there s only 1 person working the front desk and she was usually doing laundry

blankets on the beds were sheet thin, not very warm. also could not find the wifi code.

we enjoyed the spa tub thoroughly

the spa tub was fabulous

spa music playing & inspirational quotes on the wall

laundry facilities were out of order

clean friendly laundry room quite. will stay there again

laundry room was nice to have available

laundry room was right outside my door

the morning staff on friday was rude was a female doing laundry very colorful shirt everyone else was amazing

laundry person went home early. couldn t get extra blanket and only one extra towel.

that being said the front desk staff lady was perfectly on point and heated our food up in the laundry room

pet policy

that the big breakfast that i intentionally paid for and the outdoor pool were closed.

the pool is an outdoor pool, which was closed and not disclosed on any website that i used to book the

laundry room and exercise room were convenient.. full kitchen including dishes. nice

great price for all you get. free laundry. free fitness. kitchen.

like the free laundry

the breakfast was phenomenal

pool

in charge of sending the shuttle did not tell us the van read spring hill suites

everything from the pillows to the breakfast

did not have breakfast due to dairy and egg allergies

clean, beautiful facility. friendly staff. excellent breakfast! place looked brand new.

nice, convenient breakfast! pleasant and helpful staff. in room kitchen.

the ice machine located on first floor laundry room was always out of ice

pretty far from the airport, and the shuttle doesn't run from 12am to 4am.

the shuttle service and alllowing is to park our car there

breakfast was awesome and facilities and were very nice

nice pool and lobby area

the pool is very small and someone had apparently gotten sick in a corner on the floor

used the gym a couple times and it had great machines, lots of space to work out comfortably

pool was drained.

i wanted spa but did not see it even though the advert says there is

has a bar and the bartender was an awesome guy.

no laundry machine

had many empty rooms but had me preassigned to the end of the hall, a room directly under the laundry room

the pool was smaller but our children loved it

cleanliness, breakfast, friendliness of staff, reasonable price

i loved the breakfast. room was really nice too!

did not like being placed in room adjacent to laundry room for hotel

the laundry facility was awful

i liked the fact there was a laundry and the hygiene

great front desk, laundry facilities

) nice, clean laundry facility

the pool was closed

warmer pool

asked for accessible parking but really didn't have any available at my check i.

need to work on the breakfast

pool could have been a little warmer, and the soda machine & vending machine wasn't stocked, the

pool area was closed

staff....awesome job on morning breakfast !room sizes were nice size...

pool was great. staff was nice.

breakfast was delicious and convenient

friendly staff. easy location. good breakfast buffet.

large fridge, large microwave, laundry room and everything else made this a perfect spot

only hot water in the wash facility/laundry area!

availability of laundry facilities

quiet comfortable and kitchenette. on the premises laundry. nice hot water for bath.

could not get on the wifi.

i ask can t u take them out of another room then wait for laundry to get done & replace

wish it had a laundry romm to wash my clothes in. otherwise everything was awesome.

no laundry

wifi not working, should of had access to bagged breakfast at least till 10 am

wifi not working, should of had access to bagged breakfast at least till 10 am

breakfast was delicious and had multiple options

earlier shuttle to airport

omelette station made to order, bar staff was great, and it was so so clean!

the parking lot was small and not enough for amount of people there

they should put seating on the patio outside the pool

only downside but not major problem was the laundry

painted recently but let tape on doors, ac/heat unit kept turning on and off and showed error, no shuttle to

the breakfast was absolutely amazing

great to have separate bedroom and sitting room with kitchen.

was great, staff was friendly, my kids had a great time using the lobby and wifi to lounge

the pool and the breakfast

booked this hotel for the long-term parking and the airport shuttle

staff was amazing breakfast was great room's were clean.

very clean! comfortable and breakfast

didn t see on website that the included breakfast was going to be anything other than normal continental

water cold chose this location for the spa and it was closed

was very clean, property has free parking, wifi, and breakfast

the breakfast buffet was particularly clean and offerings were tasty and hot items like omelets and

pool and hot tub were enjoyable

breakfast was good with plenty of food and drinks.

excellent service from the kitchen and housekeeping staffs

i was towing a trailer with a truck, and the parking was not very accommodating for that

took longer than expected to get the hotel shuttle at the airport

restaurant and bar closed.

pool wasn t open bc they were doing tile work

the pool close too early

it was close to the airport and a free shuttle.

it was new, it was clean, it had a swimming pool. i like the fact that i had an airport shuttle.

