give the best room you have available, if not in the first place, the minute the guest says the wifi is not

the staff were extremely friendly and helpful and the shared kitchen had everything we needed

staff, they allowed us to check in earlier, beautiful decor with lots of plants, well equipped kitchen for common

it had a shared kitchen

on the roof of the hotel there is a wonderfully decorated roof - tables, flowers and a small pool / large tub

was especially helpful, she made sure everything was easy and even helped with things like laundry service and

also laundry is close

pool was very nice, great location, close to the beach and to restaurants and such

it was nice to have a small kitchen with some basic equipment

location was great, the pool was directly outside of our room which was a bonus and great for the kids

the bar area was located below our room we could hear other guests at night

were self catering - the best parts of the hotel included the roof top pool and the room itself

i also enjoyed the rooftop for drinks and the gym

gym equipment could be updated

the spa is amazing and very relaxing

close to beach. well equipped kitchen, spacious and clean.

and pilled so it was super rough and there are no blankets only sheets which made it tough for my kids to fall

loved the convenient off-street parking (there was also plenty of parking on the street)

has off road parking

the pool was lovely

staff was super sweet and helped me to arrange taxis, answer all my questions, and have same day laundry

our room was really spacious, the garden area for breakfast was very cute, and it has charm and character that

com because they charged me $140 extra and leave me no breakfast

location..pet friendly

great option for low-budget stay for a few nights (if you get a room without a kitchen, etc)

lovely shady garden courtyard with hammocks and a turtle pond that the kids loved

everyone at amar inn is friendly and helpful, the breakfast is amazing, the small pool is great for cooling

we highly recommend this place, even for kids (our daughter is 4 years and she just loved the place)

breakfast was delicious.

pool area had floaties for the kids, nice hammocks to relax in

be careful walking around the pool. the patio is terraced and it is easy to miss a step.

to ari, crazy steven, everyone at the ocean bar with swings you are fantastic

i will admit the breakfast was phenomenal along with the service received there

kids had fun and enjoyed the activities like archery and rifle

saturday the music was on until 2 am, so if you have kids, be ware

the hydrotherapy spa is a must

great kids club

in addition the gym is very small

the current rating is highly over rated, breakfast, lunch and dinner are horrible on this property

room are nice and clean. lots of different options for pools and restaurants. friendly staff.

a cute little morning stroll to the breakfast/brunch/lunch restaurants, concierge to take care of all your

didn't like the limited choices at the bar

beautifully designed hotel, quiet and amazing breakfast. loved it here!

breakfast wasn't great at akarat but much better at the buffet

the rock slide was the best for my kids it kept them busy all day

we had access to ventus at marina el cid spa and resort next door, which offered a number of great amenities,

breakfast was great in the two places we visited.

clean resort, very serviceable staff, entertainment nightly and fantastic ventus pool with fun water pilates

most staff were helpful! bar staff and waiter staff were the best! the rooms were big

there was some confusion with laundry service with them on our last day, the front desk employee in the morning

r bathrooms were amazing in the master swim out suite) and amenities including activities, the kids club and

the gym was closed/moved but no one told us

variety, more vegi options will be amazing, gym needs more space and equipment

nelly in the spa was wonderful as was martin, the activities coordinator

:) also if they include the laundry service with all inclusive price, that will be the awesome

a little confusion with room assignments (we selected 3 rooms in that adult grand-kids traveled with us) and

the spa receptionist. very unwelcoming and rude.

ended up ordering room service

wifi could have been better in the room.

the bar in the pool was a great touch

villa del mar restaurant not that good but the alacarte restaurants were very good and room service was excellent

rossana at spa was rude.

my husband had a massage on the beach from the spa an it was amazing

i especially enjoyed the pool with the bar - special shout out to gustavo for going above and beyond for any

was even more impressive with colorful paintings, beautiful furniture, a fully equipped kitchen, laundry

so nice for kids but wonderful for adults as well

with the all-inclusive option, mini bar replenished every day, all meals (including room service) and all drinks

an extra large jacuzzi outdoors on the balcony - kids loved this

my husband particularly liked the gym delightful it most definitely felt like a week od luxury for us would most

with plenty of dining options and the preferred club benefits were great, enjoyed a day at the spa on site

i did get frustrated at breakfast daily having to constantly ask for refills on my coffee

only place for breakfast was the buffet

the staff, from the front desk, door men, housekeeping, bars, gym, and restaurants were all superb

a couple of times we had to call for room service or turn down.

