swimming pool not open

arrival at the hotel, i found out that the spa is closed on sundays and mondays

objects inside - small pictures gallery and vine with same pictures on a bottle (very tasty), gym, disco, spa,

had nice meal if the cafe bar instead

the breakfast was excellent we also used the spa facilities

the laundry room was audible

the breakfast in the bar is expensive, compared to other ventas on the way.

travelled with a dog and the booking said the pet was included - we were charged 20 euros extra on checking

easy parking as the hotel is next to the highway

hotel is pet friendly and pets are

i stayed at the hotel with my two kids i d come to visit, we had breakfast, lunch, and dinner at the hotel

no bar and no where comfortable to sit to drink a can of beer from a plastic cup - yes, plastic cups

there was plenty of parking and there was also a fuel station

wifi signal was quite weak in the room

clean. and good parking

pool is great, has a poolside bar facility and plenty of shady space too

the public rooms were large and welcoming, the pool was wonderful and the staff very helpful

lovely welcome from the owner, the bar and restaurant were great.

wifi virtually non-existent in room 207 so we had to rely on our data

also had some options for kids

there was plenty of free parking space

helpful staff and the convenience of a bar open all hours

good place on the way to granada, quiet room and big, comfy beds, parking seemed secure.

easy parking right outside the hotel

24h bar and restaurant

in took a while as the bar was busy ,so we had to wait

the bed was super hard and the wifi could be better. but i would definitely stay again.

we stayed for 1 night in a family room, which was very convenient with 2 small kids, as opposed to 2 double

being in a local hotel bar was really entertaining the staff were also very good not much english but very

hotel outside granada with free parking

restaurant opens late which is inconvenient with little kids

the breakfast buffet is comparable to the best sunday brunch buffet at most any restaurant or hotel in

peaceful room, fantastic breakfast with an amazing choice, and two lovely pools - very friendly and helpful

spa use and breakfast were included with our booking and were excellent

i had a very special 60th birthday and i was pampered the whole day,from booking some spa time to an unannounced

the restaurant is excellent and for breakfast there is fresh fruit and bread, cereals and cold meats and cheese

the garden and bar area are very pleasant and relaxing

poor wifi in a room

wonderful breakfast too

in particular, breakfast verged on the chaotic one morning

the hotel is situated a short walk from the centre of colmenar and has plenty of free street parking

wifi did not reach the room.

friendly staff, comfortable room with a nice balcony. above a bar with very nice tapas.

pool would have been nice

checking in with philip and my welcome drink to his charming father and the amazing hard working bar staff to

great restaurant and pool on site!

gym old rooms very dark old depresssing

super swimming pool and breakfast

kids menu 15€

nice pool but not cleaned up, very quite due to covid19 we enjoyed it

very good breakfast served at the table by extremely pleasant girls

struggled with wifi

breakfast was disappointing

very service minded staf and good food. comfortable swimming pool . idylic inside hotel.

breakfast could be better

a lovely bar next door and great park just down the road dog friendly

excess from the mot away near the shopping centre and short bus ride to town great bar across the

it has an open reception 24h, offers breakfast and has a restaurant for dinner, rooms have some amenities, has

no white wine at bar on friday

best price-quality ratio breakfast

check in, car parking, laundry service was fast, padel court was awesome

breakfast cereals would have been nice , kids evening food was a little expensive and silly hats for swimming

they have 1outside and 1inside pool , kids corner , spa (extra paid) and gym included

general facilities, cleanliness, staff, playroom for kids, swimming pools

the offer for different pillows and room service was great idea

beds are hard self serve laundry near by.

the facilities of the gym were very limited and were a quite old and worn out.

with different options, as well for tea next to the reception desk with places covered with wifi for guests to

no wifi that i was made aware of

the hotel had a gym

the size of the room and wifi were ok.

mini bar was empty and no menu for room service was available

nice bar downstairs

lots of bars/cafes close by

bed is comfortable, with daily room service .

smell from the drains in the bathroom, outdated furniture, and ready poor wifi signal

secondly , there is a bar in the hotel , so it is not like the hotel has limited space

the bar prices.

