fully equipped kitchen, there was also a private laundry room, where you could wash your clothes by hand

location is perfect. pool area is very nice and quiet.

accommodation and setting was very pleasant, nice room with fridge and kitchen facilities and good ac

well equipped apartments, great pool area, wonderful staff, friendly, quiet guests, good wifi

the wifi and tv kept shutting off but maybe it was because of high winds the night i was there!

the hotel's second floor infinity pool is a perfect placement with the sunset for a background

breakfast was wonderful and awesome location.

breakfast available ( even though they have a restaurant) sheets were dirty on the 1st night (

i arrived at 2 got my room at 4 whic is ok beach and pool are available

if i had to be picky, it was weird that they didn t have a drinks menu at the bar or restaurant

the room it was better than expected loved the pool area and the staff was very helpful and

no hot water, the wifi wasn t working, there was loud music coming from another room on my floor

staff parking clean

there are some private parking spaces available behind the hotel

wifi did not work

the pool was quite clean, even though the water was very cold

the swimming pool and the staff

loved the pool and the amazing service i got from the staff

pool is wonderful and the space is really peaceful…just a minutes walk we from the beach and a

a beautiful landscaped garden with a clean swimming pool, sun loungers by the pool, tables for sitting outside

i also appreciated the breakfast cooked every morning

great to have access to kitchen as needed

the pool was not clean

we had free use of the kitchen when needed and also the washing machine

the food was excellent the pool was very relaxing and the spa was the best experience

and bar were great

beautiful grounds and pool and room just top-notch

the other pool by the spa was very nicely maintained and we used that one instead

other facilities like swimming pool and gym are also very good

there is a wonderful pool behind the restaurant, outside tables and deckchairs

the whole hacienda is beautiful. the pool very relaxing and nice.

thing we would have enjoyed more would be that the music from the speakers at the restaurant and pool could have

products included and the room was made up spotless clean and decorated with beautiful flower petals from the

lovely pool surrounded by palms and nature

- breakfast was not bad and not good either

parking lot, we had a large van that didn t fit in.

the breakfast was very good

breakfast was good although not incredible but overall

- no menu card for breakfast

almost everything, great breakfast included.

my kids enjoyed going to the mall across the way

hotel is excellent, the breakfast really good

great wifi

breakfast sweet bread could be way better.

there is no laundry service for clients. no clean towels were available.

kitchenette lacking of cooking ware and dishes. wifi signal was not very strong in the room.

great location. 5 mins walk to shopping center. clean pool.

pool opens very late and closes early, making it useless unless one hangs out in the hotel at

kitchenette lacking of cooking ware and dishes. wifi signal was not very strong in the room.

the breakfast could have been a little more varied from day to day, but all in all it was a very good

location, clean, staff, wifi

very clean comfy beds and nice little gym and business center

nice staff i usually arrive after midnight and have a very good reception. good breakfast.

the staff is very accommodating and the free breakfast is good

great room. fantastic breakfast. super clean.

pool was small and unattractively landscaped

wish they had a bigger pool area.

location was great! closed to everything. very comfortable and clean. breakfast was awesome!

good breakfast and great location

nice sitting areas near pool

kitchen not equiped (no pan or pot)

i didn t take it, because nobody tell me, about the breakfast or coffee

bedroom suite with kitchenette

the kitchen should be better equipped, as many basic things are still missing

manager raised the price of laundry tokens from 50 pesos to 60 pesos during my stay which was a bit of a surprise

we loved (and used a lot) the laundry room - 50 pesos for a token which can be used for washing or drying

the laundry facilities are great for a long stay

for us it was great as this was a transition day within our trip and they had laundry machines (for a cost)

i made use of the laundry while i was there which was great since that allowed me to pack light

the swimming pool was great!

parking lot problem,with valet parking waiting to much..

to have a small cool bar in room, it is not there

room service is really good and meet our expectation

ordered room service for breakfast both days, it was great on sunday but not so good on monday

the rooftop pool and bar is great in good weather

the hotel manager had to tell the staff to give me room service

we actually stayed here to have a couple days at the pool with bar service and this holtel does not provide

the rooftop pool and bar is great in good weather

the quick valeting parking the professional and friendly and helpful stuff ud83dudc4f the rooftop pool and bar

pool hours is too short especially for guess that returns after a long business day

the wifi was also very tricky at first to access

breakfast

breakfast buffet every day

good coffee and continental breakfast

great gym and pool area

doing renovations and the pool was closed

room has no mini fridge, so if you are traveling with kids (like we were) it can be difficult to store their

it was conveniently located, nice rooftop ( could use a bar there or service )

also, they need to improve the pool area

phone in my room never worked, so i could not order room service; the laundry was not picked up, and the

the parking lot is small, but i was fortunate to find parking outside the main door

location and parking in front of door !