we didn t eat the hotel again after that went out the resort to eat they didn t have any laundry bags in

the grounds, pools, staff, and food were all amazing

not much to do on resort for kids

lots of little kids

even the 24 hour room service was great as well

it is buffet style breakfast which allowed guests to pick what they wanted to eat

swim up room is above the bar that plays music till 1am

sos bar never had food

was good, lunch was good at the license to chill bar and also the daily 1pm lunch is good

room , staff , pool

the app you use to order room service had a few bugs.

the pool staff were very nice and the rosewater restaurant was excellent.

i got to the hotel my reservation did not match the hotel reservation ( we had reserved a swim up pool

there were no activities to do other than sit at a pool and drink. this is a party resort.

like secrets moxche, the beach is terrible and the hotel almost doesn t have enough swimming pool,even more

room service breakfast is the way to go

we also liked the spa quite a bit

my husband and i have stayed at other adults only resorts and we had a great time

i loved how the resort had multiple beautiful pool areas and the foam bar was great

property has options with regards to dining, there is a well equipped gym and the pool area is very nice

breakfast was good, i didn t like that i have to constantly ask for food! buffet much better

first time at an all inclusive resort and josue, the security at the pier, the bar staff, the buffet restaurant

spa services were excellent, but we were asked maybe 2-3x per day if we wanted a service

room service came in every day and cleaned our room as if we just arrived every single day

there is also a family/fun area too, with activities and facilities for kids of all ages

laundry service was extremely over priced as well as all items in the shop and spa.

had to wait for not more then 20/30 minutes to get a table) - good choice of food for breakfast and at the

we especially loved all the pools and the little water park for the kids

room service was excellent

the food was good and the room was spacious, clean, and had an amazing view

we comsined and got an upgrade for a modrst nightly fee to a plunge pool room

surprise decorated our bedroom with chocolate cake, sparkling wine and a birthday message on the bed

we went to the spa pool and someone basically chased us down to see what we wanted

the staff, the rooms, the pool

spa treatments very expensive. extra cost to use paddle board

for kids is perfect

the character experiences, water park, and themed activities were nonstop fun, and the staff went out of their

the water park is amazing

not enough shuttles

pool staff was attentive

submitted laundry for cleaning in plenty of time to get it back a day in advance of my departure

isaac and clemente were perfect bartenders at the casita pool, making sure we were always refreshed and chatting

pool area and swim up bar closed super early

we could not use the room for 2 hours each day during the stay and had to use the spa toilet which was inconvenient

pool butler service was poor in the first section i was in the first 2 days but once i moved to a

resort was at 80% capacity, it felt completely empty, with no atmosphere or activities for the kids

the frozen drinks had a soapy aftertaste and the pool was very cold

food pool and staff.

that you can t order food to the beach or pool, but the restaurants are excellent,

long lines for nightly buffet not cool with young kids

great food, great staff especially jorge by the pool.

the resort may brag that they have 14 bars, but for a big chunk of the afternoon good luck finding one that is

isaac and clemente were perfect bartenders at the casita pool, making sure we were always refreshed and chatting

the spa in the casitas was incredible

room service does not serve alcohol so that didn't help

t do laundry because they charge you per piece instead of just doing a load

we have ao much fun, zip line , water slide , kids pool and the lazy river so much

the bar closing times seemed to be extremely early based on previous resorts we have visited

kids club was more then amazing what a great team so caring and good for our 3 yo daughter

were space full, room service was excellent t, comfortable bed, great food choices inside hotel, great hard

breakfast was awesome. good customer service.

only buffet or cafe option for breakfast really

one of the biggest disappointments was the kids club

currently there are two lazy-rivers open and a small kids waterslide area, which if you have kids is really

were impressed by the wide choice of food, drinks etc, and the breakfast was superb, especially the chefs who

spa service was superior

many pools and great for kids

i love the swim up pool

staff were really attentive, liked that there was food by every pool

we also visited the spa which was excellent but a bit pricey

resort is huge (and still mid size) a lot of pools a lot of snacks around the facility teens club kids club

not 100% adult only all restaurants got lot kids not on the adult side no bars … first day didn’t have my

room service was efficient and the reception has really good hospitality

great pool, bar access, and drinks

i thought that breakfast could have been more inclusive of more american style

accommodating us with transportation help and also laundry

we also had very delicious breakfast there and the staff helped us with laundry and storing our luggage for a

loved the room bar and pool area

and bar were very relaxing to spend time at

wifi wasn't working very well in my room, it was disconnecting a lot

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc)

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and

ordering room service: only one guest gets access to the hilton portal to order items

beautiful design and luxurious amenities overall good quality food amazing rooms and wifi

the kids club was excellent and the staff in general lovely

they had pool and beachside service

the kids club was excellent and the staff in general lovely

laundry services cost too much

over charged, laundry was not picked up liked promised.