clean room service everyday and polite

the spa was beautiful but it was cold when i used it - it was like it had just been turned on but only

we ordered room service and when it arrived it was the wrong food, when i rang to explain the guy argued with

wifi worked great

cosy, intimate restaurant and bar areas

check out the tapas bar at the street behind the hotel, order a drink and you get the tapa for free, and lots

wifi is

there was no room service, and mini bar in the room. no tea or coffee machine in the room.

there was no room service, and mini bar in the room. no tea or coffee machine in the room.

they only told us it's possible to do it with laundry service

very spacious room and comfy beds. gym available but too bad didn't manage to use it.

room service was great

gym could have offered some free weights and floor space

when we woke up in the morning, there were many kids just going home past our hotel

room was so noisy early morning, with cleaners and laundry workers outside my window moving bins etc

location seems to me safe and can go with kids as well

the bar and restaurant staff went above the call of duty

was coach loads of school kids on skiing trips when we were there , so meal times were a bit chaotic

single beds were forced in one room, no room to walk for 2 adults and 2 kids

a laundry service is provided but one item costs 5 euros to just iron

jose , the hotel bar staff has excellent customer

the wifi was fast and dependable

good sized room, good breakfast and gym. the bathtub is a bonus

the paid coffee at the bar ( 2 euros ) was good;however, the free coffee they serve with the breakfast option

also the ambient sound in the bathroom sounded like there were a laundry room nearby

there is a self service laundry behind the hotel, how convenient

wifi is not good

didn t have breakfast as went to a bar for a cafe con leche y tostado for 2 50

excellent room service & hotel staff

were given a room that apparently shared a wall with the laundry or utility room

gym needs more attention

gym and pool not in operation

did not have breakfast, so cannot comment

the roof top pool had all amenities toilets, sun beds ,first aid point , brilliant for couples to families

was extremely grumpy, unwilling to help- god he must have had a hard time at home bringing his laundry to work

i liked how quiet it was and the pool and how clean rooms were

no outdoor pool

wifi was terrible in the rooms

evening and lunch (granada is cheaper than other parts of spain) +good place to stay with small kids, the swimming

laundry across from hotel

rooftop bar is really really nice too

wifi was

bar staff & housekeeping had great energy and we're attentive

people working there are very nice and the rooftop bar is a nice addition

night stay the spa was closed due to a burst pipe and there were no treatments or access to the pool and facilities

no pool

conveniently located valet parking below the hotel with ev charging

wifi is super slow through the property and in some places, included our first room in the basement

spa is very nice

coin laundry just 2 mins walk away

its breakfast self-service is fantastic

lobby and the bar area of the hotel have been modernised

excellent location, great staff. very clean. feels luxurious. nice breakfast

staff, as ever, were excellent - from the bar staff, the waiter at breakfast, the reception staff, cleaning

breakfast very nice staff the location near the station and 20 min walk to the city centre late check

pool area is a much needed asset for relaxing after a day

pillows, blackout curtains with no light leakage, delicious room service, very clean, reliable wifi

other places in spain 3-5 per night for a pet a pricey stay to begin with

no wifi reception in our room, also not via the tv...

their capacity to do laundry for 7 and deliver it to the door was great

there are no laundry facilities

yes, there was a washer and there were kitchen things, but there was no laundry detergent and no kitchen basics

stains of blood, wine, hair dye, shoe dye or similar, the hotel will charge the extra cost of the laundry service

office super helpful with all the information about area surrounding and even with our need for laundry service

facilities like the kitchen, daily room cleaning, laundry room, and balcony spaces are all great bonuses, as

appreciated the laundry facility- so able to wash my travel clothes

location, kitchen/laundry-room/gym-room/seminar-rooms

the complimentary laundry service was a thoughtful and convenient addition

full kitchen on the main floor, and a very fancy lounge to hang out downstairs, there was even a gym and weight

laundry charge was very high.

