didn t have on site laundry as advertised

the swimming pool needs a bit of cleaning.

our room was very comfortable, the facilities we used - pool, gym - were good

there was no internet connection (wifi).

parking is free and plenty of space

are better than what i have at home, there is coffee and fruit every morning, on-site laundry, jose is welcoming

laundry, clean, comfortable beds, pretty big kitchen. super helpful and friendly staff.

also free laundry is available

laundry hours were added during our stay because one of the staff members was upset we did laundry

friendly staff, nice rooms, quiet, great laundry facilities

room space is less, no laundry service(it will be good even with paid service), but it's having many other pros

it has free parking and is close to the city center

the location it's great the pool and comfortness, maybe it's a little bedroom but it's enough

wifi was terrible room locks wouldn t open with the

little to no wifi connection in my room

was nice to spend some time in the evening by the pool watching the stars

parking, drove around for 20 mins to find a spot

breakfast was +10 pool very nice nice clean room and comfy beds absolutely recommend this

value for the money spent, great location, ac working and clean/comfy amenities, the pool was a big plus

breakfast wasn t the greatest, wifi worked but was kind of slow & lastly, they didn t have wash cloths

no laundry

in amenities; no gym but discounted access to private fitness centre in building, no pool, laundry service takes

good wifi, shower and staff.

generally the snack bar offers alcohol and is open until 11:00 or 12:00

wifi speed, bed is not so comfy, room lacked necessary things like coffee machine or bar

swimming pool on the roof is 20-25m long

also, wifi was very bad did not work from room

ice, no fridge, no microwave, no washcloths (we didn't request any though), wifi was kind of slow but free so

table top wash basin is not very practical for kids

the pool was nice and the spa tub, the gym was well equipped (better than some posher hotels), the rooms were

easy walking to mall with food court & shopping, air-conditioning worked well, large fridge & laundry facility

was no paper towels or dish towels or dish soap or complimentary laundry soap

laundry detergent and dish soap would have been nice to have in room

so technically, no laundry service

the laundry machine takes a lot of time to wash and dry our clothes.

beach club is a great plus, the kids pool is warm

restaurant and lack of room service

enjoy the shuttle daily to the sister resort with larger pool, hot tub, buffet

pool looked great but it was cloudy out so i didn't use it

very nice, quiet pool area

also on two occasions there were loads of dirty laundry in front of the room doors, that certainly was no

i needed my laundry to be done, due to communication issue i ended up running to the laundromat but it was

pool suite location

if not they ll charge you at the end also make sure you count everything that s in the snack bar because i

the tv didn t have netflix. just local channels. tough for kids without some entertainment.

balconies have no chairs or lights so useless except to dry laundry

comfy beds, decent shower, clean, close to restaurants, free parking (and a gym if you fancy it)

ac and wifi was super

hotel with parking and well-located in a good neighborhood that's away from the chaos of the hotel zone and

top view over the city and the pool is great

for example there is no laundry service at all, that's really weird for a 4 star hotel

i made my way to the lobby laundry/storage room and saw a section labeled towels and grabbed two

no laundry

booked this place for access to laundry which they dont have even though it is listed

there is no laundry service

super well located! near banks, oxxo, laundry and also a pick up spot for tours

not good shower cabin,water alwsys go out and make wet, also workers english level so low and no room service

love the pool area

parking and chin were too complicated

room service menu in room but when we called they said they do not have room service (was not

ado bus station, grocery store, bank, money exchange, laundry service and convenience stores all a short walk

didn t provide laundry services as written in hotel description.

we did laundry service and wanted to do more and they said they didn t provide the service and that it

my late check in (ms

the pool should be open til 12am for adults only!

good location, friendly staff, they do have laundry facilities. was quiet during the night.

wifi very poor. bed very uncomfortable.

only thing i have to say is the wifi connection was terrible and i could not log onto it as the signal was so

early check in, your friends could come nobody ask wifi is good,ado by walk 6-7 min for hotel zones 2 min walk

a little loud at night. medium wifi. no windows

the laundry was really cheap and fast (less than a

to the reception and with a window on the back courtyard which staff uses for bathroom breaks and laundry

no crockery or cutlery or kettle despite there being a fridge and a sink kitchenette area so unable to even

parking is limited

public parking available

pool was ok

execlente parking area

the ac in the rom was not controllable and was quite cold. the wifi connection wasn't the best.

