worn, damaged furniture at pool

window is not very nice, although i could see the pool, but the surroundings were not pleasant parking was very

horrible wifi.

the wifi worked and was stable

pool could stay open all night

the pool was amazing but the bleach was too strong. room service was great

the pool was amazing but the bleach was too strong. room service was great

location - parking area was very small

the valet parking was fast and easy to use

is in an ok location, not too far from the center, reasonably clean, has a parking and a nice pool

we had no wifi and they refused to turn on the router upstairs

very nice pool area

i was the only guest downstairs at the swimming pool and i had to continuously ask them to turn the music off

wifi is really bad, you cannot work.

breakfast was good, except that most of the time there was only one main dish, the attention i

the hotel was close to the beach. the pool was nice.

the swimming pool is just enough family with kids up to 12 years

the pool was closed due to maintenance, and the noise was a bit too much when in the restaurant

very nice front desk staff. nice hotel. pool much smaller, very cold.

fixed, i almost slipped and fell really bad because the people were coming from the upstairs pool completely

for example, when the wifi service was poor, they changed my room

no chairs on balcony pool is very small on 6th floor not a lot of dining options close bt

wifi didn't work in the room and even when i asked about it it was never fixed, i almost slipped

i paid for a room with balcony and view to the pool and bathtub and they give one totally different

almost fully booked and they had the reservation printed ac was not working properly not enough parking places

there were no lights in the pool area and it was freezing

has a nice pool, good location, several oxxo bearby, block from the sea

pool is really good

didn't like that cleaning staff knocks the door early to ask for laundry so that interrupt my

staff annoys you in the mornings with their super overpriced laundry offers

the breakfast we ordered through room service was also delicious

there's a mezzanine level gym and pool with lots of space inside and out

pool area and gym were in need of an update to say the least

i think the breakfast can be better but for the price is good

nice breakfast buffet/nice waiters

parking not attached to hotel

did really enjoyed the pool and the location of the hotel, very central and close to te beach

the wifi was really awful

the ground floor and a hotel restaurant on the second floor -- which is also where the delightful pool area is

pool area is really good and restaurant is ok

the pool is clean

the swimming pool area and the breakfast at the restaurant.

) the wifi worked great

superb parking (indoor, direct access to hotel, outside options complicated) exceptional service from the

pool oven it s indoor it s so cold and had a lots of insects dead in the water looks

have their own parking garage in the back of the hotel, you walk thru into the hotel, the a

location plenty of parking. clean

advertised swimming pool, unusable as under maintenance, this should have been listed

so the free parking is off site, i get that, the staff holds the keys

i say the wifi was spotty that would be a complement

you have sea views from some of the rooms and there is a pool on the roof

the pool and location

the hotel is getting old and with not enough maintenance, it wasn't available hot water, the pool area was

great parking facilities

when we asked for the wifi password to find somewhere we could have breakfast he said we can have the wifi

the pool area could be cleaner and would also

huge secure parking

clean and friendly. very professional. good value. on site secure parking was a bonus.

trays of room service stood on the hallway for two days

the kids really liked the pool

parking is not enough for all guests

also, love the cookies;) the gym and pool are simple but clean and comfortable

room service the worst

wifi is poor

the ac and wifi was very fast as well

has an elevator, which was very convenient for all the laugage we carried with us, they have a parking site

parking the hotel offers is downsized in regard of the numbers of rooms the hotel has

was hard to lock the balcony doors, there was no wifi inside the room (very poor signal)

arrived at hotel 7am early but they do early check in for us

pet friendly and reasonable charge at 150 pesos per

ok wifi

trued to charge us more for an early check in than quoted

bathroom looks a bit dirt and with 2 kids i was expectig much more value for what i paid

higher floor, floor 6 (which technically is the 8th and top floor level of the building since the pool and 1st

wifi was very good

was higher with no elevator, and no tv, not that i cared about the tv but at that altitude, the wifi didn't even

staff, good wifi, just wish the maid did not knock on my room every morning asking if i wanted my laundry done

off street parking was available

suppose to include american breakfast

staff was painting swimming pool unable to use swimming pool.

staff were helpful. place was clean. plenty of hot water. good breakfast.

