a quick breakdown of my impressions: pros: plenty of swimming options: the resort has multiple pools, which was

lot of noise at night ( party in the pool area avery late, loud music, loud people :( ) gerardo in the front

ours was the tulips and the kids loved the swimming pool which has a couple of water slides

nor, a room service menu

the suite that i had was nice with its own small pool

i didn t use the pool because the water didn t look clean

no hot water, neither wifi signal at the bedroom

the kids enjoyed the gardens and the heated swimming pool

the water slide was not working, the pool was cold because they forgot to switch on the heating and it was only

room, golf and green areas

breakfast is very good, my children enjoyed the pool a lot and the gardens to walk in them during

the swimming pool and golf course were quite enjoyable when we weren t out exploring morelos

friendly, amiable staff, nice pool area

wifi was horrible

towels for the pool, you need to leave an i'd and pick them up at the reception that is on the opposite

the gym

the gym doesn t have a single dumbbell, only cardio machines.

wifi was a bit spotty.

the swimming pool was not working.

they can organise local laundry service

parking was tight on leaving early in the morning.

room was next to the laundry room so there was a lot of talking from the staff and walking back and forth in

the hotel was at full capacity and there were hardly any beds by the pool

was no service at the swimming pool and the hot tub was not on

there s only wifi in the lobby

and attention by the staff members, great temazcal experience and last but not least a good spa with ample

for instance the pool has a natural filter through a conected mini pool with certain alga

the temperature/cleanliness of the pool on the balcony.

the pool is outdoors and weather was not very warm so we couldn t go in

sorry we did not have breakfast. we left earlier

my bedroom didn t have wifi or a door for the bathroom.

pool not heated

when i tried to order breakfast at 8am was told kitchen did not open until 9am then it took until 10am to be

whole weekend there was loud music in the hotel non stop, so we preferred not to make use of the pool and stay

the blankets, the old tv and there was no wifi

breakfast is available and served in tables located in front of the rooms, with a view on the pool

the pool was so cold

my room did not include breakfast they offer you one and food is very affordable

great breakfast included in the price

garden is delightful and swimming pool so pleasant

mmon) gardens, pet-friendly, affordable pricing, friendly staff, tasty breakfast

it was clean. breakfast was ok.

wifi is bad but that is everywhere in tepoz.

all but not the worst thing is that they treat you like in a government office if you bring your pet, and they

lovely swimming pool are

and lovely around the pool

the wifi service only works in certain areas of the hotel not the rooms

pool closing time should be later

the parking is also good as it is gated

the micro pool deck is the only place to take in the 'vista', kind of a misnomer 'vista tepoz', wholly

we always had hot water available, there was no noise coming in from the street, the swimming pool is lovely

the breakfast is spectacular, and all our meals at the restaurant were healthy & delicious

found the bar staff a bit sullen, not helped by a guy who appeared to be the bar manager unable to smile

the breakfast is also extremely generous and delicious

room stunningly decorated, attention to detail, peaceful and relaxed, beautiful garden, great pool area and the

gorgeous hotel with helpful staff, great included breakfast, and nice rooms.

hotel is at the foot of the road, it is noisy, but it has a wonderful garden and pool behind it, with a palapa

enjoy the pool in the afternoon was awesome, great backyard to play with the kids

premises were very clean, as was the pool

could not connect to wifi in our room

the pool was beautiful and the grounds around it were beautiful

pool is very small and is a weird color, also not heated so very cold

comfortable bed, open shower, speaker system to listen to your own music (even in the bathroom), wifi, tv with

delightful terrace, a cozy nook for the pool and jacuzzi

also the bed was really comfortable and every room has it own terrace near to the pool

all staff was super helpful and specially janet from the spa service was great

property is in excellent condition it has a beautiful swimming pool and a beautiful garden great breakfast

breakfast is simple but delicious

don't miss the breakfast either

we loved breakfast every morning with the beautiful view

some other guests were partying in the pool one day, bringing their own alcohol and music

breakfast was excellent, the staff were so helpful and polite

wifi

the beds are so comfortable you won't want to get out of them, the breakfast is delicious, and the hotel grounds

the breakfast was great too

breakfast was good and offered a good variety

is a wonderful view of the mountain from the pool

hour for the lady to come and return our car keys that she keeps for moving cars in the narrow parking space

there was a little swimming pool, but the water was very unclean and we could not take a dip

staff was rude, the parking spot is very uncomfortable because it s very tight, the room is super hot, the

i went on a bad few nights where there was no wifi, no water in my room and also very loud dogs fighting on the

the wifi also didn't work in the room

wifi didn't work in the room

wifi

wifi worked great

is the standard throughout tepoztlan and not really a negative of the hotel, but wifi is not high speed

wish it did not rain to be able to enjoy the pool

parking on premise

no bar service so you can't even get a beer at the pool

drinking water has to be bought in the bar which closes at 6 pm

toilletries (had been given 2 very small conditioners and no shampoo) , booked a room with a huge spa bath and