on sunday morning at 7am was when the laundry wagon arrived below our window and many noisy crates were pushed

gave us a room right next to laundry so you could hear machines

no wifi in our room 110

room service was also great, but all the condiments were on ration

breakfast was very good.the staff were very helpful and polite.

there are few important facilities nearby such as public laundry, restaurants, etc

very good breakfast clean hotel ample parking welcoming staff

swimming pool warm & not busy

wifi was not very good

staff very helpful good parking nice and warm easy access to town and sea front very good

room moved to not clean and looked out over heating vents and laundry bins

great value for money. room adequate although overlooking the laundry. breakfast lovely.

with a makeover , shower drainage a little poor and room too hot , prssumlbley with being next to laundry room

access to the gym and pool

very nice pool, friendly and attentive staff, excellent bar and restaurant and pleasant gardens

no bar or dining area as shown in pictures, dining room full of hotel laundry and locked

the bed was comfortable and the had a garden where the kids could play.

not working properly shower door didn t close wires hanging from the tv & hairdryer on to kids bed very

at the reception was very nice , friendly he give us some information what we should visit with kids

wifi fine

they should have a word with the laundry service who do the towels

the swimming pool is amazing and really warm

excellent location, clean, friendly staff & amazing pool

room service would be ideal in these kinds of situation but unfortunately it isn t offered

lovely old fashioned interior, relaxing spa area, in heart of bournemouth

no room service- no complementary water in the room

the hotel doesn't have great ambience; but it is reliable, clean, helpful staff, the wifi works, i feel safe,

i would have liked to have some room service options

the breakfast was so delicious and we really enjoyed the gym

also having a waffle maker is great for the kids

chinine, the owner, is charm personified and even does your laundry for a very low price, the kitchen is very

the bunk beds were great for the kids

), the shower didn’t work as it should, water was too hot and i had to rinse my kids and myself using a

nice kitchen available to use. really nice decoration throughout

fully equipped for us as a family of 5 and so many nice touches like buckets and spades for the kids to use at

lovely pool (if a little noisy during kids time) my wife had a lovely massage too

although the hotel was pet friendly, we had to pay an extra 25 charge to have our kitten with this

the pool was freezing and 6 kids were shouting none stop

staff on reception, breakfast and cocktail bar couldn t fault

with free wifi (no timeout) floor 6th has a great view

messy - hallways to the room always cluttered with dirty laundry, open doors to store rooms where you could

next to laundry cupboards staff very noisiy in mornings even with do not disturb sign on door as we were

as it looks in the picture the fact there wasn t many using it did make it adequately and the kids enjoyed it

so we could bring our small dog and was told there was a lounge where you could sit with your pet

do with better access to the swimming pool, gym and spa for those who find stairs difficult

was so comfy, so much choice at breakfast, excellent food purchased in the dining room and lounge bar for evening

particularly liked the front entrance, bar and lounge one side and another lounge area on the other

spa and the pool the location

did not take cards in the bar after midnight - only cash

food, spa facilities, location

2nd room was really poor quality, round the back by the laundry smelt bad poor quality wholes in doors paint

what we got was a lodge outside the hotel right next to the laundry room, we had to pass cages of dirty linen

great location lovely staff comfy room and bed good choice of breakfast free parking and wifi

the wifi was good, the bed was comfortable and the kitchen was well equipped

the kitchen in the apartment had everything youd need

bit noisy in bar as conference

wonderful spa facilities i enjoyed the swimming pool,steam room,sauna i will definitely stay again hopefully

was amazing breakfast lovely loads of choice spa very good but a little tired room nice and quiet and big staff

liked the area and location near a bus stop and a path leading to the beach, the daily room service, the friendly

wifi wasn t working well. very few tv channels to watch

bags of laundry outside our room from 2-30, when we got there until the next day

the wifi was a disaster, hardly had the signal, no access to the internet

free wi-fi and easy parking and of cause the great breakfast to start the day

cheap, with early check in.

no wifi on third floor

we used the car park and were unfortunately blocked in by a laundry lorry when it was time for us to leave,

is expensive and i feel that 300+ per room per night is not good value for money when you have kids running

4th floor no lift no wifi in the small attic room food was ok. service was slow or not at all.

we used outdoor pool/spa/ indoor pool/ room service/ restaurant and gym

fact it s a not adults only went out of school holidays and mid week to miss the kids and there were still

everyday there was something blocking our way to the lift, bin bags with laundry in the lift and corridor and

laundry van also loading/unloaded directly outside our room at 7am - no attempt to be quiet or

pallets of laundry being dragged under my window at 7am on a saturday

noise outside my room from the laundry collection twice a day

excellent, friendly bar staff

room size, location, kitchenette, helpful and friendly staff, flexibility, pet friendly.

the single bed wasn't suitable for a pet to sleep on, very uncomfortable

the hotel as it was close to the harbour and we had a ferry to catch in the morning and it was pet friendly for

were in room 198 omg laundry deliveries etc next to out window early morning and late at night hotel needs update

needs a deep clean as smelt like dirty laundry

wasn't clean and our view looked onto cages of dirty laundry and a dirty mattress

had the view of laundry cleaners, fan was broken and super loud all night, despite the fan being on i could

room just by internal and external hotel laundry storage with trolleys drugged down up and down not allowing

sometimes hotel laundry can smell a little musky

laundry trolleys we re trundled past our ground floor bedroom window at 4.28 in the morning.

