but they offer you coffee all day, instant coffee not regular coffee; it does not have a laundry service; the

wifi didnt work for a couple days

because we were only staying overnight we had not time to try out all the facilities but the pool looked

it needs some upgrades and the bar and food were mediocre

pool needs to be refurbished, many opportunities

breakfast was really good, people friendly at all times, swimming pool was enjoyable for kids and

liked that the parking is close to the hotel

looked for other hotels but you have to find parking and walk far to get to the hotel and i have kids so that

pool area was beautiful

the location was great for my purpose. the pool area is very pretty, and the room was big.

working on the night of july 4th, was competent enough to resolve the problem that i had with the parking card

the free breakfast hours were a little too short.

the breakfast is good, they have free parking the location is very good.

the continental breakfast is very

location was nice and easy to find, they also validate parking

pool and location

loved the view from my room and that there was roof top over pool

pool was cold, we had to stay at the jacuzzi all the time

the free laundry

the staff, the cleanliness, the hospitality, the breakfast, the other guests

the complementary breakfast is good and tasty

the exceptional breakfast

and the breakfast could ve had more variety and the fruit less frozen

next day, i wake up to loud noises from upstairs, it sounded like the laundry room, then i hear dripping noises

swimming pool with spectacular views over monterrey

the gym and pool facilities are also unmanned and under equipped

the room service phone never worked and there was no hair dryer in the room even though it was listed

i liked the location, bar hours and the restaurant

they have good wifi and save parking. there's also a little ceasers and a oxxo right across.

the rooms the parking lot the bathroom

lack of signs indicating stairs in the parking lot

the gym was under remodeling in all our stay and don't respect schedule of pool.

gym , swimming pool and location

the amenities are like the laundry room was exactly what i needed

+++ more sweet dishes at breakfast

room, attention and breakfast

location was amazing, the gym center is well equipped

the staff was very accommodating and the breakfast nice and easy

a great advantage was the possibility to do laundry in the hotel's laundromat

challenge guests who are engaged in anti-social behaviour: guests were walking around the lobby/breakfast area

awesome breakfast! friendly staff

the buffer breakfast was very good

i prefer the bar soap at the bathroom instead of the liquid one you use for the shower

staff is slow - check-out, getting laundry took way too much

- when i decided pay for the breakfast, i wanted to go to my room with food, and the staff was annoyed because

they speak english but the room service didn't speak much english

was no water in the gym and unfortunately they don't have a real business center

employees' service and breakfast

setting of the facility is suitable for business trip men, i could use my nb on a desk and the wifi is stable

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

water in the pool was freezing

location, good parking lot, nice pool, great atmosphere

didn t like that during the weekdays they don t clean the pool

telling a staff member about the wifi not working he only told us that it was working in the hotel devices

good location, private parking, free wifi, good breakfast buffet. some restaurants at one block.

the wifi is so bad :(

gym facilities is very old and broken, and booking information makes people confused and easily

for the extra towels for my kids they took forever pillows and mattresses were the worst i have had in years

below average but “cheap for the area” they gave me a quick and early check in

couldn’t do early check in and late check out

breakfast is way too expensive, i recommend eating out. it'll be cheaper and more delicious.

not that comfortable bed, very poor breakfast

did struggle quite a bit with the wifi from time to time

perhaps the pool could have been warmer

it had one tiny chair and no place to place the room service

like so much the bar and the cafeteria

had a room for two with breakfast incluided but they say was for single use and they make me pay for my

wifi doesn't work.

the pool, room was confortable and the breakfast was excellent togheter with the lady who attended us at

indoor swimming pool with templated water which is awesome and there is plenty of underground parking space

breakfast and snack bar are always awesome great value for price

excellent breakfast!

gym and pool area with a breath taking view of the mountains

very friendly staff, close to restaurants, easy access to parking

rooms are spacious and comfortable with great wifi

no self-parking. u have to use valet parking. it is free.

staff, comfortable bed & room, nice gym, pool, good breakfast in amazing hall, nice historic bar with exquisite

the bar at the hotel is very nice, lady mixed one of the best martini's ever

my laundry ticket was changed and they tried to charge me more than the price of dry cleaning a formal

staff were unable to help me with simple requests (tourist information, laundry services)

breakfast was expensive in comparison to vips restaurant a little bit expensive the beverages in

clean, organized. excellent room service! great bartender!

instance in our room the lever on the toilet was flimsy and the lever actuation was not the best, room service

the pool is inside and small, we didn't go

math for the shower was a little slippery, i stayed for a month and every week had to change wifi password, no

the macroplaza is very big with lots to do for the kids

breakfast was good, food in the restaurant was good, bar had a lot of good beers

it had garage parking and close to shopping!!!

location, and rooms had mini fridge, small kitchen area sink and microwave

good parking, you will have to park on the dirt, the rooms were dirty, hair on the beds and restroom

wifi was present but immediately after connecting it would disconnect and disappear on all my

kitchen facilities poor

also it's nice that it had a small kitchen area a small fridge and table and chairs

no usb connections no plastic bags for laundry.

