called 3 days later and said it was found in the laundry wrapped in sheets

and the laundry room needs a good cleaning

only drawback was that i was across from the laundryroom however, the room was insulated enough so that i did

the laundry rooms were always open and were unattractive and near the breakfast area

parking lot was lit up

facilities. pool, hot tub, laundry, breakfast, staff were lovely.

beds very comfortable. good breakfast. staff great. laundry available.

parking lot was full of trucks and wagons taking up multiple parking spaces, leaving me no place to

first floor windows was in front of parking lot.

swimming pool should have been open up all night

clean comfortable rooms great breakfast friendly, helpful staff guest laundry

tight parking area

clean, friendly staff. good breakfast. reasonably priced. pet friendly.

was pet friendly, comfortable, clean, quiet, and the staff was extremely friendly and helpful when we

i tried to connect to the wifi but it never did connect.

no on site laundry facilities

great breakfast and fresh. pool and hot tub. comfortable beds clean and fresh.

the heated pool was nice

very friendly staff, comfortable beds, good breakfast with fruit, cookies and coffee available all the time

parking

laundry room didn't have a door so i was leary when i had to do laundry and possibly wake someone

were right next to the guest laundry so there was sound almost all night

the laundry shoot on the second floor did not have a lock on it

washer worked but dryer broken and i needed to do laundry

wifi not good

laundry bag provided

discrepancy on pet policy pets welcome/ no pets allowed

tonia, not only welcomed us but explained what was available, in detail, then went to the kitchen to make us

the parking area is great

hotel employee in the breakfast area is the friendliest and most helpful person i have ever met

access and parking was limited due to repavement of part of the parking lot.

was great, staff was even better but the beautiful scenery around the pool was my favorite

liked having the restaurant and bar available

stay at hilton garden inn because they have the bar and the restaurant

room had 1 bar of soap for 2 bathrooms and there was mold around the top of the

everyone was friendly and very helpful. we were grateful for the laundry facilities.

the room was great. the breakfast is awesome. staff are very friendly.

welcoming staff and super breakfast and hand location to ky horse park

wish pool was a little bigger, it gets super crowded

dogs stayed with us and people were nice. kitchen was great and felt like home away from home.

laundry facilities

someone was using the laundry facility around midnight even though it s posted it closes at 9 and kept me

needed to do laundry on our stay but the machines took quarters, the front desk could not make change for guest

front desk for extra hangers, laundry soap, milk

breakfast was good and the location was great

yummy breakfast

it was quiet. excellent breakfast selections and a staff was actively maintaining it!

hot breakfast, clean rooms, and close to several restaurants

it had a pool and spa

easy parking

need more parking

fantastic breakfast!

son was upset that the pool was closed

breakfast exceeded industry standard as the coffee was hot and the eggs were not dry

as for the breakfast/kitchen in the morning

i like the location, and the staff, they also have laundry onsite and that's awesome.

the kitchenette was the best one i have seen

also 2 different parties going on in the parking lot @ 11:15pm, loud music

the kitchen, very clean

no ones fault except the people who originally planned the parking arrangements and the cheap bed construction

amenities, the kitchenettes were a great touch

the kitchen areas were great, well equipped, had a full refrigerator, not a mini fridge, and a stove

the breakfast was wonderful too

kitchenette was incomplete (no pots/pans, silverware, etc)

there was red splatter by the stove, and i never was told what time breakfast was, the wifi password was, nor

hallways smelled like smoke along with laundry room also

the reason i know no one was there was because i spoke with a housekeeper in the laundry room

has an indoor pool and very clean

clean comfortable room, friendly staff and great breakfast

pool was

no laundry sacks

very pet friendly

the pool is very run down

had to go through work out room to pool

nice place to stay overnight with no charge for a pet.

the laundry facilities are clean and well maintained, and the staff on reception were able to assist

decorated, great location, easy parking

my kids loved the indoor pool. very convenient location next to i-75

dog friendly but spaces were clean and no pet remnants noted

parking was kind of wonky.

whatever laundry detergent they use is awful

affordable, an a amazing breakfast bar wit staff to help, cheep laundry sight, with nice washer and dryer

easy access, clean room, decent breakfast

i could have showered at the gym

wifi was not working at all, we had to pay to use our own data since we are international traveller

some of the laundry equipment wasn't working

laundry is the only downfall in the con i have the laundry is usually broken when it comes to some

equipped kitchen, gym and laundry facilities

also somebody decided to go steal my clothes while they were in the laundry room granted it says don't leave

breakfast was good

the breakfast was adequate. we used the laundry room and exercise room.

