wifi could be stronger.

there is no parking space for more than one car, and until after 9 pm

staff very friendly and helpful (called me taxis) (but no english), excellent wifi (i was able to stream movies

morning breakfast is good and generous great staff , plus free secure parking

wifi-spotty, kept cutting in and out for extended periods throughout our stay

we loved the lap pool for exercise

the pool was dirty, there were spiders in the room, room furniture is very cheap, the property if far

was the most comfy we ve had in mexico, the breakfast was fabulous, the service was top notch, wifi was okay

building - decor beautiful, safe parking, greta courtyard space, lovely furniture in rooms

location was right in the centre. free parking was inside so secure.

easy to access parking

free, secure parking

the pool was amazing.

they have a very pool if you want to chill

they had their restaurant open, pool open, covid policies in place and implemented correctly

the pool was well maintained although it is not heated

close to airport, very comfortable room and bed and nice pool.

room on the first floor on the opposite side of the hotel walls are very thin, woke up at 7 am to kids jumping

quiet, great wifi, great ac, friendly staff

room service system was not explained on arrival so i did not get my room cleaned for 3 days and

the hotel did not have self laundry in the facility- that s it

had everything needed from lots of water (and not plastic bottles, thank you) to transportation, laundry and

helped us book taxis, got our laundry sorted, gave us recommendations for local shopping

would have preferred if the restaurant was open and there is room service.

we also did not like that our wifi access was cut off on the 3rd day of our stay, supposedly due to our having

it s pretty clean and everything was fine. the breakfast was okay. good laundry facilities.

was great to have complimentary drinks and breakfast, and also handy to have laundry on site

good location, very nice facilities, laundry on site and free, very good staff

friendly, welcoming staff. breakfast, wifi, on-site laundry room.

the laundry was a good thing for me

i would have liked breakfast to be included for that price.it wasn't cheap.

very comfortable room, good breakfast, well located and friendly staff.

really nice, peaceful courtyard & common areas, loved the continental breakfast & rooftop

and a basic breakfast for free

one day a year they have a clean-out of the kitchen, so no access to their restaurant for breakfast that day

the wifi worked well, and the room amenities were good

wifi, hair in bathroom, bad water pressure (maybe due to oaxaca water shortage), there is a window

the wifi was really slow but we were there for vacation and not really to work so it wasn't a big

very helpful staff. convenient location. safe. good wifi and good air conditioning.

wifi was good enough for streaming etc

location and laundry facilities were awesome

the breakfast was great

bad wifi

the hotel has a small courtyard where you can enjoy a very good breakfast or just relax

if you want anything from the bar i think it would be great to ask questions to make sure you are getting what

it had parking but it was paid public parking, also said it had breakfast we left early so we didn't check it

perfect would be to have a self-serve coffee station available to guests that are up earlier than breakfast time

no breakfast offered

they offer a light continential breakfast (mainly fresh fruit, yogurt, muesli and coffee)

breakfast was basic, it would be good to have an option of different hot drinks and the toast was

laundry is incredibly cheap and efficient

and the breakfast super

staff is wonderful and there was a solid flavorful breakfast

breakfast was great and changed every morning

friendly staff, excellent variety of delicious breakfasts

they send their laundry out to be cleaned and with the current climate crisis, they could be more conscious

the parking is secure but a bit further away

the parking of the car

parking is a bit tricky, especially when arriving at rush hour.

the parking included is not large enough to fit a van.

the breakfast is served from 7-11 on the outside terrace which was lovely

amazing welcome, super helpful staff, fab rooftop bar and great setting for breakfast which was lovely

the beds were very comfortable, great showers, sweet turn down with sweets, yummy breakfast as well

charming staff, great location and very comfortable. the rooftop breakfast was excellent

breakfast, best staff, great location

excellent location and the staff were very helpful and friendly and arranged taxi and laundry for us on request

water pressure, a fan in the bathroom (first i ve seen in mexico), comfortable bed, on-site laundry (paid),

stylish, modern, clean, the beds are very comfortable, they offered an affordable and quick laundry service,

roof top is nice, but bar wasn t used

wifi was very weak in the room, only worked when we stood right next to the door.

