than construction taking up some of the parking, nothing really

parking lot wasn't the best, i stayed on the 3rd floor and as soon as i walked out the elevator,

room was comfortable, free parking available.

it s was clean and quiet i loved the hot breakfast options.

the gym and pool where easily accessible

i was approached in the laundry/vending area by a man asking if i wanted some

that she needed to leave the dogs in the car when she was getting breakfast or using the laundry room

laundry facilities and vending machines on site

is one of the few hotels that have smoking rooms and accepts pets

bathroom dirty no ac on the gym

extremely friendly and helpful staff, good breakfast, nice room, laundry just for $ 4.5,

the room and the breakfast

breakfast was ok. no eggs or sausage but it was nice.

breakfast

the breakfast was great service was good to

no ashtray in the smoking room only one roll of toilet paper

the hotel does not have breakfast

it appeared solicitation and drug use was happening with the activity in the parking lot and the glossy appearance

no breakfast.. we liked nothing!

is no free breakfast which is offered on their site

room was a disaster, the light did not work, the wc was broken, the wifi worked just half of the times

the desk clerk at check-in wasn't very kind & i got charged a $50 pet deposit which really shocked me because

guest, i would have wished that their cleaning, linen amounts in room and lack of anything in the kitchenette

close to top golf, you can definitely walk there is you wanted to

no coffee machine in the room. no hair dryer. no dish soap for the kitchen sink.

also, people were hanging out in the parking lot at all hours

way & that was my second time staying there the first time i didnt have these problems , oh & the wifi sucks

love the fact they had an indoor pool

i thought the wifi was hard to access, though it said available

wifi wasn't good

very clean nicely appointed good breakfast staff easy to deal with

the room was very clean! the pool was nice and there was lots of parking. beds were comfy too.

linen smelled like dirty laundry

the laundry room to hot

really and i most certainly didn't like the fact that when i went down to do my laundry that was about 10 police

there were people hanging around the front door and in the parking lot drinking and smoking

that's something i respect when i stay pet friendly

hotel has a fitness center and laundry available

our room was right next to the laundry room so we heard washers and dryers a good bit

good location and glad to have laundry on site.

though there is no longer the breakfast i really enjoyed my time there and it was very clean and

the breakfast

guest laundry is available, but one of the machines was out of order

the laundry was a huge help and affordable

i loved the gym and everything was clean. laundry prices were great!

it needs a fan in the laundry room! super hot in there when doing clothes.

onsite laundry facility

the laundry facilities and

the staff was great clean facilities , laundry room was greatly priced

lot of stuff was out: no shower gel/shampoo in our shower, tried to do laundry but they were out of detergent

laundry facilities were honestly the only weak point of the hotel and that seemed to be a temporary

pool wasn t in service. we really picked it for the kitchen and pool

there was only 1 guest laundry facility in the whole building of 5 floors

room was close to ice machine, elevator and laundry room

a muffled leaf blower humming sound that we could only determine might have been coming from the laundry area

spotted just down from our room there was a laundry with washer and dryers large too

my husband and i came here for a funeral and our four kids

i loved the laundry room on the 7th floor

had to drive our wet clothes to a laundry mat to dry them

the laundry app wouldn't work so we couldn't do laundry .

it was good to have a buffet style breakfast, laundry facilities appreciated and the gym was well equipped

i didn't use the pool, gym or laundry because it was only a one night stay but they were available there

and i feel like there should be a coin machine and small laundry soap/fabric softener/bleaches vending with

staff were somewhat loud in my hallway since my room was next to the laundry room and upper floor customer was

greatly appreciated the early check in. lots of restaurants within walking distance.

pool closed too early

loctaions of my room, wifi not consistent, noisy no change of sheet for 4 days

therefore, i am requesting that our laundry services at the hotel be provided free of charge

there is also a laundry room for guests staying long enough to need it

my kids said the wifi was a bit slow, but i found that to be the case in charlotte in general

of the hotel were pretty clean and neat and i especially enjoyed the fact that they allowed pets so that i could

and the pool closed at 8pm, which my kids were not pleased with at all

rooms, guest laundry on site indoor pool,spa, and exercise room

breakfast was included with my stay, and i was impressed by the wide variety of options available

pleasant friendly staff. good breakfast. clean big comfy rooms

like to have more useful items in the kitchen as well as ice in the refrigerator, perhaps a larger refrigerator

wasn t to happy that i didn t get a full kitchen and that the outlet wasn t close to the beds

comfy beds, soft thick white towels and free coffee and free laundry

my accommodations the ability to do laundry the location and the staff .

free laundry, friendly staff

staff was friendly room was clean free laundry was great food pantry was stocked

- free laundry facilities was the cherry on top

laundry didn t work

how two parking lots combined into one.

