the pool, the beach and all the different trees

breakfast was excellent

willing team of staff. swimming pool well maintained and clean. food good

the pool was quite clean, even though the water was very cold

loved the pool and the amazing service i got from the staff

pool is wonderful and the space is really peaceful…just a minutes walk we from the beach and a

the swimming pool and the staff

thing we would have enjoyed more would be that the music from the speakers at the restaurant and pool could have

there is a wonderful pool behind the restaurant, outside tables and deckchairs

the whole hacienda is beautiful. the pool very relaxing and nice.

products included and the room was made up spotless clean and decorated with beautiful flower petals from the

lovely pool surrounded by palms and nature

fully equipped kitchen, there was also a private laundry room, where you could wash your clothes by hand

room (#2) was well appointed with a kitchen (and small appliances), 2 little couches, tv, bed, bathroom with

room was large,fast fast wifi

the room had a wonderful size, everything worked great in the kitchen, and the bathroom was nice

wifi in the communal areas is fine but in the room it was bad, they need to install an extra router

breakfast not offered at the hotel but there are options at walking distance

of parking on site

also, the pool and the bar were very much designed for adults

new hotel, beautiful restaurant, lovely pool deck overlooking the beach

the hotel's second floor infinity pool is a perfect placement with the sunset for a background

was close to progreso promenade, clean, comfortable, friendly staff, parking for the car

that acomodattion has its own parking lot and you could find a few restaurants near by

, staff were helpful, quiet location, staff found parking for our small car, only two spots available off street

wifi was very weak, all our streaming attempts timed out

we arrived very early and our room was ready for early check in which was great

i also appreciated the breakfast cooked every morning

superb coffee the pool was perfect

a beautiful landscaped garden with a clean swimming pool, sun loungers by the pool, tables for sitting outside

needs some maintenance in the pool(cleaning)

still around merida, great spacious and modern room, quiet for the best night sleep, home made breakfast, parking

are still under expansion construction (the spa is being expanded), and while we were there, the jackhammers

lovely swimming pool and food at swimming pool bar was great

breakfast was excellent, rooms were perfect so beautiful decor and furniture, excelente spacing for

excellent breakfast & meals

perhaps the pool could have been a little cleaner (leaves etc)

continued to fly into pool glass enclosure and die

pool, gym, shops nearby

time we visit we feel that the breakfast offered is of less quality

the rooftop pool area is nice though

gym is also very basic, just some cardio and free weights

the kitchen should be better equipped, as many basic things are still missing

i didn t take it, because nobody tell me, about the breakfast or coffee

nice sitting areas near pool

kitchen not equiped (no pan or pot)

bedroom suite with kitchenette

was clean and bed bed good what s not helping is due to covid bar only open short space of time a very limited

the staff was friendly and helpful. free parking. wifi was good.

nice staff i usually arrive after midnight and have a very good reception. good breakfast.

- somewhat boring breakfast, but for 2-3 days ok

lobby, restaurant, bar always too hot

great room. fantastic breakfast. super clean.

breakfast was ok but can be better if the food pans are refilled often for the buffet there was

exelent breakfast. spacious rooms.

shuttle to and from the airport

gym is an un-maintained piece of garbage

we loved (and used a lot) the laundry room - 50 pesos for a token which can be used for washing or drying

i made use of the laundry while i was there which was great since that allowed me to pack light

the laundry facilities are great for a long stay

manager raised the price of laundry tokens from 50 pesos to 60 pesos during my stay which was a bit of a surprise

for us it was great as this was a transition day within our trip and they had laundry machines (for a cost)

there is no laundry service for clients. no clean towels were available.

location away from the city centre, and many cheap restaurants around, nice pool, very clean

pool was yucky

kitchenette badly equipped, noisy at

pool opens very late and closes early, making it useless unless one hangs out in the hotel at

gym was being reconstructed, pool was dirty

gym was being reconstructed, pool was dirty

the pool area and gym were a nice feature

very dirty pool and there was never water in the fitness center.

the swimming pool was great!

