because we were only staying overnight we had not time to try out all the facilities but the pool looked

it needs some upgrades and the bar and food were mediocre

pool needs to be refurbished, many opportunities

loved the view from my room and that there was roof top over pool

pool was cold, we had to stay at the jacuzzi all the time

pool and location

the pool is closed very early 8:00 pm no time to enjoy

and the bed was really comfortable and the staff was very helpful and friendly, especially at breakfast, which

carpets, repairs and patches are also very clear to see, elevators not working at a 100%, and gym equipment out

looked for other hotels but you have to find parking and walk far to get to the hotel and i have kids so that

free parking which was nice when my friend was picking me up

a great advantage was the possibility to do laundry in the hotel's laundromat

free upgrade to a suit, great modern rooms and lobby. the free breakfast was also very good.

the beds were comfy and clean. breakfast, when not too busy, was great.

cost for pet was quite high, $2000 pesos for one night.

breakfast, and omg the pillows are amazing

the amenities are like the laundry room was exactly what i needed

was great, the rooms are spacious and well equipped, perfect for longer stays with kids, good breakfast included

the pool was beautiful

breakfast was really good!

room, attention and breakfast

breakfast was good and diverse enough, and the staff was wonderful

very close to kali coffee, great gym and terrace. good breakfast.

i might add that breakfast could be a little bit better

you also have a large gym on the roof

a slight confusion as i one of the waiter wanted me to pay the breakfast but told him was already included in

staff could improve the customer experience, i requested to take my clothes to do the laundry and after 2 days

the parking lot was spacious enough for all the cars there and didn't have trouble finding a spot

parking lot is to small and gets overcrowded during weekends

the wifi could be better

ricardo the valet parking man was so so so helpful.

parking, easy to find location, pet friendly, good breakfast served starting very early, very comfortable beds

functional and practical hotel with a pool

in took very long time could get a beer at the bar but no food

room service was ok once they found someone who could speak english, but again limited choice

location it s great, breakfast awesome, i did not expect a good breakfast for the price, but it was awesome,

did struggle quite a bit with the wifi from time to time

bedrooms are large, breakfast is good and plentiful of food options

breakfast is way too expensive, i recommend eating out. it'll be cheaper and more delicious.

access and location, the breakfast is excellent and the associates there

early check in accepted

mentioned above there seemed to be a major problem with towels on arrival - possibly their laundry service had

the other thing that was not great was that our room was on the first floor by the swimming pool

and you should not miss brunch or a drink at the bar at the end of the day

the bar hours are non existent

it is an indoor swimming pool and we were woken up by the kids that started swimming and having fun while being

delayed laundry service

front desk service, valet parking, parking lot, continental breakfast good, clean rooms, so much space per room

wifi could be improved in coverage.

in bar at first evening (21 march)

wifi was terrible

access trough the door and ladders from hotel to mall is not very ergonomic and safe, people and kids can slip

as i travel very often, gym has to be in good shape and it was a good one

the wifi is terrible!!!

the gym room and heated pool are nice

breakfast buffet was very good

no usb connections no plastic bags for laundry.

room service was fast and friendly, i needed an extra towel and i requested one, and received it

swimming pool too small, not enough parking lot

location and breakfast

excellent breakfast services, great location

is no minibar in the rooms and you struggle to get laundry bags

they woke us up asking for the laundry early in the morning

staff could be better, every morning someone screams out of your door if you have laundry, not nice

room service is 24 hours

the change of wifi password each day

no pool or bath service not so great at bar everything closed at 600pm on sunday

leaves a lot to be desired but worked, didn't have time to use the spa but no pool/sauna/hot tub/cold plunge

is expensive and bar is also expensive

the room service food portion sizes.

restaurant bar looked nice but empty

the free laundry

and the breakfast could ve had more variety and the fruit less frozen

the exceptional breakfast

breakfast was very extensive and everything was delicious.

the complementary breakfast is good and tasty

spa dosent be for the residents it s open to every one and dosent have space and dosent have pool

cleanness and paper napkin for room service at breakfast.