easily accessible guest laundry facilities

one night there was laundry detergent pebbles spilled just outside of the laundry door and the next morning

comfy beds, friendly staff, good breakfast. right next to cracker barrel.

very clean, spacious rooms. courteous and friendly staff. pet friendly.

easy to get to the laundry room and vending

the rooms are clean, comfortable and updated. microwave, fridge and laundry are available.

room was right across from the laundry and right next to the guest laundry and the ice machine

perhaps use a bit more bleach in the laundry :-)

the lobby area was dreary with boxes , dirty laundry and things left on the

the person at the desk said she could not help me that was a laundry problem

also the laundry machine took my money

limited laundry facility

comfort, relaxation, and hot tub, swimming pool area and facilities

the parking

of parking fee and another fee dirty laundry in the hall at every door between our room and the elevator no

the size of the room, the resteraunt on site, free laundry, nice swimming pool and awesome layout of hotel in

also a bar in the evenings with food too

the large rooms and the excellent hot breakfast

is a pet friendly hotel, but they were pets in the restaurant area and near the food serving area

soap available for the laundry room, front desk staff wasn't the most friendly

kids knocking on our door until 3 o'clock in the morning

staff is very friendly. love the pool and hot tub. nice restaurant and bar!!

was room service the food was a lot less than acceptable

awesome pools

was no breakfast, never any towels on the pool towel rack, need a small thing of dish soap and the internet was

well lit parking lot

parking, the lobby, the employees, the smell, the cleanliness, the newness, the size of room, the

the parking lot is way too small

there was plenty of room for three people, we used the pool and gym several times, and the kitchen allowed us

everyone in our party was pretty itchy. i m thinking it was the laundry detergent.

kitchen area was so convenient and the basketball area kept my boys entertained

liked having the suite with the kitchen

spacious and a great price! loved the kitchen! kids loved the pool!

think you all need fake green grass on every floor for pets to use and of course the owners to clean up , having

had to keep swapping keys because they never worked, and our room was right across from the staff laundry as

cleanliness and staff support. location and parking

didn't eat breakfast.

was me and my 2 kids and he was nice enough to place me in a room on the first floor next to the pool for easy

room temperature was hard to control and the pool water temperature was a little cool for my liking especially

pool was dirty and closed, the laundry room was out of order, the floors were dirty and the only thing out for

later that night, me and my boyfriend were washing my work clothes and having a snack inside the laundry

laundry wash and dry machines/area was dirty

second shift lady smoking pot out front by the laundry with her friends in a gray car

was very noisy, not enough parking, although it smelled good and fresh cleanliness was

laundry was free. room had full size fridge and microwave.

laundry facility, exercise room

free laundry was amazing and fairly priced snack foods

nice area for walking the dog, great location, free laundry!

laundry was free and there was a decently sized work out room

there was only one washer and one dryer in the laundry room and we never did get our clothes in because it was

hall carpeting dirty,self laundry expensive , inadequate availability of ice on first floor, food in bistro

laundry on site

cleanliness of room and bathroom location. adequate parking. landscaping nice. bed comfortable.

they also have a starbucks, swimming pool and food as well

included 24 hour laundry facilities were an added value because we needed to wash soccer jerseys between

free to do my own laundry

i took my laundry to the in hotel laundromat

clean, nice setup for extended stay (laundry, full kitchen with dishes), staff super friendly and accommodating

not getting their laundry out of washer/dryer for other people to use

room was next to the laundry room'

the laundry room is excellent with supper efficient driers

and see if it's the one i reserved of course it's nothing like the picture a plus is they had a laundry room

i havent seen any breakfast but its pretty clean and quiet and the laundry room works well

in a convenient spot, has a restaurant bar attached that's really nice with good hot browns, rooms are clean,

the roof top bar seemed like it was fun

too many qr codes to deal with, such as tv remote on phone, and room service and valet

the rooftop and downstairs bar are both really great

king room, very comfortable, and we loved dining at the bar for breakfast and dinner

and, we grabbed travel coffee at the end of the bar to take with us

didn't have time for room service

distance, hotel was very nice and clean, staff was nice, outdoor skating ring was nice, very nice bar inside

the cosmo's i drank at the bar were the best i have had in ky since i moved here 3 years ago

was super nice, the room service food was excellent, attached garage is great- $12 a day in and out

and microwave in the room as well as free wifi and free

would have loved to have seen a laundry room

laundry service could have been helpful ud83dude42

front desk service was exceptional view was fantastic on-site restaurant was great pool & gym were great location

the gym and pool

close to everything we were there to do. loved the pool, room and bar area!

