plus, the housekeeper that made the accusation was in the laundry room smoking a cigarette when i went down

the gym, laundry, pool were closed

plus, the housekeeper that made the accusation was in the laundry room smoking a cigarette when i went down

the pool could use some attention.

loved the pool and hot tub thoe the hot tub could have been hotter.

the laundry facilities were down, and we had no tv due to the cable box not working

was closed; no breakfast; reserved mobility-accessible room- it was regular; and no smoking room on smoking

more breakfast food to choose from maybe some hot hot breakfast sausage and bacon eggs i'm just saying

pool closed early could have stayed open till posted time

it's not a real breakfast.

dryers in laundry room were dusty

we didn t like that it didn t have a laundry room for us to do our laundry.

excellent location & value! breakfast was very good and kids enjoyed the pool daily.

breakfast was fantastic

i didn t use the pool but it was very large and clean

has a gym, indoor pool, and indoor on-site laundry

along with this the hotel had a pool, gym, laundry room and food and laundry products available for purchase

able to do laundry

plastic laundry bag usually in most hotel rooms was missing

staff was friendly. the pool was nice and the breakfast was very good.

we spent the next hour in a half at the laundry mat washing our clothes so we didn't take any home

pool was not available

gym was small but had everything in it you d need for a good

when we got there, it was covered with tile and not useable so we tried the pool

unruly kids in the pool, the parents sitting drinking around the pool, and the guests playing beer pong in the

breakfast was great for this reasonably priced hotel

breakfast wasn't a great assortment and was unaware of the construction causing you don't have to

was no milk available at breakfast

the pool was closed but we didn't mind and we also didn't eat breakfast so we don't know what it was

hard boiled eggs or yogurt as breakfast options would be nice.

the breakfast was very good

breakfast was good

the breakfast was hot and good. the hotel was clean and the staff was super friendly!!

pool room needs some updates but nice to have a hot tub option

equipment in the fitness area was old and not well maintained

the front desk gave a us a second room which was next door to the laundry room

a room across from the laundry room where i heard loud talking as i m trying to take a nap

can see the gateway arch from the parking lot (12 miles away)

we were a little concerned about the people hanging around the parking area.

the big shower, comfortable bed, extra chairs in room to relax & breakfast eggs were soft & fluffy

bothersome but didn t bother me was i heard others complain of a smell that was coming from the laundry facility

the onsite guest laundry was handy - $2 wash $2 to dry all in all a pleasant say here

good breakfast, laundry in the building

when i got there the door to the hotel laundry room was wide open and it looked like a bloody hot mess

i had hoped to use the laundry, but it was out of service

waffle was great. staff was very friendly pool was a blessing

my daughter enjoyed the pool

room was clean and breakfast was good

i liked the parking, the room, the pool, the staff.

breakfast

was friendly rooms and hotel was clean front desk was helpful laundry on site incredibly comfortable

breakfast was excellent.

breakfast is above average and the breakfast attendant kept the area stocked and clean

older building, dark parking lot

we slept like babies and so did our three young kids

only negative was laundry on 4th floor.

guest laundry on site as well as a pool and small fitness center

were not trash bags or laundry bags in the room

checking out was difficult because staff were filling elevator with laundry carts/trash bins and were using

wifi was terrible too

difficulty with parking garage. ..qr code issurs

good location and nice facilities. ample handicap parking.

indoor pool was nice and warm

spacious comfortable rooms, great bed, easy parking, very nice helpful staff

was stolen but how is it that they don't have anyone looking at security cameras at the hotel parking lot during

the hotel is a pet friendly and has no advertising of pets fees, on top of that the receptionist told us i

breakfast

carpet was nasty

clean room, parking at door.

whole place was dated, our room was a smoking room, when i asked for non smoking, so it smelt really bad

at least the a/c worked well. there were workable door locks. great handicapped parking area.

the room was very clean and i loved the spa tub it was great

breakfast options a bit limited. wifi was very weak signal in our corner room.

the huge spa tub in the room

wifi did not work at all in our room on any devices

were shocked at the breakfast choices

breakfast was just what the kids wanted with the automatic conveyor pancake maker

we liked the many breakfast options. my kids liked the pancake maker.

