staff is fantastic, clean and great breakfast

location, comfortable, and good breakfast options.

cafe in lobby was great for breakfast

nice facility and clean, great staff, good breakfast. good central location.

the daily breakfast was great

breakfast was well attended by friendly people

gym need update

breakfast in the morning was amazing

breakfast was good, fresh, coffee needs some improvement

the walls were a bit thin, but other than that, nice hot water, wifi, and beautiful lounge area

breakfast is incredible

there was no room service

no room service or bell boy

breakfast was good overall, but more of the same every day. there is some room for improvement.

free, safe parking

no direct acces from the parking to the hotel

fare was a lie, don t clarify about hidden fees, pet friendly is just a lie, because with the tax and this

friendly and efficient staff. extremely convenient location. excellent breakfast.

- excelent price - attention - wifi coverage - free parking

the breakfast waiters need to be trained to be more friendly and service oriented.

breakfast i would prefer to be able to serve myself

wifi was unusable at busier times of day, and it was very noisy often late at night or early in the

breakfast and great service

breakfast wasn't that good.

laundry service is expensive, towels and toilet paper are hard, small tv, orange juice and eggs for

we had room service one night which was extremely quick although a very limited choice

breakfast has a lot of room for improvement!

the gym

another improvement can be to add dumbbells or weights to the gym

beds are a little hard, the tv didn t work, the wifi was bad

the breakfast was good and also the location.

every morning we had a good breakfast

they quoted us $85,000 pesos for a load of laundry.

staff and breakfast

didn't have breakfast but there are some great restaurants around the area.

lied about parking lot and garage, in their reservation page says parking is available, but they let my car

short taxi ride to metro nice breakfast good coffee wholesale district across the street.

nice breakfast with natural 'jugo

wifi excellent

efficient space, it was a relaxing environment with wonderful staff especially sandra who made sure that

safe location, good facilities, friendly staff, decent enough breakfast

hotel is well priced and we'll located i like that it had parking

parking doesn't exist

there is secure parking (we were on motorcycles, so very important)

laundry service

hotel restaurant (super delicious and great) better than outside restaurants restaurant gives room

breakfast wasn t it at all

parking, clean and tidy double room cleaned daily, excellent food in the restaurant and cheap,

room service is very affordable and delicious, except one morning the food arrived in 15-20 minutes

the breakfast is in another hotel and the included with the room is not very nice

there is save parking in the basement whereiparkedmymotorbike.

breakfast

com about extra fees for bringing pets, and i never expected the costs would double for bringing 2 dogs instead

unexpected costs of having to pay extra for bringing pets, even though the hotel is listed as

chose this location due to the underground parking lot but when we arrived after dinner it was full and we had

laundry service is inexpensive and will even clean shoes

prices to have laundry done is per item and was very excessive

didn't understand laundry instructions , maybe they should change the laundry process/instructions

we spend time at the pool, who has a incredible view

nice property , the staff was excellent and very helpful, despite the english- spanish language barrier, they

we had car problems and arrived after dark, they still invited us to use the pool and sauna

swimming pool and good breakfast

pool was too small for laps and a little cloudy

really nice breakfast neraby the pool with many animal approaching like birds and squirrels

the pool is very good size

breakfast

very good wifi and tv

very comfortable / breakfast

wifi wasn t great but it was ok

- not acceptable also she gave me the incorrect room on the first night so i had to change rooms breakfast was

the sheets were stained they smelled clean, but the stains made them feel like dirty laundry

cheap and efficient laundry service good view from the balcony big smart tv to connect to youtube, netflix etc

the apartment had what was needed the kitchen was well equipped, as was the laundry area

having a laundry sink and drying rack in the room was very helpful

windows do not close well, so traffic noise all day and night long would not recommend the laundry- missed

very nice service, polite staff, nice breakfast

breakfast could improve a bit. otherwise everything great

very good breakfast and wilson who served was very nice and took very good care of us

didn't have wifi in the room and fall all the time. more variety in the breakfast

it also has a very nice breakfast and the staff is very friendly

very helpful personelle, helped with laundry, tours, taxi for airport

tv ia horrible never works and laundry service is subpar

they have laundry service as well

fast wifi

wifi was strong and fast

super nice staff, really friendly and helpful. great breakfast, snacks and safety location.

