beds are a little hard, the tv didn t work, the wifi was bad

the breakfast was good and also the location.

every morning we had a good breakfast

laundry service is expensive, towels and toilet paper are hard, small tv, orange juice and eggs for

the breakfast was good, nothing out of the normal

wifi was usually pretty good, with only a few minor slowdowns

i want to thank mr freddy a handsome guys that serve us everyday breakfast with a smile

the breakfast is the same everyday i was tired of eating the same scrambled eggs every day but it was

very quiet and has a small pool

everything else apart from the wifi was very good.

i liked the breakfast

wifi in bedroom

the pool is very good size

breakfast could improve a bit. otherwise everything great

the breakfast was delicious and staff and amenities were phenomenal

very nice service, polite staff, nice breakfast

during breakfast service coffee wasn t available in the lobby.

made to order breakfast

didn't understand laundry instructions , maybe they should change the laundry process/instructions

prices to have laundry done is per item and was very excessive

laundry service is inexpensive and will even clean shoes

room service food is amazing and available at late hours

my only small criticism is that the gym was limited but certainly functional

having a laundry sink and drying rack in the room was very helpful

the apartment had what was needed the kitchen was well equipped, as was the laundry area

1. spotty internet 2. laundry rate was 3000 cop per piece - even one sock !

cheap and efficient laundry service good view from the balcony big smart tv to connect to youtube, netflix etc

the sheets were stained they smelled clean, but the stains made them feel like dirty laundry

breakfast was not so bad only thing there have more variaty but all by all is was oke totaly great

breakfast was ok could av mix it up a little tho

very comfortable / breakfast

wifi wasn t great but it was ok

very good wifi and tv

they quoted us $85,000 pesos for a load of laundry.

short taxi ride to metro nice breakfast good coffee wholesale district across the street.

staff and breakfast

lied about parking lot and garage, in their reservation page says parking is available, but they let my car

wish the breakfast options would have bigger, it was just 3 options, which i had to repeat several times

breakfast was varied, healthy and delicious

is good and convenient to shopping and restaurants, and they have secure, off-road parking which is a big plus

everything. hospitality. the room. the breakfast. the rooftop. the jacuzzi in the room . all.

safe location, good facilities, friendly staff, decent enough breakfast

no mini bar in room as advertised breakfast was monotonous no english spoken by frontline staff

parking doesn't exist

there is secure parking (we were on motorcycles, so very important)

the laundry service is very expensive, around 4 euros to wash a single shirt

the gym is petite but very useful and has just the right equipments

and also the gym is very small and i wish the pool was open until more later in the night

of our stay while the pool and bar were under construction therefore not available to us and the kids who were

wifi is strong and fast

the laundry service was the best i have ever experienced

the wifi was good

no wifi in the rooms

nice kitchen and cleaning staff, fresh breakfast

wifi was great, comfy beds too

laundry service

great place...staff very nice and helpfull..cleaned everyday..good bar on the roof

the bar at the top of the building seems to function as a third-class nightclub, with nothing to enjoy

having fun at least till 3am or even longer in the lobby and in the morning people were having breakfast near

nice building, parking available. nice rooftop with bar

com about extra fees for bringing pets, and i never expected the costs would double for bringing 2 dogs instead

there is save parking in the basement whereiparkedmymotorbike.

unexpected costs of having to pay extra for bringing pets, even though the hotel is listed as

wifi isn't good.

the breakfast is in another hotel and the included with the room is not very nice

* the hotel does not have a mini bar service * the rooms are not quite comfortable the hotel is not really

the hotel has private parking included which is great

there is parking and it s very safe

good hotel, good parking,great breakfast.

food service and bar where only available for a few hours a day

their laundry service was too pricey

we got robbed in the laundry

are realy helpfull carring, breafast was superr everyone there was super nice to my family, my kids were spoiled

the fruits were a little hard on breakfast.

good room service

tv ia horrible never works and laundry service is subpar

very helpful personelle, helped with laundry, tours, taxi for airport

they have laundry service as well

fast wifi

wifi was strong and fast

it didnt have room service, you had to go to the lobby and pick up the food

never happened to me before the gym is a joke

breakfast, suitable for business and close by to a good mall in case somebody need anything

there was no room service

not enough parking for all guests, if you are not using a car it's a good option.

nice spacious rooms, friendly personnel, perfect laundry service.

