there were kids there during our stay and they were loud

fantastic breakfast, every kitchen utensil you can imagine in the family room

i couldn't use the wifi on the rooftop.

nice rooms, welcoming staff + the spa and breakfast

hotel is well decorated, on the perfect location with free parking

we also used the laundry service and they did it the same

- wifi connection not always working - unfriendly stuff in dining area

nice hotel on seaside in the city center with beautiful view. good breakfast included

the wifi didn t work in our room

location few meters from the pools, private parking behind the hotel, rich breakfast, excellent wifi quality

porto moniz is beautiful - swim in the lava pools if you can, if not watch the amazing waves with a glass of

air conditioning + spacious room and nice balcony + tv and fridge with mini bar + plenty of storage + staff were

located hotel next to natural swimming pools, clean room with minimum necessary facilities and a balcony

was no wifi in the room, you have to go to the restaurant or to hall downstairs to find it

fantastic breakfast

and view of the infinite pool from the bed, the super valentine's day gift from the hotel authority, welcome

amazing natural pool - with fish in the pool. not a sand beach

that we asked for that 2 hours in advance and there were even some completely dressed people and kids under age

during our stay the gym in the hotel was renovated

views from the room, comfy beds, nice spa area, great corona-concept, very nice and helpful

kitchens need electric kettle and single use coffee machines

indoor pool and sauna very good and even used outdoor pool

the gym is hilarious, very old machines and a very confined little space

wifi was available in the room as well

wifi is not available in rooms

parking is at 1min walk from the hotel

the pool is built in between some walls/buildings which makes it feel a bit cramped and small

very small pool, broken shower, very limited space around the pool

no parking place too hot in the room: no airco pool too small

the pool was also super handy to cool down

comfortable bed, well equipped kitchen

a kitchen with everything you need

beautiful pool

- terrasses - pool - view - parking - location - rooms

a parking spot was really helpful

[ ] the laundry is ridiculously priced : 7

that the gym didn't open at 6/7am maybe breakfast start at 6:30/7am lunch at 12 start

wifi was good, the gym was okay and the swimming pools were nice

if you need something to buy, perhaps more food or toys for kids, there is a big shop across the street

my child loved the kids club and we all loved the activities from the entertainment team

everything was perfect! breakfast is amazing! fully recommend! and laundry is super fast!

check in and check out was quick and easy, room service great, good menu

food in room service.

breakfast is really good, hotel looks stunning

we then found out that the food comes from the second floor kitchen

holiday home with everything you need for comfortable living: relaxing, cooking, doing laundry

everything was clean and the kitchen is very well equipped

place with a great view, big kitchen with all the necessary equipment, very kind host, overall really great

brilliant kitchen for self catering

it has a nicely equipped kitchen

additionally, they advertise a laundry service which, to give you an idea, is 2

there is no kettle for coffee in the room. the gym did not have that much equipment.

for those who like slightly more warmer temperatures there was a swimming pool in the hotel and sauna

in our case lots of screaming kids until late in the evening because the hotel had placed a christmas themed

breakfast excellent

it was said that outdoor pool is heated till 25 degrees, it didn't feel more than outside temperature (approx

original lifts to the hotel,amazing breakfast,pool,ocean views

parking takes confidence!

parking is difficult and too tiny

we were there at the beginning of january and were able to enjoy the outdoor pool and ocean views

laundry service was too expensive, the wifi was available only at the reception and it was

run down, room was very basic - had to ask for towels & only pool towels were available due to “laundry

the drilling in the room/corridor next to me was affecting my work poor wifi (but this was fixed the last day

breakfast can be more healthy

small pool on the 7th floor terrace was great and the bar area was perfect for the sunset view over

is an amazing environment feeling like you are in the spa, with a great pool and jacuzzi, and a beautiful sunset

the property has the second area down the road with gym and kitchen

small and calm hotel, great bali and spa feeling

breakfast can be improved a little, especially vegan alternatives could be offered

the spa and the sunset after madeira hikes its exactly what you wished for

was very tranquil when we were there ( early february) and we had the spa and a good sized indoor

