also had issue with wifi on last day - appeared like they had decided to do some work and turned off the service

pool dirty

hotel, with nice clean grounds and a few things to do right there (restaurant, swimming-pool, kids playground,

the playground for kids was uncared, trampoline full of leaves, playhouse with a hole and without roof

hotel was clean and comfortable enough, the staff were friendly and the pool and children's play area were nice

the good part was the swimming pool and the

units were leaking, freon, gas ,caused headaches,the room was dirty the floors all the kitchen utensils, plate

the beds were ok and the view on the beach, nice swimmingpool. the laundry lady.

overall staff was great, just the staff at the bar on the beach are not attentive they gather up and don't pay

the facilities, price, location, comfort, room size and cleanness, swimming pool

whirlpool on the balcony took forever to fill and the jets were very weak

room service was very hit and miss

clean. nice pool area.

it has a swimming pool, towels are available at the reception

pay the parking lot

of plugs for devices and pc - so important, but so many hotels neglect this, for a fine swimming pool, good

before the airport (or after) it offer what it was listed, unfortunately some other guest had a pool party going

showered in a pool of dirty water

staff, good wifi, just wish the maid did not knock on my room every morning asking if i wanted my laundry done

the hotel has a beautiful central courtyard with sun-deck and small swimming pool

could have included the breakfast in the rate and they didn't

to most attractions, good breakfast buffet, serene, helpful staff, good wifi, just wish the maid did not knock

staff was very helpful and restaurant was very handy for breakfast

parking a bit away but safe

the pool is not suitable for training, but it s good enough for kids to play and for grown ups to chat with

parking space is not in the hotel, so they take your car somewhere that you don't know how far and

the swimming pool area and the breakfast at the restaurant.

the wifi worked quite ok, all services run smoothly, the staff is friendly and helpful

unexpected indoor swimming pool

room look like disgusting no hot water parking sucks

location plenty of parking. clean

high quality the location is great the place is very clean and all necessities nearby the pool is

have their own parking garage in the back of the hotel, you walk thru into the hotel, the a

staff annoys you in the mornings with their super overpriced laundry offers

didn't like that cleaning staff knocks the door early to ask for laundry so that interrupt my

there's a mezzanine level gym and pool with lots of space inside and out

great location. staff very friendly. valet parking very good.

well furnished room with lovely view over the swimming pool

ok wifi

arrived at hotel 7am early but they do early check in for us

pet friendly and reasonable charge at 150 pesos per

higher floor, floor 6 (which technically is the 8th and top floor level of the building since the pool and 1st

bathroom looks a bit dirt and with 2 kids i was expectig much more value for what i paid

wifi was very good

trued to charge us more for an early check in than quoted

was higher with no elevator, and no tv, not that i cared about the tv but at that altitude, the wifi didn't even

the warm pool !!! location is on malecon

it has super nice staff and lots of things to do. the spa is the best part of the hotel

lovely balconies over looking the malecon and harbor slightly warm pool for swimming very nice

spacious and luxurious room, good breakfast selection, central location, friendly staff, parking across the

the terrace restaurant and bar had great view and food was great

the pool was amazing but the bleach was too strong. room service was great

the pool was amazing but the bleach was too strong. room service was great

i liked how they were able to give you a ride to the airport and had included breakfast

excellent hotel airport shuttle

its close to the airport and the shuttle picked us up late in the evening, took us back to the airport early

wifi was really slow

nice pool, great staff & also free breakfast!

the gym was really basic and the pool wasn't very attractive

excellent wifi

there is a small but nice rooftop pool and a gym on site, and secure underground parking

also, gym hours were quite inconvenient

the bathroom, no fox news, my tv remote was broke and they placed 2 families next to my room with kids and there

noise from pool pump 1st floor.

pool, room quiet at night, good location for port, sea front and town

clean and friendly. very professional. good value. on site secure parking was a bonus.

the rooms were clean and the gym and pool was good.