the elevators work well, and the roof garden bar and restaurant are lovely

spa non functional and always closed

the bathroom the pillows restaurant laundry

the pool. small and dirty.

was rather poor in variety and also not that tasty but eggs and waffles were good, air-con in the gym was not

pool area insufficient

closing time of the bar at night, too early.

good parking

convenient parking in a well communicated zone, pet friendly. breakfast available

rooms, a/c, on site parking

pet fee charges

bandwidth of wifi is low making for poor experience especially in the morning and evenings.

fantastic staff who went above and beyond, lovely update to a former mansion, pool was really nice

the breakfast is delicious and the breakfast room is beautiful

pool was horrible and not maintained

very strange breakfast deal

parking was free and easy

there is no proper parking

no seats by the pool, and it s sort of more of a large tub

nice pool, great breakfast place attached

pool is useless and the girl on the counter is a bit money oriented.

seems we got unlucky with the room, as it was right next to the laundry and was very noisy

the included breakfast was too little and the price is a little high

the lady that received us was absolutely wonderful and cooked really good breakfast

unstable, the tv only have national tv and with poor signal, netflix is unabeliable due the bad wifi, the parking

- the room is on the main floor and faces the pool and shares a wall with the common room, so we can hear voices

wifi quality absolutely horrible

wifi was really very bad!!!!

provided wifi internet is unreliable and extremely slow

great location. wonderful staff. good breakfast. lots of parking. all at a reasonable price.

the beds were too hard and not comfortable at all and very poor wifi connection.

staff have no idea how to please and run a hotel,the kitchen was terrible,slow service,they forgot to clean our

staff was very pleasant and accommodating to my bad spanish, the pool was very nice

also i asked for a salad roll from room service

the staff was couterous and the spa was divine.

pool and wifi both excellent

the water didn t work for 40 minutes leaving her with soap and foam, last day we used the laundry service

hotel is clean with nice pool and gym. location in the center of merida, very convenient.

breakfast variety was amazing, hotel was clean and had excellent facilities

location, big rooms, quiet, and perfect pool for kids and families

room service was prompt and good value

the facilities of the hotel are good (pool, gym 24 hrs, business lounge)

kids really enjoyed the swimming pool

kids really enjoyed the swimming pool

location 231 quite noisy coming from crowd at the bar in lobby and slightly bad smell of hotel in 2nd floor

to celebrate my daughter's 17th birthday, i reserved a deluxe room with two queen beds and free wifi

ability to do you own laundry for a small fee

alfredo was super friendly and makes a delicious margarita at the rooftop bar - one of the best we ve ever

amazing pool and a rooftop bar (on the pricier side) gym was pretty good too

amazing pool and a rooftop bar (on the pricier side) gym was pretty good too

we were assigned a low-floor room with a parking lot view, which was disappointing given the rate paid during

laundry service rates were a bit high

were doing renovations so did not have any sun umbrella,s by pool i was in the shade most of the time

the staff are very friendly and gave me an excellent king room in front of the swimming pool area, which is a

open parking lot with not clear access. too old facilities: restaurant, lobby and swimming pool.

i called room service, no answer

and disgusting without chloride etc the hotel only has a restaurant thats open until 4pm and no room service

the walkway to the pool was wooden slats which weren't fixed down properly

fotos are misleading, the pool is filthy and disgusting without chloride etc the hotel only has a restaurant

the wifi did not work and they had to get me access to a special wifi connection the office chair is

breakfast was excellent and the facility is simple but charming. loved the rooftop pool

they called me to tell me about the t-shirt and didn't have to pay for the laundry, so that's a plus

room assigned, 2 rooms not cleaned, breakfast was very bad, poor service quality, laundry service is

pool, rooms, comfy beds, flat tv pretty good size. coffee cart in the lobby, pastries.

hotel pool caters too many groups and activitys that are not hotel guest.

valet parking was great

it has parking on-site and the staff is very friendly

choice of meal, fresh fruit and fresh mexican sweet bread, the beds were very comfortable, wifi worked well

like most nh collection hotels, this one was pet friendly

we were offered a complimentary round of drinks at the bar for the mishaps but that was not enough considering

pool had no shade or umbrella and no bar service at the pool

does not take you all the way to rooftop where pool is

location was very good, also the rooftop access to the pool was very nice!