good location, good breakfast, cozy beds

steep pet fee of $ 75

laundry room at no additional cost was definitely a plus when you have to wash team uniforms every

was okay except for no coffee in room, no dirty laundry bag, fridge was dirty, toilet paper was only 1/2 full

free parking; room service; excellent staff, including hotel employee from the kitchen staff.

i liked that i was offered parking at a reasonable rate and the airport shuttle service.

it advertises a heated pool. the room was warm. but the water was not warm.

free place to do laundry

clean, love the gym and laundry facilities

great gym, laundry

nice kitchen area, comfy bed, liked the walk in shower

breakfast was goods. wish there was muffins easy food but offered great food over all.

airport shuttle didn t start til 5 and i had a 6o clock flight had to get a uber

a true quality hotel has at least 5 overlap so the outside ambient light (parking lot lights, landscape

we were there for my brother's funeral service and the common area with the bar and food gave us the perfect

attentiveness of bar area

you stay at an airport hotel, it should not have to come as a surprise that the shuttle from the airport is on

the laundry room has at least 2 washers and 2 dryers, being coins

the laundry area was right across from my room so you could hear that going the whole night

very bare bones amenities. internet, laundry, tv and thats about it. more of a nitpick.

also has a laundry facility on site @ $2 per load

laundry machines are clean.

laundry room right next to room i stayed in.

pool area was nice, and saw they also had a gym, business center, and laundry room if needed

was really nice it looks like a good pool and jacuzzi it was good that there was a laundry facility the beds

my son is epileptic and lack of sleep can trigger a seizure they accommodated my request for a late check out

i couldn't get any help with a room for today even though they knew i was homeless with 2 kids

the on site laundry, a little pricey

the laundry area was not well equipped

very clean and like the kitchen

the room had a whole little kitchen which was awesome especially for the price.

one minor problem, a few little roaches running around the kitchenette and bathroom

i can comment is on my room the room was musty there wasn't a view it was next to the laundry, equipmentclean

no included laundry service, unlike the hyatt down the road

facilities were fine, cheap laundry available

wifi was not stable and not strong signal

i wanted to go back to sleep after my kids left with family at around 645

stained, the microwave did not have a button to open because it was broken, the dryers in the laundry did not

50 in the laundry room

nice laundry room on the 2nd floor made it easy to freshen up the suitcase

easy to get to from the highway, comfortable beds, laundry facility, decent breakfast.

parking was limited for a larger pickup

i had to do a load of laundry while we were there, and was seriously worried that my stuff would get stolen

wait 20 minutes to check in, no one to be found, another worker told me he was in the back doing laundry, called

loved the laundry room & having a kitchen in the room.the shower was nice.

i could see the laundry being done from the customer service desk

hotel doesn't have an ice machine, no laundry soap or option to purchase laundry soap & my tv didn't display

walking down the hall, housekeeping had bags of towels and laundry (comforter, sheets) just sitting in the

like the fact of guest laundry, breakfast in the morning in a sit down restaurant.

i wish the bar was open all the time

restaurant staff was literally fighting with each other the entire time my kids and i were eating breakfast

but if this member was new why was she sitting at the bar making a shift schedule

the people who work the front deck can make you or break you, he needs to be doing the laundry not working as

were signs for guest laundry, which there wasn

no laundry room

selection of breakfast items, ran out of food by 8am on a saturday morning) and she was gathering laundry in

of my tv channels didn't work and also there is no laundry machines to wash clothes at this location and the

- wallpaper dirty and peeling, holes in the walls, doors peeling apart, washing machine in the laundry area

effective and easy drive to weekend volleyball tournament at the convention center, new guest laundry

i liked the gas station was across the parking lot .

breakfast was terrible

breakfast was to be included in the price & did not receive.

a larger variety of breakfast sandwich choices. other then that, i have no complaints.

property was a little older, so there wasn t a fitness room nor a pool

did not take advantage of the breakfast

even though we left too early for breakfast, lady saw that we had something to take with us

breakfast could of use a few more options.