even though they say on their site that they welcome children of all ages it is clear that kids are not considered

very good breakfast with great diversity

the breakfast was one of the best i've had with a huge selection of fruits, breads, hot counter to meet

spa facilities are very good

however there is excellent private parking

it has such amazing views and lovely pool area

the swimming pool is beautiful, clean and open at all time

) on-site parking was very handy, as the location is removed from the city center, and a short distance

clean. beautiful view. near restaurants. friendly staff. pool and secured parking

outdoor view wifi

parking is free but its basically a public one with people coming and going throughout the day

are friendly and mostly helpful double rooms are a nice size, great shower with good pressure wifi good in the

amazing views to enjoy over breakfast

wifi available in the lobby only. breakfast not as good as the dinner

wasn't as it expected for this type of hotel, wifi signal was very weak all arround the facility

breakfast and service was outstanding

nothing really, a shame the vintage bar on the 5th floor seemed to be closed when we were there.

breakfast was another highlight with a very warm welcome from tania who was always is a great mood

kittens; delicious and all you need breakfast; lovely terrace to use for breakfast; poolside bar if fancy a

spa facilities limited. nice pool on roof tho.

location, restaurant, breakfast offerings, relaxation areas, decor all excellent

i also thought the rooms were very comfortable and clean and enjoyed the pool

the breakfast offered was first class, a fantastic choice and quality of food, and served on the

hooks for towels and long jackets, small space in the bathroom, early closing hours of the bar and instant coffee

beautiful views , extremely clean . nice pool with a good bar with meals

we enjoyed the breakfast as well, very nice selection of available food

breakfast, very spacious room, big balcony with amazing view

free wifi and parasols around the pool

the pool has perfect water temperature

i got nice advices for eating and parking

there is a small parking lot on site

it was easy to communicate in english; car parking was straight forward and there was excellent wifi coverage

the swimming pool requires some attention.

amazing location, friendly staff, tasty buffet, beautiful pool. amazing personal patio.

good coffee shops, hair dresser, laundry, pharmacy in the close neighborhood

gym could have benefitted from more equipment

cleanliness - it felt covid safe, food, self-service beer and wine and fizz for breakfast was

the juices at breakfast were appalling and were a serious let down given the otherwise high standard of

we travelled with 2 kids, one of them on a stroller, and we had plenty of staircases and obstacles that we

temperature in the sauna is quite low, and the water in the swimming pool is freezing, you don't want to go in

no entertainment for kids ( kids club, movie nights,

nice view to the ocean, calm area near swimming pool, jacuzzi

service in the restaurant and in the bar - very helpful, running around all the time vigorously but not

there were long queues for the bar in the evening

lack of contact in bathroom to charge the teethbrush and shelf to put your cosmetics and laundry bag, drawers

the pillows weren t the most comfortable, and breakfast could offer a bit more variety

breakfasts were really good, as was the meals at the pool bar

the pool was well-maintained, with towels and deckchairs readily available at any time of day

breakfast, nice room

great breakfast

the hot tub next to the pool was broken. the gym is poor.

free parking on hotel site

in front of the gardens, bedroom is spacious with large bathroom, panoramic balcony, nice breakfast, vintage

we didn t use the gym or the pool but it s nice they have these facilities

room service wasn t clean, theyd leave empty water bottles, forget to pick up laundry

the laundry service is quickly and very good

though the breakfast is very good and offers variety, we would have loved better coffee

great location, on-site parking, walking distance to mall and nice indoor & outdoor pool

breakfast was great, rooms clean and modern

very comfortable sunloungers and very clean restaurant - we only dined here once - very tasty bar - amazing

would like to have seen a cross-trainer in the gym

they cater for an older demographic so it's not the place for kids

the hallway and reception areas were lovely, the pool was great and the bar area lovely to sit in after arriving

staff were very attentive - the bar tender at the daily happy hour, the breakfast & dinner staff remembered our

kitchenette not very well equipped: very bad cutting knife, no kitchen

quite and large room with kitchen

our room was spacious had a lovely kitchenette, , a double bed, shower room and two balconies

the breakfast is excellent continental style with a la carte menu.