wish it had a pool

parking lot

spa was not working

included breakfast is a bit limited, different to what you can find in other continental breakfast in other

breakfast everywhere have sausage and scramble eggs, here not, you need to pay for an omelet or

egg was not part of free breakfast. you have to order it and pay for it.

the free breakfast hours were a little too short.

wifi was very weak. not feasible to work continuously using their wi-fi

next day, i wake up to loud noises from upstairs, it sounded like the laundry room, then i hear dripping noises

the pool was really cold. i think they can warm it a little bit.

would like a nice bar by the swimming pool also the breakfast is so expensive 250 pesos for an extra person too

room attendants were rude and room service was horrible

swimming pool with spectacular views over monterrey

the front desk and parking.

rooftops with views and small pool

the menu was sometimes not given at breakfast but they were happy to help with your order anyway

traveling with my kids i felt like we had no privacy

breakfast in the mornings was really good, available until noon

room service

meant that i could not eat breakfast at the hotel, they refused to serve me a basic breakfast as room service

wish there was a pool and they charge for room service every time.

wifi was slow and insecure

room service knocked on our door after ten to bring coffee

very expensive laundry with 3 days delay on delivery and unpleasant machinery smell on clothes upon receiving

pool was cold, so we spent most of our time with our toddler in the jacuzzi that was warm

it's a good hotel for your money, nice facilities, pool and gym.

the food was delicious in the restaurant and room service. the bed was very comfortable.

they host a lot of events and the lower floors (including where the bar and business desk is) can get very

awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have breakfast before

the service was awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have

todo en nuestra estancia estuvo perfecto, la ubicacion, el servicio, el hotel, el gym del hotel!

unico que no me gusto fue que pedimos una tarde room service una sopa de jitomate que estaba extremadamente

the breakfast could be better

loved that there is a laundry machine in the hotel, which is a nice bonus for those who are staying long term

the wifi was fixed, but you can avoid all the hassle from the start.

the parking lot until the third floor.

the food could be a lot better and parking is good however on a very lower level.

well located and comfortable. gym is neat and the breakfast offers variety of options.

of the staff, cleanliness in room, keys, finding the hotel, coundlt get us towels for pool, room service took

floor open pool bar is balling

room service presentation needs work. napkins and condimments.

the food at the bar could have been better.

no - this is just a giant bag i hang around hotel lobby s with) to the bar staff of the roof - again 3 of

it have pool

pool definitely needed maintenance, it was full of insects and leaves, just didn't feel comfortable

was really good, staff was nice, rooms are cleaned and comfy, pool, gym and the business place was available

the pool(the oversize bathtub) left alot to be desire.. could had been a little less in nprice

not enough parking for all cars

wifi was good, beds were comfortable and the king room was spacious to a degree

was horrible, check in was late no parking at night, multiple transactions taken out of my account that were

parking lot, not as clean as should be, room service don't answer call i had to order food from other place,

the wifi connection is pretty bad. if you come to work, stay in a other place. it s awful.

parking lot was full at night but they told us where to park

room service and kitchen served us a nice meal

room service

room service and kitchen served us a nice meal

if i had to mention an issue, it's the wifi and the low 720 mp transmission of the television in the jr

the gym was also great

a bonus is that the hotel has a well equipped kitchen and laundry, where you can make coffee/tea for free

a bonus is that the hotel has a well equipped kitchen and laundry, where you can make coffee/tea for free

location, staff, super clean, parking, safe place

the breakfast was very good, the laundry was neat, and the pool area was relaxing

homy with friendly staff and fresh delicious breakfast+ the chance to do laundry free of charge

breakfast was great

ample choice for breakfast

there is a free parking

the food for room service was always the same, and not too many options

the bar could be bigger though

gym food

breakfast and snack bar are always awesome great value for price

equipment in the gym did not work properly

additionally, i did laundry service and apart from being extremelly expensive they lost some of my clothing

laundry is delivered in the evening of the same day (very convenient)

could not be controlled from the room, had to seek hk help the laundry service is sloppy

they said they'll give me complimentary laundry but charged

the pet friendly

white (grey), the curtains were actually sticky, the carpet is stained, the ac is very noisy, the gym equipment

wifi was often unstable.