helped us with laundry (definitely get it done here, the price is so reasonable compared to big hotels),

breakfast was amazing - mole tamales, chilaquiles and fresh squeezed orange juice

parking place is very limited in space

to get to the villa when we had already arrived at rhe hotel and the confusion on getting the breakfast we has

the staff was very friendly and the breakfast was made to order and delicious

the reception helped us make tour and taxi arrangements as well as get laundry done

they do laundry really reasonably- within 24 hours

breakfast area and food was nice, the staff was extra helpful in arranging taxis and sending laundry out to be

hotel does not provide laundry service, which we needed

there are a number of wifi networks available there and if the one indicated in your room does not work well,

unreliable wifi

i had my laundry done at the hotel and it was twice what i ve usually paid in mexico, but perhaps i was

we also used the laundry service which was cheap and efficient

desk workers were all very helpful with any questions we had and even coordinated with a local laundry service

the front desk staff helped me in organizing both my laundry service and a taxi to a nearby village

awesome breakfast, great service.

we placed laundry in the laundry bag without filling out the information and they assumed we wanted laundry

breakfast was great

the pool, the gym, the club, the restaurant and room service were all top notch

beautiful facilities, wonderful pool and super comfortable room!

the facility has a luxury spa and gym, as well

on top of everything they did not offer basic services such as frigo bar or laundry

the whole property was really lovely, with a beautiful rooftop terrace and delicious meals for breakfast each

breakfast was excellent with jorge taking great care of us

included breakfast was delicious and easy

the breakfast is super delicious & staff is very helpful & flexible

the wifi was very patchy and the hall is very loud.

wifi kept cutting out and reconnecting

wifi often cut...

so convenient for location, room was great, shower was great, wifi was strong in room

but the real issue was the wifi, there was none in the room and we had to go to the lobby to have wifi signal

laundry in front of the hotel

no laundry facilities on site but a very efficient and good value local laundry just across the road

thanks to the wonderful staff who helped with our travel arrangements and took care of the laundry which we

the laundry was facing the hotel so we dropped the laundry to them and they brought it back for us

are the staff perhaps the most helpful, friendly and responsive group i have ever met there is a laundry across

laundry service: same day service promised by 5 pm, didn't arrive until 5 pm the next day

wifi is poor, we were in room 15 and we couldn t get good signal

we got vouchers for a mezcal tasting at the hotel bar at check-in, complimentary, which was well thought of

roof bar and bar staff were incredible

the roof bar had an excellent view and atmosphere, as did the breakfast room and courtyard

features and amenities cited on webpage not accurate - no restaurant or laundry on-site

were very helpful (laundry, more towels, ordering a taxi for us)

24/7, room with window, good hot water, comfy bed and warm linens, quiet minisplit ac, excellent wifi, very

wifi was ok

wifi wasn't very good

the wifi was good

i appreciated the fact that they were able to send out my laundry and have it back the same evening

the courtyard is very nice, laundry services are cheap, and the staff was very pleasant

the wifi was really slow and unstable.

wifi was on and off in my room

location, friendly staff, parking!

there is also a lovely terrace for breakfast, events, or relaxing

she attended to all of our needs, even ensuring that i had lactose-free milk for breakfast every day

breakfast!

one of the staff members wasn t very helpful, my friend asked for laundry service and they dropped the ball

also did a laundry service for extra charge

no card payment accepted. bad communication regarding laundry service

and the laundry service was super quick

travelled as a family (2 adults and 3 kids 12, 10 and 8) and stayed at the hotel maela for 5 nights in february

it s pet friendly with a $400 charge for our dog

the food was good, the bar was great, and everything was very chill

the parking lot doesn t work on sunday sonia difficult to find a safe place to park this day.

spotty wifi and no hot water in our bathroom. we also had problems with our room key.

beds were a little short and wifi coverage in the room was poor.

breakfast was delicious and simple beans and eggs with toast and jam and choice of tea or coffee

the breakfast could be better.

exploring the inner courtyard in the morning and conversing over the large table at breakfast with guests from

wifi went out the 2nd day of our stay and never came back on.

