really all good maybe could do with a laundry room for travelers to catch up on washing

it costs more than a really nice 3-4 star hotel with pool and included breakfast in niagara falls for example

$25 pet charge was worth it

wifi did not work

was great, good location easily to get in and out, free parking, very safe area, quite , all good

clean, modern and comfortable hotel with a swimming pool

it would be nice if they had a pool.

is 17$ extra, breakfast is 14$ extra, pool is very small, and the bar charges for each part of drink (ex: 14$

com should include that there is a fee associated with a pet and will be charged at time of check in

is 17$ extra, breakfast is 14$ extra, pool is very small, and the bar charges for each part of drink (ex: 14$

lots of parking, easy to find

room was not ready but we had a drink in the bar in the pool area, children's squeals with laughter added to

kids loved it

night parking for overnight guests should be available

i have dogs and although they are a pet friendly hotel it would be easier if there was a side entrance or patio

no laundry facilities

no laundry bags in room and very limited or slow wife.

the fine dining restaurant on the top floor with 360 views and the access to the gym and pool made the stay

no free wifi, unless staff just didn t give us the code

4/5 ( they extended our checkout time for additional 2 hours) pool spa and gym

laundry facilities immediately opposite

wifi was weeak

wifi password wrong so unable to check mail when returning to room in evening

what i didn't know was that i needed to walk into the cafe (restauarant) and approach the bar to request check

good wifi and very friendly staff (available physically until 20)

the pool and the spa were great!

onsite restaurant and room service are very expensive

was not a pool but more of a giant hot tub

i had me and my 3 kids under 10 is it cost me over 50 for muffins, fruitloop cereal

no bfast,no bar ,no restaurant...to me,this is no hotel

more postings put up in laundry room that tells people not to leave laundry in machine or else management will

close to where we could get on the ferry, and laundry on site.

the breakfast that was offered was substantial

beds were very clean and wifi was fast with power outlet were within arms reach on the beds which was

breakfast was great. facilities worked for us travelling with a pet.

reservation, staff informed us there was only one ground floor room left, and it was above the laundry room

free parking with easy access and close to the back entrance

there was no wifi connection in the hotel

wifi didn't work in the room. i had to go to the lobby to get internet.

were clean, and there were soap, shampoo, a coffee machine, fridge, and cable tv, plus free fast wifi

modern, great breakfast, free laundry

enjoyed the complimentary business centre and laundry services

kids loitering in the hallway making my dog bark ... i settles it myself :)

the hotel is pet friendly, and the suites are super comfortable

to take the stairs up to our room with our pet - not allowed to use the elevator with a pet - even a hypoallergenic

no bag for laundry/dry cleaning

laundry facilities on site or a coin laundromat near by

also no laundry room and no little convenience store

the bar staff was also friendly and very efficient

washroom in main floor swimming gym area restaurant manager were road, breakfast service was not good at all

it would have been helpful to have a printout upon arrival regarding laundry facilities, pharmacies etc

wifi worked very well

wifi can't connect after midnight

wifi was very hit or miss

location, strong wifi signal

poor wifi (had to ask several times a day to reset the wifi because it didn't work), small bed, small

the wifi was included, but you had to log in every time you wanted to use it, which was kinda annoying

our only complaint was that one night a new guest brought a pet to the hotel, the pet was making noises in the

the hotel was pet friendly (the staff greeted our dogs with dog treats when we got there)

not sure about do they have bigger rooms for family and kids

also, the wifi in the room in front was very weak

lobby access code, room access code and wifi details were sent in a day in advance and even though there was

wifi connection in my room

fireplace didn't work in the lobby

rather, i had to find wifi (as phone wasn't yet working in canada) to give them a call to figure out things

top laundry service-helpful staff

i love it, the hilton are a pet friendly hotel, clean, vety nice to staying with your family

not much, crowded with too many kids hoping the oool.

swimming pool is superb and the gym is excellent, better than many regular gyms

they had a ballroom for the kids to play games

loved being able to do our own washing in the laundry too

modern conveniences available outside room was available - full kitchen, laundry machines, bathrooms etc

considering the complementary services, such as a tv with a variety of streaming platforms, laundry machines,

the complementary services, such as a tv with a variety of streaming platforms, laundry machines, kitchen supplies

including the shared bathrooms and kitchen

the wifi would randomly stop working.

