enjoy wild life, nature, a wonderful pool, fresh food, bicycles

the swimmingpool is cool & the gym is a nice bonus

you can also only access wifi from the casa club, not from the cottages that you sleep in

top up you breakfast with some eggs, it s really worth it

lit up by stars, to me that is more memorable than splashing in a pool for a few hours and the kids loved it

, laundry

laundry service was appreciated

ia there if needed, plenty of space to chill, hang out, animals for kids ,playground, a great pool all withing

meeting chorizo the pet pig was a highlight

family feeling, pet friendly, and super eco friendly

it had a shared kitchen

the rooftop pool is awesome and the view of the sun rise and sunsets are unforgettable

staff, they allowed us to check in earlier, beautiful decor with lots of plants, well equipped kitchen for common

and bonus of a small kitchen area with kettle, dishes, hot plate

my room had no window on the outside wall of the building, just a window facing the hallway/kitchen

the hotel was nice, quaint. the food was good, but there is no bar or lounge.

great retreat to nowhere where we could enjoy being in the pool surrounded by the jungle (we saw monkeys

the swimming pool is amazing and the place of the restaurant

basically want you to use the other property s restaurants and it can take forever to get a shuttle to go all

kids club was cool and also had outdoor activities like mocktail making

long lines for nightly buffet not cool with young kids

more beach activities for kids

the frozen drinks had a soapy aftertaste and the pool was very cold

bottleneck in regards to waiting for bar service at the pools was disappointing but the drinks were good

this is our 2nd time at the resort, and the food and room service was much better the first time

this was our first time staying at an adults-only hotel, since my nephew just turned 18, and i have to admit

fe grill and kicks beach bar are the best places to eat and drink

how you can shuttle between the 3 resorts.

all tranfers with the golf cart was speedy

from long check in queues to long waits for golf buggy s around the resort

service all around, was impeccable; from the kids club staff, to the ones driving the golf carts to move you

water park and cirque du soleil show were the only good parts-the kids enjoyed it

top quality facilities - the main pool, the beach club, golf course, water park, etc

breakfast options at character breakfast very limited

only thing the facility should improve is the room pool

the water park and amenities are excellent.

very clean, fast service, and very funnnn for kids!!!

water park+++++ kids club++++ interactions with characters+++++ restaurants++ rooms+++ pools+++++

was a small miscommunication with staff regarding the laundry

laundry services cost too much

over charged, laundry was not picked up liked promised.

there was something to do for all adults in this huge resort

we had an amazing time- very clean, beautiful resort- relaxing and best pool and great service

submitted laundry for cleaning in plenty of time to get it back a day in advance of my departure

the casita pool bar was fantastic and the beachside beds/cabanas were so relaxing and comfortable

leo the bellman gave us the ins and outs of the resort and ramon our pool man was amazing

you needed a reservation for all dinner restaurants or you were stuck ordering room service which was very

the 24 hour room service was handy and we used it almost daily for breakfast

also, there is no bank or atm, no minimarket or laundry service, nothing at all, not even nearby, everything

infinity pool, great restaurant food, accommodating staff, large and comfortable rooms

the pool and beach right below our balcony

breakfast was especially good because everything on the menu was hearty and very different

room shower was broken, 2nd room air went out, 3rd room patio room broken, bugs in the tub and kids on a all

was even more impressive with colorful paintings, beautiful furniture, a fully equipped kitchen, laundry

hospitality, comfort, lush exterior environment, great food, beautiful vistas, on the beach, spa, gym, market

hard to get a chair poolside in the adult pool area so we sat by the lower pool which was perfectly fine

kids loved the all-inclusive side of things

loved the room service, and staff makes you feel like at home

we also had very delicious breakfast there and the staff helped us with laundry and storing our luggage for a

accommodating us with transportation help and also laundry

our fave part was the monkeys that came to the pool in the afternoon around 5pm ish

wifi wasn't working very well in my room, it was disconnecting a lot

loved the room bar and pool area

:) also if they include the laundry service with all inclusive price, that will be the awesome

the bar pool service was also stupendous from people such as cesar and others on the team who worked

special shout out to angel at the pool, alberto at the italian restaurant and blanca at the lobby bar for better

also the room service was great and our room was always clean

wifi by adults pool

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc)

we found a small food gap between 11am and 12pm - after breakfast ends and before the bars and lunch start

it would be nice to have an ice cream bar for an afternoon snack :-)

was only a buffet and a coffee shop open for breakfast, but the buffet did have a fantastic selection

we had a preferred room which for the breakfast alone was worth it

tvs are very old, are not smarttvs (common if you say that you are 5 diamonds), wifi is very very poor in terms

is being very particular one day we got a bit unlucky and had poor service for breakfast but i feel this was an

the kitchen / food is excellent but a bit to expensive

we enjoyed a couple's massage at guerlain's first spa in latin america, as well as a sunrise meditation and