was a small miscommunication with staff regarding the laundry

that there wasn't a coffee bar of some sort in the mornings. other than that, we had no issues.

breakfast location, menu and staff were excellent

water park and cirque du soleil show were the only good parts-the kids enjoyed it

the water park was the best part

our daily tickets to the juagala water park which was just a mind blowing experience for our kids

club cabana for us, transport us around the village and arrange our daily tickets to the juagala water park

wished they had a kids club (not just the activities at the pool area) and proper performance night shows

also, there is no bank or atm, no minimarket or laundry service, nothing at all, not even nearby, everything

was included but ordered and prepared fresh as opposed to buffet style (the huevos rancheros at breakfast were

beach was great- no kids adults only- fantastic

we mainly ate in the restaurant for breakfast and dinner then for lunch we used the snack bar by the pool and

rooms are something wonderful and the roof top with different jacuzzi and bar are romantic and

all inclusive means everything included. they charged us for laundry and spa.

plastic laundry bags

the pool and bar staff were all fantastic - special mention to jose luis for how friendly and attentive he was

pool bar could be improved

opting for haven which is adults only was the best decision we made

no towels for the pool because the laundry didn t come, the a/c in the dining room needed to be turned down

free breakfast is also a plus for this hotel

of the gym machines didn t work

the breakfast was top-notch

pool and the stuff

luxe rooms stayed in building 94, top floor, facing the water park

we loved the numerous pools and the water park for the kids. the restaurants were awesome .

the spa was the best. the facilities were great. the staff were great.

the main lobby bar is incredible, and the high ceilings and marble everywhere make it very elegant

the speakeasy is the best bar on the resort and i spent a lot of time there

of the breakfast buffet was good

everything what right there! there was so much to do, we are even going back with our kids

room service delivers cold food because it takes at least an hour to deliver

the spa service is very expense

t tell us anything about how to get around the hotel, we were told about this by one of the golf buggy drivers

room service was awesome too

5 hours); pool and beach chairs occupied, etc

then it took several hours to download all updates, so the kids didn't have time to enjoy it

nizuc pool with slide was a big hit with our kids

we missed breakfast at the mexican restaurant as the waitress was too slow in taking order

, laundry

laundry service was appreciated

we liked the pig that was like a pet and freely roamed

very friendly staff, excellent food, nice swimming pool, jungle feeling, clean rooms with good

small kitchens, a restaurant ia there if needed, plenty of space to chill, hang out, animals for kids ,playground

breakfast is great

the kitchen / food is excellent but a bit to expensive

we enjoyed a couple's massage at guerlain's first spa in latin america, as well as a sunrise meditation and

the food was always so fresh and delicious, and the included breakfast was fantastic with homemade tortillas

very friendly beach bar open until late evening

i do like the gym and spa layout a bit better at akumal , it s a little newer and brighter

we found a small food gap between 11am and 12pm - after breakfast ends and before the bars and lunch start

spa was incredible

speaker at the pool bar was a no no despite the fact the hotels music wasn't working

we hung out at different places by the pool each day so our servers

the gardens were spectacular and the breakfast selection and quality was impressive

we loved oscar who greeted us and showed us around on our first day and our breakfast server manuel

our kids were obsessed with our private pool

breakfast was brilliant. sea, staff, spa, sun!

breakfast and lunch menu was excellent, food variey offer for dinner not so good.

the food was great in every restaurant, or favourite was los papitos for breakfast and lunch

beach, staff, pool were all great.

also, no list of spa prices

room right in front of the beach, with direct access, with a small breakfast place and a pool nearby palm finged

in a honeymoon suite, which was lovely, for an even more special time, pick one of the swim up or pool apartments

private secluded beach with top notch service, good food and drinks straight to your private pool/ beach

i loved because it was adults only.

room service for food and drink often took longer than we would've hoped

room service could be a little slow and no designated bar for palafitos

we loved the staff, room service, beach, taco bar, events, drinks

24 hour room service was tartly and fast delivery

room, food specially bakery, room service and drinks

kids club was not good, tons of construction, overpriced

i like the room and the pool

we ordered room service late at night but it never came

loving the coffee cart in the morning and i can t wait to visit the spa and do their signature ritual with

she would help us having our kids food pre-ordered and ready for them at diner time

goes to an auberge on a budget, but one small nit i can t let go of at the spa (to be clear, this is

she would help us having our kids food pre-ordered and ready for them at diner time

the family pool is great

we enjoyed the atmosphere, excellent dining options, beautiful pool, and fantastic beach club

the hotel is very family-friendly with kids menus and other accommodations, we were extremely disappointed

