was ripped off on laundry service

the pool

great place for family with kids.

slow check in, menu not available for room service, bar closing early, internet failing

breakfast and bar is also nice and prices are not over priced

the spa was very nice too

small hotel (16 rooms) with private pool and beach personalized attention

the rooms, design, staff, daily breakfast and the view from the pool area onto the sea is amazing

breakfast was amazing

breakfast was in a nearby restaurant

needs parking spots very dangerous place to park next to the highway

good breakfast. nice pool. overall it looks like a good location.

parking is limited, if you park in main lot on the back road there are alot of steps to get to the

good breakfast. nice pool. overall it looks like a good location.

the room i stayed in had a balcony towards the pool and the overall quality was really good

reception was not very helpful, provided no guidance, paid 100 usd for a single laundry of about 10 clothes (

from parking spot to the elevator you have to walk and take some stairs

thought the staff, (from the front desk, room service and restaurant, vale, cleaning and everything else were

desk charge for pet 4 times the norm

outdoor pool was closed and the indoor pool was not very clean

) remote control, laundry service left by door not picked up, in room 4012

the included daily breakfast was awesome--lots of choices and everything fresh, including juices and made to

breakfast was amazing

the pool, restaurant area, and beach were all beautiful

the pool area was very pleasant, and i love that you have two hot tubs that are of different

the plaza, movies theater, big mall, lots of food options, 10min away of the malecon, there is a laundry mat

the facilities are great for families (kids super enjoyed the pool with the slide

limited pool time

the facilities are great for families (kids super enjoyed the pool with the slide

the location was great, the parking space is very convenient. the staff is amazing.

very nice hotel, swimming pool, breakfast, and team !!

really clean room, great staff at pool area.

the pool - beach

i enjoyed the hotel room and pool area.

location, amenities, restaurant, pool

laundry staff bangs on empty room, yells laundry and opens/slams the door at 9am on weekends

the included breakfast met our needs and had a little variety from day to day

room very confortable good breakfast employee are very gentle the access to the beach is good.

is through the sister hotel holiday inn that also allows access to its pools and a great buffet breakfast at a

in the property was a breeze, they moved us to the other one across the parking lot because of the pandemic,

everything. everything was excellent! the pool, the gym, the room... everything!

i would improve a bit the flavor of the food for the breakfast and the options but still good value for your

the breakfast. everyday they gave eggs and chilaquiles

the pool was ugly and didn't look very clean

breakfast is good but the best dishes finishes fast so you need to wait a lot so they refresh them

pool closes somewhat early

refrigerator in the room is only if you pay for bar service which is annoying

the pool was not very clean.

the staff from the valet, the concierge guy, room service lady, the pool guy, and the senorita at the front desk

gym view to the beach

the breakfast even for a buffett was too expensive, a dinner in town was cheaper

the weather became we couldn't go to the pool

there was plenty of shopping, restaurants and even casinos

great for kids

early check in was welcome, free parking aswell,

complicated, bed sheets dirty, bed very unconfortable (too soft, old and bended), wifi not accesible from the

much of parking spaces, fridge was dirty and smelled really bad had to ask staff to clean it

parking complicated, bed sheets dirty, bed very unconfortable (too soft, old and bended), wifi not

they have parking on site which is good as we travel with our vehicle

the new pool was nice

location was excellent, parking available

never worked, our room wasn't cleaned, i was going to go out to the pool using the only door i knew existed, i

it would be nice if there was an intermediate seccion for smaller kids

pool has a section for toddlers and the rest is about 4

more time open the bar ud83cudf78

size, lobby,parking

left side swimming pool water a bit cold

nice pool area very sad

beautiful setting on the beach, lovely pool and restaurant. good value.

the gym is a little bit small, but it works well if you need to do some exercise

maybe a cleaner pool.

room service takes forever, air conditioning hits directly to the bed next to it and we got sick

the location ,pool

the lawn around the swimming pool was poor.

very few umbrellas in the pool area, it is hard to find a shadow there

location, beach and pool.

room, bed, balcony and ocean views and pool all great. staff friendly and helpful.

no bar at the pool open. one one person out taking drink orders took 30 minutes to get a drink.

no wifi in our room, outdated facilities, dirty room.

parking in the basement is very narrow

breakfast included, swimming pool was nice, nice and comfy

noisy, and filters are not clean the room gives you a sensation of claustrophobia thr door to the pool is very

clogged easily and it took forever to get someone (ended up being the parking lot attendant) to come fix it

location, great pool and access to the beach, good cafeteria service and outstanding room cleaning service

everything was clean and the pool also was clean. the staff was very kind.