the facilities are awesome, with gym, sauna and pool that made my dad very happy (he s always looking to work

finally, the room service came to knock and open the door around 9

my room was too far. the parking was across the street. many places closed early.

they charged us 60 dollars for laundry. racism

we also used the hotel s laundry service, but our clothes were returned only partially dried, forcing us to

they offer valet parking and the staff is courteous and helpful

the pool water was too cold despite summer and had strong smell of bleach

wifi connection was also good

staff were unable to help me with simple requests (tourist information, laundry services)

my laundry ticket was changed and they tried to charge me more than the price of dry cleaning a formal

the breakfast buffet had a different prices without prior notice.

breakfast choices and cousine can be better and of higher quality

now talking about the food, i ordered a club sandwich through room service and everything was perfect, except

no wifi, thermostat

location, and rooms had mini fridge, small kitchen area sink and microwave

good parking, you will have to park on the dirt, the rooms were dirty, hair on the beds and restroom

kitchen counter was very marked and roughed up

no problem with the parking, enough space

breakfast was cold maybe because they had a lot of people due to some school competitions the food

they don't have an elevator to go to the underground parking space

they don't offer 24/7 room service as advertised

parking space

had to call the front desk to have room service

saw roaches in our room, you could hear all the noises from the people in the next room (they had kids so it

both our mattresses had large patches of stains presumably from kids wetting the bed

unfortunately i had no time but the hot breakfast looked very good

it has a pool and a gym, you just need to let them know when you would like to go to avoid crowds due to

no problem with the check in. parking and elevator good. excellent ubication

the worst, i ordered the laundry service for two white social shirts, they brought me yellow shirts

there's a pool also which i didn't use, but looked nice

attention, confortable, cost & parking lot

the connection wifi, was very slow

parking was shared, and we struggled with the elevator a little bit

and the wifi didnt work properly it disconnected continually

the wifi was very weak and the elevators weren't working all the time

the beds were comfortable, the room was spacious, the wifi was working well

it s a nice hotel, but the wifi is really slow.

was easy going and the parking was validated(free)

need to improve room service, no tv remote control, towels and coffe in room.

the parking in the building is a real torture, you need a lot of skills performing hard manouvers if

parking, big trucks are hard to get them inside parking garage.

the parking lot is small and hard to park in and good luck getting a good spot outside of the building,

location is very good. decent sized room. has parking.

view, cool zone, but bad wifi, a good point is that include breakfast, it's not a big deal but it's great when

the free breakfast

leaking air condition, had to pay extra for dental kit, wifi does not work on phones

the bar in tje room

the reception and breakfast areas were nice. it was a nice surprise to find a safe in the room.

good breakfast, very friendly staff and comfortable rooms.

ac kake a lot noise i needed turn off ,som people and kids make a lot noise they talk a lot and the kids running

car park is reduced and for the size and category of the hotel they need to have bigger space for parking

bad wifi

facilities like swimming pool and gym are present and are good

loved the parking; the place feels safe and super convenient location, easy to arrive driving; i like the

wifi is good,and hot water

didn't like the breakfast, thet gave you like 1 scrambled egg and no more than one slice of ham

breakfast portions where poor, the breakfast dishes where not good tasting, and the room that they

didn't have breakfast, too late for me

great location comfotable big room, nice simple breakfast

the wifi was very good when working (90% of my time there in 3

room too cold for me. no way to control temperature. wifi very poor.

wifi wasn't working this day, and the cleaning woman didn't know anything about the internet, so i

the parking and overall staff was very nice and friendly

wifi in the room did not work

poor bar hours

pool restaurant and the room

the valet parking did not function properly, i asked for the car a few times and waited at least a good 30

we had to ask for dryer in the room, laundry coins sold, but had no soap

conditioner works in all the hotel, many hotels cool rooms and común areas, restaurant offers breakfast buffet

the restaurant is great and the bar tender (cristhian) is a true mixologist and made fantastic drinks for us

i like the quiet the room was. the buffet breakfast was excellent.

