about construction work, before, restaurant closed, trash in front of the window, staff at pizza bar unfriendly

due to the lack of hand soap, we had to take a cup from the bar and fill it with hand soap from the bar s

the room smelled strongly of smoke, possibly from the fireplace, but we are not sure of the exact cause

i chose this place because it had a spa and a hot tub

appreciated the well-stocked general store and on-site food options, including the bar cart

the biggest shock was that the hotel lost my laundry

daughter who is autistic wanted to hit the beach badly and he suggested to give us a lift on the golf cart to

loved that the hotel was genuinely pet friendly and how friendly the staff were to my dog despite him being a

excellent room service

the view and room service.

gym, laundry, breakfast

and the laundry room was a wonderful bonus

exceptionally clean large updated rooms excellent laundry room friendly and helpful staff amazing value for the

loved having the laundry there

clean, very comfortable with friendly, competent staff and an outstanding gym and laundry facilities

service, food, central location, gym

great location, good restaurant, pretty setting in the foothills. pool is very nice to swim in.

amazing overall service. pool is divine.

expensive room service... bagel, coffee, oj > $30.

great gym. beautiful property. lux room amenities.

there was a number to call, but as we only had international wifi, not calls, we had to borrow a phone from

free parking onsite

we did not consider this a problem, but one other caveat i'd give is that you do not eat breakfast at the b&b

breakfast was great and cooked fresh as soon as we came downstairs

mri was very comfortable and having a fireplace in our room made it very cozy

wifi didn't work in the

laundry facility

cannot access laundry facilities, hotel staff have to do this on behalf, dated aesthetic

no laundry

the pet area, and the wonderful trees, flowers and foliage that are everywhere on the property

place and staff, small but good gym, the common areas are great, lovely terrace and very nice

clean rooms, very silent, nice property. staff is very nice. well maintained laundry.

the laundry is not working!!!!

are super comfy, ice machine and laundry on site, fridge and microwave in room

stated laundry available but washing machines were out of order throughout our 5 nites stay

it features a coin-op laundry for guests

rooms are big and nicely decorated calm with view into a garden self-service laundry was super clean and efficient

very convenient the laundry for the guests

laundry wasn t done despite handing it st reception prior to the cut-off time - no communication

the property also has a laundry room and a deli shop, which was very convenient

as we were on a toad trip the laundry room was a great addition

i didn t like was that we were placed in room 110 that room is located right next door to the laundry room so

a free laundry service and free bottled water were appreciated

this was a core reason why i chose palo alto inn, so i could do laundry onsite

the laundry room could be upgraded

they didn t have a coin laundry machine

the laundry room was appreciated and good value

i was thrilled there were laundry facilities - also clean and well-maintained

no option for hand held shower head. wifi unstable and a bit slow.

great equipment; kitchen, full-size fridge, microwave, usb chargers for multiple devices

the cooks were the best - the breakfast was so delicious, i give it 10 stars

the room was a decent size and had most of what you needed in it and the wifi was good

nice gym and pool

hours appear to be quite short on restaurant/bar staff

the big plus the gym which had a basic but still nice equipment to work out

location , size of room , gym , pool

when our breakfast came, they forgot the orange juice and coffee drinks we had ordered

i could order breakfast anytime

the rooftop pool, hot tub and shaded lounge cabanas were just an oasis of relaxation

breakfast was great as was the service

the parking facility l, while functional, was rather cramped.

kids loved the pool and hot tub

food from the restaurant (delivered to bar area) was very good for price point.

was undergoing renovation and did not let us know in advance that the food service/ restaurant/ bar were closed

staff and room-) we heard about the one and only marilyn in the bar and her stories she didn't disappoint

the pool looked very inviting however we forgot swim wear

security by the laundry's room

location great experience with the laundry room

front desk offered to do our laundry if given to them in the morning, very kind but inconvenient

cleaning and the laundry room

more than half a dozen times with these super loud carts that they use to bring sheets to the laundry

laundry inside the gym choose 2nd floor to be near laundromat near the venue excellent and helpful

laundry facilities closed at 9 and only one washer and dryer.

need to remind the front desk to deliver laundry

guest laundry is too small

they also have a laundry room for guest which locates on 1st floor and the washing machine/ dryer cost around

laundry facility, location, the grounds are nice, well layed out and give a nice sense of privacy

laundry room located building 300

laundry room

there is even a laundry room in one of the buildings you can use

beautiful and well kept, also free laundry room.

