also the laundry room you can tell they use bleach there too

the guest laundry was convenient

there were no employees present at night and they put me. in room 108 across from laundry

pool closed due to covid. hallway and our room very warm upon entry

outside in parking lot was a dumping area by the pool

sink close to door. limited breakfast choices. limited laundry

laundry for guests good

my family either had an allergic reaction to the laundry soap or got bitten by bugs.

the room was dirty, there were wire hangers from a dry cleaner/laundry left on the floor of the closet and on

there for baseball. close to walsh park. laundry.

very clean, friendly staff, great breakfast

friendly and quiet. breakfast was good. bed was comfortable. room was clean.

breakfast great

western hotels over time, and this one had the nicest room with two comfortable chairs to sit in, breakfast was

room was clean. breakfast was very good.

the people and the breakfast were highlights. didnt use but appreciated the laundry machines!

floors were not clean and the laundry - sheets on bed felt like had residues, crumbs left from the laundry

they let us have an early check in which was even better since we had an early evening wedding to attend

clean, comfortable beds, and a great breakfast for a reasonable rate

the breakfast staff was very helpful. love the makeover of the rooms sleek and modern.

absolutely loved the pool and lake right next to the hotel

we missed the pool season. it was closed but nothing unexpected

we spent a few hours in the pool with the grandchildren

pool and grounds were very well kept

several areas such as the gym, pool and meeting room/business office was unavailable to guests

i love the design of the hotel and all of the amenities including the lounge downstairs and pool

very nice and clean. pet friendly. good location for what we wanted to do.

pet friendly with great value and comfort

courteous service, awesome rooms, easy in and out access to interstate, super quiet,snack bar selection was

all need more supplies like shower cap, toothbrush, more drinks to serve for the room

our room was super cold and our heat was broken as well as the fireplace

kitchen was dirty, couch was dirty, pull out couch had crumbs of food that took forever to clean

everything from size of room, amenities, to breakfast.

had a suite and a studio as we had 4 adults and 3 kids

pet fee was steep and non-refundable

modern facility with pool and laundry

convenient laundry room

easy way to find quarters for laundry room.

you also can use the laundry room or buy some snacks and drinks from a little market

hazardous to patrons in parking lot

i wish the pool area had a jacuzzi or hot tub.

could not connect to wifi until just before we checked out

the staff were very friendly and accomidating! the room was fantastic! breakfast was awesome!

there breakfast bar

did like that they did have a pool and gym inside

to everything you really need, facilities were clean, laundry room available & front desk was helpful

gym had a treadmill that was unusablethere was a starbucks in the lobby and you couldn't sit at the

hotel was full of kids screaming, knocking on doors . no parental or adult supervision

when i got back to the hotel i went down to the pool and hot tub area and found 20-25 kids all over the place

safe parking

the laundry room had empty vending machines

room closest to the exterior door (lots of traffic coming and going) and the room was next to the laundry &

also used the laundry in this area which was nice so we did not have to pack up dirty clothes to take home

smell of marijuana that was in the hallway, that strongest concentration was near the laundry room door

breakfast was great! very safe! great staff! would highly recommend !

stay there when i visit my kids

teams stayed there and while the parents sat downstairs drinking the kids ran the halls

kitchenette and desk layout was good

we did not use it, but having a 24h gym and a pool open for many hours is another thing to consider

parking was weird.no bar! a bit expensive

no room service on weekends. that kinda sucked and was weird.

dont ever have people pay for parking thats a bad idea

so many people at the pool, elevators were consistently wet

room service is not an option but they have an excellent bar/restaurant on the first floor or have

indoor pool that stays open late and it s so much space in the rooms

large kitchen space was nice having the large fridge and microwave and dishwasher but it really didn't

room is clean and breakfast is nice

great location with an indoor pool / great breakfast items

the pool was closed until the day we left but that was not their fault ph balance was off

the size of the room was awesome for us and the kids

i stood in the lobby waiting for someone to come , i had to send the laundry staff to get the front desk stafd

parking

clean hotel throughout the lobby, the halls, the elevators, pool and fitness center, and the guest room

the pool table in the lobby/lounge area. plus, the breakfast selection was incredible.