we liked the many breakfast options. my kids liked the pancake maker.

young kids running and jumping above our room.

non-smoking, refrig and microwave, (our

the extra 25 for our pet when we checked in

was very clean and private with lots of parking for truck and

not enough parking in the front.

closet, little room amenities, poor parking, hard to open entry door lock, poor maid service ,our room was only

the location and free wifi

the tv and the wifi worked. the ac worked really well.very easy to find.

had good water pressure, refrigerator worked, and had good wifi

pool is heated and clean

quiet,clean,great breakfast ...nice safe place to run or a fitness center and a nice indoor pool

breakfast was just ok- hard with covid

most drinking and kids everywhere

fitness center

room smelled like dirty laundry

the beds were comfortable and the parking lot felt secure

the kids loved the pool

friendly staff very nice place pool was a plus

the pool was dirty, tiny, and shallow. the room the pool was in was hot.

no hotel should have rooms near the laundry or ice machine-too much

was a nice clean hotel with swimming pool, hot tub, and laundry

very clean, nice comfortable bed, good breakfast

also the breakfast area was always very clean and tidy every morning with an attendant on duty

no real silverware in the kitchen? really?

the wifi didn't work at all

room location was right across from the laundry room

never have to get bothered for housekeeping if you have a room payed for and also u get laundry on site for

can't get change for laundry on site cus they make u have to use quarters only never have any to switch a dollar

dryer in laundry room wasn't drying well.

behind junk cars, run-down buildings, drugs also (pot) being smoked with guests pulling up with kids in the

quiet and a on site laundry facility

staff didn't do a very thorough job and by watching how they did their job i can confirm) and the laundry room

what i paid for the room and for how long i stayed the wifi should have been free but it wasn't

how there were trash in the parking lot

i loved that they had a pool. it was quiet.

listing shows that there is guest laundry and there is not

t work poop all over side of toilet in room hair on toilet open soap bar in bath tub nasty over all will not

breakfast and coffee,tv had my favoritwe channels.

great room and space with a spa tub in my room and decently clean

did not try the breakfast. parking area well lit.

no laundry bag no hair dryer no coffee pot but they do have roaches and black mold in the shower

and bed bugs not terribly but those stay here too at an discounted rate lol also there's a laundry room with

well lit, spacious, privacy, location, decent staff, cleaned, & wifi

a roach, strong smell of marijuana, and other guest were extremely loud, would hear loud music i parking lot at

parking

of facilities at the hotel - no breakfast - no meals - no bar - no guest laundry

laundry still in halls at check in

no iron (but there was an ironing board), no hangers or laundry bag, something pink and sticky was all over

the wifi in my room was

the amenities were nice which include a fitness center, indoor pool, wifi, and restaurants located in casino

loved that there was laundry at this hotel too

laundry very useful

it has a laundry, which worked very well

everything, except you have to pay for the laundry.

breakfast was limited. not advised of some services ie laundry

convenience of shuttle

the hotel bar was excellent with fantastic atmosphere and bar staff

they weren't strict at all when i was there (it was game day) and neither me or my kids ever felt looked down

the room doesn’t have a tub just a walk in shower which is a inconvenience if you have little kids

they weren't strict at all when i was there (it was game day) and neither me or my kids ever felt looked down

self service laundry worked well for $2 per load for washing and $2 per load for drying

was no pool there was no restaurant there was no laundry there was no breakfast there was no ice there was no

designated parking, door to room was very difficult and loud to pull shut or push open, the laundry room was

no wifi no free breakfast and the pool was dirty.

someone got locked into the gym and the door had to be busted to get them out

guest laundry was filthy pillows were lumpy and hard

also the inability of laundry staff to bring extra towels when asked

the valet parking was fast and easy the room service was convenient location is

room service to expensive

suites, excellent breakfast selection, nice pool and gym area, quick valet service, efficient air conditioning

just what i want my kids at the bar

over priced, bed wasn t very comfortable, bathroom was small had to do gymnastics to reach toilet paper from

no gym, no pool was a bummer. and price a little high for not having those amenities.

the luxuriousness. the gym was hands down above the rest.

the gym is very nice too

it doesn't have a microwave or a laundry room, so you can do your own laundry.