main reason we booked this particular hotel was for the hot tub and pool

person or service who plowed the parking lot did a terrible job

has an indoor pool, though i didn't have time to go

really enjoyed the bar and grill in the evening

pool and hot tub were nice as well

dusty 2) carpet is very dirty 3) false add, it is not definitely similir to hyatt or hilton 4) laundry does not

bar was expensive but most accommodations near an airport usually is

wifi did not work the entire 4 days

the pool. and the exercise room. and the bar

needs an indoor pool or hot tub

the breakfast was hot and delicious

friendly staff and a great breakfast

breakfast was sparse or i should say not very well stocked

in an out of the parking lot of the hotel had a pretty big bump (almost like a curb) that you had to drive over

pool how way too much chlorine that we couldn t even stay in the pool area as it hurt our eyes

i loved the kitchenette and the fact that it was laundry facilities on every floor

the laundry facility is terrible because the dryers do not heat up at all

and sticky floor with trainer marks room 237 next to the laundry room with people going in and out and the door

was minimal but nice to have oatmeal muffins coffee and tea laundry facilities are well kept and reasonable

appreciated that there was guest laundry facility on-site and that the machines worked

i enjoy the complimentary breakfast, free pool indoors, indoor fitness center

pool is very small

breakfast was nice. nothing to complain about during our stay.

small pool

included breakfast was minimal

unfriendly staff.. front desk and laundry personal was great...

also advertised free laundry but had to pay for it

laundry mat inside smelled of cigarettes everywhere hair that did not belong to us all in the room

big perk is that it shares its parking lot with a 24-hour waffle house

located near a small waffle house--but people gathered in our parking lot and their parking lot--talking loudly

no laundry facility for clothes so anyone staying 5 days like i did better bring alot of extra clothes

laundry, no pool, microwave didn t work

breakfast 2 very good (they had regular size belgian waffle and mini

like everything. breakfast

breakfast for little longer could help hungry family.

i like that they have a laundry facility. the free breakfast has a variety of items.

the pool and fitness area, while small, are well maintained

the breakfast was excellent

the pool wasn t open

great friendly staff, great breakfast

laundry facilities would have been nice.

the shuttle to the airport was on time and the driver was careful and very helpful

special shoutout to ronnie, who served us when we spent time at the bar post wedding festivities

i really appreciated the free shuttle to and from the airport

we had to leave too early for the hot breakfast and the cold breakfast was amazing.

the room smell like dirty laundry

liked the way the room was set up with the kitchen and living area being in the middle of the two bedrooms

stay; staff were friendly and helpful; hotel was close to my area of travel in indianapolis; breakfast was

had a kitchen and a full size refrigerator with an ice maker had a nice free breakfast

even though another, nicer, hotel with a pool owned by the same company shares a parking lot, we couldn t

from facility bc they had none due to employee issues so uve had to incur costs of doing extra laundry to use

breakfast only cereal and plain bagels lol

panels missing, out of tissues, marks on sheets, everything was unplugged, wifi and cable was out, fridge and

wifi did not work

there was also no wifi in my room

had a nice gym and appeared to have a large laundry room

free laundry

up such as rooms not being cleaned, toilet not working, hot water not properly working, stains on laundry based

being able to cook and do our laundry for free was great

it's great to be able to do your laundry for free

room was big, had a guest laundry, was quiet, bob evans restaurant nearby

on site laundry

very clean and quiet! the breakfast buffet was awesomely good

cute gym with big mirrors

has wifi and is near a major exit with restaurants close by

door out our window, an elevator, and ice machine on another and across the hall the non-stoop laundry

we were next to the laundry room so i m not sure if it was from the detergents or what

no laundry bags for dirty clothes

i needed to do laundry and there was very little change to be had anywhere in the hotel

the breakfast was great, the amenities were great and it was a very clean facility with helpful staff

there is a guest laundry (which i did not use), snacks, a nice breakfast

noisy laundry next door to us

only problem i had was i came in late and really needed to do laundry but the laundry room has to be closed at

the laundry room the first dryer as you walk in does not dry very good put quarters in 3x and still

i loved the free breakfast the laundry facilities and the fact it was on the bus line

the friendless of the staff. on site laundry.

the laundry room is a tiny closet and i m disabled i can t even fit in there.

dirty old stained linen dirty carpet thin walls broken laundry

was dirty needed vacuumed the laundry room with a total mess just very poor conditions of the hotel itself

wifi in my room was not good at all

you are asked to put your trash and dirty laundry in hallways outside your door

while hallway smelled like wet laundry

laundry room floor filthy

laundry looked like it hasn't been cleaned in some time 2 driers don't work and the soup dispenser

the breakfast was good

enjoyed my stay altogether and have no complaints except maybe offer free laundry

shower didn't get very hot, and there was no kind of laundry hamper or basket in the room

laundry room available on each floor

scary, dark parking area. wet leaves, dirt, icy patches in parking lot.