breakfast

also, they were building the new parking lot all night outside our window, we didn't manage to get any

is a parking lot one side of the hotel, no noise but when you try to get a view, the parking lot its

noise from multi-level parking lot just outside my window. ask for another side rooms.

wifi could have been better

hotel felt worn my room had view to a multiple level parking lot it was noisy (restaurat extractors) the stars

hotel in monterrey wifi is fast, room is spacious you can use dollor in hotel so it's not necessary to change

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

didn t like that during the weekdays they don t clean the pool

setting of the facility is suitable for business trip men, i could use my nb on a desk and the wifi is stable

location, good parking lot, nice pool, great atmosphere

3 minutes walking amazing breakfast buffet

the lobby and restaurant, could use a doble door to protect a little guests and staff we ordered room service,

good breakfast and very comfortable beds

in the gym the few fitness equipment are not function good

room service got half our order wrong, and the food was not very good.

the gym is hidden, it looks like a back room

gym facilities is very old and broken, and booking information makes people confused and easily

also, we never saw the pool or spa as it seemed it was under renovation or closed while we were there

also, we never saw the pool or spa as it seemed it was under renovation or closed while we were there

specify on the booking the age of my kid, however during the check in i have to paid for two kids under 13 as

i wish they had utensils and microwave in the kitchen for guests that eat at different hours

great business center. delicious breakfast.

breakfast was good, good variety, great coffee. location is good..

parking no security

good location, great breakfast.

continental breakfast included. free transportation in the morning. clean room.

bad neighbourhood so would have been more relaxed about my car in the parking area

wifi kept dropping all the time

also a little fridge and enough parking

limited parking. no coffee in room.

very small pool

i love the fact that there's free parking and its underground with an elevator

bed, love the body-length mirror on the bathroom door, breakfast and service is great; and kids enjoyed the pool

fuentes del valle breakfast was excellent , good food,, and great service, good price too

the gym needs heavy dumbbells.

breakfast options very good.

the location was great for us. we liked the covered parking at no additional cost.

expensive and no free breakfast like other hotels ive stayed and they even have buffet would not stay there

did not include breakfast so make sure that your breakfast is included before you pay for it because it isn

lied to us with the breakfast for 4 adults, i got charged for that amenity and in the morning they told us that

they also offer free shuttle service in 10 km radius which was very convenient

friendly staff, price, nice swimming pool, hotel very clean, nice breakfast, location

free parking free breakfast

service just one person serving breakfast for all the hotel long time waiting for get food

handy buffet breakfast

later i asked for the missing towels at the front desk but they said they were at the laundry

a little bit on noise could be heard and parking lot too small.

comfortable room, large bed, and good wifi

had no breakfast

the hotel has plenty parking lots at no additional cost

breakfast and location

there was no room service, there was no ice, coffee maker didn t work, dialing to reception wasn t operational

no room service and they offer it

bed bugs, we had to shorten out stay and wasted a lot of time and money for laundry!! beware

good value, room, breakfast included, additional breakfast options, cleanliness, confort

room was comfortable, basic breakfast, 24hr reception.

weren't enough towels, hallway noise, the breakfast had a schedule of 8am and thr were not ready and the coffee

was very friendly, from the parking lot security staff, front desk, waiter, ballet they were all awesome

the location was nice and the entrance of the hotel was nice. the parking was safe and gated.

of a tv not functioning but, only replied that it was noted, never got fixed, they only had one breakfast option

old beds but good free breakfast

prefer a self-serve breakfast.

rude staff bad wifi dirty room many cockroaches

nothing work, nos did the laundry or the box

great staff clean room simple breakfast

the breakfast was the standard continental and very good.

te facilities are pretty old , there were not enough blankets, the included continental breakfast it

the breakfast was not that good, it was just okay

breakfast and service availability no laundry rooms was available nor the food was

laundry service was not available too during my

wifi did not work at all even though i had to work

wifi is useless, can't connect

i rented the spa room and it was great and accessible

zone , so it is very busy and not that clean, there is also homeless living outside at nights wifi is not stable