noise the have party at the swimming pool with speakers and too much noise until 4 am , plus the breakfast so

people out partying by the pool and with noise till 5am also the very little choices you get for breakfast

lots of music in the room very loud and people drunk in the pool area very late in the night

people out partying by the pool and with noise till 5am also the very little choices you get for

service so bad, too much noise the have party at the swimming pool with speakers and too much noise until 4 am

the parking lot was safe.

pet friendly good breakfast

room is in need of repair and upgrade. parking is difficult.

the breakfast was good and location was easy to find

pool,room service..awesome bar and patios

parking was secure

the breakfast food selection. they should fire the kitchen manager.

location, clean, nice facilities, pool, free breakfast and restaurant in complex

the room have tile instead of carpet . parking lot is safe.

hot water poor breakfast no room service i think they change ownership and the new owner wants to make fast

didn't eat breakfast that day. sorry !

restaurant closed saturday at 6 pm, no room service, no assist from reception ordering food

they put me in furthest room with no wifi

wifi in the rooms was really bad. signal level is insufficient, constantly disappearing

wifi was almost completely dysfunctional

had underground parking, wi-fi, restaurant, small pool, and restaurants/shops nearby

location, clean rooms great room service food was really good

good location, room service

the breakfast had almost only mexican things

staff very nice and polite. room very clean and excellent room service.

the room service from restaurant

location. the breakfast chips...!!

now their are just on the floor, first day they only left half of toilet paper and no extra one, breakfast area

breakfast

breakfast ,coffe, friendly staff. location

very cold air conditioner, and good breakfast

breakfast and cleanness overall

good hotel. great value for you money. fairly good complimentary breakfast.

soon as you enter the hotel you are greeted and welcomed and the room is cozy and comfortable the pool is

was charge for breakfast, internet said it was included

our sheets on the next day of our stay when i asked her, with the best attitude, thank you jenny, breakfast was

ac was not working correctly, the doorknob was loose, phone didn't work so we couldn't order any room service

the gym was a lil bit less than i expected

fitness room, and very near to a big shopping mall in reynosa

breakfast was good and all the staff were very friendly

breakfast was good and great selection

the pool was dirty so many hairs inside like someone cut the hair inside

pool close to early and no towels available on the pool are

front desk (and no noticable concern about the issue from another staff member) when trying to do laundry in

gym might is a bit small but manageable.

staff is awesome and the property is very well maintained breakfast is great and swimming pool is the best this

breakfast was not attended

staff is awesome and the property is very well maintained breakfast is great and swimming pool is the best this

safe, mini fridge, clean bathrooms,direct tv, free wifi, pool, onsite laundry

and burger king share an adjoining parking lot

that the front desk and room service were so friendly

big rig parked in parking lot. dumpster odor bad. lots of road construction going on.

the coffee machine was dusty from the water reservoir. the wifi wasn t good.

they don t have laundry facilities like washer/dryer to wash your clothes

shower, all 3 bottles were empty, , no garbage pail in kitchen, hot tub was warm water not hot, pool too

breakfast- the chef was incredibly kind

value excellent included breakfast

bar had the necessary essentials (cereals, waffle maker, juices/beverages/coffee

the pool and breakfast

friendly staff and great breakfast.

pool was closed which wasn't indicated when i made the reservation

hotel specifically for the pool and when i was checking in and hotel was already booked i was informed the pool

everything's good breakfast and everything

also, laundry room out of service for our whole stay

great location. awesome staff. has laundry on site.

had a laundry facility

i finally knocked on the laundry door

pool needs an update

we asked for non smoking gave us smoking

the bed was nice and comfy the tv worked, the wifi was good

no coins available to operate laundry facilities no kleenex or drinking cups

they gave me the room in front of the laundry and they were super loud all night.

available great laundry facility great air conditioning staff helpful within the limitations placed on them

hotel was clean. easy to get to. laundry room.