see a homeless man sleeping on the bench right outside the door and another wandering through the parking lot

they told me that they were in the laundry room and bring them up shortly

room space, laundry, price

staff comfortable beds laundry

the icing on the cake was when she provided me with laundry soap so i could have a fresh shirt for the next

asked for a towel and was told to wait until they did laundry

electrical plugs , poor lighting, the guest laundry is a hazardous place

swimming pool was out of service and in the laundry room, they had two working washers and one dryer

only good thing that i got from my stay was doing my laundry

lighting was poor, the electrical sockets were loose, and the guest laundry was actually a danger, the dryer

the loitering of other guest in the parking lot.

kids had fun in the pool and free laundry was super nice

close to the places we wanted to go. pool was great. free laundry. easy to get to.

hotel offered free laundry which was a nice touch but most machines weren't working so we were unable to wash

free laundry :) heated pool

had two rooms. breakfast, swimming pool, hot tub, free laundry service. very friendly people.

to pay $20 a day to park, to take my own laundry to front desk

the breakfast just ok.

nice pool and gym (pool needs a scrub, it has scum above water line)

cleanliness, all staff was excellent the convenience of restaurant, and bar (could have a bit more alcohol

restaurant and pool were not open.

i went down got laundry soap and quarters

it was my mother,wife,our 3 kids,and myself

came for a gymnastics event and expected hotels in the area to be overbooked so we went with the sure shot

staff, breakfast staff, room, clean, location, all good.

quiet, pricing and the kids loved the pool

friendly people and let us check out a little later because we were doing laundry.

was very lazy did not have housekeepers did not change trash did not rake leaves laundry facility was dirty no

no wifi!!! the a/c did not work. linens, furniture, carpet, were all new in the 80s.

my pet had freedom other than that i didn't like anything about him or the place

manager was very greedy when i booked online to get a cheaper rate he charged me double for the pet deposit and

there is a free laundry room on-site, plus a lending locker where you can borrow boardgames and such

super clean and nice place to stay. super friendly staff. free laundry!

plenty of parking ..friendly staff.. free laundry.. great location

laundry it s free as well is parking

feels like home & free laundry facility

the wifi is also trash

good wifi and ok room.

the bathroom needs an update and needs more parking area

they do not plow the parking lot

wifi/internet is dead

no lobby coffee no in room coffee maker no pad and pen no laundry bag sound of doors banging

i like the renovations done in the rooms, also they offered parking for my big work truck

i love it it has a kitchen

privacy and kitchenette

i was clean next to food places to eat next gas stations too they had a little small kitchen

plus, they had laundry facilities which we desperately needed

for fresh towels told front desk we had dirty towels did not pick up i had to take them to the laundry room

it was very convenient to have laundry equipment available

also asked for change to do laundry and was told to get it from the vending machine what happens when someone

laundry soap free from front desk.

be good to have coins available at reception for guests to be able to use the onsite laundry

room could have been cleaner. found dirty laundry in bathroom and trash under pull out couch

needs to check the laundry facilities

traveled with kids

this hotel supplied a generous breakfast bar included with our room rate

breakfast

breakfast baked eggs: please don't put butter on the eggs

breakfast was filling and good

room with kitchen very clean staff kindle

we really liked the mini kitchen complete with dishes, and pots and pans.

the laundry facilities were not great.

the price of the drink at the bar in the bottom was a little pricey but that's about it and not really a huge

was my birthday and we ordered a cookie pie from the kitchen

lobby fully packed with kids playing basketball games

so we took our two small kids for a

complimentary breakfast was good

kids hated it

more egg breakfast choices.

was working late, around 1:00am, and i could not access the wifi and there was no one at the front desk when i

very substantial, free breakfast

wifi was truly awful at some points of the day

to a pool, no pool, restaurants closed or didn't open till 500 no room service so no lunch options parking garage

quiet (random screaming kids in the am and some drunk girl being noisy about midnight) view was nice (12th

wonderful big room, and comfortable beds; restaurant and gym was great

all staff was very accommodating, even making my kids complimentary hot chocolate after hours

no fan in the bathroom, dim lighting in both bathroom & bedroom, microwaves only on 3rd floor in laundry room

pillows were hard. kids next door were very loud for most of the night.

we appreciated the quality of the gym as well

pillows were hard. kids next door were very loud for most of the night.

very clean i loved the bar inside the location with good food and good beer

kids would love it too

no pool, room service, restaurants open, etc

good location, helpful staff, good concept(train cars) for the kids

such a great place, location and decor! the trains are great, cozy and would be great for kids.

