booked the hotel since it said there was a spa at the facilities, however when getting to the hotel we were

there was a kitchen, for guests, with coffee and tea

parking is available on the hotel premises, but it is very small

it looked on the picture - for example, what looked like a nice little garden actually served as parking lot

attentive (did not even care to help us with our bags even though we came with three small kids and there was

the hotel has an indoor pool

there was no room

wifi worked without any issues

is not able to cope with moore than one table mi room was right in front of the gym so at 6 am there was a

the beds are very comfortable, the room service is exceptional, and the central garden is very charming

good breakfast, convenient location and parking. authentic building.

location, secure parking

nice staff and secure parking. good location close to the main square.

the sauna and gym

only thing we did not like a bit was how poor the breakfast was

hotel for the price, the restaurant is nice and the breakfast included is tasty

good ac, large gym, comfortable bed

the gym is a good addition

we wanted to stay in the hacienda, but our rooms were outside the property in the golf club nearby

pool was too far from rooms, water was not warm, there were not many chairs to sit and hard to find

bar and activities are a great plus

indoor pool was great,restrooms and showers clean, the only thing was the sauna wasn t

hacienda had different things to do; horse riding, pinpong, little football, tennis, sqash and a pool the rooms

location, restaurant, wifi signal was good and personnel.

parking at small underground parking garage but very difficult to slide in the spot

laundry was quite fast, taking my clothes in the afternoon and returning it at

it was a nice enough place. professional but cold. convenient parking. nice pool!

the pool was also full

rooms are so olds, don't have enough space for parking, don't have air conditioner, expensive for not be in a

regarding wifi password without having to call reception

the view, cleanest and great service at pool and front desk

temperature wasn't warm enough and, other than breakfast, lunch options could have been tastier but i know i'll

i used the pool, sauna, and the spa parlor

i used the pool, sauna, and the spa parlor

breakfast was amazing as well, and i appreciated the fact that they let me do a late checkout

parking outside the hotel internet signal very unstable atention to fix problems (nobody to attend)

easy to find. secure parking.

and the stairs are killing you no good for people on week chairs or kids with strollers no good wifi got never

i had some trouble with the wifi.

she was waiting for us at the door and kindly guided us to the parking area, checked us

parking is on natural soil and got muddy after the rain that day

the swimming pool was really small as well

water in the shower was cold and the swimming pool was cold water

the architecture, antiques in lobby, restaurant, pool and staff.

we like the indor pool and the garden area that had a very colonial style.

then we took our toddler to the pool which is indeed very nice however ice cold

familiar spirit - business trip, breakfast starts at 7:30am, we had to left hotel at 7:00 am - most of rooms

good location near centre but quiet with own parking

parking

very good wifi too

off-street parking is included

the wifi service was great

hotel offers water, coffee, tea and laundry service

especially the pool

the restaurant on site and the breakfast buffet were excellent

other than the breakfast, every thing was perfect

the room was super clean! the breakfast was awesome

parking is quite a hike with luggage.

the beds were comfortable and the included breakfast was good

wifi barely reached my room and i couldn t connect all my devices to it there

people, superb hospitality, great location, closed parking and the breakfast was very delicious

spa is bad

kind staff and great local breakfast

the staff was quite helpful and breakfast was really good.

by chance i met the owners whom in reception whom at their own will gave me great info on laundry, restaurant

wifi not so good.

the amenities in the room are good, bed comfortable, wifi, fast and reliable

refillable water - you have to buy water bottles off them instead of refilling your own wifi wasn't great in

wifi password didn t work

the little kids park and the open outdoor space.

location, all staff were very attentive and helpful, fantastic mexican patio within the hotel, kids loved the

the pool water was freezing cold!

noisy interior room, as children play in swimming pool and patio

coffee in room is terrible ... and the pool area is freezing

breakfast- food and service fantastic

staff ,service, breakfast

breakfast was okay, but didn t like that they said the 2 kids with me would cost 50 pesos extra each child

fitness facilities should be advertised as more like a room with two machines, one of which was not

breakfast was okay, but didn’t like that they said the 2 kids with me would cost 50 pesos extra each child

the size of the room was good. the tv and the parking zone is plenty.

the parking spaces are very accessible and practical.

- hot water for shower: be patient, sometimes takes 3 minutes - parking

pool wasn't clean

the pool was cold and dirty

- there is a pool, but the water water very cold

pool water temp - in the bathroom, nothing to but your stuff (toothbrush

my older son loves the small gym and i appreciate the spacious laundry room

social hour, kitchenette, laundry facility

the room was great, with a kitchen and very clean and spacious.

staff lovely rooms comfortable bed and the complementary breakfast was delicious with varied assortment of nice

super comfortable! great service, great hotel. plus, it is pet friendly :)

sadly the mini bar was not equipped for a late check in like mine very sad.

great facilities that include a nice gym, pool, spa, restaurant, and more

business centre no wifi and hopeless

the pool had longer hours so i could site see during the day and swim at night/early morning

pool and hydro pool are advertised as heated, but they were both very cold during our stay

the breakfast is the most disgusting thing i have ever eaten, the raw egg, the juice was watered down

breakfast would have been nice.