both the rooms and pool were clean

comfortable room , friendly helpfull staff , nice hot shower , flawless free- wifi , great location

we had a kitchen with gas stove, plenty of drinking water, microwave, kitchen utensils, refrigerator with

clean rooms, parking, friendly staff. wifi was super. comfortable disposition.

there is a cafe right next door that serves all day - you can order it as room service too

wifi in our case worked only in common area

suite was nice, very spacious, kitchen included in room

was not clean enough, no extra bedsheet, wifi was super slow, room door doesn t open full, toilet seat was

the rooms are clean and spacious, as are the common areas and the pool available to guests

no wifi in the room, only downstairs at the reception

the location and the pool area , good wifi

the location and the pool area , good wifi

& let me borrow the front desk phone to fix up issues with my flight the following day, the laundry service was

wifi was not working in room but reception helped me get wifi downstairs

the pool was out of service

we did not try the pool, but it looked

wifi didn't work in my room, which i expect from a smaller/cheaper place but not from a place like

there is no quite room in the hotel as there's bar and restaurants all over the place

one day the literally screaming kids spoiled the atmosphere

the location the spa the restaurant

pool & garden seating areas were great

rooms are quite spacious, kids were impressed with the 'decor' of the place and enjoyed the pool very much

hotel has a safe private parking and a nice pool area to relax

no wifi working at all,

wifi could be better in the rooms and the tv signal was very bad only allowing one film channel to

pool, the location near the ado bus terminal, stuff answered questions, a bar right next

easy parking, friendly staff, awesome friendly bar on site

liked the staff, the location, the pool, beds were comfy & room was clean , there's a laundry service 2 doors

room over bar making it noisy

unreliable wifi connection

not enough parking space

main issue is the hotel doesn't have hotel-wide wifi

pool was so relaxing

also, the parking was limited (there were a few parking spots right in front of the property) and even though

pool was nice

staff, reception, breakfast, pool and parking

amazing place. very chill beds are really comfortable pool really beautiful

to us when we checked in and replaced had many stains on them -we were excited to try the spa bath (one of the

spa bath but cold water after 2nd day

the pool is also very nice and pretty spacious, and it was easy to find a parking spot

absolutely fine for an overnight stay. lovely staff. good wifi. clean and comfortable.

breakfast was nice but for european people very small but we have fruit,milk,juices,coffe,cerealies

daily housekeeping, laundry service if needed

should have laundry on site

no ice machine or laundry room.

on the back site 3 min walk from hotel a good area for kids to play around and a lot of interesting street

fast check-in by amiable, competent staff, a clean and comfortable room, a good-sized bathroom, wifi that works

laundry prices were super high

the laundry bill for washing cases of clothes was expensive to say the least worst was how rude and

wifi was good

wifi keeps disconnecting on the 3rd floor

only after we came out of the shower (took a while with 3 kids) did we realise that the shower completely

staff bar really friendly!!!

wifi was slow sometimes & a few times didn't work.

pool and beach access

bad wifi

the room was nasty no wifi no cups for water plus no hot water in shower

bartenders really made you feel at home and always keeping your drinks filled

all people must have wrist band at all times security is just watching you buffet food 4 of 10 bar 5 of 10 no

good a/c good beds excellent housekeeping good pool saday is a very good table attendant

was clean, plenty of hot water in shower, balcony, tv, ac in room, small pool, private beach (but located in a

there is laundry service and so many stores around this hotel

didn't like that i couldn't connect to wifi in my

good location. nice hotel park with birds. private parking.

excellent location for the bus. kids pool was great, courtyard was nice

during my stay, the main pool had no water, and the kids’ pool was also not operational

the pool was nice, but the spa pool would have been nicer if it was heated

the kids really enjoyed the pool and being so close to shops

room was perfect - spacious with a big bed, excellent air con, and fast wifi

it s not really a problem but the pool bar service ends at 11 pm.

breakfast was delicious, service was really good, clean rooms and great location overall i highly

wifi only in lobby; no self service laundry as promoted on the website

no in-room wifi. and the pillows could do with some replacing. other than that, perfecto!