and the we weren't able to connect to the wifi

got a late check out no

wifi, coffee, refrigerator

they accommodated an early check in request and gave us a room with a great

the wifi was complimentary (included in the price), strong and reliable

would not suggest it for kids is a traditional small boutique hotel but a perfect location

would not suggest it for kids is a traditional small boutique hotel but a perfect location

small, which can't be helped, but it means there is no room for a decent restaurant or proper bar (there is a

get a drink at midnight but a lot of the places were closed so we walk back to our hotel and the bar was just

to wait for a seat at the bar (sign up for the waiting list) was frustrating

it was not a good feeling to have to ask twice to get room service charges off my room that i did not order

excellent breakfast place, and good gym and pool

hundreds of rooms but very limited bar space to have a drink

great location. great for kids.

door didn't close completely - terrible water pressure - bad air quality/hot - very loud - kids screaming in

was only the bartender to take care of the bar and the restaurant

bar downstairs was closed

the waiter wanted us to be seated at the bar and we did realize that he did not want clean the tables

the room with lunch corner, that provide banquette and table was nice to have meal with the kids and play little

certain kitchen accessories were missing or illogically placed

the self-serve wine bar was excellent

loved the wine dispenser and the lobby with the fireplace was a great place to have a glass of wine and chit

good wifi

the attic was large but cozy, exposed beams and stone walls- with a full kitchen

tommy helped us with our issue on the dryer- he provided us the best solution with our laundry

i could do laundry which was great

you are offering laundry facilities you have to ensure that the appliances are properly working

laundry machines that are free to use

the laundry area was clean and we didn t have to wait to use the washer/dryer

we only discovered the hotel has a laundry as we left through the underground car park

laundry room was kind of isolated, down in the car park which put me off using it but two of our

great restaurant in hotel and a place to do laundry

skills were beginner level, great restaurant in the hotel, a convenience store and use of laundry facilities

laundry facilities were poor

there were laundry bags and discarded furniture in the hallway and construction materials on a landing just

staff was very friendly and helpful, wifi worked well and the room was unique and memorable

bed was not comfortable, the wifi was not good at all

felt the pet cost should have been for the trip not nightly as due to covid there was no housekeeping

with stone walls, electric fireplace, nice view

the fact the the restaurant and bar were being renovated and closed. it was missed.

there is a nice bar and restaurant on the first floor

location was excellent, reception staff very good and helpful.good wifi.

the wifi could have been better (faster, & tended to cut out sometimes).

the wifi was free, i was not asked to log into a secure network

we were upgraded to a bigger suite and i got to do my laundry

clean, great bar/restaurant

the shower was really nice, and the wifi worked well. the breakfast was nice too.

the window seats at the bar overlooking the street were the perfect spot to wind up the day

wifi was not functioning

the barr was also great, and the self-service laundry facilities were a real bonus for us

no restaurant and laundry service in the facility.

the hotel has laundry machines for guests to use, which is a nice feature

50 dry laundry machine in the basement

location, the room, the hotel style, the cocktail bar, laundry room

that area is open, with plenty of room and an adjustable fireplace

in suite coffee machine would be better than just tea in the mini kitchen

and , crucially the wifi was great

wifi worked well

we walked to the strom spa from here

we sent out laundry with good results

excellent wifi

front desk staff unable to help with wifi question

some feedback that the gym could use a few things-water, towels and something to clean the mats

beautiful relaxing room, gym, movies and popcorn for your room

there was a laundry

laundry a short walk to rue st ursule

pool was a bit cool for the colder months.

with a baby, 2 kids and a stroller it was a little difficult, but staff was awesome placed us in the front of

room was huge especially after being in a cruise ship room for 10 days. and it had a fireplace.

was upgraded to the loft type and fireplace

the restaurant and bar staff were awesome

there are small, private rooms in the bar with fireplaces as well

wifi

beautiful, spacious room, comfy fireplaces areas in the lobby!

half my laundry failed to return to room and i had to go and find it

laundry service was quick but pretty basic

front desks taff amazing - so helpful. the little gym was clean and had good equipment.

also appreciated the 24/7 coffee bar and very comfortable lobby with multiple seating areas

really enjoyed our stay at the 71, very friendly staff, the lobby expresso machine, wine tasting bar and the

the amenities were plentiful, whether it was the well-stocked kitchen and laundry to the unexpected additional

we used the laundry service which provided a quick turnaround for the next morning as well as the continental

always welcome self laundry facilities which were not there

location helpful hotel stuff free coffee and water comfortable clean cute room good atmosphere early check in

they took the kids to make hot chocolate while we were getting checked in and our room situated, without a

disappointed that this hotel doesn't offer a kitchen or laundry room, especially given the price

information in the room about how to connect to wifi and work the tv as well

-i asked for wifi code one of the staff wouldn't give me the code because it was not 16h but the other one gave

wifi was weak

comfortable room with lots of closet space, good size tv & wifi

lots of onsite facilities, including a laundry room and gym and restaurant

the laundry facility is very convenient

the provide laundry

was a bit miss leading: it said add a bed for free, but only for kids < 17 years old; it emphasized parking,

water pressure was a bit weak. the area isn t great for kids.