every one was super friendly, from welcoming reception people, to housekeeping, and great breakfast servers

everyone from front desk, laundry to housekeeping felt like family

was a huge swimming meet in louisville for kids 8 -14

am enrolled in hilton honors, but i couldn t connect to the wifi there at the hotel

the breakfast

the fitness room was also good size and had several options

the laundry room was a nice

excellent breakfast excellent staff the front desk very friendly i was able to do my laundry the pool area

i liked free laundry, but just one washer for the entire place

very convenient plus had onsite laundry. free breakfast is a plus.

laundry available

laundry room was closed

didn't like that when you tried to do laundry you have no way to get change at all i think you really should

were very clean considering this was a pet friendly hotel and i was traveling with 2 kittens

every thing but the pool the water was to cold the room was so hot you couldn't sit in their

the only down fall was the pool was not open.

some trash outside and near laundry

indoor pool. laundry room available to use.

it had a fresh laundry scent aroma that was very inviting

good location for our purposes. good hot breakfast. great staff. laundry facilities clean.

guest laundry out of order - we were planning to use this as we re on a long trip

i had to say anything, i just wish the laundry facility had the ability to pay with a card instead of quarters

the breakfasts were terrific, and i love that there is a laundry on site

laundry not in service copy machin not woking one day ni bread next day toaster is broken and no

laundry facilities were out of order the entire 10 days i was there

,the halls, floors, laundry area and elevator was dilapidated. did not appreciate the $119.

gym was the size of a large closet

wifi was hit or miss.

worked good for us. quiet. clean. well kept. ample parking. breakfast was ok.

wifi wasn't great. most of the time said

i can find good staff, free breakfast, and a gym and pool at any other hotel, although with a clean room that

there's only 1 washer and 1 dryer but was still nice to be able to do laundry during my stay.

was really nice that the laundry was there and also the exercise room i really enjoyed that and the rooms were

nice having laundry facility and detergent available

we was given a laundry cart

we were told immediately that their laundry facility did not work so my brother had to leave at 10:30 at night

fitness room and small pool, superb laundry

both inside and outside, temperature control, gym have a great selection of machines and weights, room was very

pet friendly advertising, however being told i was going to be charged a deposit for my autistic

it was 5-star-very clean. great location. free parking. room had an individual keurig.

dollar non-refundable pet fee

room was located across from a very noose ice machine and laundry area that did not have any door

not clean , did see a couple ants , tv was small , room and bed were very small , did not have laundry facilities

entrance to parking lot is a little rough on your suspension

only thing we didn t like was no waffles for breakfast but we survived :)

breakfast was even over and she let me get food from the fridge so i could eat after running a race

saw the workers smiling and laughing while working folding laundry

overall super nice, staff was friendly and the breakfast was a nice selection.

breakfast was delicious with a great variety, offering gluten free, sugar free and vegetarian

wifi was not the standard for ihg properties

clean and accommodating. pool/spa and breakfast.

laundry area, friendly staff, good location, room ok, quiet in my room, everything you need is near

no laundry soap on site

the staff and the full kitchen

pet friendly, great location and kitchenette.

the breakfast could have been better.

we tried to do our laundry but there was a problem with the washer

aso, loved the breakfast

my children had a great time in the pool

due to covid the breakfast was a little awkward but this is in no way a reflection of the staff or hotel

very clean and the beds were comfortable. breakfast was good.

there was not laundry or working ice machines on all levels

was talking on her phone and to the other housekeeper in front of the elevator and ice machine/laundry room

at this price level, guest laundry should be no brainer

the tv was glitchy and the signal to them would skip in and out. the wifi was not working.

only 1 lounge chair at the pool

guest laundry has very noisy dryer than clanged all night

i was not able to use the laundry

free parking, easy to find location

very clean. great breakfast. friendly staff. dog friendly with reasonable $20/stay pet fee.