really solid hotel for what you have to pay. especially great breakfast.

laundry service

laundry was cheap enough and delivered promptly back to us the following morning

hour in cocktail bar didn't include cocktails

clean and comfortable, nice pools and lovely helpful people in the service and at the pool/bar/reception

beds were really old, mattresses of roll away beds were very soft and bended under my kids' bodies

i didn t like the coffee at breakfast it had way too much sugar but these are minor details

the 6th floor bar plus pool

for example: - we wanted to order room service, nothing was available during our stay

spa could ve been better. water overflow from indoor pool made floor slippery at times

to the great facilities and breakfast, secure it in a firm place for being one of the best hotels in funchal

the pool bar did not open until towards the end of our

gym was a bit disappointing i missed a cross-trainer, which would be a great addition to the

the pool was clean and there was ample sun beds

) you are a guest of the hotel but still need to show a code to get a tiny discount on each bar or restaurant

food, location, cleanliness, wifi, spa resort, the public places, free parking for the hotel guests and the wiev

laundry wash prices were high

hotel was pleasant surprise- have all amenities plus indoor and outdoor pool, sport facilities

the hotel does offer a free shuttle bus to and from the centre of funchal

parking perfectly adequate

had the chicken from room service another night and it had been so overcooked you could not eat it and everything

the hotel restaurant is great, and amazing breakfast interior design felt fresh and tasteful free parking

the hotel is in the hills in a picturesque area and it is well equipped, it has a gym, a wellness part and a

breakfast room , terrace views and swimming pool service by angela at front desk, daniel and marco in the

gym/pool/spa were great

gym/pool/spa were great

laundry service was awful

laundry service at super speed!

hotel itself is absolutely beautifully kept, with a gorgeous view of the water, lovely pool and spa facilities

the facilities were amazing and the gym was very well-equipped

good breakfast, clean rooms, quality wifi, great staff.

super friendly girls at the reception were very helpful and patient with us (motorcycle parking, laundry service

the laundry service they offer means you can t just borrow an iron to do it yourself.

the staff were lovely, we were graced with late check out because the road was blocked due to a marathon

great breakfast plenty of choice

the sauna, steam room & gym were great too, just a shame we weren t clearly informed we had to book for them

chose the regency cliff solely because it is adults only - like most adults we are not travelling with kids;

gave us great tips for how to plan to see the sites for the duration of our stay good wifi reception throughout

music in bar area same each day and some quite depressing, couldnt have coped with it for a week

stunning sea views. adults only

of staff for service from the bar (except pool bar) throughout the day/evening, also staff forgetting to bring

laundry service very expensive, nowhere to dry clothes after rain or a hand wash

the breakfast was amazing

definitely not cheap, considering that they have a spa and a gym included it s a good value and kids can stay

wonderful pool and great views

plenty to do and keep kids entertained

laundry service was patchy

no kids making noise

i saw at least 20 kids fall(happily without any injuries) but a boy got his feet injured and bleed quite a lot

you have different restaurants to choose, bars, indoor pool, and entertainment for kids

diogo and the team are amazing, doing a great job entertaining the guest with portugues classes, kids club,

to ask blue towels twice before we get them - they didn t have enough of them, was waiting for laundry to

very expensive laundry services

we had no towels on arrival, there was an issue with their laundry system and we had to pay for pool towels to

you can enjoy your time within the building thanks to internal and external swimming pool, jacuzzi, gym, tennis

the indoor pool and spa are so warm, you could spend all day in there

free parking available

location, free parking available

the wifi didn't always work

the swimming pool and gardens were very well maintained

nice and big room with kitchen and very very very very good breakfast!!!!

and kept calling to follow up so i attended all my events in rumpled clothes embarrassed and no laundry service

does not work as other customers just help themselves in the laundry storage room which was open

the pool is nice size and surroundings are clean

friendly staff, good food, gym, both kind of pools, spa, not far away to center of funchal, a lot of restaurants

parking

things were given to laundry for cleaning, but white shirts became yellowish

comfortable beds, good wifi, convinient parking

the room service was good but just note they charge 5,50 for room service each time so i ordered a