if u wanna walk its 20min 5 min with taxi(uber) save they have camara, quite place good service breakfast special

breakfast was delicious, staff very helpful, calls to book a tour for you just neeed to take out

the receptionist has to cover the chef for breakfast last day of our stay

although the breakfast was included, i did not try it

the laundry service was the best i have ever experienced

wifi failed from time to time

all the staff was very nice with the exception of the kitchen woman who was very rude to us

nice kitchen and cleaning staff, fresh breakfast

the first day, i didn't see anyone on the kitchen to serve breakfast (not included)

we got robbed in the laundry

their laundry service was too pricey

the parking

also, no one knew where to do covid rapid testing as well as the spa and pool area was closed

24/7 room service, yacuzzi

the laundry service is very expensive, around 4 euros to wash a single shirt

stayed here a number of times its well located next to malls, gyms and eateries

and also the gym is very small and i wish the pool was open until more later in the night

the gym is petite but very useful and has just the right equipments

delicious breakfast, relaxing pool, amazing staff, nice location, comfy bed

* the hotel does not have a mini bar service * the rooms are not quite comfortable the hotel is not really

breakfast was amazing

the breakfast was delicious and varied

great breakfast, staffing is very friendly from the doorman to the housekeepers. everyone

safe area and perfect for tourist and/or if you are traveling with kids

no food or breakfast is provided by the hotel directly

no breakfast, and small areas, bathroom cleaning

laundry could be done through the service at the hotel, but if you want to do yourself or outside

the entire staff was exceptional from the front desk to room service and laundry service everyone was

facilities were nice and clean, hot breakfast was simple but tasty, and pool was fun for the kids

the air conditioning system was so noisy one evening that i didn't sleep but 1-2 hours and the gymnasium has

gym was very small and as there were no windows, when it rained the treadmill and other equipment

floor room was vibrating, laundry one shirt was burnt one was stained, although they didn't charge me for it

nice spacious rooms, friendly personnel, perfect laundry service.

at all, but the breakfast and laundry prices seemed a bit on the expensive side to me too

very centrally located, modern facilities & open-air sections of restaurant and bar at lobby

breakfast bar was great, the staff was exceptional - outstanding

uncomfortable to get to the rooms, bad wifi, bathroom so-so

don t have room service, they put me on the 5th floor and elevator was not available or working

breakfast was very limited and it wasn t in the best location

bad the bar was not open at nights

staff, breakfast, room.

was connected to wifi and didn't work reliable so affecting mobile wifi (i advise hotel to implement cable

breakfast was very good and the bar area has an amazing view of the city

i was misinformed about the breakfast hours, there was no laundry machine in the apartment nor a fully equipped

our apartment had a beautiful view of the city, the daily room service breakfast was excellent

need to spray everywhere for cockroaches we had cockroaches in the bathroom and the kitchen

is included, on-site garage parking (i did not need), across the street from an upscale mall without poblado

the breakfast is fantastic

breakfast it s just okay

having a gym was a bonus

wish there was a pool.

breakfast ok - need in-room delivery of meals

great space, great little gym to workout

breakfast buffet was fantastic

the room service and kitchen staff also did a marvelous job every time i placed an order

parking was very convenient and i always felt safe for me and my family, especially that it is on a

breakfast is delicious, with a wide variety of options to suit every taste

no bar noisy of heavy traffic

laundry at the hotel is also very expensive

laundryvon site aside from room service which was expensive but

didn't like that i had to go by a dark parking garage or through the 2 poor lighted stairs to get to oviedo mall

wifi was spotty at best, didn't have it much at all which was a problem for getting work done but

the breakfast was tasty, good location, near the mall

the laundry service

breakfast buffet rooms too small refrigerator not in her bedroom parking garage too small

rooms were a little small breakfast choice for vegetarian option very limited.

gym

definitely didn't like the breakfast, breakfast staff service, the kitchen facilities and the non restaurant

if i had to nitpick, there was no laundry service on the weekend, and i really needed something cleaned

staff knocking the door to see if you want to do laundry or room be clean.

the price of everything (food/drinks, laundry service), no ice available for guests, the tv set.