the bed was very comfortable and the room was quiet despite being close to the pool area

i say the wifi was spotty that would be a complement

the hotel is getting old and with not enough maintenance, it wasn't available hot water, the pool area was

so the free parking is off site, i get that, the staff holds the keys

the pool and location

wifi is exceptionally poor and the area around the hotel is very noisy with vehicular travel

the pool was very clean too

needs more staff to deal with the parking lot

gym was not a/c-ed which made working out at 30 c rt a bit difficult

valet parking makes its convenient when you have a car

the wifi was pathetic in our room

hotel is very cute and well built, with a big swimming pool, a restaurant, private parking closed by a gate and

parking, breakfast

the pool was pretty great and they had plenty of towels for the pool

very nice pool area

we had no wifi and they refused to turn on the router upstairs

was hard to lock the balcony doors, there was no wifi inside the room (very poor signal)

they also provide roku tv and wifi

has an elevator, which was very convenient for all the laugage we carried with us, they have a parking site

parking the hotel offers is downsized in regard of the numbers of rooms the hotel has

wifi was slow most of the time.

fixed, i almost slipped and fell really bad because the people were coming from the upstairs pool completely

wifi didn't work in the room and even when i asked about it it was never fixed, i almost slipped

the pool is small but has a nice view

for example, when the wifi service was poor, they changed my room

very nice front desk staff. nice hotel. pool much smaller, very cold.

pool was a wonderful luxury to have for the price

clean & spacious rooms, easy to find, good swimming pool, near bus station

swimming pool was too deep for kids and i doesn't said how deep it is..

worn, damaged furniture at pool

i liked the pool very well

also very well attended secure parking lot was a bonus

pool was small. cold.

also, it was the first ever hotel i saw in mexico which inspite of having breakfast included in the package,

nice breakfast buffet/nice waiters

different breakfast options every day

very very good atencion..the breakfast was great ud83dudc4d

wifi is really bad, you cannot work.

the breakfast was amazing. and the pool was clean.

breakfast was good, except that most of the time there was only one main dish, the attention i

the swimming pool is just enough family with kids up to 12 years

location - parking area was very small

no wifi in the rooms

there were no lights in the pool area and it was freezing

there is a pool in the hotel and an elevator

pool is really good

almost fully booked and they had the reservation printed ac was not working properly not enough parking places

different than in previous one: the room is spacious, nicely furnished, with very well-equipped kitchen, which

no wifi code was provided

changed to a different one later) the wifi is low and unstable

air-fryer, stove, coffeemaker, microwave, blender, full size fridge, also nice is individual wifi router with

this room

was a good hotel the bed was very comfortable good location, right infront of the sea i liked the pool

good meat and seafood buffet on weekends and also there is a buffet breakfast, the hotel have pool with a little

gym had no a/c. parking garage was too scarey to use so parked on street.

the pool was a decent size and there was a kid-friendly pool

people nice.lots of near by restaurants.the pool view is good.

window had a huge hole that was taped and the the entire glass was cracked, no trash cans and the pool was cold

the parking

linens, good bathrooms, excellent water pressure, pet friendly, all day restaurant, room service, pool, friendly

wifi signal is weak. at least on the 4th floor.

wifi was pretty good for work beds were comfortable nice view to the sea

gym did not have enough equipments and so small, swimming pool small and not clean.

5 stars this is false the property is a 3 star old hotel the pool is untouchable the view are very old properties

everything was clean and the pool also was clean. the staff was very kind.

it would be nice if they also opened the pool at night time.

breakfast included and property's parking lot is 2 blocks away from the main building, walking that neighborhood

parking is located in another zone and the elevator was not working

complained about it, they said they would issue a refund to booking but they never did plus the parking lot was

the parking. as a oerson who uses a walker, the shower has no seat and bathroom is small

it also makes the pool look bigger, and it is barely a place to splash

hotel is a bit far from the main attractions of veracruz, the breakfast was fine but could have been better

the breakfast buffet was great

coffee machine / kitchenette would have been nice - there was a storm while i was there and i didn t really

great wifi

our tire got punctured twice in two days in the parking lot