15 euros for room service is a bit too much

the spa and swimming pool were great

next to the laundry room (think washing machines which are on day and night) and b

dogs near by constantly barking

spa hours - not a massive issue but i didn t get to enjoy the spa cause they were closed on

lovely pool and leisure facilities, staff v helpful, good variety for breakfast

wonderful breakfast

the breakfast was excellent with plenty to choose from

depressing and not well manteined, outside pool is just ok and little with no shallow end for the kids

our two teenagers loved the game room and the pool

to offer; there s a small gym and nice game room with ping pong, billiard and chess and a nice spa as well as

the location of the 2 room right next to each other was perfect for us, having the 2 older kids on the other

apparently a laundry delivery issue

was at the end of the corridor just by the domestic room where they kept passing through with the laundry service

steep uphill walk to entrance,best to use 24 bus and enter past the swimming pool.

the hotel although old have everything you can ask to have a nice staying in madeira: gymnasium, indoor swimming

needs a little update and maybe some sponges in the kitchen but the rest was amazing!

well equipped do be a bit more self catering, close to everything including bus stops and a great laundry up

staff not particularly friendly, suggest swapping them with room service staff, they were much better

wifi coverage in the balcony of the room - poor

spa treatments- a bit expensive compared to the level of expertise

the gym needs more weights and more equipment and the inside pool needs better heating.

parking space of the hotel for 15cars maximum 3

the breakfast employees are great

plenty of loungers at the pool

they accommodated my early check in. very much appreciated.

wifi unusable on second floor

there were no pool towels available as they hadn t come back from the laundry

there is not really a laundry service, as it is more recommended to use a laundry nearby

we thought the terrace bar was a rooftop bar with a view

good location handy to have kitchenette

great pool and

would be nice to have wifi in the rooms

free private parking (although limited to a few cars)

the pool was could be cleaner

parking. it was very exciting!

all good with us just need some sun lounges by the pool with the chairs

the same story with the gym: all the equipment was dirty and old, the running track works with interruptions,

gym is pointless

hotel, excellent and very helpful staff, outstanding bar staff, located close to the city center, well equipped

the gym was a bit limited but hey things to allow you to work out

very warm breakfast room

location was good, near shops, restaurants, laundry mat and 3 mini grocery stores

the pool and the pool bar are also great

the room was fairly clean and room service changed the bedding and towels daily

pool bar was closed (april)

daily room service

exterior space for breakfast

there wasn't any room service for ice etc

beds and umbrellas could be in better conditions as well as chairs in the balkony no wifi in the rooms old

selection of food during breakfast and it was the same each day ( for veg even worse), very bad like an instant

the breakfast is not very rich and it is same every day. in the room there is no hairdryer.

room, clean laundry and towels

the convenient location and very customer oriented reception and laundry service i would even forget the exhausted

when my partner asked for information on laundry service he was directed to the info card in our hotel

loved the adults only factor (no kids), the poolside bar service was great, relaxing pool vibes

great location with many restaurants nearby, a fantastic breakfast buffet (even champagne), and a beautiful

poor cleaning and room service: we had room service lunch one day, and they forgot to

bar and restaurant prices are high reception staff could be more welcoming and

there are a couple of bars though they don t tend to get busy so sometimes you have to track down a staff

the overall atmosphere and location good value for money now have wifi in all the rooms

good breakfast and the dinner. the garden is also beautiful and well maintained.

great location - cool view out - complimentary fruit in a room - friendly stuff - great buffet breakfast & dinner

the pool is not so nice but it's ok for a quick swim

we could not use the spa option as we went out for hiking during the day, and it had a short time period when

breakfast was tasty it was the same every day - english brrakfast, gets tiring and really heavy

very bad wifi connection in the room. smell in the room.