location, great price, lovely and friendly staff and loved that it was pet friendly that's definitely a plus

breakfast was very good staff was friendly

airport shuttle was advertised (reason i selected this hotel), they don t offer transportation until

the ladies that served breakfast and the girls that cleaned the room were always so sweet

also someone kept knocking on the door at night when we woke up for breakfast there was a feminine pad stuck

the staff wore suits and ties, the breakfast was well done and served in the restaurant

we enjoyed the mini golf and pool/hot tub area with the kids and had a good evening time at the hotel bar

the kids loved the golf area

was dirty, rooms next to golf course were noisy with guests and a wedding party making noise all night

awesome kid friendly pool and grilling area.

early cutoff of breakfast

water cold in pool outside ud83eudd76.

good price for having breakfast and a pool

no breakfast though it said there was. no dishes in the room

the dining area had enough varity of breakfast items and excellent coffee

the pool was great and even though they close it at 10 pm the dark-haired lady at the front desk told

only issue we had was that the indoor pool and spa facilities, which were marketed as year-round amenities,

getting the wifi was tricky. a.c. was hard to fine tune. the breakfast was really sad.

bed was very comfortable! staff friendly! heated indoor pool! great hotel!

bar on brown sack, the bottle of oj was the only thing good about yhat way too minuscule of breakfast had to

the breakfast was great.. very clean pool area small but enjoyable gym very good

would have like to not been next to the laundry area for customers

pool not heated for this time of year

rooms were clean, friendly staff, good parking lot.

was just upset with my room not being ready for me when i got there and the swimming pool was not clean it had

chose it also for its complimentary breakfast

enjoy any hilton due early check in and ability to pick my room

breakfast was great

excellent breakfast options and loved the different menu daily

the only thing i would say needs improvement is the pool!

nice pool, quick check in and comfy bed!

locations being so close to the airport and having a shuttle

the bed, a/c, clean bathrooms, good cable, quick exits, good parking.

they give breakfast and it's not bad actually

breakfast, location right next to the mall and other restaurants, very spacious room and huge

the breakfast was exceptional, and the staff was super friendly.

good variety at breakfast, friendly staff, nice location, nice pool and bbq area.

i like the location, the pool area

breakfast, everything seems to spend to much time on the fire so everything is dry and there is no

kitchen little bit old

wifi did not work from 6:00pm the night before until i checked out

quite and inside pool and spa

the construction around the pool.

the biggest high light was the indoor pool for my kids

the biggest high light was the indoor pool for my kids

liked the gym, hot tub, and the staff were very nice

clean room, amenities including free laundry, great breakfast.

nice size kitchenette

and the swimming pool area needs more accessible

i was at breakfast and saw the taps and asked' they apologize cause it too was a very busy weekend

kitchen sick was dirty and lighting in bathroom wasn't great for putting on makeup

i liked the free breakfast. pool area was nice.

i liked that the fitness room was very clean with good equipment.

the water from the pool was really cold

noisy parking lot with full night lights

swimming pool was nice but the size is too small

i love that you don't have to pay for parking

great location, nice bar and cool pool

the pool was amazing

pool area was great

nice quiet and the bar was nice

no quarters for laundry and the dryer needs to be replaced

huge swimming pool and clean rooms

the power went out in the morning, me my partner and 3 small kids woke up sweaty with no power no hot water no

mcallen is not a walkable town, though la copa hotel is just across the parking lot from the largest mall in

told me check out time was 11 but we could do late check out at 12 which was great

the laundry room needs attention

laundry service

the ice machine on our floor did not work and out of 5 washing machines and 4 dryers in the guest laundry room

kids loved the pool

great breakfast,

i can't express that we did not have a complaint. even parking was available.

with i had the time to take advantage of the gym and pool

didn't like some kids running on the concierge they were trying to play football while i was having breakfast

not enough parking in the front. it s in the sides and back.

free wifi

best place to stay in mcallen! room, gym, pool, hotel bar, location, etc. top notch!