i sent some stuff for laundry but it wasn t washed.

was good very quiet at night staff never bothered you very clean and laundry changed regular

no fruits or vegetables, no plain boiled eggs, and not even the infamous pasta (which most kids prefer)

bed bedding smell of laundry detergent, king size bed not align properly, gap between two beds together

the staff were very unhelpful and forgot to send our laundry twice

although the outdoor pool was fantastic it was too warm and felt more like a hot tub - kids loved it but for

wifi was very unstable and had a habit if disconnecting after only a few minutes, meaning had to

spa quite noisy and not that relaxing due to lots of kids playing in pool

i asked for them, only to be brought dirty laundry

no dedicated service lift for the laundry/cleaning staff

my 3 yrs boy kept waking up as side door neighbours were banging doors and talking loudly,kids were running

phone did not work in room, was not told this on checking in had to use mobile for room service and still

kids loved the walk in shower

right on the sea front my room had all you needed tv wifi iron etc i had dinner in the bar tasty and good value

the beds were very comfortable, including the kids' bed

no outdoor/indoor space for kids to play.

unable to connect to wifi

the beds were very comfortable, including the kids' bed

rubbish and dirty laundry outside the front of hotel without any fencing or hoarding/ coverage for this

open and rotten, mould in shower in hallway on way up to look at room met with 10 big bags of laundry not very

the only thing i disliked was the price of the wifi

the bed was nice the room service was good when asked for

the tv is also good so if you have children it is definitely suitable to stay there and the wifi is also very

feel, beautiful location and amazing breakfast

breakfast which was included in the price was a real treat which fuelled us for the day

everything from the big fluffy towels to the fabulous breakfast was superb

the heated bathroom floor - lovely, oh and the delicious breakfast!

breakfast was nice also

for the 3 nights lift broken swimming pool out of order incompetent lobby staff rubbish and dirty laundry left

15 per day to park opposite (which will now be 20 in april) and had a tiny room next to the laundry without

nice warm pool and jacuzzi, steam room and sauna all worked well

we decided to eat off the bar menu and again the food was reasonably priced and tasty

note there is no room service & no wifi in the rooms, you have to ask at reception & pay extra for that, but

ev charging point was a bonus and means that you will stay top of our list

there is good parking (and ev chargers which was helpful) easy walk into town but nice and quiet away from the

we had a bar meal on one night which was good

was very small 32”,christmas dinner was not very nice, kids meals very expensive, hotel but everyone was very

com) which apparently can’t charge for full expenses and half board option does not include kids meal at dinner

everything but the kids loved the swimming pool the most.

always friendly staff room service excellent

meals had to be pre booked. room a bit cold. no room service or hotel info in the room

lovely large room kids enjoyed swimming pool staff friendly breakfast good

felt that the bar and kitchen were understaffed

laundry trolleys blocking signage for disabled parking

bedroom and a makeshift wardrobe just a rail very small room wouldn t stay again piles of dirty laundry left

i had works room which was more than enough for 2 adults with 2 kids

the toiletries were placed very high on the wall so struggled to reach them, impossible for the kids

great breakfast with hot and cold choices and not at a ridiculously expensive cost like most hotels

i would also recommend to set up the hours for families with the kids and adults only use of the spa separately

room was spacious, comfortable and we could adjust the temperature to our preference

) not exactly an environment to relax in and pool full of kids screaming and splashing - spa area should be

the food in the bar area was very good and drinks are reasonably priced and the pool was great for a swim before

few more signs in the pool area to show where the toilets, towel and gym are would be very

was given a room next to staff laundry on the first floor and they started spin drying at 7:30am

no idea if room service was an option

tad chilly in bar areas, but it was a quiet time of year so understandable given it was out of season just after

very quick room service

friendly and helpful the hotel was clean and got a warm welcome throughout my stay at miramar room service was

it was a huge room, incredibly warm (despite the age of the age of the building) and the spa bath with tv was

spa bath in room not working ..

the wifi worked well too

be aware too that there's no room service and you need to check in by 10pm and out by 10

lamps (bedside and occasional), pictures on the wall, lights in the fireplace, box of tissues

when we checked in at about 4pm there was still bundles of laundry outside bedrooms in the corridors and no

was also woken up at 06:15 one morning by a delivery (roll cages of something - laundry

it would help to have more places to hang swimming costumes, and on-site laundry

location friendly staff excellent bar food and very resonableand lovely front gardens

i stayed in the hotel for two nights the room service was very bad and the room didn t smell nice

we arrived to the previous night laundry for what seemed like all the rooms, all over the floor by the main

couldn t get any signal in my room and also when arrived there was laundry left outside my room and rubbish

had to wake up before 6 am daily due to noisy laundry collection lorry and early fire alarm set off on one

indoor pool is amazing

parking free, the food and pet s allowed