kitchen in the room

even though we didn't cook, we appreciated having the kitchen to prepare tea and snacks

room for a single occupant,, i expected a tiny place, but instead i was given an apartment with kitchen, diner

trivial, but larger mugs and glasses in the kitchen would be nice, as there were only very small coffee cups,

no room service available despite listing on the facilities

pool restaurant were also good

choices for breakfast and we particularly liked that there was a chef on site to cook omelettes, scrambled eggs

the room backs onto the stairwell that is used for the kitchen - and it is not soundproofed - so all the noise

would have to try very hard to find something negative, but one point is, the parking is a bit on the expensive

great breakfast, view and pool. also lovely staff.

if you need to do laundry, service at a hotel is very expensive, but in building #2, they have a washer and

i was charged for laundry although i didn't use that service, i emailed client service and

beautiful pools , nice beach fair price for snacks and drinks near the reception cheap price for laundry and

we got daily room service

heated indoor pool

the room was a haven of comfort, featuring a private swimming pool with ocean views

the private concierge messenger was a bit late with our room service at the day of departure but they made up

the choices are limited, the current system doesn't work - having to queue in the kitchen for hot a la carte

breakfast was great and being beside the pool the kids loved it so much.

perfect for a family with small kids

only way to then get drink was by room service

pampered service and great location, the staff in simple words cannot do enough fore you, the sky bar is an

fridge didn t keep drinks cold, expensive laundry service and internal phone wasn t

restaurants and bar within easy walking distance

good gym

it s a great place for kids, they aren t limited in what they can access and are made to feel extremely

the breakfast at the il gallo d oro every day but we had to leave early for an hike and the room service

the lady showed us parking spots and where to do our laundry, super nice

is really good, the relation with the staff was perfect, the laundry service was an unexpected good surprise,

and moreover the balcony was literally 20 cm apart from another one and right on top of some laundry and garbage

inside they also have laundry machine and strings to dry your closes

is a school playground with screaming kids from 7:45 am until 6:30 pm

and a laundry room 4 mins away

room is comfortable and clean the breakfast was really good and you can also enjoy the sun rising behind the

one of the best wifi connections i ve experienced for a hotel in a while each floor had its own wifi connection

relaxed atmosphere at breakfast--loved the pastries & the walnut & raisin bread was a real treat

rooftop bar could have been well utilised as it would have been nice to be serve refreshing drinks whilst

you can also choose restaurants or swimming pool from both hotels

gym equipment should be in a museum

i faced ac and wifi problem

the landscaping around the pool was wonderful- it added to your enjoyment and relaxation

the chocolates, two-time room service everyday, the complimentary two night room upgrade.

although there apparently was a list of cost we decided not to check before asking for laundry service

balcony no iron( they have laundry but at a very expensive price) mattress hard as a rock pillows terrible staff

unexpected small charges such as tea in room not free and forced laundry service for pressing as iron and

cocktail bar on site with discount if you stay

perhaps the breakfast could have more variety, day to day.

flexible breakfast timings

there is a swimming pool on the roof which was

terrace pool and bar area really make it stand out

you have free parking, amazing full breakfast and a lovely pool deck looking over to

free water dispenser, comfortable bed, great breakfast, helpful staff

i ordered a laundry service on the telephone

far the biggest issue was the cleanliness of laundry

,rooms were spotless, and pool area was fabulous

lovely staff great location great facilities- gym, spa, pools room was great too

location, spacious and modern room, yummy breakfast, friendly staff, beautiful pool area, access to the sea

we used the laundry service after travelling around the island but thought it was extremely

was amazing, breakfast really good and bar snacks excellent

we used the pool and it was very nice as well

the breakfast had a lot of variety, but i'd appreciate if there were more local fruits

wifi

the interior pool is quite small, it is meant just for kids and their parents, there is not that much space

staff was so friendly, not sure how the staff found out it was my birthday but room service of champaign was

indoor pool and spa is nice, although for me the water was a bit cold

the sauna, and the pool were a bit cold in the turkish spa area.

things were missing in room, such as room service menus etc

clothing iron available which was shocking and frustrating since we arrived after the laundry service closed

they could send one up to the room, we were told they do not have any, and that we had to use the laundry service

there were laundry facilities but not right away and expensive when all you wanted to do was press a simple

kind staff, spacious room, delicious breakfast, located in the city center.