also, the eggs benedict with room service was not

no free wifi bathroom tiny overpriced no happy hour at bar no complimentary evening snacks

guest in the fridge, tub stopper was broken so shower and facuet ran at all times, left our room service door

friendly staff, breakfast

it also seemed to be near the laundry facility so it was loud at times

hotel was dated. no laundry service. price was rediculous.

maybe the laundry detergent

besides the fact we believe we were right below a laundry room

room was not clean ants in bed dirty laundry in room

did laundry; own happy hour on roof top deck; watched people enjoy swimming

change machine in the laundry facility

guest laundry

nice room, guest laundry, comfy bed, friendly staff, great breakfast options

cleanliness, spacious room, conscience of laundry, the outside deck with partial view of the arch and the the

they bar and grill was closed

gym needs some upgrade, but i was there to chill

the bar was closed due to

i have 3 kids not enough room for 5 people.

s dirty laundry behind the curtains

laundry facility was inside pool area and was only accessible during those hours

gym

perfect location for downtown activity friendly staff good food amazing pool/hot tub

the bar restaurant downstairs served great food and drinks

we enjoyed the fun art work and our kids thought the lobby was awesome

room service could have been better.

staff, clean rooms, the amazing museum, the vintage pool / hot top, exercise room and sauna

we enjoyed the fun art work and our kids thought the lobby was awesome

t get in touch with room service several different times

i had my kids with me and they loved the 2nd floor

the bar was busy but not overworked or rowdy

she made my kids feel welcomed and put us in very nice room

the bed was great and the fitness center was good-need more attachments for machines

room was clean, stadium view was really cool, kids loved it

laundry, car washed, staff and buffet

trash cans had no bags and no laundry bags in room the drinking glasses were smudged all minor

also the laundry staff left a huge bag of dirty towels and sheets in the hall from 6pm til we checked out at

parking, pet fee etc

it's also pet friendly, no fee

desk multiple times to request bedding in order to use the bed but constantly told it was in laundry

i went to retrieve one and followed staff to the laundry room

attempting to check in, had to hunt down the front desk person, who was lounging in the laundry area

free breakfast and pool access

spa tub did not work

hotel lobby, by the main bar should not be assigned to conventions and leave the general public not be able to

i had to complain about anything, i wish the kitchen would stay open a bit longer for room service

no access to wifi was given to us

no room service at the time due to covid so for any clean towels or linens you had to walk all the way

the pool was cold with a few warm spots. would have preferred warmer water overall.

carpets in breakfast area was very worn and dirty

clean and the breakfast area is so beautiful

the pool being closed and our toilet was broken but i fixed it

the toilet did not flush we have use a plunge after each use we were not able to use the inside pool

the staff has excellent the breakfast was great..they were very intentive

food was marginal. no laundry detergent in the vending machine.

when confronted the staff just said it s normal people did laundry at 2

only thing that would change would be the laundry facilities one washer one dryer with restrictions was not good

being able to do a load of laundry was nice

to many motorcycles with noise and parking

coined operated laundry facilities

when we used it the first time there were 2 barrels full of dirty laundry and stinky garbage

it s not a new hotel but it s got everything including restaurant and laundry room.

how early the pool closed .

3 free drinks a day! somewhat close to the arch area. pet friendly.

we had to keep asking the cleaning ladies for trash bags and all they had was laundry bags

friendly staff, parking was excellent

the halls are well lit as well as the parking lot

my kids both cleaned their plates

pet friendly

comfy bed, great bathroom. bar and breakfast added bonus. close to interstate.

the hotel & room itself, the gym etc..

breakfast brown bags should ve already been packed

breakfast was very good and fresh

also the hotel was close to the union station, where our kids enjoyed time there

wonderful, laundry room great for drying swimsuits, food wonderful, staff very friendly, room great, kick-back

bags in the waste can, no coffee or cups in the room, only one wash cloth in the room and no laundry bags

laundry on site was a welcomed surprise after getting rained out at a cardinals game

pet friendly

rooms, complimentary breakfast, dinner and drinks

coin op laundry next to lobby

laundry facilities $2

complimentary breakfast was delicious

more food for breakfast. had indoor pool but a hot tub would have been nice.