breakfast was great

tv in room broken, ice, laundry on floor broken, had to switch rooms at 10p

the dryer took 3 cycles to dry a normal size load of laundry ($2 each time)

room smelled of cigarette and pet oder

i asked for help get on to the wifi and she said it was written on the key card envelope

workmen in parking lot, other guests in hall, even fridge was quite noisy

the placement of the pool

breakfast

the gym and pool aren't opened long you would think that adults would be okay in these areas even at late hrs

breakfast was the cherry on top

hot breakfast

i only had a couple cherry yogurts and coffee for breakfast

i like a warm breakfast, but happy with at least what was served

they had a very good breakfast, waffles too

easy to find. early check in starting at 2 pm

could have a better breakfast

laundry facility in site was fantastic

laundry room was very spacious with many washers and dryers

the laundry facilities were well taken care of and there was no excessive noise

laundry area was cool

i would much prefer an ice-maker down in the laundry room - behind the room key for security and protection

also that they have a laundry facility on site which is very convenient as well

for a disability room had hope for walk in shower handicap bars around toilet tv that worked free wifi needless

being pet friendly is a plus and no parking

parking lot had a random man sleeping in his trailer going through everyone s trash; made

this was a romantic night for me and my husband with no kids and noices from home

bad wifi

we had a compact kitchen area with a counter that doubled as an office deck area

room had a full kitchen, including a stove, dishwasher, fridge, microwave and an island

loved that it had a king bed and bathroom on one side of the room and a sitting area with a sofa, kitchen, stove

kitchen, living room and separate bedroom

coin laundry with detergent for sale at front desk breakfast first day was good (scrambled

facility needs some maintenance. pool closed, laundry out of order, noisy elevator.

laundry facilities were lacking and kind of dirty. carpet in rooms needs to be replaced.

breakfast room seating was poor. more seating

gym could use more equipment.

laundry was free if you had own detergent

there was free parking

bar in the lobby with excellent whisky selection and charming bartender debby

small pool, but great for one night for kids to burn energy

inconsistencies with advertised shuttle service and rollaway beds not actually being available room service

facilities: laundry room as very satisfactory

kids loved it too especially the pool and the oatmeal for breakfast

hotel i've ever stayed in & everything was working, the pool was open & the hot tub was working

& the kitchen staff went above & beyond to get us a fresh hot breakfast even though we missed it by 4

the breakfast and evening

the gym was nice and the bed was very comfortable

pool was dirty

the bar and the staff

coffee available for guest after 9am goose poop no bar during the day or on sunday litter in courtyard

location & pool relaxing was everything ! thank you

laundry not working properly,they said deluxe breakfast but only bread,cake pan waste breakfast

no drink or vending machine, no laundry on site and no business center.

everywhere, pool green entire stay, no laundry service, internet not working in our room, drug addicts and

laundry was limited, pool was not the best

outdoor pool and has coin laundry if needed

laundry room inaccessible

room had carpet stains, pet food near the door, the flooring in bathroom was terrible

offer breakfast

fix wifi keeps kicking me off

spacious rooms pet friendly convenient location excellent staff service

the kitchen was the best part and laundry.

to other esa's and that visitors must keep an open mind there are no other hotels have on-site laundry in a

laundry sat in the hall for 5 days

was located beside laundry room and it runs all night

(disability rooms ,#'s 118 ,119) rooms are in an 'l' shape around the kitchen with an opening from the kitchen

breakfast staff were awesome

enjoyed the hot breakfast and my kids enjoyed the waffles every morning

pool was not very nice could have been better if it was ready for us before we got in the chemicals

clean. good parking. safe. i like the full kitchen in the room. waffles at breakfast were great.

breakfast was good

laundry machines were down and lack of drinking water in the vending machine

there is an atm in the lobby, a laundry, nice dining area (good breakfast), plenty of parking in a lovely area

no bag for dirty laundry in the closet like most places provide

the guest laundry closed at 9pm which i think is too early

the only thing i d change is your kitchen staff

the breakfast bar and the ordering service was excellent

the kids enjoyed the pool

the waitress was apologizing for the kitchen staff

were not very comfortable, for the price it should include breakfast at the hotel restaurant, the pool was a

have the bar open til 12. that was a super bummer.

