waitresses at breakfast were most charming and the food itself was excellent

the staff were exceptionally friendly, ms at reception was kind and helpful and izzy behind the bar gave us

dinner in restaurant was excellent, as was breakfast

bonus, the kids' playroom is the best i've ever seen at any hotel (and one of the only)

excellent restaurant and bar on-site serving high-quality food and drinks

with a sliding door which doesn t shut and the bed was small not for 6ft people said there is a spa but the

nights stay and no room service

no spa out of order

and clean, was good location, free parking, wifi in public areas only, jenny the bar manager fantastic and as

the spa wasn't open due to covid

very affordable for such a great beach front location with access to indoor/outdoor pool, gym and sauna you

staff was very helpful, the breakfast was very good, the room was very clean and the bed was nice and firm

it appears there is no room service and the kitchen closed early

free wifi was much better than average and on-site parking was reasonably priced

bar food would be a nice idea maybe

room, very small and uncomfortable bed, it was outdated, very expensive for what it was, the wifi didn't work

parking, no dvd player, no restaurant sun eve, no wifi in room

there was no wifi

could hear kitchen which was below our room; didnt spoil our stay.

broken bar fridge, unearthly repeating noise before 8am, rude staff

worked very hard in the restaurant and the bar area, the young lady who worked in reception and laundry, and

our tv was not working and no laundry facility

only thing i’d say is maybe breakfast could have been included with the price we had paid for the

the pool was lovely and warm

hotel did not have an evening restaurant and only served breakfast

laundry room (4 a wash, 1 tumble

but it was a nice welcome thank you good to find help- yourself laundry

after the first night, some of our laundry disappeared and never resurfaced

bit noisy early in the morning by the laundry cupboard but did not spoil our stay

kippers were just the best, the staff were very efficient and friendly, the parking was spot on, the location

room was clean. food was good. we were able to do our own laundry at no cost. a nice surprise.

delicious meals, awesome kids' activities, laundry facilities, and a fantastic pool with jacuzzi

5) there is a laundry, washing machine and dryer, plus an ironing board and iron, and all this is free

jacuzzi, changing rooms and laundry room was a bit disappointing, showing signs of being tired and not great

we especially loved and appreciated the free guest laundry, including detergent (one machine, one dryer)

room we had was opposite toilets which wasn't ideal ,also we had the laundry room one side and kitchen the other

very relaxed with outside communal space for table tennis or just chilling

the room was very cramped and the wifi was very slow and cut out a lot

ample parking was a bonus

the spa is small but perfect, we enjoyed our jacuzzi and an evening on the bar balcony with views of

we had a view of the laundry room a big white wall felt like we were in prison, could hear water gushing from

room was above the staff laundry/working area so we did hear a fair bit of noise but it wasnt awful and didnt

little bit noisy out back of hotel when staff coming and going end of evening / in morning with laundry

the bedroom look over there laundry.we ask for a quick room but very noisy.

but still very expensive), was not brilliant - very noisy (being at the back of the hotel) - laundry trolleys

we arrived to the hall outside our room covered in dirty laundry and just a general mess

wifi was decent, location is amazing and the shower had amazing

slow dining room service --lack of staff?

to find, parking, bar and facilities all good and clean

asked to change my breakfast in the restaurant to a room service order

they also offered a very reasonable laundry service

very family and extremely pet friendly place. the owners were lovely and very pleasant

beautiful area. plenty of parking

our room was great for what we needed it for, the bunk beds were great for the kids and we had a lovely view

b & b were changing their internet provider on the day we left, so hopefully the wifi issues will be fixed

in reality i was overlooking a car park and delivery areas for laundry and kitchen

service at the bar and restaurant were excellent as well

a tab to your room as no signal to pay by card resulting in being disturbed again an hour after room service

dishes as well as meat, the herring resteraunt served great food, staff were really nice, the bar was good,

the spa was lovely, and the outdoor pool tranquil

laundry service - clothes were laundered but returned un-ironed and creased.

stayed in room 30 and directly below my window all night cages of laundry were being dragged around outside

delay in laundry turn around time - was in fact greater than promised 24 hour service

of room - a better placed mirror (too dark) and table and/or drawers for getting ready dirty laundry left for

laundry service and a team from housekeeping that keep the hotel spotless

afternoon tea was lovely. laundry facilities available. we got a cheaper rate too.

the property was being upgraded and all very clean and well run. i liked the laundry facility.

we were surprised how expensive it was to do a load of laundry.

clean rooms, laundry and new bathroom

laundry facilities handy on trip (coin op washer and dryer)

went that little bit further than expected particularly with laundry

lots of parking and an excellent carvery in the bar next door

large property with ample parking. on-site restaurant and bar.

ample facilities, basic food, weak wifi

free wifi didnt work very well, but mobile reception is good in the area so not much of an issue

the room service could have been a little more efficient (in terms of speed of service), in-house laundry was

really i didn't like but if i have to make a slight criticism it would be that the pool was a little cold for

either room service or dining downstairs, very filling, very tasty, piping hot and well presented

was our first wedding anniversary and our room was romantically decorated with rose petals and a hand written

more defined parking area

bedroom's location we were assigned inside the hotel looked like an area for members of staff or laundry area,

bar area cost with fireplace and nice sea hotel atmosphere with really lovely staff, especially the

views over the coast were beautiful. bed good size. kids room was perfect. staff very friendly.