the bar was very nice too

the bar area is a great amenity and stayed open late

park is a fun and funky neighborhood very comfortable bed high quality linens modern bathroom and spa shower

the bar and dining room service and atmosphere were wonderful

very poor wifi

the room service was available a little later

no room service

the restaurant and bar close very early at 9pm.

that the bar and lounge closed to early

i had room service and ate in the dining room and the food was excellent

breakfast was great, nightlife was lovely at the rooftop restaurant and valley parking was very

breakfast was outstanding! i should have tipped the chef but didn't have any cash on me.

breakfast was good but, the staff was amazing during breakfast time

thought the cut off time for breakfast was early

pool area was closed

pool is tiny. like it has 8 chairs because only a few people can fit in it.

the pool was also unexpectedly closed on our last day and we were told it was due to the chemicals

tiny pool and wasn t open really upset

the infinity rooftop bar and restaurant was so good

excellent gym and nice but rather small pool

location, comfortable accommodations, and acceptance of pets

the kids really enjoyed the pool

location is good - minutes from downtown. easy parking. new-feeling rooms.

the pool was small and no hot tub/jacuzzi.

we had a water leak in the kitchenette which we reported and no one fixed it, reported again and still not

the bar was incredible and the staff there was amazing

bed and room was very conformable, the bartender and bar was very nice

no pool, kitchen service, etc. do to covid-19

bar and bourbon selection

had first floor room next to parking lot and kitchen

the pool, gym, and laundry were all great

guest laundry facilities were out of order so had to take our clothes to a launderette to dry

hotel room was nice and spacious, had laundry for guests

felt like earthquake in the room where they used the commercial laundry the floor was vibrating

parking was a bit of a problem.

hard to get to from the road. very dark parking lot. laundry room light barely worked.

when we went into the breakfast room the first morning the woman working in there was folding laundry and putting

place under renovation, so construction all over first floor, laundry facilities did not work (some issue with

was great to have laundry and gym

they had a free laundry room with tide pods that they provided which was great since i was staying for 8 days

no pool, but laundry facility was much needed for sports camp

hotel has on-site laundry facilities, etc

self laundry is free

room was above the laundry room and at 7am i was woke up by a whirling sound and the room was smaller than i

laundry facilities were available too

perfect location. older but clean , right off hwy. good value. laundry available.

breakfast was great

great breakfast

we loved the location, nice pool & it was quiet.

wish the gym was open

did not realize it was pet friendly

we had a very nice room with a kitchenette

hotel is very clean and the breakfast was more than i was expecting

beautiful rooms. wonderful breakfast. perfect location. highly recommend.

the policy to make appointments for the pool is a great idea for social distancing

we like that the swimming pool was open

breakfast or swimming

i liked the pool. i also liked the fact that there was a ice machine on our floor.

and the pool was open late so our daughter could wear out her energy

clean room and nice breakfast

i that is a mom loved that they have 24/7 laundry

having a laundry on site since we were there for a soccer tournament was especially nice

it was nice to be able to have a kitchen for our cold drinks and food

lots of kids and people talking after 10pm in the hall which i could hear over my tv

nothing it was every bit of what me and my kids were satisfied the whole time

we were charged $20 because kids were being loud. what 5-10 year olds are not loud

hotel offered shuttle to airport and to racetrack but it was easier and faster to take uber there

comfy bed airport shuttle

gym did not have towels or sanitizer wipes for two days after being informed that there were none

same for the pool and workout room

there was no pool, no exercise room, no guest laundry and for breakfast we got a bag with a orange, muffin and

laundry facilities are great for traveling families

laundry machines kept eating my quarters, no body soap in shower dispenser so i had to get out, who

also, we needed to wash a baseball uniform and had to hunt for a laundry mat because guest laundry was closed

in the dryer, the ones the housekeeping use, because someone had left their clothes in the guest laundry

the location was nice and it was nice having a laundry facility to use

to the pandemic breakfast was limited

fresh clean parking was abundant never had a moment's trouble plenty of restaurants very close love this

very pet friendly. the staff was amazing

hubby was distracted when trying to fall asleep but did love the sitting area as well as the mini kitchen and

had everything we needed for a family, laundry, pool, fitness centre and

super clean, loved the laundry room, would definitely stay there again

dirty laundry left in our room from previous guest

guest laundry was available, which was a nice amenity

the make your own pancakes is a big hit with the kids

very clean, modern. right off 75, very friendly staff and great breakfast.