the breakfast was cereal and/or toast with jam

empty baggies in parking lot

didn't eat breakfast but turned in my door cards and everything looked clean and nice.

friendly staff. breakfast included. laundry available. we'll situated.

the laundry person had disappeared on her so i had to go get them which was fine

rusted, frig didn't get that cold and the coffee maker was disappointing dog friendly but no pet cleaning

the water in the pool was dirty 2 days in row

also guest truck wash in parking lot

that there was no laundry room. lol

i could smell dogs, laundry room smelled bad. some noise above and outside at late hours.

exercise room is on the third floor which is where all the smoking rooms are and the laundry room is on the

laundry roon.please invest in that

coin laundry did not offer any detergent or other laundry care products

great big room with kitchen & seating area. friendly & helpful staff. good breakfast choice.

gym

the food at the bar was great, and the breakfast on the 2nd floor was very good, no complaints, except for

i was really shocked at how the kitchen area looked and it was beautiful.

nice bar area

no personal laundry service and no free breakfast

- restaurant breakfast doesn't start until 8am, no tv guide in the room, no fitness access, no laundry, no real

cosy, nice bar and great staff, very responsive room service. restaurant food was good.

the hotel offer us a ride to the train station in their fancy shuttle, which is a replica of an old london cab

the bar in the hotel closes at 10pm as does room service.

free wifi is available in the room if you sign up to hilton honors - again, it's free but no one tells

we order room service after coming n for the night

the wifi wasn't great and the breakfast was insanely expensive.

the gym the sink

the tv could use a sound bar or some speakers

laundry room provides detergent and has coin operated machines

was offered and recorded 1 laundry detergent when i checked in after mentioning i would utilize

guest laundry should have contactless option to pay for the service (actually, coins are needed )

comfortable bed, very clean room. laundry!

we asked for room service to have our rooms cleaned every day, and they were never cleaned.

mini bar stocked with everything you need

fantastic private lounge, service, breakfast, gym

room service was expensive and not worth it

tub faucet leaked and room service left a dirty drink mixer on the wet bar

$150 a night pet fee

the lobby and gym were very impressive

the bar did not open until 4:00 pm.

gym was amazing disappointing there was no pool

the only thing i didnt like was the bar food but love the place

the money i paid for this room and could not get a cup of coffee but yet they offern24 hour room service the

room service not available 24/7z

that the pool and fitness wasn't opened and construction in the front of building

better bar menu.

my family for the birthday of my 19-year-old and my granddaughter her only child to swim in the pool and for me

the room service was excellent and the food

i loved the pool and bar and the gigantic tv

the outside pool area is great

room service was slow the bartender disappeared for almost 15 minutes while we were trying to pay

room was beautiful and the roof top bar and pool were awesome

pool is best in charlotte and lots of dining and restaurant options around

also the kitchen chairs had sticky liquid on them

needs better breakfast options and please offer room service.

great service and comfortable stay, room was very spacious. breakfast was good as well.

the drinks at the bar were bomb !! cleanliness of room.

the apartment was beautiful, great view of the city centre, well equipped kitchen, comfortable bed and spacious

laundry out of order

i dislike having to connect to wifi to us my phone which i've never had to do in a hotel.

my kids were trying to call the front desk but the phone was broken

the hotel is pet friendly the area that the hotel is in couldn t be less pet friendly

i needed better connection in my room for work (the wifi is poor and their ethernet cables do not work), and

good coin laundry but not laundry service and when i tried the first time, no coins available at reception

all of the staff were so helpful, less than a 2 minute walk to the lightrail, laundry facilities on site, pool

the hotel was family friendly & has a laundry

everything besides the dirty laundry

there in april and the sun doesn't hit the pool area until late evening so my hopes of relaxing in the sun by

no pool, so many homeless people in the area. room service did not broom. no robes

good breakfast (they have nutella so it was a plus for my kids) and nesspresso was a plus for me

breakfast was top notch the hostess was accommodating

location, cleanliness even the was pet-friendly i usually don't stay in a hotel like that

paid for 2 days of wifi and could only access it one time

you get a card key to access the hotel elevators, pool, laundry and your room

wifi key isn't accessible

i like the location the pool and gym

the view, the room and the pool area. the hotel exceeded my expectations i loved my stay.

