we wanted to stay in the hacienda, but our rooms were outside the property in the golf club nearby

rooms look like a 1970s condo in florida- very tired, lousy sheets, sparse kitchen, limited hot

hacienda had different things to do; horse riding, pinpong, little football, tennis, sqash and a pool the rooms

pool was too far from rooms, water was not warm, there were not many chairs to sit and hard to find

we wanted to have access to the facilities of the hotel like the restaurant and the pool, but we were too far

there was a kitchen, for guests, with coffee and tea

attentive (did not even care to help us with our bags even though we came with three small kids and there was

parking is available on the hotel premises, but it is very small

it looked on the picture - for example, what looked like a nice little garden actually served as parking lot

booked the hotel since it said there was a spa at the facilities, however when getting to the hotel we were

the hotel has an indoor pool

is not able to cope with moore than one table mi room was right in front of the gym so at 6 am there was a

there was no room

wifi worked without any issues

location, secure parking

nice staff and secure parking. good location close to the main square.

the beds are very comfortable, the room service is exceptional, and the central garden is very charming

good breakfast, convenient location and parking. authentic building.

breakfast is included and is in the cafe just the next door

i also really didn't understand how does the internal parking work, the gate was often closed, and perhaps

spa was closed, could hear the staff in the room next to us.

included an excellent full breakfast, a gymnasium

only thing we did not like a bit was how poor the breakfast was

parking outside the hotel internet signal very unstable atention to fix problems (nobody to attend)

i had some trouble with the wifi.

easy to find. secure parking.

and the stairs are killing you no good for people on week chairs or kids with strollers no good wifi got never

she was waiting for us at the door and kindly guided us to the parking area, checked us

kind staff and great local breakfast

the staff was quite helpful and breakfast was really good.

the view, cleanest and great service at pool and front desk

breakfast was amazing as well, and i appreciated the fact that they let me do a late checkout

i used the pool, sauna, and the spa parlor

i used the pool, sauna, and the spa parlor

temperature wasn't warm enough and, other than breakfast, lunch options could have been tastier but i know i'll

the swimming pool was really small as well

we like the indor pool and the garden area that had a very colonial style.

then we took our toddler to the pool which is indeed very nice however ice cold

water in the shower was cold and the swimming pool was cold water

the architecture, antiques in lobby, restaurant, pool and staff.

by chance i met the owners whom in reception whom at their own will gave me great info on laundry, restaurant

refillable water - you have to buy water bottles off them instead of refilling your own wifi wasn't great in

wifi password didn t work

the amenities in the room are good, bed comfortable, wifi, fast and reliable

wifi not so good.

parking is on natural soil and got muddy after the rain that day

i also appreciated to have secure parking

neighbors while being intimate and talking in addition to hearing everything from the yard where kids play and

location, all staff were very attentive and helpful, fantastic mexican patio within the hotel, kids loved the

coffee in room is terrible ... and the pool area is freezing

outside at the gas station because they don't allow to park your own car, they only have valet parking and i

excellent breakfast with plenty of hot and cold choices

breakfast was okay, but didn’t like that they said the 2 kids with me would cost 50 pesos extra each child

breakfast was okay, but didn t like that they said the 2 kids with me would cost 50 pesos extra each child

fitness facilities should be advertised as more like a room with two machines, one of which was not

breakfast- food and service fantastic

the size of the room was good. the tv and the parking zone is plenty.

the parking spaces are very accessible and practical.

the wifi was not stable

it has the best wifi of all the local hotels

parking

was well located just outside (but within easy walking distance) to the city center, had safe parking just

off-street parking is included

the beds were comfortable and the included breakfast was good

- hot water for shower: be patient, sometimes takes 3 minutes - parking

the pool was cold and dirty

cold swimming pool

- there is a pool, but the water water very cold

pool water temp - in the bathroom, nothing to but your stuff (toothbrush

familiar spirit - business trip, breakfast starts at 7:30am, we had to left hotel at 7:00 am - most of rooms

the room was super clean! the breakfast was awesome

the bar with the blue velvet comfy chairs

the parking lot is on the back of the hotel and no one helps you with your baggage

parking is quite a hike with luggage.

no gym available, pool in reparation process a cheto in my room, no wc paper at my room

hotel offers water, coffee, tea and laundry service

social hour, kitchenette, laundry facility

my older son loves the small gym and i appreciate the spacious laundry room

2 burner electric stovetops, full size dishwashers, dishes, utensils, pots and pans, kitchen towels, dish soap

kitchen was very well equipped, including with stainless steel cookware

only complaint was the pet charge

wifi barely reached my room and i couldn t connect all my devices to it there

people, superb hospitality, great location, closed parking and the breakfast was very delicious

the reception told us that they couldn't do anything about it,since it's a problem with the new laundry service

hotel also needs to change laundry service

there was a burnt smell to the laundered items in the room which was the biggest turn off of all, laundry funk

the gym and i think you should alert the guest that no food will be available from the menu when there

fine breakfast with coffee, juice, fruit plate, and eggs to order

parking for my motorcycle

liked the covered pool

pool and hydro pool are advertised as heated, but they were both very cold during our stay

sadly the mini bar was not equipped for a late check in like mine very sad.

the pool had longer hours so i could site see during the day and swim at night/early morning

the pool was not clean. the tiles joints were dirty.

the wifi cost

wifi not included

the staff was incredibly gracious about helping us park in a place that we would be able to get out of