the spa was gorgeous and morning yoga with blanca was wonderful, be sure to sign up beforehand though

fitness centre well-equipped

two of the restaurants (la marina and hacienda) and kids club were closed, probably due to limited occupancy,

for adults as well as kids, variety of pools, free kayaking at the beach, food choices, hospitality of people

the fresh juices at breakfast restaurants and great selection of ceviches at the mercado de dolores

i don't think kids should be allowed at the nicer dinner spots either

typically had breakfast at trattoria di gulio, which offered good choices for breakfast: a variety of fruits

my two older boys went to the activity pool , whist we were happy chilling at one of the quieter pools

breakfast was always amazing and lots of choices.

in addition the gym is very small

breakfast was good in both selection and taste.

room are nice and clean. lots of different options for pools and restaurants. friendly staff.

it s right on the beach with golf carts transporting guests to their destination

the people working at the pool, restaurants, and the golf carts are angels

gym is not opened 24 hours

just small note - we were not happy about spa opening hours and joga class times, both should be available

the package we paid for was supposed to include a $150 usd spa credit per person and when we got to the hotel

breakfast wasn't great at akarat but much better at the buffet

beautifully designed hotel, quiet and amazing breakfast. loved it here!

didn't like the limited choices at the bar

a cute little morning stroll to the breakfast/brunch/lunch restaurants, concierge to take care of all your

no towels for the pool because the laundry didn t come, the a/c in the dining room needed to be turned down

room without having dinner - during check in we were told shuttle is at 1 and they will give us a late check

location nearby the airport and we loved the pool

when we arrived, with to families with young kids, the told use that they cancelled our booking and that they

the food, service and value are great! the pool is also very clean and refreshing.

gilberto with room service was great, always dropping our food off still warm and with a huge smile

pool n poolside service, beach bed overlooking the water.

lastly, the loud speaker activities by the pool destroyed any relaxation that could of occurred

very nice pool area

the beach was nice, pool area was nice, kids loved the soccer field

we enjoyed the atmosphere, excellent dining options, beautiful pool, and fantastic beach club

the hotel is very family-friendly with kids menus and other accommodations, we were extremely disappointed

mosquitoes pool

we ordered room service that came wrong (they gave me tomato even though i clearly said i was allergic) and

not enough chairs around the pool and shade

****most important**** beware any concierge that offers you a welcome breakfast for new guests

things lost by kids in the hotel have never been returned or found in

room service costs $120 mxn pesos

room right in front of the beach, with direct access, with a small breakfast place and a pool nearby palm finged

1, where music was a bit loud outside until 11 pm and people were preparing and consuming the breakfast from

beach, staff, pool were all great.

the food was great in every restaurant, or favourite was los papitos for breakfast and lunch

in a honeymoon suite, which was lovely, for an even more special time, pick one of the swim up or pool apartments

she would help us having our kids food pre-ordered and ready for them at diner time

she would help us having our kids food pre-ordered and ready for them at diner time

the family pool is great

goes to an auberge on a budget, but one small nit i can t let go of at the spa (to be clear, this is

loving the coffee cart in the morning and i can t wait to visit the spa and do their signature ritual with

fantastic breakfast, great cocktails, beautiful lobby and surroundings

our kids were obsessed with our private pool

were over priced (even though good quality) - food, drink and especially the spa

breakfast was great but dinners were always mediocre

restaurant staff noticed our daughter and started printing personalized drawing sheets for her at breakfast,

they upgraded us to a really nice room for very little extra, with a view of the river and the golf course

the combination of jungle, canals, lagoons, pga golf course and beach makes this a very special place

breakfast and beach are great. nice property

small more varried menu larger more interesting pool at beach with wind shelter no information about any activities

breakfast was outstanding everywhere we ate

our plunge pool kept running low on water and made loud sucking/gurgling sounds and kept us awake or woke us

room service for food and drink often took longer than we would've hoped

breakfast served to our room in the deck was amazing

every single thing about our stay was above and beyond, from the room service for every meal if we wanted (the

the spa experience was nothing short of incredible pure relaxation

adults only, food, service was great.

breakfast could maybe have some more choices

service replenishing dishes and overall during the busy perios of the breakfast buffet

also room service was lacking on options

also, there is a resort next door that is not adults-only, so we constantly ran into families with kids when

the only downside for us as we opted to eat in town two out of the 4 nights because after eating breakfast and

hotel, stunning location, amazing service and great food (especially breakfast and punta bonita), privacy and

kids play pool, relaxing pool and pool with the bar

gym: no crosstrainers, too few possibilities to exercise, bikes not well maintained

often cold coffee at breakfast and not enough waiting staff in the buffett causing long waits for drinks cutlery

spa was

also wish there were more poolside snack options at the main pools beyond the burger bar and smoothie place

there was some confusion with laundry service with them on our last day, the front desk employee in the morning

the use of the preferred bar was nice with food available from morning to late evening

the main pool was amazing - fun, clean, great pool snacks and drinks

the breakfast was amazing. big variety of everything.