the texas waffles were my kids favorite

not parking under a tree! lol

spa, etc) used your gym and it was great

pool

the place has a laundry

when i stopped by the laundry room, i saw

room smelled gross, like a cat box, the wifi was ridiculously slow so i couldn't do my work (although the front

a clean pool :(

though it was a non smoking room, it still smelled like someone smoked in the room

loved the bedding super comfortable, pool view, room and bathroom was super clean, breakfast was really good

very friendly staff, clean rooms and a delicious breakfast.

people were loud until 1am on a thursday night, i couldn't tell if it was pool area or a room above/ beside me

the pool and exercise area were very nice

great hot & cold breakfast options and great location

because of pandemic, the cleaning and room service wasn't everyday

had asked for a room right by the elevators by the pool but i was given a room at the othe end of the hotel by

pool hours. lots of kids unaccompanied by adults

free shuttle

staff in the bar and restaurant left a little to be desired

improve laundry process

self-operated laundry facility is a good ad-on for long stays

rusty iron and insufficient laundry room.

shuttle service was very handy to go around

pool was cold

laundry facilities, no laundry soap in dispenser and none at front office

-extra pillows -room change -coins for laundry exc

wifi not working

paid for bad room service

all the drinking around our room parking was hard to find

i went out in the lobby and it was a woman drying her clothes because there is no door on the laundry room and

the room had a musky smell to it when we arrived. day of check out pool was not open.

as a mom on a fitness journey, i loved the fitness room for a quick

breakfast. rooms. beds

they didn t have wifi

pool was

it had everything i needed from gym to breakfeast.located close to everthing.

the room was very clean and it had a small kitchen which was very convenient

pool was a little dirty, kids were diving, and was a little bothered by it as my toddler was in the

best part of our stay was the breakfast and beer tap

the laundry facility needs to be revamped, its outside.

terrible continental breakfast!!!!

kitchenette was nice

friendly staff and breakfast. always a smile on their faces.

reserved a non smoking king bed room online and got a two bed smoking room which was the only room available

staff was extremely friendly and room service was amazing

the pool area. no places to sit outside, benches or relaxing chairs?

gave me a reach around answer that did nothing but prolong, im tired, my wifes tired and kids tired

the pool was dirty,no wash clothes,and the room was not cleaned properly.

fact that our stay was too short,because our grandkids really wanted to go swimming with the other kids and

the cafeteria is small enough to keep complimentary decent selections of complimentary breakfast

didn t use the pool on this trip so i can t rate that

the kitchen was well stocked with utinsels

i liked the price of the room, that there's a pool and grill

no breakfast

we loved that there was a laundry room in case you needed to do some laundry but didn t see a machine to make

stayed on the ground floor, facing the parking lot

was very clean,parking lot was great atmosphere was great as well

tv kept disconnecting from the wifi, but i m sure it was just because the storm :)

room, pool, gym and breakfast

comfortable beds, good laundry facilities. breakfast was good especially the scrambled eggs.

lock on door wasnt engaging properly had to lift door to make it secure laundry area for guest can use

the breakfast could last longer.

it's situated in the heart of mcallen, close to restaurants, bars, and shopping areas

beds are great and wifi connection was amazing, also the location of the property was ideal for dining out

some one clean pool

i enjoyed parking the greeting, and it is nearby all the major hospitals

loved that the pool was still open for the kids to swim

except pool but that was due to wind other than that it was perfect

so, well, from room size to comfy beds, to good breakfast, easy check in/out and parking

one of the worst location for la copa , it s very dangerous and have random thugs walking the parking lot at

the room was really close to the parking lot.

lwifi as advertised for 4 days

the ac awesome i enjoy the breakfast cable and internet good parking my car in front of my room was

wifi didn't work

the pool

room was in front of swimming pool and at night was very noisy and people nocking my door

men smoking in the pool area and leaving ashes in the pool so my son wasn't able to swim because of that and

liked the pool. looks like new!

