thing that really attracts my attention is how the laundry was done very neatly and perfectly

the breakfast was perfect, the bar of the hotel is really good

very clean. good breakfast. great location.

safe, clean and the kids love it there!

safe, clean and the kids love it there!

the facilities aren t excelent. for example, the gym is really small.

cleaning torn and old towels no room service no ice container, cups or coffee in the room whole night gutter

they offer laundry service which was super useful for me

experience overall was nice, i needed to use the kitchen and i had everything i needed to cook, the place was

the wifi was less good on the higher floor.

sockets, loose threads on the bedding, water drip lines on the walls, no fire alarm in the room, wifi is not

it's really modern, the room was nice, with a terrace and kitchen

the breakfast was delicious and plenty variation.

room service menu was very limited

with wifi, after an afternoon troubleshooting they finally changed me to another room

breakfast selection could have been a bit better

excellent location. friendly staff! very good breakfast!!!

wall is translucent, but she chose not to leave and instead waited till i got to ask me if i need laundry service

i dropped off laundry in the morning and hotel staff didn t bring it up, i had to go looking for it at 11

my room phone would ring 3x a day (at least) starting early asking about laundry or if i wanted my room cleaned

we phoned to get laundry collected and we re told we must bring it to reception ourselves

laundry was not always returned to our room

bit difficult communicating with the front desk about our laundry (really, our fault for not speaking spanish

they provide filtered water, will set up a taxi, laundry service

laundry service is through the roof expensive

i gave clothes to laundry and it's came back small unfortunately ud83dude1e

everything works well (wifi, breakfast, heater if necessary)

there were not very many vegetarian options for breakfast and the wifi was a bit unreliable.

loved the place, staff, room and breakfast

wifi no working

the restaurant is nice , and it is good to have a good coffee machine to enjoy the breakfast and afternoon

have a mini bar ready for me

laundry service was overpriced, and no price list was presented

laundry service is available which was helpful

laundry service could have been a little cheaper

only is not having a gym...at least a small one

bed were comfortable, the breakfast was really good

the laundry service is amazing <3, oxxo is close and the staff is great

attention, late comming to pick up room service

gym needs to be upgrade and cleaner also towell and water needed

menu for room service could be larger , and is too pricey

the down side is that if you want food late at night there is no room service and you have to order from a food

daily calls about massages and laundry

friendly staff. good location. good wifi. really good breakfast. good food (room service).

unfortunately some offered spa services were not available

a lot of kids in the pool, it was not a comfortable experience on the top floor.

the breakfast was superb and the terrace and pool were lovely

laundry prices were very expensive

there were parking avail at no cost

parking lot is in very bad condition and there is no way you can see the exit to the

wifi in lobby was fast

i guess the only thing is the parking spaces are too small and it was too tight

poor breakfast

excellent service by all staff, perfect house keeping and wonderful breakfast

facilities are good, breakfast must be improved

great service and excellent breakfast

the breakfast and location were very good.

hotel doesn t return laundry on time - reception quoted a wrong amount for airport pick up, we had to pay a

we sent laundry and it came back wet and they did not redo and they tried to overcharge us by 100,000 pesos

staff, and cleanliness of the room and common areas, great breakfast.

we were happy to leave our kids having dinner alone at the next door burger restaurant while we went out with

gym is too small

i have to be extremely picky, the gym is a bit too little for a five stars hotel, but it s not a big problem

room service for food or drinks till late night was also a plus

the bar within had plenty of good wines and scotch collection which i loved

the room service is available 24 hours a day, same as the gym

was great, not everything is working (like room service) because of covid

bar/cafe was closed which was not mentioned

improve gym

- great location - spacious rooms - friendly staff - very clean - nice gym

spa was not available

wifi is very good and the beds were great for rest

laundry service

at 8 in the morning we were woken up by staff asking if we wanted laundry service

minor complaint-would really prefer bar soap, however small, instead of one liquid bodywash vial that has to

checkin and out was very lengthy very short staffed, restaurant and bar service not good

no tea/coffee in the rooms, room service only up to 10:00 pm

for laundry service and wound up paying a huge and ridiculous amount

great location, breakfast in am and the staff was very professional and informative

gym facilities.

the staff,breakfast and the gym was small but we were only lifting weights

wifi was too slow 0.1mbps

variety of food selection, no air conditioner in room, slow room service and laundry

only reason i am not giving a 10: there was supposed to be a cheap laundry room in the basement and optional

should not have to pay extra for using the laundry that is already in the apartment esp since detergent is not

wifi was a bit weak in the bedroom, seemed to be working better in the livingroom.

at the same time, there is 24 hrs reception, there is a nice breakfast, there is room service and everything

good laundry service and airport shuttle service

room service, laundry service show in response and i would think not worth value

room service, laundry service show in response and i would think not worth value

rooms are spacious, super clean, there is spa and a small gym and a terrace at the top to enjoy a nice view

everything: customer service, ffod, beds, rooms, extra facilities (gym, bar, terrace)

the breakfast was great and the place had a lovely warm

enjoyable breakfast

breakfast was amazing, the staff is so helpful and friendly

staff, big comfortable rooms, nice breakfast, good location

breakfast was lovely and staff were so helpful

also no ironing board so either use their laundry service or wear wrinkled clothes

don t forget the head to the roof top, which is not just there for the gym but for a nice view of bogota

room service could be improved

they had no gym or sauna, which is also usual in nh collection)

wifi does not working at the room. the is facing a wall.

