some of the bedrooms were noisy due to be located over kitchen, laundry etc.,

wifi is really odd no vpn can t use certain apps but works well for browsing

maybe a better selection of bar snacks.

very comfortable bed, nice shower, great breakfast and great bar, easy parking

lovely hotel in ideal position in the town. great parking and good atmosphere

the delicious breakfast

everything from the big fluffy towels to the fabulous breakfast was superb

breakfast which was included in the price was a real treat which fuelled us for the day

excellent dinner and breakfast, using many locally sourced quality ingredients

feel, beautiful location and amazing breakfast

on sunday morning at 7am was when the laundry wagon arrived below our window and many noisy crates were pushed

gave us a room right next to laundry so you could hear machines

no room service and couldnt get into room with the key 4 times

breakfast was lovely too

excellent breakfasts & evening meals, bar open too

room and breakfast

breakfast plentiful but need to up the english breakfast a notch,

room service is almost non existent if you want a snack

dinner and breakfast were both delicious and the staff was incredible

oh and breakfast was divine and the staff were extremely helpful and friendly

there are few important facilities nearby such as public laundry, restaurants, etc

swimming pool lovely entertainment good ample parking

not enough seating in bar. would of been nice to have a coffee bar /snack barr

the lighting in the bedroom and the comfy beds :-) the free use of the pool and the friendly receptionist

liked how friendly the hotel was, and the staff, the pool and spa tub was nice touch

with a makeover , shower drainage a little poor and room too hot , prssumlbley with being next to laundry room

great value for money. room adequate although overlooking the laundry. breakfast lovely.

room moved to not clean and looked out over heating vents and laundry bins

was not a help yourself breakfast the young lady had to keep going in kitchen to get your food.i

the pool was very nice, the kids love this hotel!

no bar or dining area as shown in pictures, dining room full of hotel laundry and locked

advertised with free wifi but in room 214 it was pretty much unusable. decor a little tired.

the bar area wasn't open

free wifi not of good strength.

fire escape door wedged open all night and led straight on to car park and a load of kids come in the middle

2nd room was really poor quality, round the back by the laundry smelt bad poor quality wholes in doors paint

what we got was a lodge outside the hotel right next to the laundry room, we had to pass cages of dirty linen

i was very impressed with the kitchen, normally i don t like using shared plates etc but here everything

the hotel has an informal bar area and a more formal restaurant,a small swimming pool and gym a great addition

and there were loads of extra things provided for kids: a colouring station, a scavenger hunt, etc

they should have a word with the laundry service who do the towels

i had to go again to the reception to ask about the wifi code - she didn't say it was on the receipt, then

lovely old fashioned interior, relaxing spa area, in heart of bournemouth

no room service

t get any hot water from shower free wifi would be better if allowed live streaming such as sky go football

next to laundry cupboards staff very noisiy in mornings even with do not disturb sign on door as we were

messy - hallways to the room always cluttered with dirty laundry, open doors to store rooms where you could

kids really enjoyed their

the kids and i had a good experience

the room was lovely, room service was prompt and the price was fantastic.

chinine, the owner, is charm personified and even does your laundry for a very low price, the kitchen is very

communal kitchen has a fridge/freezer

fully equipped for us as a family of 5 and so many nice touches like buckets and spades for the kids to use at

great location. great host and very clean and comfortable with a fabulous kitchen also

shared kitchen was a bonus

hill, difficult with a double buggy walking anywhere hard to unload luggage outside hotel with kids when

not having in house restaurant and room service

2nd stay and excellent facilities , food and gym and location

breakfast felt a bit guilty that it was a date night as my kids would have loved the waffle machine

bed so comfy, lovely breakfast choices, gym

the bar menu for lunch was nice

spa and swimming pool

the facilities especially the bar area and the dining room

we stayed in was very nice ,good size and good facilities including a fridge ,the reception and bar we're also

bar does not serve coffee after 10

bags of laundry outside our room from 2-30, when we got there until the next day

getting dated and needs to be be updated the breakfast was poor room service did not clean our room so not check

available, 12 parking spaces for 50 rooms is not acceptable, especially when traveling with kids

the signal of wifi was very poor in my room on 3th floor.

wifi worked really well

g room service very quick even if not planned

asked for room service on our second day, but nobody came to change the towels and empty the bin

wonderful spa facilities i enjoyed the swimming pool,steam room,sauna i will definitely stay again hopefully

to be informed that there was a wedding on the friday/saturday nights, so not able to eat in the bar resturants

spacious rooms and a great swimming pool along with saunas and jacuzzi

bed and decorating and spa facilities and the gym

room service breakfast in the bedroom and was given a generous amount in all we asked

would have liked longer swimming times for kids

you only get wifi for 24 hours.

champagne glasses, not enough sugar, dirty carpet, found rubbish under the bed, no shampoo, plastic rose petals

we used the car park and were unfortunately blocked in by a laundry lorry when it was time for us to leave,

the spa and gym and it was just a beautiful hotel. loved the cocktails in the room.

made going from the pool-beach-pool a bit of a longer walk than needed and slightly

the facilities on offer were excellent with a cinema room and a newly renovated gym

kayaks, paddle boards and bikes all available to use along with a lovely heated pool , cinema and gym

room size, location, kitchenette, helpful and friendly staff, flexibility, pet friendly.

the single bed wasn't suitable for a pet to sleep on, very uncomfortable

the hotel as it was close to the harbour and we had a ferry to catch in the morning and it was pet friendly for

pallets of laundry being dragged under my window at 7am on a saturday

laundry van also loading/unloaded directly outside our room at 7am - no attempt to be quiet or

everyday there was something blocking our way to the lift, bin bags with laundry in the lift and corridor and

noise outside my room from the laundry collection twice a day

the bar was nice, food was amazing, breakfast was too, receptionist was friendly and always smiling,

both me and partner were very itchy in bed, i couldn t see any bugs so possibly the laundry detergent

staff very friendly good bar service lovely and clean

lots of parking

i travel with my dog i missed being allowe in the bar area and public spaces , it was ok to eat on my room with

the spa is excellent and very well run with professional staff. peaceful location.

needs a deep clean as smelt like dirty laundry

wasn't clean and our view looked onto cages of dirty laundry and a dirty mattress

were in room 198 omg laundry deliveries etc next to out window early morning and late at night hotel needs update

room just by internal and external hotel laundry storage with trolleys drugged down up and down not allowing

had the view of laundry cleaners, fan was broken and super loud all night, despite the fan being on i could

the staff were very unhelpful and forgot to send our laundry twice

bed bedding smell of laundry detergent, king size bed not align properly, gap between two beds together

outdoor pool for kids was great, total holiday vibes

great views from the bar and

of all the staff from reception to the restaurant and room service are perfect