convenient laundry facility, since i needed to re-wash uniforms for a weekend basketball tournament

the staff was very accommodating and it was easy to do laundry there

happen i sorry since i paid extra the other guest should of been warned they were checking into a pet friendly

breakfast was a cut above the normal stuff, friendly staff

only issue we had the room next to us was very loud kids screaming doors slamming all evening then before daybreak

was able to do my laundry and relax before my next job! i need rest!

i could laundry my clothes, and buy water and paper toilet from gas station next door

it had laundry facilities

also the laundry machines didn't dry your clothes yet the office said they are aware of the problem

laundry room was woeful. rooms could be cleaner. office not open until 11

other recommendations: an in-room safe, a desk lamp, and a soap dispenser for the guest laundry

on site laundry

the laundry/vending area was nice, but only had one washer and one dryer

spacious, clean rooms. very quiet. appreciated and used the coin operated laundry room.

coin laundry available for guests, with new washer and dryer

don't know if it was from laundry room or what

they ran out of soap from the machine and did not have any to replace it so i could do my laundry

it's unfortunate there is not an indoor pool.

pool closed too early for the summer

quiet. clean. safe. ample parking. friendly staff. will stay again when in the area.

staff pleasant and helpful, parking great one level. laundry facilities great.

the corner of the walk way and it's still there, the constant smell of marijuana in the elevator laundry room,

i asked for change for the guest laundry and you d thought i wanted to rob her with the reaction i got

laundry facilities no option for single load packets to buy

there was no breakfast.

also loved that it had a laundry facility

ev charging

there was a kitchen

no pool for the kids

the entire room reeked of pet urine

pet friendly, which is fine

wish the bar would have been open so we could of had a night

what they considered to be handicap was that there was a shower chair, a taller commode, and a bar on the wall

and trashy in back - where our toolmaker was / people with pets in back - $15 each pet per

laundry room needs to be cleaner

full kitchen and big desk

full kitchen with dishes and cookware

pet friendly and the enclosed dog area was wonderful.

love having full kitchen for the price

the only thing i would add is a laundry area!

laundry facilities

location was beautiful, staff super friendly, great parking and super unique grounds

checking in to the cabin, we discovered the telephone, living room cable, electric fireplace, and wifi did not

the balcony had a beautiful view of the pool and woods

the pool was closed while we were there too

it was clean and the pool was just enough for my kids! great location!

grandkids said pool was cold so didn t swim long

the breakfast was excellent!!!! hotel clean! room clean & bed comfortable!!! staff was great!

pool was closed.

location, microwave, frig with freezer, excellent parking lot lighting

maybe more breakfast items

the bed was okay. pet friendly

paint and drywall repairs, hard to find as all exterior lighting was out, even parking lot lights

plenty of parking space

parking is not suitable for large trucks with 6 wheels

the parking was very tight and did not accommodate my trailer. had to ask for extra bath towels.

the breakfast was nice enjoyed the wafflem very much

breakfast was ok, should go until 10:00

location and parking

the noise early in morning yelling doing laundry all hours of night

nice breakfast of waffles, fresh fruit & oatmeal

beds were very comfortable and wifi was good

parking lot was quite funky and seemed to be also used as a overnight parking spot for semi-trucks

motel parking lot was fairly hidden

convienence of truck parking available. clean. breakfast was good, fresh.

i would like an upgrade in the breakfast selections.

breakfast was average, but we really did not expect a lot

room wasn t cleaned one day (and we were out of the room most of the day) also, there was no gym (they are

pool was inoperable but the manager quickly offered a solution since we had kids who wanted to swim

strip and mcdonald's also professional and polite staff and management also free ice and on site laundry wash

the guest laundry room washer was broken and the smell of marijuana was coming through the room vents

they have a laundry room which is very convenient

if i wanted clean towels it was my responsibility to take the dirty towels to the laundry room and exchange

out (instead of calling) that took the cake by the way then i had to find my husband (he was at laundry mat

to me was the first room down the hall from the desk, across the hall from housekeeping and laundry

friendly staff, clean rooms, very good breakfast, they have a nice laundry room (we didn't use it though), they

then when we leave he s in laundry room just looking at us

location, laundry area, breakfast, hot coffee, comfortable rooms.