pool towels could be better and made more available without having to leave your room key

room service was taking a bit long time and it became many orders that did not arrive as ordered

it has super nice staff and lots of things to do. the spa is the best part of the hotel

to the downtown and malecon area, free parking, the wifi, the exercise gym and the 25 meter pool for lap swimming

the complimentary breakfast was delicious and staff again was very friendly

the pool was crowded and breakfast was expensive

no elevator in the parking

there is a small but nice rooftop pool and a gym on site, and secure underground parking

tried to call room service 5 times with no success

the gym was really basic and the pool wasn't very attractive

air-fryer, stove, coffeemaker, microwave, blender, full size fridge, also nice is individual wifi router with

changed to a different one later) the wifi is low and unstable

no wifi code was provided

different than in previous one: the room is spacious, nicely furnished, with very well-equipped kitchen, which

this room

the pool wasnt clean enough

gym had no a/c. parking garage was too scarey to use so parked on street.

the valet parking manager was fantastic

there was valet parking

the pool was a decent size and there was a kid-friendly pool

window had a huge hole that was taped and the the entire glass was cracked, no trash cans and the pool was cold

the parking

everything was clean and the pool also was clean. the staff was very kind.

it would be nice if they also opened the pool at night time.

clean, comfy beds, nice linens, good bathrooms, excellent water pressure, pet friendly, all day restaurant, room

were told by a rude obnoxious self important employee that the parking garage was only for valet parking and

gym is minimal no ac within workout early

good equiped with gym, pool and play area for children

the swimming pool and the room. it clean and comfortable

wifi - one open network with no internet access and another, which has access but not in the room

the view on the swimming pool is great

complained about it, they said they would issue a refund to booking but they never did plus the parking lot was

it also makes the pool look bigger, and it is barely a place to splash

breakfast included and property's parking lot is 2 blocks away from the main building, walking that neighborhood

our tire got punctured twice in two days in the parking lot

tinny thing not 10/10 is breakfast

coffee machine / kitchenette would have been nice - there was a storm while i was there and i didn t really

no issues with wifi

the breakfast buffet was great

also, laundry did not provide any service despite clear instructions

wifi was very poor and had to use my own mobile data, incurring additional costs

i liked very much his pool and the building

safe parking, friendly staff, beautiful views and spacious balcony

air conditioner flooded my room, the restaurant was not the best and the pool was small

the new pool was nice

few parking spaces

the kitchenette was great with a fridge, stove, oven, and pots, pans, cups etc, you could need.

much of parking spaces, fridge was dirty and smelled really bad had to ask staff to clean it

only 1 pool instead of 2

pay the parking lot

it has a swimming pool, towels are available at the reception

of plugs for devices and pc - so important, but so many hotels neglect this, for a fine swimming pool, good

clean. nice pool area.

great breakfast and location wonderful staff

i think the parking area is not enough considering the amount of guests

pool and beach access was perfect to keep our 3yr old entertained

we liked that it was beachfront and everything was nice, the pool, the staff and the breakfast

good facilities, including gym

like the fitness centre to be a lot better equipped

parking facilities were inadequate, and there was not enough space to accommodate all guests,

stayed here for my personal trip and i am satisfied with the general facilities apart from the pool

no bar at the pool open. one one person out taking drink orders took 30 minutes to get a drink.

pool is amazing. walking distance to the beach. has several beach access.

maybe a cleaner pool.

the lawn around the swimming pool was poor.

no chairs for the beach, no handrails going down stair for the beach very unsafe for kids and seniors

room service takes forever, air conditioning hits directly to the bed next to it and we got sick

hotel has an incredible location, parking, swimming pool, private beach, ocean view, nice wi-fi, food and staff

the breakfast was real good. the people very friendly

nice pool, great staff & also free breakfast!

the breakfast was excellent and the location just minutes from the airport very good.

the pool

service, clean room, access to the pool

the valet parking wouldn t even say hello and had very little interaction with customers

nice spacious place with extraordinary breakfast options. good parking right under the hotel.

size, lobby,parking

beautiful setting on the beach, lovely pool and restaurant. good value.

nice pool area very sad

pool has a section for toddlers and the rest is about 4

location was excellent, parking available

it would be nice if there was an intermediate seccion for smaller kids

never worked, our room wasn't cleaned, i was going to go out to the pool using the only door i knew existed, i