everything, the bar was my favorite

the laundry and vending machines halfway work

laundry facilities and bathroom

s dryer stopped working so i couldn t get fresh towels, but i could wash them in the guest laundry

bathroom was not that clean,kitchen utensils were dirty, curtains were so dusty they hadnt been clean in a while

the sheets were stained, the floor was sticky, hair was everywhere and people hung in the parking lot late

impressive decorations (kids blown away by how fancy it

from the valet to the room service

pool not open for the kids

pool not open for the kids

impressive decorations (kids blown away by how fancy it

of the nicest, friendliest staff from check-in, room service, shuttle service and drivers (john and keith) and

i was the only one that could connect to it, but it wouldn't allow my husband or my kids to connect

breakfast buffet gym

the breakfast bar was very good, with all the choices available if you left hungry it was your own fault

technician after fixing should have asked room service to clean toilet

the price location staff the room a 2 br suite a lot of space complimentary breakfast

only thing we missed was room service

the kids loved seeing the city from the balcony

nice staff, clean rooms, kitchen

the kitchen area was great

the front desk stated they do not do laundry before 10am and they knew they were out the night before

all amenities are up and operating again including the pool, a full gym and restaurant

i liked how i went to the bar and they had non alcoholic drinks that i could drink being pregnant

room service for the whole 10 day stay but i found out later it's upon request

clean, breakfast was great. staff from front counter, to kitchen & valet parking were great.

no ice, no laundry, no restaurant

restaurant in the hotel was absolutely horrible the bartender was nice and frustrated with the kitchen

indoor pool, free shuttle! great place for couples !

the restaurant and bar were closed for the entire day! the pool was also closed

staff at the bar were definitely top notch

also the guest laundry was not

pool closed ,no laundry ,parking was expensive

there were some things being remodeled, such as the pool, and the laundry room

wifi connection was not good at all couldn't even connect the kids ipads the whole time we were there

friendly, cleaness,pools, breakfast.

where said paid parking was, how to work the elevator or how the parking works, if there was wifi, didn t

the room came with a kitchenette, complete with full size fridge and dishwasher

equipped with kitchen facilities

no indoor pool

is pet friendly

a nasty attitude and when i came to the front to get some wash cloth was told their waiting on laundry

pool not working

of the pool

they were short staffed and the bar area was closed.

the wifi was very slow.

smelled like cigarettes and wet carpet, constant noises through wall from staff or laundry room all night, decor

no room service

slack room service they did not bring towels. saw a roach on saturday morning.

stalled vehicles no parking

the bar closed early for a weekend visit.

the laundry room was out of order. i really needed that for the amount of time we stayed

the pool was not finished so we did not get to use that. not by any fault of their own.

popcorn available and lollypops for kids

curtains don't close, and the noises from outside in the parking lot

popcorn available and lollypops for kids

when i asked the front desk clerk she acted as if i was putting her out bc she had to go to the laundry room to

laundry, spacious, great great breakfast

the laundry room is a bit warm but was very appreciated a little expensive

pool was clean and comfortable

it suppose to be non smoking and i had my kids with me

i like the room with the kitchen area.

the facility did not have any hand soap or kitchen soap

there was trash in the kitchen trash can, and the floor wasn't swept

comfortable for us and travel with our pet. very nice employees. quiet.

the kitchen was generally well laid out, but it was missing a few essentials such as dish soap, paper

laundry and gym also big and super helpful- my 4 kids enjoyed the indoor pool very much

rooms are huge and love the kitchen area

breakfast was very nice

location was great nice hotel, loved the indoor pool and gym area. rooms were spacious.

stain on carpet and water pressure for the sink and kitchen was low but overall a great experience and stay

if stay more than one day and want to skip laundry service, need more hooks / racks for them to dry

also, not having a change machine in the laundry room was an inconvenience

only suggestion i'd have is to upgrade the laundry units to accept cards

i met, staff wise; from front desk, laundry, maintenance, cleaning, buffet servers, were extremely professional

dirty sheets laundry on pull out couch when we went to bed.

is a fee to exchange but again if they don t have any to exchange you have to wait for the laundry yo get

it was close to the stores and they where pet friendly.

you need quarters to use the laundry machines, which was kinda inconvenient

extremely clean a d comfortable, beautifully decorated, good breakfast and friendly staff.

decent fitness center

good breakfast

very modern looking. very clean. staff very friendly and breakfast was awesome!

spacious room, laundry area, and good location

everything including the pool and laundry room.

we could hear every door shut and the laundry room 4 rooms down the whole time

was very late so i decided to spray the room sweep and mop the floor and wash my sheets at their laundry facility

staff very nice ...good location ....perfect fit laundry room big plus

laundry service, fitness center, snacks and drinks available 24/7

really liked the hot breakfast being served again and that i was able to bring my pet

just the amount of space i require, with a nice kitchenette

traveling with kids it's nice to be able to cook

easy access from parking lot into building

didn t have any plastic laundry bags

was conveniently located; however there were no complimentary snacks for the kids

i was also thinking there was an outdoor pool, but there was only an indoor pool

if you are traveling with kids....snacks and menu items are extremely limited and pricey.