mosquitoes pool

also liked guest laundry on our floor, very convenient although we didn t need to use it

also, there are unfortunately only 2 washers and 2 dryers so if you intend to do laundry try to get in as soon

after some communication with the staff, the towel is eventually found in the hotel's laundry room

there was a guest self service laundry which we really needed and appreciated

laundry was cheap

however there is a little spot that has blue clear water that we swam in and it had fish (my kids loved that)

basketball hoop in the pool, waterslide, beach and pool volleyball set up, billiards table in the bar which were

bar at beach area

cesar at the pool bar and claudio in the breakfast buffet went above and beyond everyday

at the bar was loud, no area for latino or any kind of dancing, more attention to taking guests into town

beauty spa and small shops were all a good size and had everything that you would require as the city is

room service as well as any service you need is done immediately and excellent

could not access the free wifi

also, more food option on the after hours room service

b&w 24 hour sports bar did not have any music playing after the night show was over

getting the first room near the laundry an hearing it an slamming doors an children all night

close to the airport laundry room for leaving with clean clothes

the wifi is great all over the hotel, we needed to be connected to work and it helped a lot

the room had everything i need. the kitchen comes handy especially if you have kids.

two pool areas on the roof with great views makes it a lovely hotel to stay at

the resort is huge with multiple pools (2 that allows kids and 1 that is adults only)

while it boasts a resort gym with activities for the 4 days we were there no activities took place as they were

clean the room when you re not there, have a golf cart ready when you leave the restaurant, know your name

had to rely on golf car service for everything

the gym could stay open later at night.

coffee, drinks, restaurants, room service all included plus a free shopping tour

breakfast could maybe have some more choices

wonderful being adults only

no doubt that this was the cleanest pool we've ever been, the beach and all the related facilities were

is in excellent condition, the rooms are big and comfortable, the food and especially the breakfast were great

laundry was $85. food was quantity over quality

everything! the staff and the restaurants food, and room service was everything good

nice environment and only for adults so a quiet atmosphere

smoothies and great breakfast buffet

best gym

of water temperature essential the gym could be much better with more weights and

as well there would be times staff would contact transportation golf carts to take us back to our room and they

it s right on the beach with golf carts transporting guests to their destination

loved the staff (luis, jose luis, everyone at the pool bar was amazing, gustavo (time to make this guy the coo

were very clean/ everything worked in the room we had (hot water, clean, no issues) - beautiful pool/ lots of

the price for laundry service is quite expensive, much more than in other hotels we stayed at, therefore we

was amazing and laundry in the room is a plus

full equipped kitchen, laundry and dryer in the room - super

laundry service too expensive and needs to be paid before 9 am (why not at check out

i would suggest microwave,laundry room, and a vending machine but overall,this resort is fancy and beautiful

we also utilized the laundry which was needed for us

the 1 bedroom suite was amazing and kitchen was well appointed

enjoyed our stay here in an expansive one bedroom + living room + kitchen + 2 bathrooms suite

the pool was ok.

also, when we finaly checked in, we went to the pool and they came over to ask to change the room as they made

the only downside for us as we opted to eat in town two out of the 4 nights because after eating breakfast and

hotel, stunning location, amazing service and great food (especially breakfast and punta bonita), privacy and

the restaurant staff, bar staff, entertainment staff, and cleaning staff were amazing

the pool was also really nice

size, amenities and sound insulation breakfast quality and variety hotel location, facilities and

there was never a shortage of loungers on the pool or beach and silvio (not sure if i spelled that right) made

the bar has sports on making it very unpleasant to hang out in, but the drinks were good

laundry facility, concierge said it takes three days to get laundry back with laundry service

only thing they offered was to take my dress to laundry but of course it was not possible because i was checking

lovely location and great staff. pet friendly was huge for us and the reason we chose it

the food was tasty, especially breakfast

it was also convenient to have room service included in the all-inclusive package for the times we couldn t

convienence store was closed, they have laundry. close to the ocean

i didn t know if they offer laundry service

pool area you will get hairdryer and iron if needed laundry facilities small store in the hotel

great staff. great place. great value, view. they have coin laundry.

there is even a laundry room if you need

and comfortable room - bed firmness was actually perfect for me spa was excellent - lovely jacuzzi and best

bar was great too

the pools are nice, my kids loved it

liked the beach, the pool, the food, the people i met, the hospitality

wifi signal is strong only in the check-in lobby

got some laundry done and it wasn t much and it was $73

aside from the delay in laundry being returned the staff was super friendly and very nice

asked for a laundry bag to the room, 6 hours later they sent one to our room, which by then was too late to

snack bar opened pretty late

the gym is good, had a good variety