run down, room was very basic - had to ask for towels & only pool towels were available due to “laundry

laundry service was too expensive, the wifi was available only at the reception and it was

the room was nice, pool too, breakfast enormous. good value for money!

terrace with a swimming pool directed towards the ocean, also view from the window, very good breakfast

wifi but you got it on the front for free and in reception but who needs facebook on holiday

fresh towels daily, including beach/pool towels which was great

shuttle bus service ensures that

parking is difficult and too tiny

nothing else, i would go again for the views from the hotel - from breakfast, rooms, swimming pool, bar, elevator

it was said that outdoor pool is heated till 25 degrees, it didn't feel more than outside temperature (approx

additionally, they advertise a laundry service which, to give you an idea, is 2

the heated pool was really great , 27 degrees

wifi in the rooms, however we understand that is

not enough parking space provided

buffet style - kids really enjoyed the food selection

holiday home with everything you need for comfortable living: relaxing, cooking, doing laundry

parking on a very quiet street just outside the house

bedrooms it was very nice and clean, the bathrooms was very nice as well, i did like the kitchen very spacious

brilliant kitchen for self catering

place with a great view, big kitchen with all the necessary equipment, very kind host, overall really great

is a very nice place, we specially appreciated the sauna/spa section

having breakfast each morning on the terrace was a real bonus, and the staff even organised a breakfast

great value for money. awesome views from the pool

parking is tight, but manageable

views, spa and garden facilities, breakfast, staff

parking was often difficult.

clean. beautiful view. near restaurants. friendly staff. pool and secured parking

in the middle of a quite village with a nice bar and restaurante

the swimming pool is beautiful, clean and open at all time

well placed for exploring with car and secure parking on property really useful

large pool, not crowded at all

however, my partner got the burger from the room service menu delivered to us in the games room while we played

breakfast, very quiet surrounding

hotel felt quite understaffed so you had to use phones in the bar by the games room and the pool to ask for them

comfortable hotel with nice swimmingpool, garden, jacuzzi, spa the breakfast is amazing

everything was perfect! breakfast is amazing! fully recommend! and laundry is super fast!

breakfast was very good . nice location.

i would suggest the kids club is updated to accommodate for older children (over 3) too, and it to be manned

had selected an apartment with mini kitchen, perfect to prepare food for our baby

the cocktails selections in the fly lounge bar is disappointing

the place has a big swimming pool that was always clean and super refreshing

the owners are really kind and friendly, the pool(area) is really nice and the beds are very comfortable

the suites were comfortable and private, and the pool was our favorite

- terrasses - pool - view - parking - location - rooms

lovely pool area as well

parking is comfortable, on site hotel (not covered) at the entrance

good parking

the weather wasn't great during our stay, but otherwise the pool area would have been a vibe

and kind staff, plentiful breakfast, a beautiful terrace with swimmingpool and view to surroundings and the

kittens; delicious and all you need breakfast; lovely terrace to use for breakfast; poolside bar if fancy a

[ ] the laundry is ridiculously priced : 7

sure coming back with the kids

the pool area was great with an outside bar with a great selections for cocktails (try the poncha, it s a

is a nice place specially if you are traveling with kids

and breakfast buffet was well stocked and had plenty of delicious options for vegetarians and ominvores

i also thought the rooms were very comfortable and clean and enjoyed the pool

spa facilities limited. nice pool on roof tho.

the bar could have been open a little longer

the staff were so friendly, the breakfast was amazing, buffet style, sitting outside overlooking the bay

set out of the restaurant, as we had to walk through the restaurant to gain access to the bar and restrooms,

parking is free but its basically a public one with people coming and going throughout the day

view, great spot for hiking around valley of the nuns, service, friendly staff, spa etc

wellness hotel=pool three temps long with a depth of 90-130cm + paddling pool for kids with a depth of 30cm

the jacuzzi at the spa is so nice

slow wifi from time to time

hotel is quiet with relaxing sounds of breaking waves :) breakfast was very tasty, with nice selection especially

the hotel is really nice, stuff as well. the pool is amazing

hotel, friendly & helpful staff pool bar is good pool very clean & looked after close to