nice warm pool

pool was always full of tree leaves

good coffee and continental breakfast

pool was in cleaning mood all day, with the water pump off ud83eudd26ud83cudffb

breakfast buffet every day

strong wifi and very quiet room, with good soundproofing

ground floor so if you bring a lot of luggage, make sure to drop it at the ground floor before parking

room service could be

super clean, the bed and pillows were super comfortable. love the amenities, free parking lot

the rooftop pool was a wonderful spot to relax in the sun, and the views from up there were lovely

building is lovely room was very spacious and comfortable and thoughtfully laid out the small gym is surrounded

spacious and comfortable and thoughtfully laid out the small gym is surrounded by windows and the pool is lovely

gym is extremely small and not well equipped

loved the pool

great rooms. lovely garden and pool area. staff very helpful and efficient.

floor close to the laundry room and back parking area are in poor conditions (dirt, thrash, cigarettes, etc

beautiful place to relax and the swimming area was wonderful we had our drinks by the pool

wifi was too notch

i was not given the wifi code on check-in.

edwardo at the bar was so friendly and helpful with information on how to get around outside of hotel

the pool is heated, they have a good laundry service and there is a very cuddly, cute black cat living on the

the pool is wonderful and it feels magic at night with all the lights on

beautiful patios and gardens and a swimming pool to refresh after a day of visits

grand historic buildings with high ceilings and great outdoor spaces including a small swimming pool and garden

the pool is heated, they have a good laundry service and there is a very cuddly, cute black cat living

but, again, the breakfast was excellent

appreciated the free parking, too

breakfast great

was really helpful as we had a very early start the next morning and they were kind to arrange a breakfast box

only thing we felt could improve was the room service and food menu

breakfast, the best margaritas of our two week trip, very friendly and welcoming staff, great laundry service

and yes: the complimentary tequila/mescal bar is a real thing

and every morning you are served an amazingly cooked breakfast, we never had a breakfast like that in a hotel

breakfast was delicious

the breakfast was best hotel breakfast ever

nice pool, great breakfast place attached

there is no proper parking

no seats by the pool, and it s sort of more of a large tub

pool is useless and the girl on the counter is a bit money oriented.

room service was tasty as well

a feel of being 5 stars ranging from the attentive staff, beautiful shared areas with a pool and gym facilities

the staff was couterous and the spa was divine.

also i asked for a salad roll from room service

nice old colonial villa, good service and good open bar with beer snacks and cocktails

the elevators. only one goes down to the parking garage

were dishes left from a room service outside a cross from our room that was there for 24 hours and the hallway

parking lot is uderground level and stairs to the lobby are terrible, elevator wasn't working.

- breakfast was not bad and not good either

tons of underground, garage parking

easy secure parking

wifi connection was not really stable but this is not really a disadvantage.

the wifi wasn't very stable. it kept on crashing or it didn't work at all in our room

big parking space

good location, great pool. nice breakfast restaurant. good parking area.

big and clean room, beautiful garden, nice pool, fantastic staff

the hotel also offers a restaurant and bar and my wife and i enjoyed a wonderful dinner and drinks while sitting

is excellent, the rooms are comfortable, and we loved all (colorful) details in the restaurant, pool area and

not only it provides all the hotel functions to our full satisfaction with strong wifi even in the room, spacious

friendly staff, parking right in front, pet friendly, large room with spa bath and fridge, good air conditioning

seems we got unlucky with the room, as it was right next to the laundry and was very noisy

great homemaid breakfast, we recommand this hotel at all

unstable, the tv only have national tv and with poor signal, netflix is unabeliable due the bad wifi, the parking

breakfast was a very delicious way to start the day

location, staff were superb, delicious breakfast and nice decor

the pool is small but refreshing after a day out

perfect place near the center, friendly and great breakfast! thanks!