very tasty, high-end breakfast

clean, very nice continental breakfast, good location, comfortable.

good breakfast: oatmeal, boiled eggs, fruits, some of yogurts, bagels

the wifi worked great

parking stalls are a bit tight but there's sufficient parking

no gym or laundry on premises

no laundry machines

it would be even better if they had coin laundry service.

was given room next to motel in-house laundry, which made noise all night.

room was noisy during the day bc it was right next to the laundry where all the staff was just hanging out

had a great stay! room service was amazing, too!

room service breakfast was delicious

location for our company holiday party. the bar was nice as well

valet parking only, bar closes very early

nothing straightforward: room service

no kitchen, no laundry facility

like a readily-available coffee machine, ice water and chocolate bowl in the lobby, and free laundry take it

clean and quiet place with excelent breakfasts, helpful staff, big pool, gym and laundry, coffee and tea 24/7

felt home away from home, tea and coffee were available all the time, laundry was free and breakfast was wonderful

like the cottage type rooms and amenities such as free parking , breakfast and swimming pool is an added bonus

parking available (although need to pay if staying overnight), excellent kitchen facilities, laundry facilities

laundry and free detergent and sheets, the friendly staff, the location, the cleanliness, the

reception, surprise evening event with free drink and tasty soup, clean and spacious room, free laundry, very

loved all the extra amenities such as free guest laundry rooms, breakfast buffet, kitchens in the rooms, fruit

efficient staff, cleanliness, quality of the breakfast, ease of checking in and out

laundry, spa, remote control broken

s an app for the laundry which we could not use but there s a laundromat nearby

location was good parking available for free laundry service available- though only one machine

he was very helpful showing me the laundry services and how to use them

this is a great little gym that has been completely remodeled

nice that they had a little gym and laundry too (didn t use the

helpful and friendly staff. the breakfast is excellent. the laundry onsite is also great.

it exceeded in the very nice new shower, spacious room (sofa and desk) and the on-site gym and laundry

and excellent yummy breakfast the veggi patties, the eggs and the potatoes were amazing

they gave sn awesome breakfast

'continental' breakfast is a stretch. wifi is unencrypted

the hotels fault but there was a noisy bar next door just below our room (315)

breakfast had lovely hot options it was s hock - i expected continental muffins - and it was omelet

wifi was junk

had to send husband down to ask for wifi and how to turn on tv

one head-up is that in the manual it says that there is a laundry room, but in fact there is none anymore

this was a visit to play golf with friends and i can emphatically say that this is one of the nicest hotel

the wifi was great and the amenities were great

good location and good wifi

limited parking

rooms with balcony - nice breakfast and the possibility to have late check out

we had the correct location because the address matched, but the name on the sign as well as all parking spaces

i didn't have wifi but then again i didn't ask if it was available..

the wifi was out, but we didn't really need it so that was okay

knowledge about laundry service one of the reception staff told me that they didn't have a laundry service

the rooms were very clean and there was a laundry facility near my room

very clean, large size rooms and great to have coin operated laundry onsite

laundry used the hotel's paid laundry service

lied to my face, after refusing to pick up the phone the second time i called the desk when the laundry room

smooth reception, location off university avenue, getting our room early, molton brown amenities, fireplace,

limited common space and amenities. ice only available through room service.

no bar or common area to sit and lounge.

the gym could use a little upgrading.

my favourite though was the lovely bar on the second floor where we went to share a great charcuterie board

they offer a light breakfast of granola bars, yogurt, juice

too plain breakfast

location(many store nearby, whole foods market, book store, etc), free breakfast(simple but ok enough for us)

tight parking spots, but lots of availability.

limited parking

need a parking space

wifi too slow hard to connect

very homo looking so i hid my children's and told them the motorcycle people are what the slow kids are when

parking is first come

wifi

laundry hours

room was small but adequate, there was onsite laundry, the hotel is within walking distance to several good

a good laundry and a hot drink machine

ease of check in and check out, and use of other facilities such as laundry

if you're a long stayer and request it, you'll be allowed to use their laundry room

one a small note, there isn't laundry service which is a bit inconvenient

but we brought our electric scooter and skateboard and kids bike and wagon and we had a great time accessing

a spectacular room with a beautiful western view, a fireplace and large bathroom.

accommodations are incredible. parking garage was nice. staff very friendly.