staff at the breakfast was a bit rude

we enjoyed the breakfast as well, very nice selection of available food

pool and sauna not working at first, then pool became available

i would of been nice to use the pool but it was to cold

wifi was horrible

no wifi in the room...but in the lobby and 1st floor bar is ok

keen staff, clean and beautiful lobby very reasonably priced bar and restaurant, nice view from

good coffee shops, hair dresser, laundry, pharmacy in the close neighborhood

gym could have benefitted from more equipment

breakfast was decent, though the variety was limited

there was no proper place to work in the hotel, the wifi was poor in many areas, and in the room, there was no

all the soft drinks are not even coke or pepsi, so every drink we had was just awful, spa ran out of beach

long way from the centre, promote no putting towels on sun beds but then doesnt enforce it, gym tiny, not even

the pool area was spotless.

during daytime breakfast and dinner is available

the sunbed and pool area is very spacious and comfortable

summer entertainment program is nice for kids and adults

the laundry service is quickly and very good

room service wasn t clean, theyd leave empty water bottles, forget to pick up laundry

large common area around the pool, where you can sit, lay, relax, all day bar from which you can order drinks

if you want to keep fit, they have a gym, two pools and a great walk into the down town centre

a block has gym, b block has indoor pool facilities and spa, c block has breakfast buffet and access to outdoor

travelled with two teenage kids and we were very happy

it was so cold, the kids couldn't use it at all

to the seaside walking path the family room we live in is big enough for our two adults and two kids although

the pool is way too cold. i ve never been able to get in it!

if somebody uses the spa in the afternoon and

quite and large room with kitchen

breakfast omelettes are made to order & scrumptious

breakfast is excellent and the garden are beautiful

room, few utensils in kitchen

rich and delicious breakfast

laundry was cheap enough and delivered promptly back to us the following morning

laundry service

clean and comfortable, nice pools and lovely helpful people in the service and at the pool/bar/reception

i like the location, the little kitchen in the room, the swiming pool

the room had a fully equipped kitchenette which is handy for those travelling with kids

for me it wasn t a problem as it was easy to find parking near the jardim do mar, but you should keep it in

hotel is in car free village but parking is within 2 min walk

only one parasol for the swimming pool cleaning of the room not done at 3:30 pm when we are back

the pool was also super handy to cool down

no parking place too hot in the room: no airco pool too small

the breakfast, saunas and indoor pool

spa could ve been better. water overflow from indoor pool made floor slippery at times

should be more sunbad at 6th floor pool. more range of cheese at the breakfast.

i didn t like the coffee at breakfast it had way too much sugar but these are minor details

for example: - we wanted to order room service, nothing was available during our stay

lack of contact in bathroom to charge the teethbrush and shelf to put your cosmetics and laundry bag, drawers

breakfasts were really good, as was the meals at the pool bar

the hotel shuttle bus has very limited schedule but public buses are frequent and convenient, so there's an

breakfast, nice room

loved everything, but if we had to be critical, we would mention the small water glasses at breakfast (about 1

laundry service at super speed!

laundry service was awful

tried to use steam room & spa facilities but were fully booked

was comfy, free wifi was fast and reliable

wifi connection was not great

adults only, small and friendly, great staff, parking on site, free shuttle into funchal

staff, location, bed, breakfast, view, pool

and clean room nice swimming pool wide choice at breakfast amazing sea views from rooms and at breakfast friendly

the espresso during the breakfast was not impressive, somewhere below the average to my taste

pool area, spa and gym

laundry service very expensive, nowhere to dry clothes after rain or a hand wash

is definitely not cheap, considering that they have a spa and a gym included it s a good value and kids can

lunch at the snackbar near the pool was good

breakfast was very good, indeed

fabulous comfortable spa with massive & vigourous hydrotherapy pool, spacious turkish

super friendly girls at the reception were very helpful and patient with us (motorcycle parking, laundry service

the laundry service they offer means you can t just borrow an iron to do it yourself.

was buffet only and cost 25 euros which was too much, it shouldn't be cheaper to order steak over room service

were open and we were melting inside the room until early hours of the morning when we called room service

gym was a bit small and breakfast could have had more vegetarian options

laundry service was patchy

pillows not great, and parking spots very difficult to manoveur with family

breakfast was excellent. catered for all tastes. well presented and ample food.