pool was clean

guess the only thing i didn t like was that the pool didn t had enough shade

it had another room that was a kitchen. i really liked it and so did my family.

three cockroaches in our room while we were there, the pool and room both have outdated furniture and the beds

it had a separate kitchen and the restroom was reasonable.

property is old and a bit shabby but the parking lot was newly paved and the rooms made as clean as possible

the primary problem was that the the swipe lock on the back door from the parking lot was broken

it was easy to find, clean and pet friendly.

pet friendly and wonderful staff!

the wifi was unstable, the tv was not smart to add my netflix account.

that is a pet friendly place !

no laundry on site

convenient (free) parking in the attached parking garage

the high priced breakfast

i liked parking on same level as my room

clean, but the restaurant was closed for breakfast for unknown reasons during my stay, when it is usually open

the room and pool

wish hotel was a pet free hotel.

nice pool. clean room. great location.

parking lot was very well lit and plenty of parking available

not much to say on this one, just wish they had a bigger pool.

everything was great. especially the swimming pool area.

there was a fight in parking lot and they wouldn't do

very clean room and pool

the pool was locked and dirty

parking was great, not alot of vehicles

limited laundry hours

i had free wifi too

the carpets were dirty in the lobby, the parking had trash in the drive through area

i love it my kids like it is a fun experience

the breakfast was nasty nothing to drink only coffee nothing for the kids

old property. rooms need updating. and laundry needs more towels. wi-fi is lack luster.

additionally, this is a long stay hotel, it has a kitchen

the kitchen and room were great

a non smoking room and put my family in a smoking room

the location is great, rooms are spacious and pet friendly

the pool was nice and the room was clean

for booking online, they said their policy was to give us a smoking room, even though we asked for nonsmoking

swimming pool n it being close to my meeting place

gave us a smoking room and we booked a non smoking, staff wanted to charge extra to change

pool was not clean

bedsheets and towels were clean but the room smelled like wet laundry

breakfast, pool, not alot of people

window in room faced a well lit parking lot and convenience store, curtains did not help.

property offers a fantastic location with easy access to transport and ample parking

easy access to the interstate, good parking near the front door

room was not clean well, found hairs on commode, pool was close kitchen close u could have let us know when

vacuum to cleaning myself and i also cleaned the a/c and when i asked for towels, they gave me pool towels and

there is nothing i didn't like. you provided water when we registered in and had breakfast.

the room and the continental breakfast.

peaceful quiet and plenty of parking

sure if there was a laundry room but would have been nice to know for our wet pool clothes love that check out

bed and pillows. pool area is nice

i didn t visit the pool or fitness center but if we ever go again i ll pack for both

tv did not work, bed sheets did not feel clean. wifi was not working. no hot breakfast

the pool was out of service

pool area has high walls

wish they used something closer to real eggs for breakfast.

good breakfast friendly front desk

quiet stay, relaxing, and had wifi.

the parking is also very convenient , each side has and entrance and close to elevators

informed about meal times, pool, laundry nor cable

rooms very clean and liked the extras like pool and gym

parking too small

there was a metal plate or something in the parking lot & everytime a car passed over it there was a loud clang

huge potholes around the parking lot. everything else was great

the lock at the pool wouldn't open the pool door

wifi didn't work, no ethernet, half the channels in a foreign language, no hot water 2nd day,

weird people watching at the pool (truck drivers)

couldnt use the pool ect because of covid

wifi wasn't working and i had an important meeting so i had to go to somewhere else and the phone

clean pool and dining area

the pool is beautiful nice and clean.

place and they are pet friendly

i loved that it was pet friendly and they had wood floors. the bed was perfect.