floor room was vibrating, laundry one shirt was burnt one was stained, although they didn't charge me for it

at all, but the breakfast and laundry prices seemed a bit on the expensive side to me too

room service had good food

the facial and massage i got at the spa were great

the breakfast was not particularly healthy however i was able to find a little protein with some eggs

the receptionist has to cover the chef for breakfast last day of our stay

although the breakfast was included, i did not try it

breakfast was delicious, staff very helpful, calls to book a tour for you just neeed to take out

location near to aguacatala metro very clean and tidy good value tasty breakfast (3 options: traditional, american

chose this location due to the underground parking lot but when we arrived after dinner it was full and we had

parking is outdoor but secure

next to mall, there was parking for the car i had, air conditioning is great, staff are very nice and friendly

friendly and efficient staff. extremely convenient location. excellent breakfast.

should be a direct door to the parking at least letting use of emergency exit door in the first level

no direct acces from the parking to the hotel

it's incredible that you can't get hot food as snack bar it's just vending machine type stuff

the wifi is pretty

great space, great little gym to workout

excellent breakfast , good location

breakfast was one of the highlights: incredibly delicious, varied, and perfectly prepared to start

the entire staff was exceptional from the front desk to room service and laundry service everyone was

laundry could be done through the service at the hotel, but if you want to do yourself or outside

the daily morning breakfast was so yummy

location, secure parking and friendly staff.

the pool could be bigger, but it works to be in the pool with kids.

even the gym equipment doesn t work outside of 1 elliptical and the few free weights that are all the same

room was spacious and gym was well equipped

parking on site

everything clean. staff very friendly. breakfast was great

gym could have better maintenance and i didn't like that there was a door to the next room inside

breakfast is served on a beautiful terrace

the room service is fast and the qualy is great

breakfast buffet was fantastic

breakfast was very good. the bar was also good and the people serving

excellent breakfast. fast wifi. good news channels in english.

hotel pool is like a hot tub its not a pool

breakfast was fresh and tasty each morning, with a good selection to choose from

laundry at the hotel is also very expensive

laundryvon site aside from room service which was expensive but

the gym is too small.

traveling with kids, a 10 am cut off for breakfast is too short, a noon check out too soon.

the kitchen should have pans & a water heater would be handy.

the breakfast was delicious and the cleanliness a 10 out of 10

excellent breakfast and location

breakfast was poor in choice and quality

plus, there is no 24 hour room service and no free toiletries either as in room description

good breakfast

the laundry service

poor breakfast options for vegetarians.

room and gym facilities are great

gym

good breakfast

breakfast i would prefer to be able to serve myself

the breakfast waiters need to be trained to be more friendly and service oriented.

breakfast and great service

wifi was unusable at busier times of day, and it was very noisy often late at night or early in the

breakfast wasn't that good.

if i had to nitpick, there was no laundry service on the weekend, and i really needed something cleaned

staff knocking the door to see if you want to do laundry or room be clean.

the price of everything (food/drinks, laundry service), no ice available for guests, the tv set.

location top! breakfast top! room top!

not so good gym awful: there was not a pool an gte jacuzzies did not work

laundry pickup took 4 phone calls and 45 minutes to explain despite this being an offered service

gym was poor and needs to be improved

the service , the view , the pool, location , big mall next to the hotel .

the room service staff were quick and courteous

difficult parking

also a laundry room that is fully equipped

spacious suites location view from 18th floor laundry machine in room friendly staff

couldn't use the pool. they requested the us of a swimming cap and they had none available

nice wokring space and kitchen

spacious rooms and great breakfast.

laundry service was not good

internet, not a great location, front desk staff not particularly helpful, overpriced laundry and minibar services

also, the lack of a pool was a bit disappointing especially since medellin doesn t have any nearby beaches

the city view from the room; the friendliness of the employees and the delicious breakfast!

spa bath in my suite was literally leaking orange rust out of the faucet, hot and cold don't blend

some issues with having guests and they change over $200 for laundry

not enough towels. laundry took too long

i liked that we had free wifi. that was really helpful.

clean, spacious with a kitchenette

missing kitchen stuff

soap dispenser provide very limited quantity of soap in the bathroom and laundry service is very slow, it took

laundry service is quite expensive compared to local pricing the restaurant felt crowded most

breakfast was more then enough to left me full until midday with a variety of selections of hot and

the breakfast space is limited in cases of high guest attendance

large breakfast with many choices

the laundry was incredibly expensive, and the wifi cut out few times for a few minutes

laundry very expensive.