the only (small) issue was the wifi went out the 2nd day of our stay, and never came back on

very good to have grab bar in shower

extremely friendly and helpful, the bed very comfortable, the hotel was very clean, and the free wifi worked

parking, quiet, roomy room., very nice staff.

parking area is very small. the street with a rather extensive trafic is near the hotel.

the food and drinks at the hotel bar and restaurant were excellent

most of the hotels stay at do not provide for the kids, and you have to call and ask them to provide

wifi could be stronger.

most of the hotels stay at do not provide for the kids, and you have to call and ask them to provide

wifi was very good

wifi to slow,

for a cab they tried to make money on us and they didn t listen when we asked to have the laundry done separately

all our laundry done for us$5

laundry service - excellent time and

also has a great pool

didn't like the hard bed or their room service

he sorted our laundry and was always on hand to answer questions

we used their laundry service which came back perfectly and quickly though of course was more expensive than

breakfast was outstanding, and the treats offered throughout the day were such a delightful touch

breakfast is really good

roof-top bar with tapas was an added bonus to the on-site coffee house/ restaurant

the lady at the front desk was very helpful and helped us get laundry done - all the staff were very kind

wifi was a bit sketchy but it was a holiday weekend and it could've been that too many people were

terrace bar wasn't open :(

wifi was good for working/checking emails

the roof top bar was very nice ( but without great views )

laundry service available, dropped off 5kg and returned cleaned and folded the following day

wifi can be weak in the rooms

good centralized location and friendly staff. the breakfast included was very good.

the first evening and without issues we were relocated to another room) - nice rooftop to have breakfast in the

nearby everything, breakfast was good, people super friendly and very clean.

good breakfast too

was perfection; from the stylish mexican aesthetic, to the excellent service, to the delicious breakfast

wifi could have been a bit better but we weren t working from there so it wasn t an issue

we were on the ground floor near the kitchen / main door so was noisy as well at night

breakfast was served in our room with an exceptional and diverse number of menu options

the wifi signal was poor in the room

our kids loved the hot cakes (american style pancakes)

wifi was great, i was able to get some work done there

available parking spaces near the entrance are few but they have a reserved space directly in front of the

also that they don't have valet or parking service

kitchen staff needs a better training on how to interact with foreigners.

noise from the bar in front makes terrible noise very late night

better wifi

historic property in a great location, with spacious and very clean rooms, a delicious breakfast served until

also the breakfast is very generous and delicious

heated pool was a great bonus

night there kids in pool very noisy past 10, woman at desk very reluctant to ask for quiet- we asked 3 times

the pool area is comfortable and enjoyable but the bar could be better stocked

although small, the hotel has everything you need: restaurant, bar, pool, attentive staff and location

the pool area is lovely and has good protection from the rain

probably the best hotel laundry service i ve ever had

dining/entertainment or pool, we thoroughly enjoyed our comfortable rooms, room service, and breakfast

the gym was bigger than most

pool is so convenient, especially when kids

too much kids in the adult pool…too loud

only one: wifi only in the patio and there is a problem with connection sometimes

wifi was a bit slow

laundry service damaged some of the more delicate items

converted with a light touch, the kitchen/dining room is worthy of an interiors magazine, plenty of style

wifi wasn't great. rooms didn't have a lot of natural light.

the breakfast is amazing - fresh fruit, juices, coffee, cooked items that change daily, this was one of

breakfast in the hotel's peaceful courtyard each morning was amazing (delicious egg dishes,

we ordered laundry service but it wasn t done by the next day as they had promised

quiet room, nicely furnished, good wifi connection, good breakfast, excellent location, nice

wifi was excellent

they don t have room service

should have had the breakfast buffet as suggested by the staff because the restaurant was extremely slow and

the wifi barely works in the room. it was out more than it was on.

mold was growing in the bathroom ceiling, mattress was absolutely cheap and horrible, no support, wifi was slow

no pool. and no parking till after 8am.

is not parking at the hotel, nor the hotel have an agreements with any of the public parking around

wifi, ac, beds, hot water