pool with palms

our room was in an adjacent building, where we had to walk to get breakfast and use the pool and laundry service

pool was open which my family loved

staff, gym, rooms, swimming area, complimentary breakfast

parking space

kitchen staff at breakfast

my rooms were all close couch was a rollout bed.breakfast was excellent.my kids enjoyed the pool

good staff resolved any issue the breakfast was good

my rooms were all close couch was a rollout bed.breakfast was excellent.my kids enjoyed the pool

my kids wanted to stay so we opened windows but still it was way to strong of a smell

around 1130 on my floor there was a lot of kids yelling running and lot of people going in and out talking loud

it had a pool.

pool chemical container was in pool area at childrens reach

and the jets on the spa tub didn't

spa tub drain didn't work too good

bed was nice liked the spa tub

i booked for 5 we got 2 pool towels only

big swimming pool and breakfast available

the parking area had so many hugh trucks cramping the vehicle parking spot.

i liked the swimming pool

had a crew of tree trimming company, staying made parking super hard when you drive a big

the pool was closed

lounge bartender was very rude

nice selection for breakfast and friendly staff

i felt like there was limited parking.

hotel is fairly new, the staff was friendly, quick check in, great breakfast, rooms were clean, comfortable and

2 mineral waters & a mixed drink & the bill was $31 - at 1:35 am we heard a loud group in the parking lot who

was great except if anything just part of the breakfast

you just need improve the breakfast seasoning and put an extra waffle machine and thats all

location, parking and facility

lady that was working the breakfast station was very friendly and accommodating

breakfast was good and all was organized at the time of breakfast was served

laundry facilities and fridge and microwave in room

breakfast was great and the room was very clean

the pool got closed the next day nothing anyone would have don t and we understand why

the breakfast and the gym and pool! staff was so kind, room was clean. we loved everything

the breakfast was good and the location was in a great spot

suite with full kitchen is a plus

entire family used alltables, grill, filled the pool with kids and young adults for 5 hrs

pool should be open later and hot tub was not hot

large room. great price. good breakfast.

convenient location, super clean, modern furniture, wide tv, exercise room, pool and hot tub

guest laundry out of order

we had to go way to the otherside to do laundry, so i felt i needed to stay

and then the morning breakfast staff just kept filling up the empty meal slots quickly so it never went completely

excellent service during breakfast. the staff made sure to greet everyone and refill as needed.

gym had no clean towels and no water for two days.

it does have laundry room

had to go to spin and dry laundry mat down the street

not enough parking

breakfast was delicious, gym was great! will definately be staying herr again

sweet older lady, kitchen staff, made and served breakfast

everything was great, just the breakfast issue

my kids were able to use them to lay out on the pullout and cover up so thank u alot

i also loved both the gym and pool

seem to keep it clean we were more than pleased with the location everything is so close by there pool was great

was enough parking

availability of free wifi during my stay, the cleanness of the room was decent

the parking to far, to many uneven surface, that my partner fell on the ground due to a sink hole close

in the upstairs stairwell, and guests being allowed to play loud music in the patio area near the pool past 11

given a smoking room when i don't even smoke and refuse to accommodate me

work staff was very friendly very easy to connect to the wifi

they have laundry parking was easy

good breakfast, nice exercise room, laundry room on property

service and friendly staff nice clean rooms good breakfast

took a couple days for them to get pool clean but then the water was so cold!

the parking lot is a little small but they had it blocked off. so that's probably why.

the laundry facility had machines that do not work properly

people partying late at night outside, remote was broke, pool was dirty

it would be better if kitchenette had spoons or stuff to cook

i made reservations for 3 rooms none smoking 2 of them

clean pool

the parking lot for truck parking had craters the size of my truck

did not want to give me my refound since i did not stay that night due to them giving me a smoking room when i

parking lot was dirty and seemed unkempt

parking was ok

beds,mini fridge, microwave you can use, no loud people, good wifi, fast food is right nextdoor

very very dim lighted parking area. found myself always looking over my shoulder

with kids, having a kitchen, dining area and living room was very convenient for our stay

kitchen and living room

not have breakfast due to very early leave but they were very accommodating with early check in that was very

daily breakfast was delicious, even our son who is a picky eater enjoyed the breakfast