wifi could be better

bathtub was kindof grotty, safe didn't work, no facilities like swimming pool, jacuzzi or anything, nor a gym

we would like to have more choices in the breakfast

the breakfast is prepared in their small kitchen by staff members, who generally have more than 1 task

the breakfast was delicious and the cleanliness a 10 out of 10

excellent breakfast and location

good breakfast

not enough towels. laundry took too long

some issues with having guests and they change over $200 for laundry

i liked that we had free wifi. that was really helpful.

dining room service location

the staff was very friendly and accommodating. parking was easy accessible.

hotel pool is like a hot tub its not a pool

breakfast was fresh and tasty each morning, with a good selection to choose from

thaks to mateo for the attention and the cheff for the breakfast.

my only reservation is that they must advise all guest that the mini bar inside the room doesn't come with stay

breakfast is nice,rooms very clean,and staff is amaizing

breakfast and room service food was very good

everything clean. staff very friendly. breakfast was great

the spa staff were awesome

arrival shortly before 10pm, and hungry, all restaurant and bar service was closed

very small pool

only gym was ready

was phenomenal everyday, room service and house keeping were excellent so was all staff we ran into

no laundry

laundry was overpriced (30 dollars for 2kg

it is not always that you give your clothes to laundry

the laundry was incredibly expensive, and the wifi cut out few times for a few minutes

additionally, i had some clothes washed by the laundry

laundry service is quite expensive compared to local pricing the restaurant felt crowded most

soap dispenser provide very limited quantity of soap in the bathroom and laundry service is very slow, it took

the only thing i didn t liked was that the gym was tiny

i'd like to see the gym improved at some point

friendly staff, clean rooms, great breakfast

the laundry services it cost me a lot for little clothes to wash

all incidentals at san fernando, laundry, menu prices at the only restaurant, (dann carlton has three) were

prices for the laundry service was rather high

cost of the laundry was extortionate, basically 11000 for one pair of socks if we understood it correctly

-breakfast is excellent -rooms are spacious and provide fantastic value for the money, quiet aswell -service

helpful team, good bfast and great washing facilities for laundry. fantastic location!

added bonus of laundry here, too

laundry service with no fee

the staff is very attentive and kind, the rooms are beautiful and clean, laundry is free of charge, the breakfast

love the rooftop area with hot tub, lounge chairs, gym and laundry facilities

(laundry service: please double check that your delicate clothes don t end up in a hot dryer and

we had problems with our laundry

we used the laundry service which was very efficient

was not included, but it was so cheap and room service was an option

good breakfast in the restaurant attached

the option to do laundry for a fee was another big plus

they were also great help with tours, laundry and general tourist information, and they were some of very few

had and also they had a sack on the door that said as much as you can and they would do it all laundry that you

comfortable rooms, terrific breakfast, friendly staff, fast laundry, excellent location.

we also used their laundry service, good and fast

laundry service was not good

internet, not a great location, front desk staff not particularly helpful, overpriced laundry and minibar services

location, front desk staff not particularly helpful, overpriced laundry and minibar services, no room service,

no room service & no restaurant!!! jacuzzi tub did not work!

room with balcony, very good breakfast with many options, secure underground parking, english speaking channels

not a negative on the hotel, but once we converted the peso to aud we realised how expensive our laundry service

the service and the laundry prices

do not get the laundry service

hot shower; smooth check in and check out; very good staff service including housekeeping and laundry; excellent

twice for laundry

rooms a little larger? and the cost of doing laundry was outrageous.

they lost one of our clothes on the laundry and they said that are not responsible of that

the bar upstairs was not open during the week.

breakfast was outstanding

the gym is super tiny

the laundry service a bit expensive but was quick and convenient

good airconditioning and laundry service

unclear information about laundry service which is not that efficient due to the fact that is a service provided

laundry service was fast and affordable

they do have a laundry on site with reasonable prices (we used it

the room looked like it was recently renovated and they had an affordable laundry service

we enjoyed the laundry service and the breakfast was good

getting laundry done at luum was easy as well at a good price

the wifi was slow

fact we were able to have an early check in was greatly appreciated

they also offer laundry service

efficient laundry cleaning service

the apartment complex offered a laundry service which was helpful

not do laundry because the only washing machine they got was damaged

we used the laundry service which was affordable and helpful for dirty clothes

cost of laundry extortionate, but no one forced us to use that service, so

we got laundry done and i couldn t believe the speed it was returned to us

small room, laundry service did not work well

they did our laundry in a matter of hours, and the breakfast was very good

location, great room, free fruit, good breakfast, quick laundry and friendly staff