very generous with branded alcohol at bar, help yourself to bubbly at breakfast and in cafe area with help

a very good all inclusive hotel. bar staff were great

laundry wash prices were high

we also visited the cocktail bar which offers entertainment in the evenings

the inside pool warm and big enough to swim

shuttle bus didn't run on sundays or after 1830.

car parking available

and kept calling to follow up so i attended all my events in rumpled clothes embarrassed and no laundry service

does not work as other customers just help themselves in the laundry storage room which was open

the room was spacious and clean with a large outdoor terrace with sea and pool views

nice gym and pool. good location. good personel

super professional staff clean and tidy room was amazing breakfast good if a little crowded gym was good and

we didn't have any problems with parking during our stay for 4 days

sliding doors to terraces = dangerous for the kids)

golf cart still waiting for repairs

lack of staff at the bar of the 4th floor

we didn t really use the kitchen area as we only stayed for three nights and ate out a lot

well equipped do be a bit more self catering, close to everything including bus stops and a great laundry up

excellent breakfast, dinner also

room service is available as an option and is delivered well, but the selections are limited and

gardens, bread, breakfast, restaurants, pool, gym, entertainment.

the children loved the pools and the kids club

room service can be better rather than charging 3 euros to bring a bottle of water

especially helena at the pool bar excellent spa staff value for money very helpful manager who obviously wants

clean rooms. nice pool and nice pool bar.

the breakfast buffet provided a selection of cereals, yoghurt, fresh fruit, cheeses, bakery items, full

wifi unusable on second floor

to ask blue towels twice before we get them - they didn t have enough of them, was waiting for laundry to

very expensive laundry services

we had no towels on arrival, there was an issue with their laundry system and we had to pay for pool towels to

from the top floor, very nice and professional reception, sauna, indoor pool, tennis court and gym - everything

access via a very steep hill. bar a bit expensive

was at the end of the corridor just by the domestic room where they kept passing through with the laundry service

apparently a laundry delivery issue

a nice spacious, clean bathroom with powerful shower, overhead and handheld option

to park around if you did not book it ahead and pay for it - because of lack of parking in general this is

needs a little update and maybe some sponges in the kitchen but the rest was amazing!

location was good, near shops, restaurants, laundry mat and 3 mini grocery stores

wifi worked well, and there was secure underground parking (it's 6 a day, but worth it because

food at the pool bar was good too

we liked the pool area and pool

i particularly enjoyed the swimming pool at this property, and the rooftop pool's stunning views added a

there is not really a laundry service, as it is more recommended to use a laundry nearby

there were no pool towels available as they hadn t come back from the laundry

we thought the terrace bar was a rooftop bar with a view

parking problem and parking price.

very nice and equipped room. external and internal pool. free wi-fi in the lobby.

next to the laundry room (think washing machines which are on day and night) and b

facility with nice, large pool and pool area

lovely pool and leisure facilities, staff v helpful, good variety for breakfast

the breakfast is not amazing its just ok. the minimum necessary.

breakfast buffet had a lot of choices

room, clean laundry and towels

when my partner asked for information on laundry service he was directed to the info card in our hotel

the convenient location and very customer oriented reception and laundry service i would even forget the exhausted

facilities and gym all up to scratch, couldn t ask for anymore

hotel with a great breakfast, pool, sunbeds, a sauna (at no extra charge), and spa services (chargeable)

parking lot is very small for the size of the hotel

choices for breakfast and we particularly liked that there was a chef on site to cook omelettes, scrambled eggs

other than we did think the hotel parking fee was high, 15 a day

the food was superb (breakfast was particularly delicious), with a wide variety of fresh, high-quality options

pool area was great with plenty of sunbeds and direct access to the sea

spa massage. balcony, mine was in the sun. breakfast was ok. food replaced quickly.