the water in the pool was stagnant, and it didn't seem so clean that i would have wanted to swim in it

renovated colonial home with a pool with waterfalls and rainbow lights

the staff were super kind, super comfortable bed, really quiet and restful, good hot shower, nice pool, made to

the breakfast was fabulous once i understood what was possible to order

the (cooked) breakfast was great, tasty and big portions and the staff preparing and serving was very friendly

the pool was a bit murky - so i didn't end up swimming in it, which was too bad as it looked lovely

rooftop swimming pool was great and we especially enjoyed evening swimming and cool down after trips out during

pool was lovely

) the room service the 5* feeling everywhere in the hotel

the hotel manager had to tell the staff to give me room service

great breakfast and a good little gym

pleasant staff at the front desk and at the bar on the rooftop

pool was very hot

little parking lot, wifi was useless, no hot water or water pressure.

good parking

good parking

since property was pet friendly i was able to bring my little dog who spend also a lovely time

bandwidth of wifi is low making for poor experience especially in the morning and evenings.

wifi is excellent and the room was

breakfast is excellent - variety is their signature dish

friendly staff. very good location. breakfasts. very fast wifi.

the wifi worked well

super powerful wifi, water dispenser

pool was gorgeous, our room was comfortable and clean, the restaurant has great food and the staff

we also weren t able to use the rooftop bar as it appeared shut every time we checked

pool area was exceptional. staff were lovely and attentive. breakfast was lovely

what really stole my heart were those magical moments in the hammock on the rooftop and by the pool, watching

the rooftop pool and the restaurant was really really good

ability to do you own laundry for a small fee

we were assigned a low-floor room with a parking lot view, which was disappointing given the rate paid during

amazing rooftop pool and asian cuisine

the staff, the sky lounge and the breakfast.

rooms are spacious we had 2 double beds, loved the gym and pool

the breakfast is delicious and the breakfast room is beautiful

very strange breakfast deal

was a full breakfast menu and all of the food i tried was delicious

parking was free and easy

the breakfast which was included was delicious

they provide laundry service at a great price

the staff was helpful (arranging rides, taking in laundry) and our room was cleaned daily

we were also able to do laundry for a very reasonable price through the hotel as well, which was very helpful

wifi could be better in rooms, and a fridge in room would be nice

the breakfast was delicious

great breakfast buffet - free wifi - bus station just in front (a good company, to go to cancun for instance)

the gymnasium is really ridiculous

only that the pet fee was really high if you were staying for an extended period of time.

parking

location good staff friendly and once they made an error on room service corrected immediately.

some stuff were malfunctioning - most services are externalized (room service, laundry, breakfast, parking )

very helpful staff. lovely space. great breakfast.

pool is nice to look at but two small to swim in it

beautifully restored old house. great staff. adults only.

the pool was regularly maintained and well kept

we needed to do laundry, and although the hotel doesn't offer this service directly, they were able to get our

two days different staff: made excellent restaurant recommendations, organised v reasonable laundry, organised

the hotel bar never had a bar tender so you could only get cans of beers.

wifi connection, shower either cold or burning hot

the inner courtyard is lovely for relaxing& having breakfast

the water didn t work for 40 minutes leaving her with soap and foam, last day we used the laundry service

check in and out was very easy. loved the beautiful pool.

location, service, staff, value, gym

our favorite surprise was that the hotel has outdoor and indoor pools

breakfast variety was amazing, hotel was clean and had excellent facilities

we'd been travelling a week when we arrived and had a whole bag of laundry and this was taken care of for a

pool area was beautiful, very peaceful, piped music was relaxing and also barely perceptible so not

our suite had an oversized balcony overlooking the pool

standard- best quality, amazing pool, boutique privat atmosphere, stunning shower, easy free parking

nicely designed and very spaceous rooms, awesome shower, amazing pool, friendly and helpful staff who take

room assigned, 2 rooms not cleaned, breakfast was very bad, poor service quality, laundry service is

they called me to tell me about the t-shirt and didn't have to pay for the laundry, so that's a plus

a lot of burnt bulbs in room, machine ices out of order and the room service is extremely low comparing to

we enjoyed the room, the gym and the pool. those extra facilities are a nice perks we enjoyed.