needed the shuttle to take me to the hospital and it was never available even though i register to take it the

parking too dark

excellent breakfast services, great location

think the gym could be in better conditions the yoga balls were deflated and i expected to have free

they did loose my laundry however found it next day

very good location. easy to find from the aiport. gym machines are new and easy to use.

it was good service and breakfast was good and great persons.

wish i had a great breakfast

quality of the food can be improved and the wifi speed connection needs to be increased significantly

they said they'll give me complimentary laundry but charged

could not be controlled from the room, had to seek hk help the laundry service is sloppy

laundry is delivered in the evening of the same day (very convenient)

additionally, i did laundry service and apart from being extremelly expensive they lost some of my clothing

star hotel, well located, nice building, exelent friendly staff, bar terrace, restaurant, pool, rooms very quite

leaves a lot to be desired but worked, didn't have time to use the spa but no pool/sauna/hot tub/cold plunge

no pool or bath service not so great at bar everything closed at 600pm on sunday

there is no pool.

no pool

spa facilities are an add on with an hourly rate

the breakfast was delicious, and the staff was very kind.

the wifi is terrible!!!

location if you're hanging out by fashion drive/san pedro garza garcia, ample bedrooms and great breakfast

quiet place/ gym/ pool/ nice area around

i wanted while another came to kick us out because i didn't have a reservation for the morning breakfast meal

spa was not working

breakfast is exceptional - the gym's view is beautiful - the bar is nice and the employees are very friendly

so beautiful, food is great, spa was relaxing, location is good

cleanness and paper napkin for room service at breakfast.

rooms are very nice. staff very helpful. spa was excellent.

the worst, i ordered the laundry service for two white social shirts, they brought me yellow shirts

easy to find,restaurants around ,stores close by,parking is good , staff will help you

bed was comfy, the room was clean and had what i needed to work - a desk, wifi, fridge etc

room service was available until 10pm which was good and there was a nice choice of meals

wifi connections were weak. i had to move closer to the hall way to get a stronger connection.

was easy going and the parking was validated(free)

wifi

it s a nice hotel, but the wifi is really slow.

carpet was damp, the elevator is old and broken, the wifi sucks, the place is very old and shady

parking is very uncomfortable

the wifi was very good when working (90% of my time there in 3

room too cold for me. no way to control temperature. wifi very poor.

wifi wasn't working this day, and the cleaning woman didn't know anything about the internet, so i

star hotel , i'll rather rate this hotel a 2 star it's old not very clean, no room service

i really like that they offered free parking

parking is very tiny

they don't have an elevator to go to the underground parking space

the pool and gym

need to improve room service, no tv remote control, towels and coffe in room.

they charged us 60 dollars for laundry. racism

we also used the hotel s laundry service, but our clothes were returned only partially dried, forcing us to

good views, large rooms,, nice breakfast, good equipment in the gym. it is a new hotel.

valet parking

lower rate and include breakfast

the reception and breakfast areas were nice. it was a nice surprise to find a safe in the room.

leaking air condition, had to pay extra for dental kit, wifi does not work on phones

option if you absolutely need an indoor pool at your hotel and you also want economic pricing

the hotel has a free breakfast, as well as free computers and printers

rooms and wifi speed (only from laptop) is probably the strongest i ve had in the country so far

location, staff, super clean, parking, safe place

a bonus is that the hotel has a well equipped kitchen and laundry, where you can make coffee/tea for free

a bonus is that the hotel has a well equipped kitchen and laundry, where you can make coffee/tea for free

breakfast portions where poor, the breakfast dishes where not good tasting, and the room that they

didn't like the breakfast, thet gave you like 1 scrambled egg and no more than one slice of ham

great location comfotable big room, nice simple breakfast

breakfast service was great. sad to say ,but no towels and the hotel lost my reservations.

breakfast was minimal just a little eggs and beans with no juice or anything offered for our two

unico que no me gusto fue que pedimos una tarde room service una sopa de jitomate que estaba extremadamente

the breakfast could be better

awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have breakfast before

the service was awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have

todo en nuestra estancia estuvo perfecto, la ubicacion, el servicio, el hotel, el gym del hotel!

the garden the pool and the view and the kitchen

t like the fact that the kids could not use the pool do to how dirty the water was, over-priced restaurant

the valet parking did not function properly, i asked for the car a few times and waited at least a good 30

didn t include my kids on the breakfast, i had to pay the problem is that i even verified with booking

great and relaxing hotel with fast wifi

poor breakfast

also a little fridge and enough parking

like spider in room breakfast is just name sake, they don't even offer water , only coffee, cereal with

the wifi did not reach the room

breakfast is basically a french toast, coffee/juice and yogurt for the included breakfast rate

hotel felt worn my room had view to a multiple level parking lot it was noisy (restaurat extractors) the stars

is old, the room is ugly, the window was small in the corner of the room with the view to the parking

traffic noise whereas the backside is more quiet with a view and very close to a multiple floor parking lot

also, they were building the new parking lot all night outside our window, we didn't manage to get any

is a parking lot one side of the hotel, no noise but when you try to get a view, the parking lot its

bed bugs, we had to shorten out stay and wasted a lot of time and money for laundry!! beware

wifi big room good room service

lights and wifi work sometime

breakfast isn't much, but attached to a restaurant with great breakfast for modest charge

the breakfast is simple and there were some things missing. the pillows in my room were not good

prefer a self-serve breakfast.

