also had issue with wifi on last day - appeared like they had decided to do some work and turned off the service

pool dirty

hotel, with nice clean grounds and a few things to do right there (restaurant, swimming-pool, kids playground,

the playground for kids was uncared, trampoline full of leaves, playhouse with a hole and without roof

hotel was clean and comfortable enough, the staff were friendly and the pool and children's play area were nice

the good part was the swimming pool and the

units were leaking, freon, gas ,caused headaches,the room was dirty the floors all the kitchen utensils, plate

the beds were ok and the view on the beach, nice swimmingpool. the laundry lady.

overall staff was great, just the staff at the bar on the beach are not attentive they gather up and don't pay

the facilities, price, location, comfort, room size and cleanness, swimming pool

whirlpool on the balcony took forever to fill and the jets were very weak

room service was very hit and miss

clean. nice pool area.

it has a swimming pool, towels are available at the reception

pay the parking lot

of plugs for devices and pc - so important, but so many hotels neglect this, for a fine swimming pool, good

staff, good wifi, just wish the maid did not knock on my room every morning asking if i wanted my laundry done

the hotel has a beautiful central courtyard with sun-deck and small swimming pool

could have included the breakfast in the rate and they didn't

to most attractions, good breakfast buffet, serene, helpful staff, good wifi, just wish the maid did not knock

staff was very helpful and restaurant was very handy for breakfast

parking a bit away but safe

the pool is not suitable for training, but it s good enough for kids to play and for grown ups to chat with

parking space is not in the hotel, so they take your car somewhere that you don't know how far and

the swimming pool area and the breakfast at the restaurant.

the wifi worked quite ok, all services run smoothly, the staff is friendly and helpful

unexpected indoor swimming pool

room look like disgusting no hot water parking sucks

location plenty of parking. clean

high quality the location is great the place is very clean and all necessities nearby the pool is

have their own parking garage in the back of the hotel, you walk thru into the hotel, the a

arrived at hotel 7am early but they do early check in for us

pet friendly and reasonable charge at 150 pesos per

ok wifi

didn't like that cleaning staff knocks the door early to ask for laundry so that interrupt my

staff annoys you in the mornings with their super overpriced laundry offers

nice to sit on the terrace bar overlooking the zocalo

no good for kids or anyone looking for have some fun in the pool

the rooms are super confort and clean, the workers are kind and the swimming pool is amazing

higher floor, floor 6 (which technically is the 8th and top floor level of the building since the pool and 1st

bathroom looks a bit dirt and with 2 kids i was expectig much more value for what i paid

wifi was very good

trued to charge us more for an early check in than quoted

was higher with no elevator, and no tv, not that i cared about the tv but at that altitude, the wifi didn't even

the warm pool !!! location is on malecon

it has super nice staff and lots of things to do. the spa is the best part of the hotel

lovely balconies over looking the malecon and harbor slightly warm pool for swimming very nice

spacious and luxurious room, good breakfast selection, central location, friendly staff, parking across the

the terrace restaurant and bar had great view and food was great

tried to call room service 5 times with no success

the gym was really basic and the pool wasn't very attractive

parking was full on the first night and i had to park on the street

the bathroom, no fox news, my tv remote was broke and they placed 2 families next to my room with kids and there

there is a small but nice rooftop pool and a gym on site, and secure underground parking

changed rooms for us on day 2 because noise from pool pump was very annoying (room 125)

noise from pool pump 1st floor.

the rooms were clean and the gym and pool was good.

great parking facilities

pool area (cold in dec

the pool was amazing but the bleach was too strong. room service was great

the pool was amazing but the bleach was too strong. room service was great

i say the wifi was spotty that would be a complement

the hotel is getting old and with not enough maintenance, it wasn't available hot water, the pool area was

you have sea views from some of the rooms and there is a pool on the roof

the pool and location

so the free parking is off site, i get that, the staff holds the keys

before the airport (or after) it offer what it was listed, unfortunately some other guest had a pool party going

showered in a pool of dirty water

needs more staff to deal with the parking lot

the pool was very clean too

the kids really liked the pool

parking is not enough for all guests

the only thing i didn't like was room service. the food was horrible.