there are several pools and a tiny gym (although

wifi was atrocious

pool was fantastic, and kids really loved it

the lunch and dinner buffets were also pretty good if you have kids and don't fancy venturing out some days

the indoor pool was great

indoor pool and sauna very good and even used outdoor pool

hotel in jardim do mar has apartments with fully equipped kitchens, more suitable for couples or families for

just few parking spaces in front of hotel but there is another parking near by

limited parking spaces (as almost everywhere on madeira)

beautiful pools , nice beach fair price for snacks and drinks near the reception cheap price for laundry and

if you need to do laundry, service at a hotel is very expensive, but in building #2, they have a washer and

i was charged for laundry although i didn't use that service, i emailed client service and

ocean view, contemporary style, breakfast and dinner buffet

pool deck with enough pool and sun chairs to accommodate hotel guests, great event facilities, gym, classes,

the hotel is right next to a beautiful park the hotel also has spa facilities and provides the towels and robes

-wish the swimming pool was bigger to allow proper swimming training

free parking available

hotel fantastic staff from reception to cleaners to restaurant and bar staff wonderful breakfast plenty of choice

free parking (subject to availability) in the underground garage or in the alleys surrounding the hotel

location breakfast

selection of food during breakfast and it was the same each day ( for veg even worse), very bad like an instant

exterior space for breakfast

beds and umbrellas could be in better conditions as well as chairs in the balkony no wifi in the rooms old

breakfast was very good

fridge didn t keep drinks cold, expensive laundry service and internal phone wasn t

breakfast, spa and location

the breakfast buffet in the rose garden was exceptional especially the fresh fruit (including local

friendliness of staff cleanliness breakfast

well i cant say its actual gym, super small - no equipment, wifi no comments

entertainment for small kids

pools to swim, outdoor and indoor, also spa, jacuzzis, sauna, steam

good quality tv display and reasonable wifi, plenty of hot water most of the time

good breakfast and the dinner. the garden is also beautiful and well maintained.

the gym equipment is very tired and needs updating.

breakfast is half a la carte and half buffet, in the gardens

staff were very attentive - the bar tender at the daily happy hour, the breakfast & dinner staff remembered our

having booked for longer, though i thought that a better bar area would have been nice, though saying that after

very comfortable sunloungers and very clean restaurant - we only dined here once - very tasty bar - amazing

the hotel was very careful to our needs and also sent us to a delicious and generous breakfast when we checked

parking was easy, secure and free of charge

option for some refreshments on arrival in the room, the pool facilities, live piano on the evenings during

i definitely recommend you to try the spa - such a relaxing experience

personal was super nice and we were given late check out which really helped us and a bottle of madeira wine

outdoors, big indoor pool, nice restaurant for breakfast and dinner and attentive service (room service, bar)

things were given to laundry for cleaning, but white shirts became yellowish

location near enough to the town center and with on-premises parking

big bedrooms, great breakfast

we also ordered room service and the food was amazing and well-priced

parking is a nightmare in the evening as the car park is always full, so we had to park creatively

the room was a haven of comfort, featuring a private swimming pool with ocean views

the private concierge messenger was a bit late with our room service at the day of departure but they made up

the spa was unavailable and we ended up being charged over double to use the adjacent sister hotel

except lure the manger of pool bar and restaurant, he is very angry person

wifi connection poor

hotel's location, facilities, beach acses,calm environment, dive center, parking area and pool bar were at a

smell of cooking (room had a kitchen facility) being in the room or coming from some other room.

pool and position close to the city, the smarvellous design by nini andrade silva, nice rooftop bar and

the gym is also very well equipped and large

the outdoor pool is humongous and the staff is very friendly and professional

everything, bar on the roof. the room facing the sea. the gym was clean.

excellent hotel, great service, fabulous breakfast.

far the biggest issue was the cleanliness of laundry

i ordered a laundry service on the telephone

it's in a great location, it's clean, the rooms have a view, the spa is fantastic and, of course, the staff

kitchen appliances could be more ''new and modern'' and bedroom could have 1 big mattress

could have some veggie sausages at breakfast.