3-the receptionist failed to leave an open voucher, so every food consumption, even room service had to be paid

breakfast was absolutely fantastic

breakfast price was a little too expensive

breakfast buffet had a lot of great options, comfortable and clean beds.

great breakfast and service

breakfast included buffet amazing location next to the freeway i love this hotel vip services parking i been

front desk staff, the restaurant (especially the woman who makes the omelettes is always great) , room service

the breakfast is the most disgusting thing i have ever eaten, the raw egg, the juice was watered down

the parking was sufficient

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

also a pet friendly hotel

locked parking area and enough parking

staff from kitchen / restaurant were too kind to offer me a pill and baking soda

the laundry was expensive

loved it. beautiful rooms, excellent pool and gym, great breakfast. just great.

great staff the breakfast was amazing

the service is terrific and the american breakfast is nice and neat

was not good, when i told her this was not possible my daughter offered her debit card for the pet, a debit card

comfortable room, with a handy table and chairs, wide screen tv and decent wifi

great location for our needs, nice restaurant.for dinner and breakfast safe and secure parking .

and upgraded our breakfast to a cooked one

the rooms were so small and old the breakfast was so terrible !!!

breakfast is not included despite what the booking says

the staff in the restaurant and valid parking were very nice and efficient

they took our laundry at 2pm and had it returned to us the same day for a great price

large bed, good wifi

wifi was decent

its a nice hotel, with really helpful staff. the wifi works good.

the roof terrace with pool was not well kept unfortunately

there's also a convention center and bar nearby that blare music - there is appatently no such thing as a noise

there were no people at the hotel---very depressing---at least the young lady who tended the bar was charming

loud noise every night from bar next door making sleep almost impossible

beautiful architecture, amazing breakfast and very near to the city center (10-15min to zocalo)

great price and free breakfast is a plus

great breakfast! friendly and helpful staff.

wifi wasn t great, and location is bit far out

the breakfast service, not enough, bad quality

my biggest complaint was the included breakfast: bread and pastries were old, dry, moldy

parking they would not be responsible for tha car during the night the car was parked in their

utensils at breakfast

lady at reception was extremely helpful, sorted out some laundry for me and gave me very good advice on how to

we also got our laundry done ( 2 weeks worth on a motorcycle) and the hotel quickly called a service for this

great location, parking is included, staff was helpful and friendly.

is no wifi, no window, no a thick blanket

the free parking was not on-site, but worked well for us

parking is free but the valet who will take the car, so keep some change with

the wifi code kept changing

weak wifi, small bathroom

great small gym and nice private steam rooms

wifi was very patchy and unsecured

no in-house laundry

bar, spa were not open

wifi only worked in bathroom but not bedroom

the bar was closed on a saturday, no happy hour and it was unclear what if any services the spa

claims to be a 5-star hotel and they don t have a pool, a gym and the spa is a room

the staff were very friendly and willing to help in what ever way, they also have a laundry facility reasonably

gym and bar too small

room was very comfortable but could use more seating. rooftop bar was very nice.

the terrace and the gym are also a very nice addition

location. pet friendly. great shower and staff was very nice/accommodating.

i had laundry done

staff wasn t very helpful with questions and there laundry services are extremely expensive

was a confusion about the laundry services and we ended up not being able to get it completed despite requesting

wifi could be faster

neighbour was yelling at her kids with their room door open for the days that they were

staff helped me get express laundry service

loved the proximity to centro. loved that it had free parking. price was good for location.

we asked to connect to the wifi to show her our email and she refused

wifi was very strong,

location/price were great valet parking

the hotel is close to the center (5 min walking) and has a very close parking spot included

was very cute, rooms were clean, bathroom was great; breakfast each morning was very good

breakfast was included in the price of the room, and we loved the dining room, and returned for a

junior suite was excellent with a big, comfy bed and spa bath

very small rooms, breakfast staff doesnt speak english at all, only spanish. no gym and pool.

coffee was weak and overpriced, pool was pretty to look at but not inviting to swim in.

on site parking

nice touch of having complimentary iced fruit-infused water and popcorn for kids

the pool was great

nice touch of having complimentary iced fruit-infused water and popcorn for kids

was not functional wifi in the room

staff were super friendly and accommodating, the rooms were spacious and comfortable, and the wifi was decent

wifi only works in common areas

the location is fantastic. the rooms are large, beds are good, wifi fast.

value, location, large rooms, large kitchen, good reception and wifi, warm water cons: can get warm, sunlight

hotel staff helped us arrange a laundry service and deliver the cloth to our room, which is excellent for the

wifi is great too

a terrace with a small attached gym, however, there was a terrible smell on the patio right next to the gym

roof tops all patio & gym

location, spacious and comfortable room, fantastic wifi, cable tv with english channels, clean, nice view from

wifi was not working for my phone, and we tried everything

clean comfortable beds good breakfast

not so friendly at the breakfast, breakfast also very small, the included one

has private parking but guests are not allowed to park themselves, you have to give the key to the valet and

breakfast was good

dn t needed it, but beds were changed every day) delicious bakery just across the street, laundry around the

the fact that they had parking was a definite

perfect bed for dreaming sleep, silent room, good wi-fi, parking place

big plus was the free parking lot

wifi patchy at best in room

when i had a issue in the bathroom,no help from the staff to get transportation around the city,wifi slow,room

it made it very hard for the kids (and us