wifi was good

staff were lovely. early check in. food was very tasty

i asked for some and was told the laundry hadn t delivered them

wasn't picked up at all and told was storm damaged router one to weeks prior to our visit but the wifi was

not have been more friendly nothing was too much trouble happy smiling very good service great breakfast and

would have liked a simple room service menu rather than 2 rosette rich menu as on business, but i was recommended

hotel aware and kitchen staff being replaced

emergency exit doors used as storage facility for ironing boards, irons, crockery, laundry

facilities, proximity to charlestown pubs, exquisite dining (excellent dinner) good breakfast the ev chargers,

food, grounds, surrounding area, pool, entertainment

on spa inside pool and jaquzzi could be kids separate.

of kids making a racket in the spa area which was supposed to be 16+ which wasn’t very relaxing

big parking, laundry room

slightly tired pool v expensive bar

staff went above and beyond, breakfast was delicious as was dinner

wifi wasn't amazing

a washing up bowl in the kitchen sink might be a good idea and save water when washing up a few things

dirty laundry stored in front of my room was absolutely disgusting and smelly

pile of laundry in corridor

wifi signal not great on top floor but fine in bar areas

very quiet despite the noisy bar below

stuffs in our room was shaking and bouncing with the bass and the kids couldn t sleep

the room we had was very hot (think it may of been above kitchen or laundry

wifi signal was not existent in room

room service couldn't fault an amazing place to stay

part of the restaurant (at the far end with windows on both sides) has no (little) wifi signal

on the day of arrival, there was no space to eat in either the restaurant, or the pub, so we used room service

parking is much to small

was it meant to be a kids room

ev charger is on site but it was 1

breakfast was excellent

parking difficult

paint all chipped off around door, directly opposite laundry room so noise from staff early in the day

bed was comfy the shower was lovely the settees in the bar were comfy the view from the bar was a

no wifi....this is 2017! small dated room.

a very welcoming check in, no wifi, not very much information given when arriving, just told the room wasn't

room was spacious and had all i needed and wifi was good

secret cinema and kids play room were a great bonus for our 2 year old

could be a little slow at times, particularly breakfast, but this wasn't a problem as we weren't in a rush

lovely cosy friendly bar downstairs &

7 bedroom hotel on the harbour, recently refurbished, the lounge and breakfast room recreate the atmosphere of

not always someone sitting at the front desk but you can walk over to the bar area and easily find a staff

no mobile signal. terrible wifi.

have liked a kettle in the room - room service was fine, but prefer little independence on making a cup of tea

a bit of revamp the inspector needs to put back some love and care the bar is very sparse breakfast is disappointing

the bar could be in a better place

bar area no atmosphere, and you had to use the same steps

they also offered laundry, traditional breakfast, and the wonderful company of the locals

great staff welcoming amazing food good location good breakfast

good location for the town, free wifi.

we enjoyed drinks in the bar and were served a delicious breakfast

everything, especially the bar staff and the live bands

we may have been over some laundry room or similar as radiator was off whole time and november stay

was excellent with large bathroom an balcony good swimming pool an steam room very nice garden an breakfast it

struggling to find any drawbacks - car parking was sometimes difficult at peak times.

the building is beautiful and has its charm, bar is nice, breakfast area is wonderful and breakfast itself was

spa and pool was excellent- lovely decor and cleanliness was top rate staff were friendly and very

great breakfast, handy guest laundry room.

there were damp patches on the wall from the adjacent laundry room

the breakfast and bar meals were excellent and there was an efficient and cheap laundry service

the corridors were cluttered and the guest laundry facility really was a disgrace unless they had just left

also next to laundry room for any guests

noisy on an inland room with laundry/ kitchen when window open

no laundry room

staff were excellent, good location, nice views, car parking, gym

near kitchen extraction fan.

the hotel is clean, well kept and had ev chargers at a very reasonable rate!

i didn t like the room cleaning and also the facility doesn t have laundry service.

sometimes an littered with laundry bags, and food deliveries at back

wifi a bit patchy

spa facilities were well set up and the massage was really good

location and facilities inc gym

laundry services :-) and close to train station.

we were refunded dirty laundry in the fortified

laundry service. i do not feel it was done by a professional.

breakfast was wonderful. laundry service not good. staff very friendly and polite.

the room was very small and situated at the rear of the hotel above the laundry room

the breakfast was great

relaxed atmosphere and emphasis on being pet-friendly which is why we will return.

tea & cream tea with distant sea views; staff friendly & very helpful, comfortable lounge bar area with distant

slow wifi

were friendly and very helpful, room was clean and comfortable with fast wifi and free parking

breakfast was absolutely superb, great choice of buffet and cooked to order dishes

to be a full pet friendly hotel, i would have liked small pets to be allowed with you in the room, so take note

parking and access.

request for spa treatment went unanswered

we had light evening meals in the area by the bar as we had the dog with us

very appreciated guest laundry room in hotel

dirty laundry in the hallways a lot of the time

breakfast was good and was lovely to see pets were welcomed too

room service was also a real treat, very special and a good menu including prawn sandwiches and

golf course is limited and more suitable for beginners

charming idyllic oasis. great views and a tasty breakfast

hosts are very friendly and the breakfast offer varied and very filling

best breakfast ever

nice room and breakfast

amazing breakfasts, great walks & location, highly recommended

asked for a laundry bag and list twice but didn t receive fan in my room too loud

room near laundry pick up area

we heard later they were short staffed in the kitchen: an explanation and apology would have gone a long way

too many kids around in the evening when we were there ( easter)and the menu reflects this

great location, quiet coastal hotel. picturesque. with adequate parking.

to our room and clean ( may be a pile of clean bath mats would have been a good idea and a used laundry bin

wifi barely worked

breakfast was good too and the folk evening was a lovely experience

i very much enjoyed talking with both the staff in the bar and the locals

wifi not great