no iron in the room and when i asked for one i was told it can only be used as part of hotel's laundry service

wifi worked well, there is a mini fridge which was very useful

clean and well maintained in a great location in the centre of granada, nice reaturant and bar attached to the

no restaurants close by. only a snack bar available

is no swimming pool and the laundry prices are way too high (3 times what we have seen in sevilla, jerez and

everything, from the hidden bar to the rooftop

lots of restaurants and bars in close proximity

very pet friendly

most appreciated was the gifts of fresh bottles of water every evening when room service came to offer a turn

was a noise of a washing machine that started working, probably the room we stayed is near some laundry or

wifi didn't work for us at all which was very frustrating

room service staff was also very polite and helpful

warm the room * no hair dryer (but it was delivered after asking for several times) * what is wifi password

slow wifi

120e for laundry service for some clothes without informing anything before

the only thing i might improve or change is the opening time of the bar ( very limited)

excellent hotel, very clean. close to everything, has nice pool

the bar was closed (covid measure?). there were a coffee and candy machine instead.

wifi is weak , the window is not clean and doesn t open

our room was next to the laundry room, bit noisy in the morning

we couldn t figure out why anyone would chose this kind of light for anything else than a kids room and

wifi was working well

it had a tv and wifi

excellent in room wifi

hotel is in a really exceptional location, the room is small but nice, wifi works well

had only 2 choices of cereal for tge kids but rest of the food was ok

poor breakfast options

central in the city centre and close to some attractions and the breakfast

kids crying next room no shampoo and body gel

having laundry service in the hotel was a welcome, and much needed, surprise

they even offer laundry services, which we needed

wifi was faster than other european hotels that i have been at

wifi bit slow

wifi was not working. the breakfast was very simple. i missed vegetables.

wifi really slow. no bath tub. no leisure facilities.

excellent wifi

wifi was shotty

the wifi sucks super slow

wifi was just too slow

friendly service & early check in

good wifi

even passwords for wifi was

the wifi wasn t very strong

the wifi doesn t work very well, its slow

i send message via booking to ask about price of laundry, never get respond

do not do your laundry there, it is very expensive and we didn't have the price list in advance

booked this hotel because it had a pool

were charmed by the nice pictures of the spa but needed to make reservation and kids nit allowed in the pool,

spacious rooms with good wifi connectivity

the hotel offers many additional services, such as massage, room service, laundry cleaning

price of sending laundry to be done

the gym could be bigger and better.

center, located in the science park (which, by the way, is a great fun and activity for kids up to age 12-13 or

the only negative was that the bar closed quite early.

location , room, laundry service . staff

cleanliness, location , price , style , prices of mini bar are very reasonable

they let us have late check out with no extra!

very friendly staff and excellent breakfast as well

lively square, the nice staff, the great location, the reasonably sized room and the decent wifi: it

clean and tidy. great location. bar prices very reasonable for hotel

wifi was slow and didn t work very well in our corner room

the wine bar adjacent reception is a great place to stop before dinner for a glass of wine and tapa

the wifi was really not good, very intermittent .

wonderful staff, great bar downstairs and excellent location

there were bags of dirty laundry all over the hallways, which made the whole place seem dirty

wifi does not work well, when i was booking it said they have bathtub but there was only shower

comfortable bed an bedding . early check-in and late check out

we had to go back later for better explanation around wifi password and other things

not located in the attractive center but still ok, accessible by walk. has wifi.

bed is hard noise mainly from neighboring guests no place to dry laundry despite having a washing machine

only reason we dropped one star was because the very modern electric stove top and laundry machine with digital

laundry machine and the shower

not provided but a lovely cafe is just across the street, and the kitchen and nearby grocerie walkable stores

as a result, we had to leave one phone charging in the kitchen area

they give us early check in

the wifi signal was unstable.

very friendly staff, good wifi and very clean hotel room

staff, clean, good location, comfortable bed, nice toilet, good wifi, good price, quiet

the free wifi. the free computer. the smiljng accommodating staffs.

no swimming pool and drinks were very expensive at the hotel bar

having a spa is huge added value and also great restaurant downstairs

the staff, the facial treatment, the spa area, highlight is the fresh breakfast

disappointing for the price that use of the pool is 15 euros per person extra per usage which feels excessive

gym doesn’t open until 10

has in the room nespresso, and a mini bar (so you have a little fridge)

the restaurant was not open for dinner but they served some of the same menu items in the bar and they were

double doors so nice and quiet, good wifi

charge for a pet is ridiculous (35 per pet per night) and they force you to sign a document with a set of

room service did not provide fresh new towels or any slippers which we had to request for on return

the building has lots of souvenir shops, mom and pop restaurants, small grocery stores, and a laundry mat where

no laundry facilities in suite

the kitchen was really high quality and there was a small balcony, standing room only really, but you

location and big, well stocked room with a full kitchen if you wanted to cook in the apartment

wifi was a bit hit and miss. rooms a bit dark.