had allergic reaction to bedding (laundry soap)

and to go to the main bus station (terminal norte) to continue our trip in the country / the laundry (same day

laundry services may not have been explained to our understanding, most

clothes hangers and plastic bag for laundry also supplied

small gym, not the most convenient location

i loved everything i can t wait to go back! they should have in-house laundry i will say

gym and breakfast selections

wifi in the hotel is a bit spotty, works well in lobby but not so well in the restaurant and some

the breakfast is incredible - never seen so many delicious fruits before

breakfast, very comfortable room, great spa and gym as well as swimming pool

good wifi

el wifi no funcionaba en las habitaciones y no habia enchufes cerca de las camas.

i didn't sleep well because of all the noise, and the wifi didn't work at all the whole week

very spacious bedroom with two queen size beds, plenty of space. wifi worked very well!

- last but not least the wifi is very slow

), reception staff, laundry service were all outstanding

laundry fees were a bit overpriced

bad service, long check in long check out, awful room service. really bad experience

breakfast staff gossips about the guests right in front, thinking we don t speak spanish.

the hotel has a very good location and in a very good area to be walking even alone at night , breakfast was

best hotel laundry service i have had for a long time

room was cold and no ventilation in kitchen which makes fumes come up to in all corridors

the solution was that they would boil it in the kitchen and bring it up wrapped in foil

our bellboy luis was an amazing pal, breakfast is good, the rooms are clean, well equipped, the fireplace in

the room: the sink in the kitchen was very dirty

staff is mostly rude, laundry service is a theft, really poor breakfast options.

we also liked the quick turnaround of the laundry service

with many hotels the laundry costs were expensive as they charge per item

can get some time to get started in the morning, laundry service is out of the hotel, so takes a while

i was able to get early check in and late check out

sent laundry through the hotel and the clothes came back with holes, they didn't help me get

random knocking on the door at 9am on a saturday to offer laundry service

wifi is extremely slow in the rooms and sometimes the connection is interrupted, works better in

breakfast was great

the breakfast was excellent and the staff was super attentive everywhere

the gym was also small but useful

restaurant food absolutely delicious. location perfect for what we need. parking!

room service staff very friendly and polite

the wifi is not the fastest and the breakfast it is very limited (specially for the cost of the

location, staff, cleaning service and had a gym.

was warm and great for kids, with view from pool, jacuzzi and gym overlooking bogota

the gym is a bit old, it should be renewed

pool,hottub, gym,sauna

spa should be available to sell the swimming cap also the pool should be heated and finally and

the breakfast awesome the all workers excellent service if i will come back to bogota

that don't work, shabby furnishings), housekeeping is only available in the morning, same day laundry was not

i didn t have wifi reception. it was under repair.

breakfast was nice, service was fast

only improvement would be the breakfast

and the wifi works in the rooms equally as well as in the lobby (not always the case in colombia)

we arrived, the room was very perfumed, and the comforter was still wet from the laundry

to fill it (even though i didn t use it), then another one would come and check if you have laundry and another

laundry cost more than i was expecting it to, because the price was quoted without tax

rooms clean. breakfast good. staff friendly. good area

the free breakfast was delicious

amount of plastic in the room is unacceptable: communication pamphlets, cup covers, amenities, laundry bag and

they have a laundry/washing service, but i had to pick up the laundry myself at the front desk and pay

we used the laundry service although we found this to be quite expensive compared to others we used while in

room service is very basic, with too little choices, and not being able top order from the japanese

breakfast could have more variety!

people whose names i did not get that also deserve acknowledgement, from the breakfast staff, to laundry service

laundry service and carpets in rooms.

guy knocking at my door saturday morning asking if i have dirty laundry?!?!

breakfast is extremely complete, the bar is nice and convivial, homey

friendly staff big size pool perfect spa facilities great breakfast good room

pool and spa area was under construction

no restaurant and the bar close earlier

perfect safe hotel. great staff. very nice breakfast.

staff very professional breakfast good. room amazing and gym on rooftop

said in other reviews, the fridge in the kitchenette is very loud and makes lots of noise at night

assortment of breads and fruits at the breakfast

the equipment in the gym was out of order

the breakfast was varied and delicious and the pool area was nice with sauna and steam room too

the breakfast was varied and delicious and the pool area was nice with sauna and steam room too

excellent breakfast and staff

carlos (front desk), andres (restaurant- room service) and mayra (housekeeping) many thanks for everything you

this hotel is great with a great bar and lots of good policies to ensure you feel safe

in this app the spa is not include doesn t have a pool

wonderful location, bar and staff. been here multiple times, since 2010.

charge you for the food they leave in the bar inside the room

the ladies working breakfast were great and the cleaning staff that did my laundry

the cleaning service is as well really nice and the laundry service is fast and inexpensive

every day from 6pm the unpleasant smell coming from the kitchen/restaurant where breakfast is prepared enters

very nice place clean and the breakfast ud83cudf73 very good ud83dude0c

kitchen cabinets don t stay open when using appliances inside them

decent wifi