it's not too bad as you can sit in the lobby bar and have a drink and there was usually a live musician playing

was especially helpful, she made sure everything was easy and even helped with things like laundry service and

also laundry is close

ac and wifi was great, family worked on multiple zoom calls no issues

kitchen had everything we needed

the pool is pretty much in the shade so it remains cold

kids in the adult pool

i did not bring my kids but there were a lot of nice things to do for them and very kid friendly

only complaint i had was in regards to the quality of food during room service and food served in the restaurant

we paid extra for a spa massage and used our coupons-it was an amazing

breakfast was delicious

staff was super sweet and helped me to arrange taxis, answer all my questions, and have same day laundry

great option for low-budget stay for a few nights (if you get a room without a kitchen, etc)

is pet friendly-but additional pet fee of $350 pesos non refundable was not indicated prior to arrival

wifi wasn t the best. you could not work from there.

the room was a generous size and i loved that we had a kitchen/lounge and a separate bedroom since we were with

off-street parking

parking was off street and secure

great, pool area and clean

and pilled so it was super rough and there are no blankets only sheets which made it tough for my kids to fall

the pool was super clean and inviting

i also enjoyed the rooftop for drinks and the gym

were self catering - the best parts of the hotel included the roof top pool and the room itself

the gym was very small.

kitchen had induction burners

the spa is amazing and very relaxing

laundry was $85. food was quantity over quality

the reward is a useless coupon book for extra services like the spa or bottles of wine

the highlight is definitely the breakfast, with plenty of options for all tastes, including gluten free, natural

mini bar refill required two requests

beachfront room and the numerous activities that were available, no screaming kids in the resort area

everyone at amar inn is friendly and helpful, the breakfast is amazing, the small pool is great for cooling

we especially loved the pool and hammock area and the la tortuga pool they had set up and maintain

pool was great for the kids after a day at the

pool area had floaties for the kids, nice hammocks to relax in

excellent staff pool was so cool and refreshing

italian restaurant, mexican restaurant, kids pool, timo cabana server

great breakfast

but certainly a pool outside your terrace with your own very comfortable loungers at their 'swim up' rooms

the director of activities was fantastic, so was jessica the bar waitress

people coming from the party or the trolleys from the room service

we didn t eat the hotel again after that went out the resort to eat they didn t have any laundry bags in

c) we hang our do not disturb sign out while our kids nap

was terrible i get it there s seaweed but they don t even attempt to clean the pools are dead barely any

the buffet without a doubt! the walkout pool was a delight

morning room service so you had to get up, get dressed and walk to the main lobby (which was quite a walk

hotel facility and rooms clean and nice have 7-8 restaurants and bar is great - a lot of activities and what to

facilities (especially gym/swimming pool), very good food, fantastic beach

expensive room service and discrepancy between booking rate and actual price paid for

breakfast was extremely expensive if not included in room rate

food, drinks and extra activities like golf or spa are very pricy.

the food and drink choices were incredible, especially the food provided for breakfast at the boathouse

orlando at the 5 o'clock bar was so good to us our whole trip

there were fun activities all over the resort, but our favorites were definitely the ones in the pool

swim up room is above the bar that plays music till 1am

we were promised champagne but never received it and could never even get any pool towels

super secure beautiful, the spa

had a wonderful breakfast that you could do either the buffet or a la cart

; excellent choice of restaurants and menu - fantastic spread at breakfast buffet, wonderful amenities and

huge villas each with its own private pool, and high ceiling in bedroom area

the private pool is amazing

beach and small pool. poor food.

the breakfast buffet at spoon was very poor and lacking of basic things

there were no activities to do other than sit at a pool and drink. this is a party resort.

for example shop and spa and tours/taxis are

was not good, the entertainment was not good, the beach was gross for swimming too much debris, room service

had no wifi or water in my room

the pool activities were fun and engaging

my husband is gluten free, i wish you could get more breakfast options for our next visit!

food with all the restaurants and the variety of good food at the breakfast buffet and lunch buffet

room service breakfast is the way to go

laundry service was extremely over priced as well as all items in the shop and spa.