breakfast is only coffee and we come not top late

of a tv not functioning but, only replied that it was noted, never got fixed, they only had one breakfast option

old beds but good free breakfast

rude staff bad wifi dirty room many cockroaches

loved that there is a laundry machine in the hotel, which is a nice bonus for those who are staying long term

location, staff, breakfast, amazing valley view

it has a lot of parking

breakfast was good barrier tea of choices to eat, the location as well, the lobby it was good

is located behind the hotel which has a lot of small restaurants, refresqueria (snack shop), gym, exotic pet

location, clean,pool, food

wifi was good, beds were comfortable and the king room was spacious to a degree

rooms are not soundproof and gym has no

wifi signal is very bad, at room 314 we were unable to connect.

breakfast is included and is good, but doesn t include eggs neither sausages.

nothing work, nos did the laundry or the box

the breakfast was the standard continental and very good.

it was clean and having complimentary breakfast is the best. great location too

the breakfast was not that good, it was just okay

te facilities are pretty old , there were not enough blankets, the included continental breakfast it

room service does not work

was little noisy ,kids running in the hall ,even adults making noise they tought they own the hotel ,playing

wifi could be better...

hot tub was not working and the gym didn t have air conditioning, couldn t use it, it was way too hot in

wifi was terrible, sometimes in the late afternoon simply didn't

zone , so it is very busy and not that clean, there is also homeless living outside at nights wifi is not stable

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work

wifi did not work for me six days, tablet or laptop

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything

didn t like the parking

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3

delayed room service

meant that i could not eat breakfast at the hotel, they refused to serve me a basic breakfast as room service

wifi was slow and insecure

a/c didn t work, wifi didn t work.

room service knocked on our door after ten to bring coffee

were a bit uncomfortable, shuttle for airport starts at 7 so was stuck paying a taxi as i had to be there earlier

shuttle from the airport so the taxi cost is expensive for such a short ride

i interacted with was helpful and attentive, from providing clear instructions to assisting with room service

lovely for a short stay. great breakfast and friendly staff.

bed was comfortable. breakfast was great

breakfast and service availability no laundry rooms was available nor the food was

laundry service was not available too during my

wifi is useless, can't connect

bad wifi

bed was comfortable, a/c and wifi worked great, close to bus terminal.

location and shuttle services to airport

the continental breakfast has good options and the service is also good

good breakfast and nice staff

breakfast absolutely not up to the standards

location, really near the airport and they also have a shuttle to it (every 30m ca

excellent, enough to breakfast

parking space. i did rented a car and coming ba k at night was tuff to park

i liked how close to the airport it was and the free airport shuttle.

i did not like the smell of the room. i struggled connecting to the wifi.

the breakfast was really bad and my laptop wouldnt connect to wifi

weren't in the room much, but when we would go back to the room after an exhuasting outing, the kids like to

breakfast only included fruit, coffee and bread

the breakfast and the view.

the breakfast needs a little more variety.

wifi wasn't the best in the room, i visited the hotel before and the twin rooms had much better

i got a ticket for parking in front of the hotel

was nice, rooms are cleaned and comfy, pool, gym and the business place was available with good wifi wich was

location was great. parking was in front of the hotel.

was really good, staff was nice, rooms are cleaned and comfy, pool, gym and the business place was available

the pool(the oversize bathtub) left alot to be desire.. could had been a little less in nprice

the parking lot is small and hard to park in and good luck getting a good spot outside of the building,

the parking in the building is a real torture, you need a lot of skills performing hard manouvers if

parking, big trucks are hard to get them inside parking garage.

location is very good. decent sized room. has parking.

view, cool zone, but bad wifi, a good point is that include breakfast, it's not a big deal but it's great when

the shuttle service was very helpful in transporting us to-and-from the airport, and also

the breakfast was delicious

shuttle picked us up at 1am

there is not stores around but they have a nice restaurant/ room service food with good prices and great options

complimentary shuttle services which is a great bonus for non spanish speaking travelers

the value for the money increases if you intend to use the gym, pool, etc

customer service and breakfast

great beds 24hrs shuttle to airport

place, confortable bed, you can access several international and national tv channels, decent breakfast

wifi is not working well

we had to ask for dryer in the room, laundry coins sold, but had no soap

great value including parking and breakfast

the restaurant and breakfast

i also like that the wifi was strong and i had no issues getting work done

the restaurant is great and the bar tender (cristhian) is a true mixologist and made fantastic drinks for us

the laundry service

laundry service

i couldn't take the breakfast but i will try it next time

it has a parking lot what is something that i like

difficult to get sleep somebody left open food cans inside the fridgener and it smelled bad the breakfast is

the breakfast was very good, the laundry was neat, and the pool area was relaxing

homy with friendly staff and fresh delicious breakfast+ the chance to do laundry free of charge

breakfast was great

breakfast time window. they close early

ample choice for breakfast