have had a bit larger breakfast selection, but i was glad they had some breakfast given the price of the room

nice desk and wifi for my business work flat screen tv on the wall

i love the desk in the room and the wifi was great. up-to-date flat screen tv on the wall

paying for washing laundry seems absurd

i liked the bar onsite. i loved the access to the outside through the balcony.

the king room was not sufficient for 2 adults and 2 kids

poor breakfast and awful gym and actually it

the king room was not sufficient for 2 adults and 2 kids

breakfast. it not early enough and it powder eggs.

was not notified that the pool was closed until i checked in

wanted to swim in the pool, but the water was cloudy/murky

didn t like their wasn t any fruit or oatmeal after staying here 15 days, breakfast was the same

breakfast wasn

no free breakfast or tea to go...only coffee. the towels were stringy. laundry was out of order.

we actually had to go into the bar to find someone who worked at the hotel who could assist us with check in

cleanliness, in-room services like internet, keurig coffee maker, microwave, refrigerator, parking, business

plenty of parking available.

gym is tiny

i liked that the hotel had laundry on-site and also had a microwave and fridge in room

being a pet friendly hotel we wish i room had been checked and cleaned thoroughly trash was left in it and

breakfast is always good & room is perfect

have stayed at this hotel before always clean, friendly and easily access from interstate the breakfast was

the pool closing but they took care of it

with gauge out of bottom, no ice bucket (was told they don t have any and was given plastic laundry bag to

we asked for an extra laundry bag from the cart but all we were ever told was no english

there is laundry on every other floor, which is nice since some hotels only have one

they have a bar on the first floor, and offer laundry services

no laundry

the laundry services charge slip states that basic laundry is $2 a

we were early, it was raining, and we needed to do laundry

no laundry. booking com info is not correct. it smalls bad in the entire holes. a/c is too loud.

parking was alittle cramped

comfort inn & suites being advertised as a pet-friendly hotel, the management at this particular location has

great workout room and laundry on site

no laundry here even..dry clean

room with treadmills, elipticals and dumbells, onsite laundry, plentiful breakfast food

they didn't always have change for laundry machines

was by laundry once workers came in i could not go back to sleep doors slamming loud conversations

had to go to the laundrymat

pet friendly

the wifi did not work at

only moderately pet friendly

breakfast options were really limited.

loved the pool- fun for our kids and for us! great service poolside also.

our room service, the gentlemen who helped up with our bags and stay was exemplary

people were sprawled out in walk ways, kids eating out of pizza boxes on the floor in the lobby, and visitors

room and bed was very comfortable. room service was quick.

also the food was not ideal for kids

breakfast set up

very clean and comfortable . very good breakfast.

it was clean and new. they had great breakfast!

breakfast was wonderful with the exception of the eggs. plain eggs would be great.

breakfast was tasty; several hot and cold breakfast options. the bathroom was nice and clean.

very minor - the available coin-operated laundry didn't have any kind of timeframe (ended up being almost an

also, laundry facility was $2 per load (each for wash and then for dry)

the laundry room was noisy next door before 6am, and the construction and parking lot outside my window

location and price and pet friendly

room had no grab bar in shower or mat for bathtub to eliminate slippery tub floor

pile of dirty laundry behind chair

laundry was left in washing machine and dryer so had to wait three hours to do mine.

the laundry facility had no change machine and the front desk was not capable of giving change.

noisy neighbors, parking lot noise

close to the train station& hot breakfast.

great breakfast

one of the best hotels in alton it wasn t more than i expected (206 +security deposit) love the pool and the

staff great the room wonderful breakfast off the

staff is very profissional and friendly, the room is very clean and their breakfast is very delicious made with

the pool and breakfast my kids loved it

the dryer was broken in the guest laundry

pool area had water leaks in the pipes above and obviously had been for a while because of the rust

very nice room for the price. and the breakfast was a added bonus. would stay again.

have a nice breakfast but a month ago when we were here we mentioned that the waffle iron was not working

i liked best that it offered hot breakfast and also indoor pool and staff very friendly

laundry and shuttle not available

our kids loved the pool

we didn't have time for the pool or gym space so i can't rate those areas

picked this property because it was pet friendly but they charged a $75 fee which wasn t disclosed ahead of

clean rooms and overall hotel pet friendly