the attention from staff the clean of room the breakfast

40$ more than booking 2- the price was definitely not worth what we got 3- they start cooking breakfast at 7am

of the ladies overcharged me for having a guest, and the breakfast is mediocre at best, no menu, you just get

the breakfast was meagre and repetitive: scrambled eggs with what seemed like some form of tortilla,

breakfast satisfactory

laundry pickup took 4 phone calls and 45 minutes to explain despite this being an offered service

wifi not strong enough log in every 5 minutes

also the water temperature of the pool was good, nicely warm

strong wifi

the hotel has a fantastic spa and the food is great

good location. great beds, very clean room. newly renovated. good wifi.

the breakfast is a good quality too and has a good range of choices

breakfast was included, room was clean and staff was very nice.

reception, breakfast included, nice staff, clean, water to refill bottles and make hot coffee, little terrace

breakfast was verry good, you have options, i like that

you to walk to el poblado the staff is really helpful and fulfills all requests like having laundry done on

also, hot water supply stops due to hotel activities such as laundry

perfectly located and i was able to bring my pet

the breakfast is delicious

we really enjoyed breakfast every morning

spacious suites location view from 18th floor laundry machine in room friendly staff

also a laundry room that is fully equipped

we had a washer, dryer, full kitchen, dining area, and living room, and two bathrooms

- key cards to go up elevator (great for safety if you have kids) - delicious breakfast and exceptional staff

center with exito (colombian walmart), so we were able to get food to cook in our ensuite kitchen

the hotel also offered to do our laundry, but then they charged us for it

breakfast options a little limited. laundry v expensive - and overcharged ( refunded)

my second issue was the laundry price

great location - a short but steepish walk into the main bar /restaurant area - like provenza

wifi was spotty

a few coffee capsules and when we asked for two more we were asked to may for them also the laundry service

year s party was terrible, laundry service works weird, needed to explain how to wash, 90% of workers cannot

the laundry service is extremely expensive

is the the laundry rates so high makes no send paying 200 mill for laundry when the unit itself got the night

for example laundry, where they charge 5 usd per underwear and 10 usd per shirt

the internet was really slow at times. the laundry was super expensive

but the biggest travesty was my laundry bill when i checked out

the laundry service it s too expensive!!

think that they overcharged me at the laundry

the breakfast was only ok. food was good but breakfast service was not good.

the service was excellent and friendly. every request was tended to. fast laundry service.

negative is the laundry service

in addition the laundry service is a nice touch

great local. nice staff. good breakfast with a. view

there are no coffee making facilities in the rooms, although there is a kitchen.

the wifi works super well

the kitchen noise carries to the rooms. if you are a light sleeper, bring ear plugs.

others pointed out it can be quite noisy when other people talk in the kitchen or come in

clean rooms, friendly welcome and an easy early check in, good communication via whatsapp and the hotel was

the hotel is on feels slightly sketchy), nice and stylish/spacious private room and good communal kitchen and

very nice breakfast, clean rooms, laundry service, air conditioning

they tried to charge me twice for laundry service

breakfast had a good selection of hot and cold items, more variety than we expected

perfect location in medellin, good breakfast, friendly staff

very nice breakfast, clean rooms, laundry service, air conditioning

the breakfast is very good and the staff people are very kind !

best stock in a mini bar i have seen yet in colombia

i left my phone at the breakfast table and they kept it for me till i returned from my outting

room was clean but extremely small; excellent breakfast and late check out

an on-site bar that i think because the hotel is so close to a party area

also, laundry is very expensive

scam me on the laundry charging me $60 for 4 pairs of socks and 4 underwear, i had to call the police, which

taxes on laundry not mentioned

the laundry service was a rip off, 10 times what we have paid at other hotels in colombia

made some great recommendations, this was halfway through my trip and they recommended a great laundry a block

the hotel also offers a very reasonable and quick laundry service which was fantastic

laundry was more expensive than i was expecting it to be.

there's is no iron. amenities show there is laundry machine room but no. only laundry service.

when parking we had to go down and driveway is really narrow and small

kitchen you can cook in if needed and sofa to relax on