unexpected small charges such as tea in room not free and forced laundry service for pressing as iron and

balcony no iron( they have laundry but at a very expensive price) mattress hard as a rock pillows terrible staff

although there apparently was a list of cost we decided not to check before asking for laundry service

kids went to bed, pulled doors shut and we sat on the terrace with drinks from joe's bar

close to town, the beautiful park (which has a great playground for kids) view of the sea and the gardens are

all was great except wifi not working on roof top

does not swing out making using the bath/shower very awkward and unsafe - so for anyone with kids or mobility

outdoor pool and indoor pool are both amazing but the gym is pathetic

the interior pool is quite small, it is meant just for kids and their parents, there is not that much space

in addtion, the parking was hard to find in a 5 stars hotel breakfast was the same everyday wifi was not working

breakfast was very good quality, very delicious

it would have been enough for a family with kids

room for a single occupant,, i expected a tiny place, but instead i was given an apartment with kitchen, diner

really pleased the room had a mini kitchen which was a nice surprise so we didn t have to eat out every night

really loved our room - spacious, nicely decorated with little kitchenette and lots of space for clothes

the lack of wifi in the room was also not ideal

from the owners francisco and rita to the staff pedro on reception to harry bar staff

amazing views, swimming pool

parking lot is very small, only 4 places to park your car, however, i can understand, just because,

the wifi does not reach my room (as advertised), which is inconvenient

and moreover the balcony was literally 20 cm apart from another one and right on top of some laundry and garbage

inside they also have laundry machine and strings to dry your closes

is really good, the relation with the staff was perfect, the laundry service was an unexpected good surprise,

the lady showed us parking spots and where to do our laundry, super nice

big room clean great room wifi good value overall

from the initial reception area through to the bedrooms and roof top bar and pool

the jacuzzi in the spa was also not warm enough

good location good room service decent value

very easy car parking in the underground lot

room service a bit hit and miss with replenishing tea and coffee

enjoyed sauna and swimming pool

lovely sun bathing and pool area and for the fitness afficianados lots of gym equipment in the open sir

we've enjoyed the hotel facilies : sauna , jacuzzi and outsite pool

the imitation grass carpets, the real grass on the rooftops, the gym, the sauna, the swimming pool, the bar,

i love the fancy style of the facility and also the deck with the pool and spa on it

we used the laundry service after travelling around the island but thought it was extremely

you can have coffee or food there and swim in the pool if you want

however, one room did not have a small refrigerator nor was the hotel wifi able to reach it

perfect wifi

hotel is quiet, staff are friendly and the prices in their terrace bar are very reasonable ud83dudc4c like that

and a laundry room 4 mins away

the roof terrace and bar was closed, only for smoker guest during the day; but if you came to chill out there

i have not been able to get a good wifi, i was connected but unable to load pages, too weak

relaxed atmosphere at breakfast--loved the pastries & the walnut & raisin bread was a real treat

con not working room to dark no drying facilities no room to swing a cat at breakfast wifi poor spa not in use

they could send one up to the room, we were told they do not have any, and that we had to use the laundry service

there were laundry facilities but not right away and expensive when all you wanted to do was press a simple

clothing iron available which was shocking and frustrating since we arrived after the laundry service closed

that the gym is only accessible if you are paying for a spa treatment, this should be open to all guests

close to main attractions, comfort & quietness of room, breakfast options, bar, roof top pool & bar

the spa was wonderful as well as the pool

hills in a picturesque area and it is well equipped, it has a gym, a wellness part and a swimming pool

always parking across the road

best 5-star value-price in madeira, good breakfast and amazing staff

gym/pool/spa were great

i have never asked but i think laundry room was next to mine as i could hear spinning and similar noises every

really friendly and helpful staff, great wifi really high speed and fantastic location

the host had breakfast ready for us earlier due to our early flight. extremely accommodating.

parking is limited, there was no availability

parking is not just in front of it, but 5 minutes walking from that, but it s not that bad.

localisation laundry service good deal

wifi wasn't working when i got there, so had to use an external mini router that they provided me,

good wifi

the wifi was working well

our room was very clean; the beds were comfortable and the wifi worked perfectly

had kitchen facilities and a small balcony

emergency numbers, first aid kit, oven, kitchen utensils etc etc

location and clean studio with equipped kitchen if you wanted to cook something

perfect location, clean room, a well equiped kitchen, comfortable bed and very large shower

equipped kitchen, although we didn’t use it, with oven, kettle, coffee machine, etc

wifi doesn t work

great breakfast

parking spaces are quite scarce, so you have to park your car inside in the area along the wall

staff was nice, breakfast is delicious

parking is available

the rooftop bar is highly ranked across europe and they have fado every wednesday

pool and spa lacking in facilities

we were family of 5 (two small kids and a baby), and we got an upgrade on check-in

the breakfast spread was amazing and varied day by day

breakfast is rich and changing daily some fruits or way of making the eggs

on the rooftops you can find a washing machines and place that you can do laundry as well as nice area to just

was told laundry services were free of charge, but was charged 5 each time laundry services were needed

very friendly, even provided laundry and was very helpful.