bad wifi signal room carper old and dirty

another big plus for us was the big parking lot from the hotel

swimmingpool and bar are fine and the location is good too

wifi is

the breakfast was good and not pre-packaged, i loved being able to order what i wanted, not a buffet

of the restaurant staff, the bar did not open on time most days

hotel advertises laundry service online, yet were informed this is not a service they provide when we asked

there was a pool but i didn't use it

i appreciated the air conditioning but didn't make much use of my tiny pool because it was too exposed to the

was spacious with nice storage and a private pool

breakfast (you have to pay extra) was very good

room was next to the laundry which is works all night

there is no laundry service for clients on site

laundry near by & plenty of places to eat nearby

the first day the hotel had problems with the laundry delivery so we did not have any towels.

wifi did not work in the room. they don't have laundry but there are options in the area.

gym was small. breakfast was ok.

i travel with my husband and 2 kids

the parking downstairs it s quite complicated

the pool is quite small and the gym is very basic

we were offered a complimentary round of drinks at the bar for the mishaps but that was not enough considering

the pool is nice, and gets some sunshine, and the location is very convenient if you want to stay in

it was great to have a pool as the weather was hot and humid

the complimentary breakfast was a wonderful gesture that we truly appreciated

the part of the room facing the pool is quiet, but unfortunately the bedroom faces the courtyard on the street

the attached coffee shop provided a nice breakfast alternative to standard mexican fare

no bar in hotel

it was probably the off season but the pool wasn t maintained

the swimming pool is really small and the fitness room was under renovation.

breakfast was delicious and always served

the breakfast was delicious and the cocktails too

laundry service rates were a bit high

swimming pool is excellent

i called room service, no answer

were doing renovations so did not have any sun umbrella,s by pool i was in the shade most of the time

clean, big rooms. nice clean pool, restaurant facilities and english speaking / polite staff.

too much noise from staff washing bathrooms or pots or doing laundry

parking is very small, only for few cars, so be aware that you might have to leave your car on the

the photos: - did not have a window - strange stains on the wall - the pillows are horrible - wifi was pretty

the pool looked good but we didn't have time to try it out

weak wifi connection

apparently they had problems with the laundry company they were using

the wifi was also not working for our entire stay and there seemed to be no intention of fixing it - so

i enjoyed the pool and the environment that they created

breakfast was included in the price and was delicious, with generous portions

the private pool in the room was great

i loved the laundry option which served me well at the time

really friendly and helpful staff, cheap laundry service, good value for money

from the ado terminal, friendly staff, beds were ok, room size was good,, lots of tv channels, laundry service

good climate in hotel + quiet but close to city center + good service (room service, laundry, parking) + english

beds had problems getting hot water to work, but once it did, it really worked well 2 kilos of laundry washed

the staff were really helpful and organised parking and laundry for us

about food, wifi, etc

the garden and pool area is very pleasant.

wifi could have been better and kept dropping out but it wasn't a big deal for me

breakfast is a choice of eggs or waffles everyday. (but who doesn't like eggs and waffles?!)

wifi was down the whole time.

wifi was really very bad!!!!

its around 30 min by walk to the city centre, bud is really nice walk =)) they have private parking place

excellent customer services from the front desk to the room service

hotel is easily accessible, it has good protected parking

the pool wasnt working, also the spa :(

blanket got lost when they cleaned the room, it probably got tangle and went on with all the laundry, despite

staff, great buffet breakfast, close to historic centre loved the colonial style, yerrace and

location private parking large room service

friendly staff especially rogetwho spoke wonderfulenglish and was very helpful pool area is really lovely with

the room service was fantastic as we requesting food and drinks and it was immediately delivered

staff helpful with laundry

laundry service 1/2 a block away from hotel

laundry down the road

wifi was weak in my room

parking onsite was excellent

was stole during our stay at this hotel at the laundry service

was wonderful, only slight negative was no laundry or laundry service but ultimately the services provided far

the pool could be open a little bit later would be great.

we made good use of the swimming pool

room decor was fantastic, comfortable bed, great ac, strong wifi, spiral staircase leading to plunge pool, nice