were people and kids that blocked out many rooms on my floor and the constant slamming and banging on doors

also love the fact that it had a laundry facility for the guests

value for amazing quality! breakfast was very good

good location, comfortable room, good breakfast, easy parking, quiet. like home away from home.

good location, comfortable room, good breakfast, easy parking, quiet. like home away from home.

reason we chose to stay was the pool

kids running in the hallway on the last night and the people next door was loud

breakfast was good , but the waffle house was amazing.

breakfast was great

i told them i would be traveling with my two kids and even booked a room that was said to be big

24hr gym access; the hotel s outside doors require room key to get in after hours.

laundry lady s need better eyes as there were old chips left in cabinets, one bedspread was

enough food for breakfast.

the property smelled a bit old and in need of painting the gym was much too small and the pool was closed due

lack of sufficient parking

breakfast was good

laundry facilities

paying for laundry

loved the breakfast and it was good that they had laundry facilities

wish you had a hot tub and bigger pool.

us breakfast was u til 930 but when we got there at 850 am 90 percent of the food was already put away

used the laundry

bed was hard and the room was next to the laundry room, noisy!!

laundry room venting machine had thing in wrong slots still after three day being told

our room was directly across hall from laundry!!!

the breakfast was very organized. very quiet and relaxing

the breakfast was very good and the staff was so nice

the kitchenette was great! didn t know that was in the room!

need more parking options for rv's and similar. kinda spendy for what you get.

clean, breakfast was delicious and great variety. check in was quick and easy

i called for an early check in and even though they were completely booked the night b4 someone called me when

didn't have laundry powder available to purchase for their laundry machines

on top of that the room, laundry, and even parking was perfect

i only wish is that breakfast started earlier than 7

due to the covid 19 it was only cold breakfast served.

some of the breakfast wasn t good

not enough people in housekeeping to get the laundry cleaned and back on the beds

we also were able to use the gym and the pool, they were both well maintained as well

the facilities were clean. the gym and pool areas were nice.

the staff was very friendly and helpful. the food and drinks at the bar were delicious.

location was great. pool was good.

have a guest laundry which is open from 6am to midnight everyday

ice room and laundry accessible

find that the back of the house need to have more attention, (example) the laundry must be looking more clean

at front desk mentioned free shuttle to the airport when we mentioned we needed to go in the morning

friendly early check in

we found the laundry room door with no door knob and there was plenty of towels in there

had the previous guests trash in the room and used laundry we found in the closet

parking spaces very narrow.

parking

clean and great parking

great property, super nice room, very spacious, and extremely clean. pool and gym were nice too

the kids kept getting in an out of the hot tub at the hotel and their parents did not stop them

also they didn t tel me it was an extra charge for having my pet

liked having a restaurant and bar in the

great gym and pool

i haven't ever did laundry in a hotel and that experience was actually good

the floors are sticky the laundry room has 2 big trash bins that smelled horrible

we. like the pet friendly rooms and we were not charged any additional for our stay.

value. no extra charge for pet

no breakfast yet

had alot of drawers in the kitchen

not only that it was a food item left in freezer and two big bags of trash/clothes left under the kitchen sink

limited parking - was able to park on property but took a bit of time to find parking at night

people are living, and have abandoned looking cars and cars packed to the brim with items in the parking lot

the kitchen area was amazing

would like better laundry facilities

was in a room next to the laundry with laundry carts lining the hallway

i was by the laundry room and it was very noisy but other than that great stay!

laundry room closed and unable to get coffee at 7:30 in the morning and told she would not make

guest laundry was clean

the laundry room

shady characters hanging out in the parking lot

parking close to my room and lights outside to keep vandalizing down to a minimum

nice staff quite location great wifi

that want to party at 2:45am until 4:00 in the parking lot outside my room, the bed was uncomfortable and the

it cost me $10 to do one load of laundry

gym was terrible , ;location isn t the best, without transportation i dont think you would want

gym was lacking

we left to go see family for dinner, came back within a couple of hours we see roaches on the kitchen wall

pool was closed, the breakfast was minimal, our listing told us we would have a full kitchen but we didn't

clean, nice gym, guest laundry and very nice professional front desk.ud83eudd17

nice location and loved the pool and gym with the kids

both pool and hot tub were closed

to the airport close -easy transport from airport to hotel and back to airport in the am -room service prompt

room next door was a little nosey and there were kids running down the hallway

laundry service was not available as washer was down

and other things this hotel it's clean, and friendly services, free breakfast, i love there pool

nice staff , great breakfast

there is advertisement for a hot tub on the website but they only have an indoor pool.

wifi wasn't connecting