wifi speed was way too bad

silent breakfast was realxing and the food delicious, fresh and healthy

breakfast, parking, ev charging all included. great location without hills to climb.

of calm permeate the property with opportunities to participate in yoga, meditative walks or spa treatments (

due to proximity to old quebec, i would like to return and schedule time for the additional spa and meals

i have allergies to most laundry detergents

room a bit dark. it needed a grab bar in bath/shower

on the online listing, i was expecting a well equipped gym facility which theirs was not

room service albeit the connection to the restaurant 'next door' holds possibilities for

hotel with nice services like a bar and room service

checked out the laundry facilities for guests

with private terrace with beautiful views, kitchen and laundry facilities, player piano and wonderful av systems

it had a laundry though it was pokey and twice as

guest laundry is really just a small closet

localization and every thing but laundry for guests wonderful!

staff we very friendly and dealt with all our enquiries such as laundry service, getting coins for the vending

laundry is overpriced. breakfast very heavy, the room not spacious.

no laundry

close to sight seeing attractions, laundry very close by. staff very accommodating.

there is no laundry room , room is very small

in the room - given the floors were not vacuumed and the towels not refreshed, it was only basic room service

minimum room service

the soap bar was the smallest sliver we had ever seen.

i can rate it 10/10 if there was a room service for our room. otherwise, everything was perfect.

no daily room service

small offered everything i needed - breakfast was provided in my room each day, housekeeping, laundry service

helpful trying to do their best to overcome several issues that occurred - comfortable bed - nice laundry service

impressive quick and cheap laundry service

room service and the smiling staff were all perfect

nice compact gym for workout

breakfast was meager; 1 laundry room for the entire hotel and just a very dated facility and rooms

laundry truck arriving next our room at 7am. lots of noise

its like it did not dry up propery or did not do laundry properly

like the amenities as it has a swimming pool, laundry room and kids playroom

everything, they even had a free laundry room with soap and drying sheets !

strong wifi, easy

room service, after complain, the third day someone had come for cleaning

the price, the spa (pool / hot tub / sauna area)

kitchen amenities included and cleanliness of the room were good

good sized room with functional kitchen.

that no ustencils and glasses were provided in the kitchenette.

the cost of having a pet should be made clear on booking.com

room wifi and breakfast

kids were tripped with the hot chocolate bar

hampton inn & suites offers very friendly staff and a large, even free parking lot

mall was right across and pool in the building and also the laundry facilities

the laundry room did not offer single-serve laundry soap

we used the laundry and had to clean the machines out beforehand

with 3 beds (up to 6 people in the room) - outdated, decor, hallways, carpets - p1 : all dirty laundry bins

s very close to nearby malls, restaurants, pool is amazing, cleaned, everything was so

we were travelling with a pet, and the dog bed and food dishes that were in the room upon arrival were a lovely

room service outstanding and food from partner restaurant delicious

parking was very small and had a dead end one way road

the hotel gym is well equipped and always empty

free parking (though usually almost full). helpful desk personnel.

the first-floor room was located right next to the laundry supply storage, and the strong smell of cleaning

there was a fridge in the hallway to the breakfast area and cleaning carts or laundry haulers in multiple places

there was a gym on the bottom floor and washer and dryer to be used

the gym equipment was very limited

mattresses cold breakfast (in a box; as if we are kids on a picnic) - if breakfast can’t be served hot due to

the hotel has a new laundry room

we had breakfast in the restaurant and it was delicious

gym could have better eliptical machine room could have fridge with freezer

pool hours were great 7am to 11pm kids loved it rooms are small but clean

the hotel is clean. breakfast served was good. free parking for the guest

very noisy all night there was a rolling cart going above the room (i m thinking there is the laundry room

didn t like the elevators were , room service in terms of cleaning was not provided, laundry area smelled

no room cleaning, hallways are full of leftovers empty trays, dirty towels and laundry

did a massage and the room is in the basement next to the laundry

the laundry room only had 1 washer and 2 dryers but only one would turn on- that was frustrating

walking around to use the laundry facilities was not great

the kids were happy with the pool

smells smoke when you get inside not recommended with kids

beautiful looking pool and area but we didn't get to use it (comment below)

the kids were happy with the pool

the facility didn't have any laundry service

the hotel offers a laundry service, which was very useful towards the end of a stay

beds were too soft, construction and road work, no laundry facilities and no breakfast included.