the location in zona hotelera, parking, pharmacy, mini market and food near from the spot.

first there is no wifi in rooms (even in my room it wasn't possible to connect with my cellphone data due to

a nice breakfast with a good price

the gym and free laundry facilities were great

room was right next to the laundry room and gym

nice pool, had breakfast, caring staff

staff was kind and helpful. wifi was good

there was no shuttle, so it was a nice surprise though they should have one available at 2 pm for late check

the room we stayed was close to the laundry room so we heard noises every night

other is that our room was close to the laundry i guess and every morning around 5am there was to much loud

laundry was expensive although externally operated this minor detail could be improved.

the staff didn t mention the cost of laundry, and i had to pay $20 usd when i got it back.

location just down the road from the flea markets/hotel zone so its good for both couples and kids

and also there is no kitchen for you to cook

wifi is very fast

the pool

second floor: kitchen, two refrigerators, stove, blender, coffee maker, and a multifunction cooker

the bottom floor there are 3 private rooms open up to the swimming pool

really liked the pool and parties at the hotel, and i really liked danae from the hotel staff who always smiled

i also got room service a couple nights for dinner and was blown away how much better it was then at the hotel

the pool area

this includes the tour, breakfast, and final business meeting

the buffet breakfast was okay, not large and not many items.

i had to pay double to get my laundry back the same day, ridiculous

also they added couple of vegitarian items for their room service menu and made us vegi burger, burrito, nachos

the worker in the spa was super rude

great crowd, energy, playmakers, entertainment, pool layout, gym

also the bar guy on the roof pool (diego) they were the nicest staff at the

no fridge in room. bar area next to pool isnt operational but not really a big deal.

the pool is almost always very clean

the pool looks a lot bigger in the pictures than what it actually is

location and has parking available

the breakfast was good basic but met expectations very comforting food choices

the swimming pool area and the beach was very nice. its a good place for family's.

the rooms have poor isolation so you can hear all the music from the pool (until after midnight) and cars in

the property provided all-inclusive option for bar and meals and a private beach for use

didn't really like being catcalled by the staff at the pool and beach

only stayed for 3 nights and we faced a lot of issues, the laundry not working, we got stuck on the elevator,

most probably they did not use laundry liquid

on the website it stated there way free laundry on site

wristbands, if lost $100 penalty to customers, even for kids too

i would go back, my only major annoyance was that the wifi was free for only 30 mins each day, but on the beach

along with ironing board and iron with laundry bag provided for dry cleaning

hotel provides laundry service for additional payment

location gives the feel of the real mexican locality with department stores,laundry,great taqueria and the

reception ever and they lost my laundry suddenly(saying it was not there ):what is in it for the client(nothing

also, it would be nice to have a laundry room where you can do your own wash

no washer or dryer for guest to do laundry themselves

food was really good. pool/beach close by. ferry to isla mujeres is next door.

long queue at the bar or restaurant. waste of time to get a drink.

the location, free parking, cleaning staff was nice

the beach is safe for kids

additionally, the laundry service proved impossible to use and ended up having to travel out of the hotel zone

should have better laundry service as there were no washer dryer and you have to give clothes for 24 hrs to

we had breakfast at the buffet called bites everyday and it was very good

the calm beach, perfect for kids to play in the sand and swim in the calm water

excelent activities for kids

wifi signal is great

staff didn t give us pertinent info about our inclusive status for adults only

clean, family oriented, would recommend for a family trip with kids

i m a swimmer and i do laps, and i enjoy swimming when the kids are all gone to bed

my daughter played alone the entire trip because she couldn’t speak with all the other kids who spoke only

spa is horrible , expensive and therapeutic uncapable of giving a massage

it s beautiful, especially the pool and beach area

the food was great and all amenities, especially gym and spa were spot on

beautiful room with ocean view, amazing soaker tub, serene pool, great vibes, friendly staff, excellent food

nice facility, half is for the residents of the condo. beautiful gym.

laundry service (for a small fee) was very quick

gym is small & sparse

there was sufficient parking space right in front of the hotel during our stay

the breakfast was basic but had everything we needed

breakfast offering could be expanded