across the hall was the laundry and maintenance room

laundry hours

there was a laundry room or storage room nearby

needed to do laundry and it was no charge, wow, this was very good, never ran across this

supposed to have a laundry center but it was non-existent yet it was in the room info

was no clean towels available there was only one person doing laundry for the entire hotel

to find the water fountain needs to keep clean the guest laundry room and washer door was

bar was incredible

i wish this hotel was pet friendly.

check in as well as late check out

breakfast, bar and workout facility was very good.

general lobby, bar and breakfast area needs to have some kind of sound control to lower the noise level

laundry service bar shut 2 of our nights' stay (monday and tuesday) location no breakfast

we enjoyed quick breakfast at the cafe and loved the rooftop bar for great cocktails and atmosphere

thought the bar staff was in a bit of a hurry to close up and were a bit snooty

loved the room and the bar on the 6th floor with a nice view

the downstairs bar was closed and the breakfast wasn't advertised well

like the laundry facilities

have a laundry basket with extra towels in front lobby for guests

laundry services is located in the most unsafe area of the property and has no cameras for safety

room very clean, laundry facilities good

no microwave or refrigerator. laundry equipment didn't work nor did the drink machine's

the gym had all the required equipment, a swimming pool, and laundry facilities

lobby is well kept, breakfast is delicious and the gym was clean and quiet

lobby is well kept, breakfast is delicious and the gym was clean and quiet

pool wasn t open

were a bit dated and the sink in the kitchenette didn t drain well when i was washing dishes

laundry facilities were great and front desk exchanged for quarters and detergents

loved being able to do a load of laundry

for early check in,late check out,and room switch were all denied

was a residence inn- wasn't expecting a kitchen with utensils/dishes etc- nice surprise and my daughter liked

pool closed.

laundry facilities are downstairs with a great-looking fitness area

was very pet friendly which is a plus but we weren t aware before arriving and it was many many large dogs

room design and furniture. enjoyed the fitness center also.

for example, a dedicated hotel tv channel told there was a 'fitness suite' but didn't tell me where or how to

pet friendly

it could use more sound proofing and self service laundry.

laundry tickets provided in rooms but reception said there was no laundry service, took no

the interior and design were very modern, with comfortable seating and a pleasant bar for entertainment

heated pool was not heated it was freezing cold

with finding information about wifi

laundry room nice perk

the very important thing is the laundry option ($1 - washing, $1 - drying) - you will need quarters

nice pool area,also a nice area for outside sitting

the rooms were very clean with room service everyday that we were there

good location. nice free breakfast.

swimming pool was small and the sink in the bathroom with the toilet was too small as well

the location and breakfast was excellent

many kids that were staying at same time a little loud

the mimosas and breakfast were great, and the room service was good.

the pool was closed because of the virus but understandably.

not all hotel pools and restaurants are closed

breakfast made to order clean pool the kids enjoyed

it was great they still offered something for breakfast

no breakfast, no starbucks coffee, and the coke machine on the 6th floor doesn t work.

over all the price was good but not a place ill return with my kids maybe alone

everything! absolutely the nicest hotel i ve ever been in and the pool area was spectacular!

pool was closed, hot tub was closed even though i called ahead and specifically chose this hotel

hotel itself was absolutely beautiful, and though i was a little unwell and couldn't go to the pool, the photos

parking expensive, road noise from interstate, food and bar expensive, no laundry

where to wash your laundry

find any laundry bags that are usually the norm in most hotel closets to pack up dirty clothes

in room book says daily laundry service monday to saturday but upon depositing laundry on saturday morning before

thing i would recommend is microwaves in the rooms and laundry on-site

there s a gym and free laundry

i liked that it was 15 minutes from everything and they had free laundry facilities.

clean hotel love the kitchen and free laundry room

like the space kitchen but no utensils or dishes due to coronavirus free laundry

laundry and gym has a faulty card reader