also i could not get wifi in my room

as having an open hotel lobby bar, rooftop bar with drinks and food at the pool

wifi worked properly

staff, breakfast, location, facilities

the gym is simple but very nice too

breakfast was good

no bar in hotel

property, beautiful rooms, very good location, super friendly staff, awesome breakfast

good location, near paseo montejo ample parking lot friendly staff

the pool was not pleasant

very polite staff, parking area seemed secure.

the pool wasn't clean and the whole place was kind of run down

it was ok for a 2 day stay. parking spot

they wanted two days and $5 to wash two tops if i wanted laundry, even though i asked early morning

the wifi signal there was very weak and the water pressure in the bathroom was low

parking on site, friendly staff

it was quiet, with great parking and very

on site parking, the breakfast was quite good

breakfast was one of the best we had

the restaurant menu (which was also the room service menu) was over engineered one couldn t get a simple

charged for hot chocolate for kids whereas coffee was free - somewhat

charged for hot chocolate for kids whereas coffee was free - somewhat

nice pool and terrace

very nice designed boutique hotel with very nice garden and pool. very friendly staff

excellent staffing good breakfast

limited bar hours and limited breakfast options

breakfast in morning was great and we enjoyed the pool

breakfast is good, but sometimes we had to ask for the basics (ie we received jam/honey and butter

coffee, homemade breakfast, super clean and secure property, cold a/c, walking distance to city center and paseo

wonderful. great fun for the kids. lovely place. very comfortable suites.

especially warming staff, nice design and beautiful breakfast, among other things there were very delicious

great place, design, ambiance , location. staff,decor, pool

wonderful. great fun for the kids. lovely place. very comfortable suites.

they provide laundry service at a great price

we were also able to do laundry for a very reasonable price through the hotel as well, which was very helpful

the staff was helpful (arranging rides, taking in laundry) and our room was cleaned daily

its a beautiful oasis of calm with amazing rooms / pool/ share space

wifi in rooms

on your way to the main street, there's laundry, and a convenience store

breakfast has to be better for this type of premise (to poor even if they include it in the price)

5 minutes away from the park though not many things in the seas no bar the room terrace can do with a bit of

breakfast perfect and the small pool area was very cosy

spacioua and clean rooms, good breakfast, friendly staff

some stuff were malfunctioning - most services are externalized (room service, laundry, breakfast, parking )

the breakfast menu was decent

was so nice to have breakfast delivered (and delicious), but we did wait quite a while for it to arrive from

the pool close to the suite, the overall service, the breakfast, everything was

the staff were helpful and breakfast was very good

huge rooms, great breakfast and super friendly staff! not too far from city center.

the (cooked) breakfast was great, tasty and big portions and the staff preparing and serving was very friendly

the pool was a bit murky - so i didn't end up swimming in it, which was too bad as it looked lovely

rooftop swimming pool was great and we especially enjoyed evening swimming and cool down after trips out during

the breakfast was fabulous once i understood what was possible to order

the staff were really helpful and organised parking and laundry for us

really comfortable and spacious with its own terrace overlooking the pool

friendly service and delicious breakfast

location in merida, close to the centre, nice rooms and a beautiful garden with the small pool

wifi is weak ...

we used the laundry service, it was 150 pesos

a plus this year is that they will take your laundry out for you, helpful for me because i was there for nine

nothing (maybe just clean the pool from all the little bugs..)

there is a roof top pool

to reconnect to wifi after each use

apparently they had problems with the laundry company they were using

breakfast is available in the other hotel

the private pool in the room was great

the pool was a delight in 43 c heat

in mind that the pool is very small

the laundry service we paid for was ok, not great

lecanda is an adults-only oasis in the center of merida

the room was in the most fantastic colonial style, breakfast at the pool side was a great start of the day,

perfect set up. pool, rooms and breakfast area

pool was a wonderful addition and i haven t even discussed service - brilliant, attentive and

we'd been travelling a week when we arrived and had a whole bag of laundry and this was taken care of for a

standard- best quality, amazing pool, boutique privat atmosphere, stunning shower, easy free parking

our suite had an oversized balcony overlooking the pool

the continental breakfast was delicious

the bed and breakfast was one of the most comfortable places we have ever stayed (and we travel a lot)

they provided us a laundry service for a good price

the only thing this place is missingif is a hammock above the swimming pool.

the pool area was a relaxing place after a day of sightseeing

room was great as was the pool area, the staff was fantastic

the hotel is a true boutique hotel offering 7 rooms, fresh daily breakfast, a pool and lounge area and incredibly

there's a laundry directly below the hotel run by the owners and a cute coffee shop on the corner

we asked about it at the laundry next door and it was the same lady working at both places