has an elevator, which was very convenient for all the laugage we carried with us, they have a parking site

the ac and wifi was very fast as well

parking the hotel offers is downsized in regard of the numbers of rooms the hotel has

wifi was slow most of the time.

was hard to lock the balcony doors, there was no wifi inside the room (very poor signal)

wifi didn't work in the room and even when i asked about it it was never fixed, i almost slipped

fixed, i almost slipped and fell really bad because the people were coming from the upstairs pool completely

the pool is small but has a nice view

for example, when the wifi service was poor, they changed my room

no chairs on balcony pool is very small on 6th floor not a lot of dining options close bt

hotel is in an ok location, not too far from the center, reasonably clean, has a parking and a nice pool

the valet parking was fast and easy to use

pool and jacuzzi are nice

the pool area was very windy, the walls would trap the wind, so it felt more windy than outside in the

parking, breakfast

breakfast that was supposed to be included was only for one of us and was not a good breakfast

also very well attended secure parking lot was a bonus

had no view at all (only of some random houses) and the pool was very cold (impossible for the kids to swim in

no wifi in my suite room neither a working phone

wifi did't reach the whole room

i like the service, hotel was clean, comfortable rooms, and pool was cool.

i really liked the pool at the back of the hotel, which was very peaceful and surrounded by grass -- like an

excellent hotel airport shuttle

beautifully furnished, clean, free onsite parking, close to airport

room was clean, comfortable, free breakfast, front desk excellent and professional, the shuttle service to the

view from the window is not very nice, although i could see the pool, but the surroundings were not pleasant

pool could stay open all night

horrible wifi.

the wifi worked and was stable

worn, damaged furniture at pool

very very good atencion..the breakfast was great ud83dudc4d

wifi is really bad, you cannot work.

the breakfast was amazing. and the pool was clean.

breakfast was good, except that most of the time there was only one main dish, the attention i

the swimming pool is just enough family with kids up to 12 years

location - parking area was very small

no wifi in the rooms

there were no lights in the pool area and it was freezing

there is a pool in the hotel and an elevator

pool is really good

almost fully booked and they had the reservation printed ac was not working properly not enough parking places

different than in previous one: the room is spacious, nicely furnished, with very well-equipped kitchen, which

no wifi code was provided

changed to a different one later) the wifi is low and unstable

air-fryer, stove, coffeemaker, microwave, blender, full size fridge, also nice is individual wifi router with

this room

was a good hotel the bed was very comfortable good location, right infront of the sea i liked the pool

good meat and seafood buffet on weekends and also there is a buffet breakfast, the hotel have pool with a little

gym had no a/c. parking garage was too scarey to use so parked on street.

the pool was a decent size and there was a kid-friendly pool

people nice.lots of near by restaurants.the pool view is good.

window had a huge hole that was taped and the the entire glass was cracked, no trash cans and the pool was cold

we also had a room next to the pool and by the reception

complained about it, they said they would issue a refund to booking but they never did plus the parking lot was

breakfast included and property's parking lot is 2 blocks away from the main building, walking that neighborhood

wifi - one open network with no internet access and another, which has access but not in the room

the parking. as a oerson who uses a walker, the shower has no seat and bathroom is small

pool has a section for toddlers and the rest is about 4

location was excellent, parking available

it would be nice if there was an intermediate seccion for smaller kids

never worked, our room wasn't cleaned, i was going to go out to the pool using the only door i knew existed, i

are very good, fair and reasonable priced, good staff and services, nice for families with kids (pools, kid club

awesome breakfast especially the omelettes

we tried the breakfast, the lunch, and dinner at both restaurants and it was not good

we were still able to relax at the swim up bar and have some poolside nachos

the oldest gym i have ever worked out in