our room service tray sat outside our door for hours

and were so looking for forward to our stay and visiting the omelette lady in the morning for breakfast

the parking was sufficient

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

staff from kitchen / restaurant were amazing, they remembered my preferences for my everyday breakfast and

staff from kitchen / restaurant were too kind to offer me a pill and baking soda

parking was super uncomfortable

locked parking area and enough parking

hotel also needs to change laundry service

there was a burnt smell to the laundered items in the room which was the biggest turn off of all, laundry funk

the reception told us that they couldn't do anything about it,since it's a problem with the new laundry service

big room, great breakfast, helpfull employees, free parking, comfy bed.

there's even a small indoor pool on site

3-the receptionist failed to leave an open voucher, so every food consumption, even room service had to be paid

free wifi

the wifi cost

the staff was incredibly gracious about helping us park in a place that we would be able to get out of

and the swimming pool outside, they make warm which it very nice

breakfast was absolutely fantastic

breakfast price was a little too expensive

breakfast buffet had a lot of great options, comfortable and clean beds.

the laundry was expensive

small kids look foward to the pool and the pool area was not an area where kids can splash around and be

we could not even order room service with out major inconveince

the rooftop pool is gorgeous, and the evenings we spent swimming, eating, and enjoying the sunset were

love the pool on the rooftop and the view to oversee the town

comfortable room, with a handy table and chairs, wide screen tv and decent wifi

parking they would not be responsible for tha car during the night the car was parked in their

utensils at breakfast

the staff in the restaurant and valid parking were very nice and efficient

and upgraded our breakfast to a cooked one

breakfast is not included despite what the booking says

to check in and go to our room and another 30 minutes till they put our car into the secured parking

left at 6 am so we never had breakfast ,but we have stayed here a number of times as it is a great location to

they took our laundry at 2pm and had it returned to us the same day for a great price

large bed, good wifi

wifi was decent

its a nice hotel, with really helpful staff. the wifi works good.

pleasantly surprised by the room service quality

the items in the mini bar seemed to be really old already

pet friendly! incredible service! super location!

machines were broken in gym

the roof terrace with pool was not well kept unfortunately

we also got our laundry done ( 2 weeks worth on a motorcycle) and the hotel quickly called a service for this

lady at reception was extremely helpful, sorted out some laundry for me and gave me very good advice on how to

the free parking was excellent it's off site but you just call 30 minutes before and it's brought to the

parking at property, a valet takes the car to a parking lot nearby, and from what i understood

the parking and the romm is small

clean rooms, good wifi and an excellent location. rooms have a coffeemaker.

hotel in the city center. large room. little gym. polite staff. good balance price / quality.

gym and spa were under renovation, so i couldn't use them

great small gym and nice private steam rooms

the wifi code kept changing

the breakfast service, not enough, bad quality

breakfast was good and plenty of choice and the coffee was available 24/7

my biggest complaint was the included breakfast: bread and pastries were old, dry, moldy

great price and free breakfast is a plus

the breakfast

no in-house laundry

were given an upgrade as the tv and wifi weren t working in the room we booked

bar, spa were not open

claims to be a 5-star hotel and they don t have a pool, a gym and the spa is a room

they allowed me a 1 hour early check

pool and gym were closed due covid.

has a decent parking space but a little unattended

i like the gym and the pool

the breakfast had a variety of options available

the pool, the temperature was so high!

the staff were very friendly and willing to help in what ever way, they also have a laundry facility reasonably

room service breakfast

they even have a small gym

the gym is almost without equipment

gym and bar too small

i had laundry done

was a confusion about the laundry services and we ended up not being able to get it completed despite requesting

staff wasn t very helpful with questions and there laundry services are extremely expensive

neighbour was yelling at her kids with their room door open for the days that they were

only thing was that there were noisy kids at the rooftop pool sometimes but this just depends on your luck

breakfast was included in the price of the room, and we loved the dining room, and returned for a

the hotel is close to the center (5 min walking) and has a very close parking spot included

free valet parking breakfast was okay but nothing special

the valet parking was super easy and secure

was very cute, rooms were clean, bathroom was great; breakfast each morning was very good

staff helped me get express laundry service

though valet was great, i like parking my own car; it would have been difficult since there is no parking on

many hotels in centro historico it does not have a parking lot at the property

valet parking is useful, however, you have to count with 20 mins or so due to traffic, so ask for your

wifi didn't work, the bed sheet and towels had some stains

i called for room service at 7 pm and the told me it was closed, had to go down and order in person

on site parking

great location, comfortable courtyard with pool

the kids loved the pool and the overall feel of the hotel.

nice touch of having complimentary iced fruit-infused water and popcorn for kids

hotel staff helped us arrange a laundry service and deliver the cloth to our room, which is excellent for the

a terrace with a small attached gym, however, there was a terrible smell on the patio right next to the gym

roof tops all patio & gym

on the menu was omelet and egg benedict, and room service was outstanding

comfortable bed, great wifi, and the shower was huge

wifi was not working for my phone, and we tried everything

breakfast was good

has private parking but guests are not allowed to park themselves, you have to give the key to the valet and

not so friendly at the breakfast, breakfast also very small, the included one

clean comfortable beds good breakfast

wifi worked excellently the 4 night we were there

wifi only works in common areas

beautiful building and room friendly staff nice beds nice sofas in the hall wifi was

value, location, large rooms, large kitchen, good reception and wifi, warm water cons: can get warm, sunlight

the location is fantastic. the rooms are large, beds are good, wifi fast.