breakfast was great with lots of options

we really enjoyed the room service food, the drinks were the best, i would say make me a special birthday

pong, video game lofts, rock climbing walls, air hockey, foam parties, night club, movie theater, gym, spa, game

fun for the kids and

room service menu was fixed with little flexibility or creativity from chef

entire time i was there, the sushi bar was never open and the cocktails could ve been made with a premium

pool and beach service was incredible

we went to the spa pool and someone basically chased us down to see what we wanted

the pool is a perfect spot to lounge all day

they don t allow food outside of the restaurants, we asked for ice cream for our kids at the main pool bar

dinner at the italian restaurant was delicious, but lunch and breakfast was jus okay

as a family resort, they do a good job of providing spaces that suit both kids and adults

cash onlyactivities - limited and unannounced, had to figure it out on the appmusic-loud by main pool area from

hanging beds and hammocks, swim up rooms and a swim up pool bar, and cute miniature lounge chairs for little

the menu for room service at diamond club was very nice and usually delivered pretty fast

the spa, the room, the food

hated that the pool closed at 7pm daily

the food staff was excellent. drinks were good and casino was fun.

privateness and safety feeling w/our kids

resort is huge (and still mid size) a lot of pools a lot of snacks around the facility teens club kids club

the waiters at the dorado( angel, miguel and hector) made our breakfast extra special each day

about the resort was truly wonderful the room was beautiful and comfortable, the pool areas were relaxing and

my bracelet came off in the pool somewhere

their buffet for breakfast and lunch has lots of selections

t do laundry because they charge you per piece instead of just doing a load

you can not have separate wifi radio speakers on the resort and you must keep your partying down to a very

breakfast was ok but there are not many seafood choices for those who don't eat meat

room service takes forever

many kids at the property

phone calls with the concierge to try locate a pair of shorts that were not returned by their laundry service

were great ,many excellent choices either buffet or specialty restaurants or room service: room was very

wifi is not stable and cleanliness could be

i loved having a beautiful pool view every morning with great breakfast room service.

plenty of things to do and a modern gym facility

the laundry service is also rather expensive

he remembered our names and had our table all set up each day for breakfast

21 plus no kids just adults enjoying themselves

bar that is half open to the outside seemed to be filled with smokers in the evenings

and concierge people to, israel the bellboy amazing love him , alfredo from the buffet and all bar servers

the fake grass carpeting in the gym could use a good cleaning

room service was very very slow resort unable to handle too much rain nothing else was accessible

resort has beautiful facilities, comfortable rooms, and an amazing water park, which is by far the highlight of

the wifi kept disconnecting in our room

great (lots of options and they care about allergies) *staff is friendly, helpful and attentive *water park is

quiet beachfront, exceptional amenities including a truly fantastic spa, teen club that the kids loved, variety

fruit, sun pool spa kids club

kids club could have been more extensive with activities outside on the beach and/or by the pool in

place nice venue, nice staff, good food amazing place where to relax and to enjoy with small kids and family,

the all-inclusive is awesome, from the mini bar and room service, to the absolutely delightful restaurants that

breakfast buffet superb, staff very friendly

resort for families with kids aged 4+

they had to be called in everyday to replenish the basic needs like soap, towels, mini bar snacks

jorge at the pool bar, felipe at the pool bar, paul the bell boy were sooooo nice and made our stay very good

the kids enjoyed the kids club with omar, who was also a great facilitator of the entertainment events

intrusive animals, some confusing instructions with respect to laundry service, expensive tour

breakfast was great, lunch was fine

would suggest a to go bar for breakfast early morning as you head out for activities as the buffets were

the private beach with wait service, the spa, the private pool with private bar and very polite and useful

spa hydro circuit was nice

there’s also plenty of entertainment for kids, specially the surfing in the water park

the water park is decent but more suited for younger kids

the water park is decent but more suited for younger kids

luxe rooms stayed in building 94, top floor, facing the water park

you can't get any alcohol with room service, so we had to walk to the bar and carry our drinks back in small

after some communication with the staff, the towel is eventually found in the hotel's laundry room

also liked guest laundry on our floor, very convenient although we didn t need to use it

laundry was cheap

there was a guest self service laundry which we really needed and appreciated

also, there are unfortunately only 2 washers and 2 dryers so if you intend to do laundry try to get in as soon

poor wifi bad food in dinner

also everyone thy works at the activities group they make the pool games fun and the stay extremely

beach not great but it is sargassum season. snack bar at pool could have longer hours .

nice that you could get free room service and mini bar

breakfast for me was the best meal

the service from karen as concierge, julio in the restaurants, and all the pool bartenders is incredible

need to allow 2-3 year kids to the kids area, because many of us have kids that age

the pool for the kids. mostly pretty nice staff.

i asked the hotel before i arrived for a ground floor room facing a bar and they did not disappoint, i'm not

atmosphere in the breakfast area was warm, could use some fans placed in the rooms

everything that was promised was either pointless, or things like laundry etc

we have egg allergy and servers couldnt figure if the meal had egg or not, so our kids survived on fruits and

the pools were large and always a good bar nearby

fact that you couldn't walk away from your pool chair without the pool nazi workers removing your belongings

the large pools were kids and also groups of adults totally drunk making fuss and swearing, bar tenders should