we didn't partake of the breakfast.

the tv had the option of streaming movies that are on netflix, hulu, etc (for free), the gym was open 24/7,

the wifi system is very poorly conceived

kind of a noisy location, like most hotels, the pool was out of service

like the location, the room size, the gym, the breakfast we had stayed there before, and most definitely will

bed, pillows, breakfast, people, pool, outside area clean

the parking at night was so bright

great breakfast choices (except no bacon), awesone price

i didn't have the breakfast, but i took a peek, and there was a good selection of offerings

no bag for dirty laundry.

limited parking near entrance and had some shade people hanging out back where i had to park

bed was comfortable, the a/c worked well, the free breakfast was very tasty, everything was clean, staff was

the continental breakfast was awesome, with nice variety

clean awesome staff pool

not much. maybe could have had tbn on the cable tv. no vending machines or laundry supplies.

there was one person working when we checked in and she was expected to do check ins, laundry, customer service

no extra laundry bags were available when we asked for some

was clean and comfy. good breakfast choices.

pool was cold but kids still had fun in it.

it was great having access to the laundry. lovely breakfast room. light and airy bedroom.

room was next to the laundry room so every morning at 8 we heard thumping and the washing machine

this property has laundry facilities as well

the oatmeal was old that was in the package the morning crew was all in laundry room talking and and we had to

offers indoor pool, laundry

no laundry facilities

smoking inside.

carpet dirty and needs to be replaced

pet fee

location. ample parking. smoking areas outside of the building safety.

it was a little pricey and the breakfast wasn't all thar great not very good options.

at any given time and the night manger accommodated our request even though the lighting in the parking lot was

pool too small to hold more than one family comfortably.

on duty there was no one to help us locate, chemical smell in room was intolerable, sidewalk and parking lot

wifi was pretty slow

the pool, laundry, exercise room were all neat and clean

the rate and the cleanliness. laundry facilities

there was a laundry room in the hotel

laundry facilities needed work

the free laundry as an honors member was extremely helpful for the insurance seminar i was attending

heaps of laundry left on the walkway outside our front door

however, we requested a non smoking room and you could smell cigarette smoke in it

the location, the price, the cleanliness and the staff. wifi was free...parking available.

it smelled really bad of cigarette smoke but that was my fault for not realizing i picked a smoking room

lots of parking close to rooms

laundry detergent vending machine out

no elevator, hrs for guest laundry, key charge, parking is limited

boutique property that was well appointed. smaller pool, good breakfast, and laundry on site.

laundry on site that we did use

the price, location and amenities such as onsite laundry facilities.

room felt so updated, staff gave ne a room for easy access to outdoors for my dog. no pet fee

alot of sketchy people wondering through and around the parking lot all hours of the day and night (did not go

parking was terrible, but the motel was super busy

easy parking

wifi and they need microwaves.

i think charging for a pet that stays in their carrier the whole time is a little frustrating, however was

staff was very friendly. breakfast was good.

i understand its their pet friendly room but geezzz i stayed in so many pet friendly hotel but not as smelly

homeless hanging around parking lot, advertised free breakfast and all they had was coffee

pet friendly and close to food options, gas, and a walmart if you forgot anything

the staff the newness the location parking

charged me twice for pet fee when i stayed only 2 nights

free wifi was not that fat, and i couldn't get the hhonors member's login to work for a better

we love the salt water pool and spent a long time swimming and sitting by the fire

the breakfast was great and the staff was so nice

one negative (for me) was that the bedding had an extremely strong odor of laundry detergent or dryer sheets

floors, traffic noise and not being able to locate the laundry facilities (according to the listing there was

parking could be better

parking easy and spacious nice coffee maker and everything needed for a good stay

separate sleeping room from the main sitting area, even had a small kitchen with refrigerator, stove and

very clean facility to catch up on laundry, or slip in a workout

breakfast, the work out room and the location of laundry

the room was clean when we arrived,the location was perfect, the bed was comfortable, laundry room clean/

the laundry people decided to not show up so we had 2 towels for 4 people and they were out of towels

pool to relax after a long day, gym for a quick workout

horrible staff, constant shady traffic in and out, non working laundry, linen wasn't very

privacy, the laundry facility on site, and it just felt like home

no atomor change machine for laundry.