no guest laundry, restaurant closed on the day we arrived.

the rooms, the cleanliness, very friendly and helpfull staff, lots of parking places, nice little gym

plenty of parking

the gym and daily housekeeping was not available due to covid which is totally understandable

we paid for a pet fee but there was no dog dish etc which the hotel stated there would be.

very slow service at breakfast, error in my order, bar closed due to group reservation

the only slight annoyance was when we returned to the hotel at night parking was scarce,but a spot was always

another thing that surprised us, a bit critically, was a lack of laundry room

laundry

then, she took me downstairs (in their laundry room) to give me the pillows

get what you need in the reception, there is no toiletries, the room they gave us is close to the laundry room

the room, lobby and pool.

ve chosen to stay at this hotel again because it s pet friendly, cheap (considering the area) and the king

the pool was empty and we couldn t enjoy it

and once it was fixed remained shut for the rest of our stay resulting in no sun light at all the wifi: slow

free parking and wifi was a plus

a good swimming pool, and inside your hotel room, you would feel delighted and comfortable by the wifi, and how

open juice and coffee/tea bar, as well as free laundry on site, splash pad, and staff was always very friendly

a+, we especially loved the coffee and juice bar and laundry, breakfast was great, staff so friendly and helpful

the laundry room is free, you don't need pay extra money for washing and drying clothes

is free laundry services, which is amazing for a family of 5

free laundry detergent and dryer sheets and free washer and

spa and bed

the bath was cool. the little intentions. the coffe, the, full mini bar etc.

the room service never answed the phone so had to walk there plus charging extra for the pool and

on one occasion, we repeatedly called both room service and reception from the room telephone without receiving

did not put car in car park you weren t charged, no tea in the room, no fresh milk in room, no room service,

great breakfast, renovated rooms and pool all fun.

room, free wifi, nice exercise room and pool, helpful bilingual staff, complementary hot and cold breakfast,

room, free wifi, nice exercise room and pool, helpful bilingual staff, complementary hot and cold breakfast,

great breakfast, renovated rooms and pool all fun.

assistant bars on both the pool and hot tub were so loose it became problematic trying to get in and out of

hotel, well organised with good facilities - restaurant, gym, pool and laundry - and helpful

clean, lots of amenities close by, room very comfortable, great bed, good wifi, modern look and feel, good tv

the kids loved the large windows and wanted to stay in the hotel instead of going sightseeing

not paying extra for parking

noisy kids running in the hallway; should be quiet floor available

laundry need to pay

host helpful in directing us to laundry facilities

possibility to use the laundry room, although with additional cost

because the room is right beside a laundry room and the laundry machine is right across the wall from the bed

hotel, clean, welcoming, the room was bright, kids spent some time in a pool, pretty good breakfast

room was above the laundry room and we seem to hear allot of machines

laundry room was decisive choosing it and worked well (3 dollar per washing or dryer)

check in and check out, good location, great value for money, loved that the property had a paid laundry

selfservice laundry was extremely good and quick

laundry facilities!

room, clean beds, clean and well equipped facilities (laundry room, free coffee in the cafeteria

was hoping for laundry facilities, but this isn't currently available (apart from dry-cleaning).

access to buses into old quebec city, very helpful staff. laundry on site.

lots of parking, laundry facilities, free coffee

laundry price, everything we need is self-serviced and mostly 24/7 available

of laundry

no access cooking facility or microwave or kettle. i would change that. no laundry on site too.

laundry down the halls outside their rooms but probably due to covid

pool and gymnase much smaller than showed pictures on website

there was a large pool and play area and there was a spa on the first floor

the laundry dryer is very old, the filter screen is worn out

laundry needs to be reserved there is only one washer one dryer

the laundry (if needed) is very expensive

location, the cleanliness, the free breakfast, the free wifi, the ambiance and decor, and the

very comfortable room with fireplace and nice bathroom (prestige suite)

on floor laundry. great room size.

no room service

pool and gym

nice, bright gym with all new equipment

be nice to have a bar at the hotel and not to have to cross the street - currently under repair - to have

it's understandable for a better location but there isn't any room service, no kitchen, laundry machines did

you can do laundry since they have laundry machines

location and include parking

slow wifi, no elevator had to carry bags up to the third floor

liked the coffee bar in the main lobby.