hotel stated as 4 star but no internal room service, over 60 channels on the tv but all spanish, no bar or food

wifi needs a booster

early check in

no room service after breakfast

pool was much smaller than we thought so only the kids got to use it

no slippers water pressure not enough laundry was a bit expenssive.

good breakfast and serviceable gym

location and wifi

was possible to hear the neighbours with kids talking and shouting in our first night

gym was small and didn t open for use until 9 am

they also arranged a same day laundry turnaround at reasonable prices

noisy and it would have been nice if the front desk could have helped me find a laundromat to do laundry

location was great. gym was good. staff were friendly.

no air conditioning in the room, had to sleep with the window open to the noisy streets below, no wifi, phone

traveled with my husband, 3 kids and 2 parents

the view of the apartments with laundry wasn t the best but since we were out all day it wasn t a big

in bath tube is sufficent to fill it and have a proper bath free of charge sauna facility and gym downstairs

spa and facilities

good gym, nice view to the cathedral

junior suite was excellent for kids. lovely staff. beautiful buildings.

good restaurant, very nice bar and excellent breakfast

the reception, excellent food at the restaurant and great wine selection, very nice staff at the bar along the

in the evening hung up on me while trying to call to ask for menu for room service

spa and facilities closed. the room was too obscure

wifi not good

no frills , no coffee in the room, no paper tissues, no bath rope, not even a laundry bag

great location, lovely room and nice with a small rooftop pool!

maybe a few more lounge chairs around the pool area.

very generous room size for two adults and a pull out bed for two kids 5 and 7

of toilette brushes in the rooms wine list too limited in the bar (and either too warm or too

wifi worked fine

- good price - perfect location to explore the city - clean - good wifi - modern room

small bed, not for 2 adults

friendly staff, good location, wifi, clean room, comfortable bed and good value for money.

good wifi

nice and kind staff good location which is easy to access to the historical site good laundry and vallet parking

also laundry delivery happened both days before midnight right under our window, which we could hear

they also went the extra mile to get our laundry returned in on the same day

very good breakfast! location is very central, and the staffs were friendly and helpful

comfortable, friendly and helpful staff, breakfast was fresh and plenty of it and location was

i also used the laundry service and apparently they lost the paper i've given them and do only laundry to my

limited parking staff seem disinterested at times wifi poor breakfast overpriced

beautiful breakfast buffet

air conditioning only served adult bed-- kids area was warm because there was no additional air conditioner

very good breakfast double bed good

using their laundry service is very expensive.

the laundry service was very expensive - make sure to get a quote beforehand

the gym could be a bit bigger. however, a nice personal trainer.

we missed an important basketball game and our kids could not watch tv

also, tried to order room service (twice) but was unable to communicate - no english-speaking staff available

staff were very helpful and the spa facilities were very good considering the size/location of the hotel

receptionist was nice comfortable room and beds reasonable room service

we requested a suite because i was traveling with wife + 2 kids, and our rooms were very spacious and clean

spa and massage was excellent

vibe location bar on roof overlooking fantastic views

no facilities such as iron or laundry service, the room fridge was not working and no kettle to make tea

brilliant location, great breakfast, large bedrooms, very clean. helpful staff.

a bit dated tv and wifi ...

is outstanding, staff is outstanding, comfort is outstanding, location outstanding and breakfast is outstanding

good room, good wifi

the gym and spa facilities are a bit small but very nice

the royal breakfast was great & also we cherished the hammam + spa area with the pool

roof top bar was excellent and a nice place to have a drink at sunset before dinner in nearby restaurants

the breakfast had a wide variety of options and was delicious, and the rooftop bar was out of this world

clean room with great room service and little touches

laundry service was very expensive in light of over service costs

there was also laundry service, bathrobes and slippers, which i didn't use though

wifi was good

wifi was very good

wifi speed was variable during my stay