we like the location and the fact that there were laundry facilities on site

just past the vending machines ,however, and get an extra towel, use a vacuum, or use the pay laundry machines

laundry room is too uncomfortable, stools to wait for cycles and too hot

the guest laundry was a mess

no laundry detergent in the laundry room. had to make an extra trip to the front desk.

service, room, safe location , breakfast

kitchen, fan in bed room

my stay at three am they then came knocked on my door at 2pm and kicked me out because i had dirt laundry in

came up with two issues when was the laundry facility was closed and there was no coffee for breakfast all of

being on 3rd floor, and no laundry

i believe the smell was from the laundry room that was right below our room

no laundry

the laundry room was right next to us and the washer sounded like a helicopter landing

the laundry was extremely extremely dirty and the housekeeping was not met also the maid stole my

tried to do laundry and those were broken too

the room was great. loved the fact it had a kitchen. very clean.

we had a very late night with our business at another hotel the night before, so we were not moving quickly

outdoor pool fresh baked cookies

omelet bar excellent fluffiest omelet i have ever had

the bar area is fantastic

needed a romantic night without kids and we definitely was surprised how amazing room was

the pool was very nice and my kids loved the jacuzzi in the bathroom

breakfast was great, room excellent as well. laundry room very usefull

also tried calling room service but no one ever picks up

pets allowed!!! wonderful

pool was super nice

they had the pool open !!

free laundry is always a plus

there was also cleaning supplies, laundry basket

laundry room was dirty

the laundry facilities were free and helpful. the social and breakfast were nice.

the laundry facilities for guests are included in the price you pay for the room

we loved that we had 3 tvs (although the reception was mostly grainy) and the kitchen space

wonderful! great breakfast! very clean!

great breakfast. staff very helpful

the breakfast was amazing each morning and the staff was very friendly

outdoor pool

laundry area was a joke

not a set time to clean the room on the scheduled day. laundry area could be kept up better.

the on-site laundry room only had 1 working washer and neither dryer heated

room,guest laundry,good location

the money it's perfect clean but dated if course, however love they still have smoking

it looked like they normally had towels for guests to use but the laundry basket was full of them

while here , we enjoyed the pool with our kids , used the on site laundry facilities, enjoyed all the convenient

breakfast was excellent

you had to go through the pool area and there were a couple doors to go through

location was great. comfy beds. full kitchen was swag

smelly, slow elevator that screeched anytime it was used, and the property charged me a $75 pet fee after never

there was alot of kids running in the hallways all night long

good parking

is no cameras in the parking lot

the lounge was simply at small bar next to lobby check in desk and next to kitchen door

it s easy access to everything. laundry facilities was nice to have.

smell, did not feel clean, laundry does not accept cards - cash only

to go to the convenient store to get laundry soap

loved the laundry very good breakfast

they are also pet friendly which is awesome for future stays

that the property offered starbucks the staff were friendly and the gym was nice

we arrived late and there were no parking spots available

dark parking lot

us in was super nice, super efficient, explained everything about the hotel, food, breakfast, parking, surrounding

beds was too hard and there was a guy in the parking lot asking people for money.

laundry (other hyatts have had quarter machines) low-flow shower heads, only serviced once every 3

laundry bags weren t provided in the room and asked the front desk for be bags, but no responses

no laundry bags and hair dryer

another issue and problem i ran into was that the property does not have any laundry capabilities on site

00 pet fee i had to pay for one night till i checked the on, should have been told upfront when make

clean laundry room, good staff

laundry services weren't available, so i had to go across the street to the holiday inn to use

some staff was not familiar with the property and gave incorrect directions for amenities (laundry location,

everything was clean, the staff was amazing, and the pool was great!

beds, lots of room inside for the kids to play with their toys and loved the outside fire

the pool is small but well maintained, the fitness room is also very nice

restaurants in the evening (we didn't want to get back in the car so this was big), and a lovely pool (it wasn

breakfast was pretty good.

breakfast was great compared to other springhill suites we have stayed at

pool was small, only got 3 towels but 4 guests. grabbing extra wasn't a hassle though.

my room was adjacent to laundry which also produced some noise

the laundry room was excellent!!! we had lots of room, a kitchen, and nice bed.

due to location, noticed foot traffic through parking lot between apartments next door and store on other side

had free wifi

didn't feel 100% safe in the parking lot leaving for work before sunrise