was on main floor and super noisy, no hot water, room service was early, we sat for 20 minutes in the restaurant

they did not have a laundry area, but there is a laundromat next door

breakfast was amazing. staff was very friendly and personable

everything! clean room. great staff! the pool was also open! great distance from downtown.

i didn't use the fitness center so don't know how it was

the pool room could use a little ventilation. chlorine smell as really strong.

smaller towels could save you laundry bills

rooms could be spruced up not as elegant as the lobby. gym needs wipes.

shopping center, lucas oil field stadium which is why we were there for colts game with our kids

they brought my kids milk and cookies the first night

enjoyed the flatbread from room service

not properly cooling, ruined food inside, filthy room, no laundry bag, alarm clock 10 minutes behind, (resulting

really like their reading area in the lobby, rotating rooftop restaurant, 24/7 gym and free wifi

breakfast

gym and location

rooms were clean and kids enjoyed the pool

bar and restaurants were very accessible by foot

bed was amazing and we had drinks at the bar and the staff was very friendly and the drinks were delicious

the rooms where kids small for the price.

the front desk clerk did not offer to answer questions, explain the location of the fitness center, give me a

love the bar and great food.

the laundry room door was repeatedly locked and the front

very large bedroom, that felt like living in a studio - laundry room for an affordable price that can be paid

please offer an alternative channel ensure laundry room door

pool area had a small area with mold and/or dirt that was disconcerting

the kitchen was well equipped

my kids all have special needs and had a lot of melt downs and take off they were very understanding

we paid for a unit with a kitchen but it was without any utensils

the water for the pool and hot tub was cold

kids wished the pool was larger, but with all the fun had throughout the day and evening we didn't

kids wished the pool was larger, but with all the fun had throughout the day and evening we didn't

found dirty laundry from previous visitors under the bed

decent exercise room and laundry

wifi was always buffering on tv even though i paid for special wifi service

staff was super helpful, breakfast was great, everything was really clean, and the location was perfect

the location was great for attending a wnba game. breakfast was nice.

facilities included kitchenette and laundry. also breakfast provided

pleasantly surprised with the size of room, the river walk outside the window, pool (not open), laundry etc soo

staff was very friendly and accommodating. breakfast was good in the morning.

could use the pool across the parking lot, which is fine but being cold and having to bring young kids out in

they provided us with a late check out, and comped our parking

excellent gym

the wine bar was closed

spa pool location everything

evening room service food was cold.

just found out that the spa is always booked so, i'll have to plan ahead next time but, there wasn't anything

pool water was not very warm

cleanliness of hotel. great bar area. we loved our room.

the gym had a wide variety of equipment

nice kitchenette layout with great fridge and stovetop

it had everything one needed (i was not expecting a mini-kitchen to be there

the location, the bar, the breakfast, the pool, workout room, and laundry.

checking in we were told laundry,gym,and pool location

my kids and i loved the little pool and the view

breakfast was excellent, rooms very clean on cozy. it was wonderful.

this place, the gym was very nice and the staff was awesome

pool was small and too many kids swimming late

breakfast was good

beautiful rooms and public area, excellent staff, always greeted. breakfast was good..

nice pool even though i did not use it

room excellent along with breakfast and fitness room.

the staff was very helpful when i asked questions about their onsite laundry facilities

having several washers and dryers in the laundry room made that task faster and easier

road noise. room was near an exit and laundry room.

the wifi was excellent

cable stack in the gym had a bunch of different cable attachments all on the same side and it was engineered to

also, there were no guest laundry options, no service or washer/dryer

laundry facility, no fridge or microwave and the reason i was upset is because i was unaware of

dinner - room service

however my husband and kids thought the beds were fune, so i guess that was just me

were very large, had a door separation between the beds and the sitting area which allowed the kids to stay up

kids thought the bathtub was a creepy bathtub and i had to fight them to get in

room service was hard to get ahold of

kids thought the bathtub was a creepy bathtub and i had to fight them to get in

room service hung up on me

the rooftop bar was spectacular!

the pool was great for the kids

the gym was pretty small and the selection of dumbbells were limited

one of my kids received a piece of paper to put in their windshield

i thought there was a bar open in the evening but there was not

they seen me and my partner were young kids and they treated us terribly

clean and close to restaurants and bars! great rooftop pool! staff was wonderful!

pictures showed an indoor and outdoor swimming pool

rooftop pool was great for the kids, the nightly activities were nice!

kids run wild couldn’t even use the

the breakfast buffet/ omelette bar were fantastic