working hours of spa an gym

asked about the washing machine and were told that it would be 5 euros for washing and drying the laundry in

for example, the hostel does not offer laundry service anymore (which is a shame considering most people come

great that they have washing and drying laundry service ( no folding) which was helpful and i used it twice

however, upon loading our laundry into the machine, we were unexpectedly asked to pay for its use and also

signs everywhere like not to take long showers, not to wash laundry in sinks, not to leave rubbish etc

especially pool, breakfast, location

superb hotel, lovely big comfy pillows, lovely breakfast , bar open till early hours

the wifi is very reliable, which was important to me as i had to work a bit here and there

lovely sun bathing and pool area and for the fitness afficianados lots of gym equipment in the open sir

great location, great breakfast, great rooms

on the rooftops you can find a washing machines and place that you can do laundry as well as nice area to just

very friendly, even provided laundry and was very helpful.

was told laundry services were free of charge, but was charged 5 each time laundry services were needed

next day, we get very nice apartment , with 2 bedrooms, convenient kitchen and clean bathroom, in renovated

we had our own private rooms with a tv, bathroom and kitchen which also had a washing machine, so had more than

laundry service is a bit odd

laundry service was a bit expensive (46 euros for a small bag of clothes).

early check in and late check out. bag storage.

great value food served in the bar or restaurant and a lovely morning breakfast

around 10pm i found the bedding hadn't been changed but the receptionist asked me to pop in the bar for a drink

localisation laundry service good deal

decent wifi connection

the wifi was working well

not the other as it was facing only one way and could not be adjusted really really need a little bar fridge or

comfortable beds, clean rooms, water is hot, wifi is fast, reception smile and greet you

i have never asked but i think laundry room was next to mine as i could hear spinning and similar noises every

parking is not just in front of it, but 5 minutes walking from that, but it s not that bad.

great location, free car parking

free parking (pre book) was a bonus but a little far away to be trundling cases along the cobbles

the wifi signal was

location and clean studio with equipped kitchen if you wanted to cook something

emergency numbers, first aid kit, oven, kitchen utensils etc etc

equipped kitchen, although we didn’t use it, with oven, kettle, coffee machine, etc

perfect location, clean room, a well equiped kitchen, comfortable bed and very large shower

had kitchen facilities and a small balcony

the rooftop terrace was beautiful with its pool and plenty of sunbeds or seating

location, parking

car parking in house

wifi is a disaster and night staff was quite rude about it when i asked

location with parking, close to everything, great breakfast, attentive and helpful staff

breakfast was not very pleasant

reception friendliness, and help. good breakfast choice.

didn't get the room we booked but it was still okay, wifi didn't work in the room unfortunately

,no mini-fridge, wifi not so strong, no kettle in the room, there is one day that no replenishment of toiletries

everything was perfect! great breakfast!

good breakfast included fruits nice big rooms

no wifi in the room table and chairs in the balcony in the horrible condition

wifi was awful

the breakfast was disappointing

old furnitures but the bed worked out well and couldn't complain for anything exception from the wifi

great buffet breakfast, piano and pool table

plenty of choice fruit also available, large dining room swimming pool on roof fair size with bar available

was lovely, pool table in the bar and a roof top pool with a great view

great common areas, big bar and separate restaurant

with plenty of choice good sized, clean room with comfortable bed sun terrace and swimming pool on the roof

beautiful bar terrace with evening live performances and nice little indoor swimming pool

staff were amazing rooftop bar and pool were lovely location. in the old town was great

is no spa and the pool is very small hence i would say calling the hotel a spa is misleading

we had a chance to visit also the pool, which is beautiful and we received the champagne for free

there were also ants in the kitchen area

great breakfast selection.

hotel in the center with lovely roof top bar and pool, the staff was excellent

top pool was not heated - so only brave kids went in, for a couple of minutes - some adults tried but came

we were happy with the room service as well

m not too sure if there was room service