underground parking facilities with easy access to elevators

there is guest laundry room, big clean bath tub, fridge, the wifi can be a little tricky concierge is happy to

it have everything, pool, laundry, snack machine, ice machine and wifi

i also liked having laundry close to my room

laundry was expensive

the laundry room had new machines and cost only $1

many things close like the spa and the restaurant the gym is nice but its fairly small

spa swimming pool etc

loved the pancakes and coffee we had for room service every morning

many things close like the spa and the restaurant the gym is nice but its fairly small

turn the screen on, maybe you can, but there wasn't much info in the room, like no book with pool hours, wi-fi

parking and the construction going on at the gas station. that was really the bummer!!

fireplace in the room didn t work

there s a cozy lounge area with a fireplace, a sofa, and a coffee corner where guests can make tea or coffee

non working fireplace. very little hot water. no bath.

parking could be a little better.

there is a gym and laundry room on site ! the staff was very helpful !

long walk to laundry room

there is a pool, hot tub, gym and laundry rooms

no housekeeping, no quarters to do laundry

was next to 24 hours laundry room with a lot of noises at night they gave my hotel room to another customer

a bag of laundry/hotel towels was oddly left in front of our door for a day or so

close to great golf course

lots of parking

ample and easy parking

room service was poor

thought we were staying close to our kids b/c they live in santa cruz

nice breakfast with scrambled eggs and bacon and hardboiled eggs

loved the pool and hot tub

the pool and spa were closed for repair.

pool only open 10 - 10.

thank goodness for the on-site laundry

even the laundry room was clean

all the available services provided, pool, laundry, vending machines and breakfast

guest laundry was down during our stay.

i'm wondering if this was because i was in the room right next to the maids laundry area and there was a back

the room shakes every time laundry is done

laundry room was only open 7 am to 10 pm and machines only took quarters

door of the laundry room is not easy to use

our room was next to the laundry room and probably because of that the beds were shaking.

clean, and they had everything i needed, comfortable beds, room service daily, amazing breakfast, laundry room

we didn t use it but there s a laundry room if you need

closet didn't have plastic bag for laundry

even worse, the laundry room was next door and spinning washing machines shook the room

it is a small hotel, but there is ample parking, with two garages and a lot

excellent breakfast that exceeded expectations, the television perfect, easy to use, the pillow selection was

mechanical sounds all nite between ice maker soda machine and vicinity of laundry room

laundry we were told was broken, and found some dirty sheets on the sleeper couch when opened but

everything, lobby, breakfast, clean, laundry facilities on site, fireplaces in lobby, lobby seating, room was

does need some updating and remodeling for more of the facilities, the laundry room was under construction, the

i thought the laundry facility was complimentary but turned out i was mistaken

parking area too congested pricey for the amenities no cart available upon arrival a laundry facility would be

there is no laundry in the hotel.

we asked 3x for blankets and finally at 1115pm we were given 2 and told they were behind on laundry

staff used guests laundry room for the hotel's laundry, such as bed linens

breakfast, staff friendliness, laundry facilities.

the laundry room was locked

every time we needed something as two of us broke out in some kind of rash, whether it s the laundry detergent

great staff, great location, and they allow dogs! guest laundry is good too!

found staff in the laundry room

found used medical needles in laundry room

laundry is too expensive, $4 for a single load in the washer or dryer, and they only take quarters

8am there was a lot of commotion and noise coming from outside probably because the storage/laundry room was 2

laundry facility was great

double rooms, amazing double shower and bathroom. pool, laundry.

noise - room near vending machine and next to laundry room. terrible!!!

i wish it had a laundry room

halls were filled with housekeeping trash and laundry thrown everywhere on every floor at 4pm

no laundry room!

no laundry no gym no breakfast abdwe paid close to 400 a night

towels were hairy, i think it's a laundry issue. machines probably need servicing.

horrible wifi, sparse room, almost windowless, sparse and old furnishings, pillows were the worst

was able to do early check in

the wifi service and the lack of chanel s.

when we checked in (with a man) we weren t given the run down, just our keys and the wifi password and because

torch lite website states that there is a pool and free breakfast and a laundry room

no laundry room that was advertised

air conditioner did not work, window could not open, smelled like dirty laundry, treated rude, no hbo or wifi

there was a laundrymat right around the corner.

sufficient toiletries and even toothpaste provided along with a disposable laundry bag which was a pleasant

hot tub. laundry. close to beach.

laundry is available which is a plus :) wish we could stay longer

dirty laundry room

was great to have laundry facilities

laundry room on site