laundry was overpriced (30 dollars for 2kg

communication was very poor. bad organizational skills in regards to extra services like laundry

it is not always that you give your clothes to laundry

the breakfast was great

pool area desperately needs some shade.

only gym was ready

everything good excellent gym restaurant spa staff

water was not so warm in the swimming pool.

cost of the laundry was extortionate, basically 11000 for one pair of socks if we understood it correctly

the laundry services it cost me a lot for little clothes to wash

prices for the laundry service was rather high

all incidentals at san fernando, laundry, menu prices at the only restaurant, (dann carlton has three) were

every thing the bar man alex the head of waiters the food and the pool staff natalia the room

breakfast in the morning was amazing

gym need update

breakfast was well attended by friendly people

location great customer services delicious breakfast

the daily breakfast was great

breakfast options a little limited. laundry v expensive - and overcharged ( refunded)

the hotel also offered to do our laundry, but then they charged us for it

my second issue was the laundry price

great location - a short but steepish walk into the main bar /restaurant area - like provenza

s absolutely beautiful, the staff could not be more helpful, breakfast was outstanding and the location was

you to walk to el poblado the staff is really helpful and fulfills all requests like having laundry done on

also, hot water supply stops due to hotel activities such as laundry

amazing rooms, decoration, location, breakfast and staff

wifi was patchy at best only issue.

breakfast is basic but very nicely done

everything ((todo) the natural gardens ,staff amazing people, breakfast. excellent location

the breakfast was wonderful and the staff go above and beyond.

because it was raining and our clothes an luggage got wet, they moved us to another room and the wifi wasn t

wifi was not working the whole time i was there

the staff was so friendy and helpful loved the view at the bar everything was just nice

year s party was terrible, laundry service works weird, needed to explain how to wash, 90% of workers cannot

a few coffee capsules and when we asked for two more we were asked to may for them also the laundry service

the laundry service is extremely expensive

is the the laundry rates so high makes no send paying 200 mill for laundry when the unit itself got the night

for example laundry, where they charge 5 usd per underwear and 10 usd per shirt

we also took tide pods for the washer but they probably have some laundry detergent you could use or buy

rooftop jacuzzi and available laundry machines were also appreciated

laundry facilities, rooftop deck/pool area, secure building, garage parking, very quiet

laundry service with no fee

the staff is very attentive and kind, the rooms are beautiful and clean, laundry is free of charge, the breakfast

pool was so cold.

room had windows into a semi-enclosed atrium where the breakfast was served and the lobby/reception area

poor wifi and no hairdryer in the bathroom (they had one at the reception though, so problem was solved

good breakfast fantastic staff

i love the pool and sauna

4 parking spaces only, you better arrive early if you want to find a parking spot available

wifi connection was poor

air conditioning, shower continually overflowed into the bathroom, wifi was terrible, no fridge or even ice

wifi was slightly patchy at times so we had to switch it off for much of the trip

i had a bit of wifi issues, but i spent a lot of time outside, so not being able to connect 24/7 wasn't an

the service and the laundry prices

do not get the laundry service

not a negative on the hotel, but once we converted the peso to aud we realised how expensive our laundry service

twice for laundry

hot shower; smooth check in and check out; very good staff service including housekeeping and laundry; excellent

they tried to charge me twice for laundry service

very nice breakfast, clean rooms, laundry service, air conditioning

everything was good value, wifi worked well, breakfast accommodates most diets (veggies and vegans won't get

they didn't had wifi in our 3 day's stay.

perfect location in medellin, good breakfast, friendly staff

we like the size of room, friendly staff, location,, laundry service,

wifi in our room (on 3rd floor) was way too patchy

location was amazing, the bed was comfortable, and the wifi was decent

the wifi in the room was very bad

the rest room was too small & the wifi sucks. they can do something with the wifi.

the bathroom is small the wifi is not good

location, great and friendly staff, free breakfast, very clean, they clean

also, the breakfast included was perfect

the breakfast was too small portions

the breakfast was great! you can choose from 4 different options.

breakfast was at a another hotel about 10 minutes walk away.

free breakfast with really friendly lady who was a great person to see first thing in the morning

comfortable, hot tub was great, building very secure, staff was super friendly and helpful, the breakfast was

breakfast was great with eggs, pancakes, fruits, cereals, orange juice and much more

and breakfast can get very crowded when there es a tourist group there

comfortable rooms, terrific breakfast, friendly staff, fast laundry, excellent location.