excellent wifi

was not just a room with 3 beds as we had been expecting; it was an apartment with a kitchen and everything you

laundry service was a bit expensive (46 euros for a small bag of clothes).

laundry service is a bit odd

gave us a kids fan, noisy and useless

friendly staff nice bar and amazing comfortable room

hotel has reasonably priced restaurant and bar next door

location with parking, close to everything, great breakfast, attentive and helpful staff

location with parking, close to everything, great breakfast, attentive and helpful staff

centrally located, can walk yo everything in less than 10 minutes, had free parking and good wifi

breakfast ... had to wait for food to be replenished

comfortable quiet room. helpful friendly staff. great roof terrace bar and pool.

signs everywhere like not to take long showers, not to wash laundry in sinks, not to leave rubbish etc

she gave me coffee, wrote down stuff for me to visit, helped me with my laundry

great that they have washing and drying laundry service ( no folding) which was helpful and i used it twice

however, upon loading our laundry into the machine, we were unexpectedly asked to pay for its use and also

asked about the washing machine and were told that it would be 5 euros for washing and drying the laundry in

no wifi/pool

sure some partying kids yell at night (its in the middle of the centrum) and i got ants in the bathroom but

the breakfast was disappointing

breakfast is nice

old furnitures but the bed worked out well and couldn't complain for anything exception from the wifi

reception friendliness, and help. good breakfast choice.

no wifi in 2024

pillows are a bit uncomfortable. breakfast is good food but lacks a bit of imagination.

breakfast - very poor (only bread, some ham and corn flakes, no cheese, no vegetables, no fruits

,no mini-fridge, wifi not so strong, no kettle in the room, there is one day that no replenishment of toiletries

roof top pool was great and the rooms were very clean and very comfortable

location, room, pool

the general vibe in the restaurant part and bar was

great buffet breakfast, piano and pool table

delicious breakfast buffet

very good location and looked forward to breakfast each morning.

tea and cups would also be a nice touch, or a refill of the teabags/coffee if they already send room service

liked everything: the location, the room, the staff's attitude, the cleanliness, the breakfast

wifi was ok - just about ok but definitely not great.

hotel in the center with lovely roof top bar and pool, the staff was excellent

there was just a small window and it was above the laundry

laundry is offered for a price with a terrace to dry it on

the wifi was good. great location, right in the center. exceptional value.

no wifi you could be put in any number of properties not the one you actually booked

our room was cleaned every day; wifi worked well

other guests gave recommendations & told us about spa & rooftop terrace

floor was superb, we had room 23 last year and both were great with access to the garden and pool from the

we had a small kitchen, which is good if you want to cook yourself

indoor swimming pool and gym could do with a facelift

sea view and few steps away from a pebble beach with old town with several great restaurants and bar around

super wifi, but that was maybe because we had a room next to the reception

a bowl for our doggy (yes, rather than seeing him as a potential pest contrary to some other pet friedly

wifi the fastest i have ever encountered

you also have spa services if you're interested

was excellent i do wish coffee/tea wasn t considered part of the mini bar as most places do offer it to

used the laundry service as some things got dirty when we were hiking and there was nothing to complain

we went off season so the pool was cold

gym equipment was in very poor condition and with machines broken

wifi was absolutely terrible in most parts of the hotel

had no wifi reception in the room (like most other guests we spoke to) and had to sit in the lobby to get

the restaurant is great for breakfast and dinner, and we loved the pool with this magnificient view

breakfast best i have had at a hotel in a long time

for the rest of the days we used either the hotel shuttle , or the regular buses

wifi at best intermittent and then very weak. very poor phone signal.

there is a drinks/lunch bar next to the pool as well as pool table, sauna and spa room (spa sessions have to