it would be nice if they also opened the pool at night time.

also, laundry did not provide any service despite clear instructions

nice beach near about 100 metres. jazuzzi and pool was nice.

safe parking, friendly staff, beautiful views and spacious balcony

the hotel is very loud from the street and from the pool

the food so so but acceptable , about the service at the hotel great the swimming pool is very good i also was

i liked the pool and the location near the beach.

we also had a room next to the pool and by the reception

breakfast included and property's parking lot is 2 blocks away from the main building, walking that neighborhood

complained about it, they said they would issue a refund to booking but they never did plus the parking lot was

parking is located in another zone and the elevator was not working

5 stars this is false the property is a 3 star old hotel the pool is untouchable the view are very old properties

gym did not have enough equipments and so small, swimming pool small and not clean.

modern room, all fixtures in good shape, comfortable beds, nice crisp linens, room service

day restaurant, room service, pool, friendly and very professional staff, close to malecon, free parking, valet

clean, comfy beds, nice linens, good bathrooms, excellent water pressure, pet friendly, all day restaurant, room

our tire got punctured twice in two days in the parking lot

breakfast was not worth the money.

asked to pay for the room before my arrival even though it was not agreed so in the conditions - breakfast

coffee machine / kitchenette would have been nice - there was a storm while i was there and i didn t really

breakfast experience was really enjoyable, the mature lady as a hostess at the restaurant was

the parking

window had a huge hole that was taped and the the entire glass was cracked, no trash cans and the pool was cold

buffet on weekends and also there is a buffet breakfast, the hotel have pool with a little bar, gym, spa and

people nice.lots of near by restaurants.the pool view is good.

onsite covered parking

there were not that many snack and drink options in the pool area

kids complained every time we walk by )pool was okay price to much for this place

air-fryer, stove, coffeemaker, microwave, blender, full size fridge, also nice is individual wifi router with

different than in previous one: the room is spacious, nicely furnished, with very well-equipped kitchen, which

no wifi code was provided

this room

changed to a different one later) the wifi is low and unstable

location - parking area was very small

has a nice pool, good location, several oxxo bearby, block from the sea

no wifi in the rooms

almost fully booked and they had the reservation printed ac was not working properly not enough parking places

there were no lights in the pool area and it was freezing

pool is really good

horrible wifi.

love staying here because it has a nice pool and is very close to the bus station

it seems the parking lot is not big enough so you have to park outside your car

i liked the pool very well

clean & spacious rooms, easy to find, good swimming pool, near bus station

wifi is really bad, you cannot work.

the breakfast was basic but good

just the swing pool should be a warm water

the breakfast was very tasty

breakfast,location

nice breakfast buffet/nice waiters

the beach is very far away, the room had no view at all (only of some random houses) and the pool was very cold

didnt get the breakfast with the room, but the two times i ate were delicious

did really enjoyed the pool and the location of the hotel, very central and close to te beach

the main problem was the humidity, we have two kids and the humidity is bad for them, also for my self the next

i was the only guest downstairs at the swimming pool and i had to continuously ask them to turn the music off

was a kitchen in the room but you must pay an extra fee (60 pesos per night) to have plates and cutlery

parking, breakfast

the valet parking was fast and easy to use

pool and jacuzzi are nice

wifi didn't work in the room and even when i asked about it it was never fixed, i almost slipped

no chairs on balcony pool is very small on 6th floor not a lot of dining options close bt

the pool is small but has a nice view

for example, when the wifi service was poor, they changed my room

very nice front desk staff. nice hotel. pool much smaller, very cold.

liked the pool, the room and the staff

my attention when i was looking for a hotel in the area was that this one offered continental breakfast

wifi did not work well and not good cell phone reception in the room.

parking in areal of hotel

i liked how they were able to give you a ride to the airport and had included breakfast

they also provide roku tv and wifi

the ac and wifi was very fast as well

has an elevator, which was very convenient for all the laugage we carried with us, they have a parking site

wifi is poor

parking the hotel offers is downsized in regard of the numbers of rooms the hotel has

pool area and it s furniture can be improved as they look a little old

the wifi was pathetic in our room

the gym is available by timed reservation and very well sanitized between users

the kids really liked the pool

the kids really liked the pool

the pool was amazing but the bleach was too strong. room service was great

the pool was amazing but the bleach was too strong. room service was great

wifi is exceptionally poor and the area around the hotel is very noisy with vehicular travel

so the free parking is off site, i get that, the staff holds the keys

i say the wifi was spotty that would be a complement

the pool and location

you have sea views from some of the rooms and there is a pool on the roof