the option to do laundry for a fee was another big plus

had and also they had a sack on the door that said as much as you can and they would do it all laundry that you

location, lovely staff and the quickest laundry service i have ever found

to begin with, i only had a little bit of trash which i just handed off myself or once a week a laundrybag

(laundry service: please double check that your delicate clothes don t end up in a hot dryer and

we had problems with our laundry

we used the laundry service which was very efficient

this hotel is pet friendly and they even provided our puppy with her own bed and bowls

not to mention the breakfast was delicious

the laundry service was so expensive and not really good

room however, was in a place were is close to the laundry and the staff room, hence early in the morning we

only big enough for one staff member and a laundry cart, guests had to wait

i found it odd that the card reader at the bar in the lobby and the one used for room service worked but not

the staff was great the restaurant food was excellent the decor beautiful breakfast was great

unclear information about laundry service which is not that efficient due to the fact that is a service provided

the laundry service a bit expensive but was quick and convenient

good airconditioning and laundry service

laundry service was fast and affordable

they do have a laundry on site with reasonable prices (we used it

the breakfast was meagre and repetitive: scrambled eggs with what seemed like some form of tortilla,

the attention from staff the clean of room the breakfast

breakfast satisfactory

of the ladies overcharged me for having a guest, and the breakfast is mediocre at best, no menu, you just get

40$ more than booking 2- the price was definitely not worth what we got 3- they start cooking breakfast at 7am

the laundry service wasn t up and running (even-though the city of medellin was out of water for loke

itself is quite small, though we were prepared for that and the very large terrace helped - doing laundry through

asked for laundry service and we didn t get a heads up that it would be a luxury service and we had to pay

wifi was a little weak on the 5th floor

the room was also loud at night but we were next to one of the main bar strips so hard to avoid

there is no stove or oven in the kitchen, just a microwave, so you cant cook

the all night rave in their pool which was outside my rooms window.

the room with the indoor pool makes you feel like a king

clean and very good located, the kitchen's well organized, great staff, speedy wifi, very close to restaurants

kitchen very poorly equipped - no pots and pans, no kettle, no hob, no bin, no washing up liquid

we enjoyed the laundry service and the breakfast was good

the room looked like it was recently renovated and they had an affordable laundry service

getting laundry done at luum was easy as well at a good price

room ,nice staff,breakfast cook in front of u ,coffe really hot love it ,everything you need they give it to u

breakfast was good as well, may be simple for some but perfect for us

the breakfast was expensive too also the laundry

laundry room is very well equipped

laundry service located in the same (6th) floor

than they lost my laundry it took 5 days to generator my receipt only to find out they forgot it again

wifi in the dorms cleaning stuff took/steal my shoes and then they appeared in the laundry

rooms a little larger? and the cost of doing laundry was outrageous.

they lost one of our clothes on the laundry and they said that are not responsible of that

breakfast was superb

the room and roof top pool and bar great

room service ends at 10pm however reception is 24hrs and available via whatsapp

friendly and helpful staff - beautiful and spotless room - top roof terrace with sunbeds and pool - private

breakfast isn't included but there is room service available from the downstairs restaurant and loads of options

location, wifi, working space

we got laundry done and i couldn t believe the speed it was returned to us

small room, laundry service did not work well

location, great room, free fruit, good breakfast, quick laundry and friendly staff

they did our laundry in a matter of hours, and the breakfast was very good

cost of laundry extortionate, but no one forced us to use that service, so

five-star services like hotel laundry

ich i used)

rooftop bar/pool - free breakfast, laundry service

best location, best rooftop pool / bar

breakfast with really nice options to choose from

mini bar so great

amazing price for the location! super clean and comfortable! breakfast was great too!

late check out time is useful

good service. good wifi. just a bit loud... breakfast ok.

wifi connection was horrible

the wifi was in and out but i was too busy outside to worry about that

excellent and complete breakfast

modern hotel, especially loved the pool, rooftop bar

the hotel aware, the manager kindly upgraded me to one of their best rooms and offered a free breakfast for the

wifi size of the rooms amenities

to get laundry done is only 10,000 pesos

position near the best restaurant and bar, very helpful staff and top service ( excursions, laundry

the staff did my laundry but lost a pair of socks and still charged me full amount

the breakfast was another highlight of my stay delicious, fresh, and a great way to start the day

the hotel is on the main road and breakfast is on the main terrace