plus the small spa and speedy wifi

breakfast was outstanding, with several creative dishes and customizable options

the breakfast is overwhelming and the owners and the staff are incredible

beautiful setting, amazing fresh breakfast, 2 minute drive to the pueblo magico - malinalco

pool temperature.

though we should have given 24 hour notice for laundry service they accommodated us anyhow

the gym had many equipments that didn t work and were dirty

gym, privacy, noise, maintenance, value-cost.

the pool and the gardens

pool

pool is a a big disappintment because its all one size instead of going from 3 feet

if you re planning to travel with kids is a nice place because the hotel has a playground and pool for kids

lots of things to do with children like ping pong, air hockey, basketball court, garden areas, pool, etc

pool, bar service at the pool was amazing and room service

loved the grounds and heated pool

liked everything, the only thing i can mention to be improved is the gym as the equipment is a bit old, anyway

the grounds/gardens are beautifully maintained; the pool area is lovely and relaxing

pool, bar service at the pool was amazing and room service

kids enjoyed a lot the swimming pool

gardens, pool & spa were beautiful

provide information in the room about wifi and how to get room service.

also, the pool was not heated so we couldn't really use it

beautifull pool and spa. excellent food in the restaurant.

a beautiful place, with a lovely reception area, bar and restaurant but the rooms are dark, the bathroom

nice bar - no bartender

wifi was bad

wifi didn't reach my room

friendly staff but double charged me! parking situation was good very well lit

parking was safe, walled inner yard

the pool was very dirty and bathroom taps were not working too. the lobby is unkept too

as i called the front desk they brought the like in 2 min, same when me & my kids got out the pool (which was

garden and pool

pet friendly, we had our cat with us

they didn t have spa facilities

all around/atmosphere & ambience including a pool set in a large garden

oh, the property is pet friendly with some resident tame cats plus cute well behaved dogs with guests

location. free parking. big bathroom.

we couldn't get in the pool (it was freezing); the elevator wasn't working

the swimming pool is nice

the sheets had holes. the heater didn't work and the water in the pool was really cold.

the next room had no wifi

wifisignal did not reach the room which is effectively the same as no wifi

, quiet and good service with spa

price vs benefit, the pool

restaurant next door is closed during the week and there is no bar open or any service - with us being the only

wifi worked one day although poor connectivity and did not work at all the next day

parking area too small and you should leave your keys

staff, pool and bar

reliable wifi at all

i was able to get hot water from the bar downstairs

pool to sit around, decent wifi, clean and about a 4 block walk to the zocolo so it easy to walk around and see

good wifi

the wifi was perfect and we did work from the hotel so this was important to us

the grounds and the pool are beautiful and very well-maintained

room need some updating. wifi didnt work in the room.

a nice garden with view to the pool

and very quiet surroundings, easy parking, good size rooms, helpful and pleasant staff and best breakfast in

breakfast is amazing, the hotel rooms are good size, grounds always clean

the breakfast that was included was very generous, fresh, and delicious

did not have wifi in our room due to its location and the bar music on saturday night was very loud and disruptive

great pool

the breakfast it's amazing

would have also been nice to have a coffee maker, mini bar, or at least a room service menu in the room

great breakfast buffet

can order food from nearby restaurants and eat by garden pool, we had lots of fun, not only the kids but parents

the fitness room and pool area were great

the breakfast could have been a bit better and it didn't have many options.

room, confortable bed, excellent bathrooms, noise insulated rooms, good breakfast, a/c works flawlessly, good

charge a ridiculous price for bottled water in the restaurant and lost my laundry for 2 days

rooms are very clean and the pool is amazing

the 2 pool areas & staff are great

parking to far from our room

nice pool with warm

jovita (cleaning lady) and the guys from pool service are attentive :) and makes you feel like they were being

has 2 swimming pools, but they are a little small for my taste

spa is ok, massages are good

was great in most instances, room service was quick

the pool was great

i was put next to the laundry room so it was prettty noise and hard to rest during the day.

laundry service is very fast

s a nice small hotel with pool and outdoor area

the pool was not working properly

outside is large enough to be comfortable if not too many people - and easy parking in front (although not

- reception area and restaurant was superb refurbished, but taking a walk around the hotel - kids club was empty

attention took too long in restaurants, room service and maintenance.

and that the tiles in the bottom of the children's pool were loose

the lobby, starbucks, breakfasts options and bar service.

were no rules for the common areas such as the swimming pool and breakfast

place, breakfast, hospitality.

the stairs to our room were muddy and very dirty, and so was the area around the pool (the pool water was also

and the place in general but for me the most important thing was the wifi which was excellent

this is charming but requires youthful fitness

the complimentary breakfast included coffee, juice, fruit, bread, and a choice between chilaquiles, eggs, or

room service was prompt and delicious

nice little hotel with pool and a garden.

good room service

parking under the room was nice

parking in the master suite, king size bed & calm

the hotel's parking is fairly small, but they do a good job of fitting everyone's car in, although you do have

no free wifi in that room

the swimming pool is fantastic

the guy at the pool is excellent and very friendly

the garden and the pool are very nice

it is also pet friendly

bar by the pool had staff problems, i requested a beer like 4 times and during my 3 hours at the

it wasn't clear of the breakfast was included in my fare

good temperature of the pool

) it is also a pet friendly hotel and a better pet friendly option in the area

excellent valet parking and reception

they went out of their way to accommodate early check in, arrange airport transfers, etc

the spa was also absolutely amazing one of the best massages i have ever had

don't go to the spa that's a real rip off and not worth the money

breakfast was wonderful. beautiful romantic spot

we also really liked visiting the swimming pool and restaurants nearby

pet friendly locations all over the facilities

parking: space very small and hotel can t guarantee parking for all the rooms 2

wifi service, there is not specially in the rooms

didn't like the other hotel guests drinking and having a blast in the pool and parking lot well into the night

didn't like the other hotel guests drinking and having a blast in the pool and parking lot well into the night

the swimming pools were ideal for the kids and they meet lots of other kids

time of the bar was a bit to early and no mini-bar

i think variety in the bar could be better

the wifi is terrible

spacious rooms, gorgeous property, good food at the restaurant, heated pool