there is a coin operated laundry room (old and dingy)

wifi was poor and the laundry facility or property didn't have change for washing and drying,and the a/c did

laundry was an issue

when we went to ask for new sheets, the attendant gave us sheets that he had in the laundry room

laundry facilities are excellent too

kids down the hall every morning and evening

the temperature of the pool was very warm not refreshing !

i liked the fact that there were two pools, adult and family pool

stuff with custom omelet station which ws okay there were numerous food prep staff in the open kitchen who

clean facilities, friendly staff, great programs for kids for the 4th of july weekend

the laundry facility was trashed by someone who decided to poor powered soap in the washer and dryer

clean, good gym

i had 21 family members there 11 were kids

many kids, price was elevated, smell messy

reasonable price quiet and pool area very excluded

asked if we needed to use washer/dryer that was in the suite and then went down to grab us some laundry detergent

asked for soap powder to do a quick load of laundry and received in just a few minutes

bright, airy, super clean apartment with good full size kitchen and laundry facilities

would be ideal for say a week's stay since there was an adequate kitchen and laundry facilities in the rooms

room is very nice, with good amenities, a very well equipped kitchen, laundry machine and plenty of space

mini bar never got replenished

they need to improve the room service menu

one bar at the hotel was small for the size of the hotel and was always crowded at night

they even went the extra mile to get me the wigan v southampton match on tv, the bar manager using his own

service was good, although i do not understand the covid measures (everything, including room service, was on

laundry helped us a lot

location and laundry

location breakfast staff guest laundry is free

really enjoyed having the option of a gym, laundry room and pre-packed breakfast

we loved that there was breakfast and that the laundry accessible easily.

laundry was not done. they simply forgot to send it out!

it would have been perfect if they had coin operated laundry machines and dryers

to brickile center restaurants and cafes and shopping center adjacent to the super hotel and laundry definitely

no laundry mat and i ve slept on better bed s

no fast laundry service or facilities.

only hiccup was i had left a short for laundry the same day and it them 2 days to get it back to me

construction of the shower lead to water pooling up at the shower door and seeping out into the bathroom

superb personnel, awesome common facilities, bar and restaurants, bar is specially comfy.

the bar and breakfast were very good and we had great drinks and food here

good hotel and great location for business. staff was attentive and room service reliable.

it provided everything we needed; breakfast, laundry and more

everything about the hotel, except a problem with the guest laundry facilities

a better room service and laundry service (the clean clothes were not taken to the room)

laundry needs to be open later. 9pm close is too early

good laundry facilities

clean rooms, good amenities for your room with a clean laundry room.

getting new towels was confusing. there was no laundry detergent available to purchase.

for two people, and the most surly woman who i guess works at the front desk in between doing the laundry

laundry room

everything they have laundry room and vendor machine

s a pool and gym available

no regular housekeeping , gym is dirty (floor) bathroom is very slow

2 chairs and a table, clean and open lobby with a pool table, tvs, various seating options and a bar with food

clean, lots of amenities , great cafe on the location with poolside service, heated pool , free can service to

could have been located in a more sunny area overlooking the pool or atleast have a

the pool is nice and relaxing

great staff, pool, food. great location.

mattress was exceptionally soft. loved big balcony. spa was wonderful.

kids in the corridor at night when trying to sleep.

pool, amenities

the guest laundry is a joke with one washer and one dryer

great hotel and location'staff was good'free breakfast on the 24th floor free laundry on the 6th

and design of the hotel, the continental breakfast on the 24th floor, secure key access, free laundry service,

everything most especially the laundry roomud83dude0d

our last night, we couldn t do laundry because house keeping was using the one washer and dryer for two hotel

they can provide a little more amenities such as laundry detergent, salt, and pepper, it would be nice

rooms dirty room service did not show up wifi did not work offered no laundry service

the location, balcony, spacious room and in unit laundry

the pool area and the location was perfect. best pool and spa area ever!

view, lobby, kitchen

the shower pressure wasn t great. the laundry unit didn t work.

pool, room and bathroom with balcony, had laundry machine and kitchenette if needed

get early check in no storage or counter space in bathroom, no where to hang towels no laundry detergent in room

room service can be much better

hasn t got a bar nor a dining room

we got in the room, the cleaning lady did not come on the 3 rd day she came on the 4th day, no laundry on site

the staff was exceptional!! bar tenders were so helpful and our valets were so nice.

pet policy around

breakfast was horrible

didn t know where the pool was until the last day - i accept i should have just asked but it would have been

we wanted to do laundry and there were no coins at the reception and they asked us to go independently to change

no laundry room

service food was not good, we ran out of coffee pods which weren't refilled during servicing, the laundry room

laundry only on the 6th floor.

bad wifi - no prior information about the restaurant being under construction

room was not clean, we found dirty silverware, a cockroach around the kitchen, they didnt clean the room when

the facilities of the hotel are very good - enormous gym, loved the rooftop bar which is still a very lively

extreme noise from the pool at all hours; cannot work, sleep or live

kids were on our floor as well

there is some construction going on around the pool deck at the moment - it didn't affect us but if you're

in room laundry facilities is a god send when you have babies

laundry: it is overpriced

great experience, nice to have a laundry machine inside the suite. very modern and very clean

the restaurant was extremely overpriced at the hotel and so was the water and laundry

we had a big kitchen, 1

you need to hide this guy in the laundry room

the room service lady threw away our food, but on our part we didn't leave a note for her not to

from the pool you have a beautiful view over the coconut grove bayside

great staff, beautiful clean room with a good amount of space and incredible pool area

the pool is relaxed with incredible views

the room was excellent as were the bar and waiting staff

the spa and gym are very hard to access through the parking lot

the room was very nice and the food for room service.

construction being done on pool deck while trying to relax.

pool bar and the service on wet deck

very nice property , i love the pool snd decor of the room and hotel .

location, great pool

great location modern clean great pool friendly staff

the view pool vouchers food overall great place

fact that breakfast is not included and the front desk nor the bar could cash out items from the mini store of

i like that self service laundry room was available

feels like home specially laundry part in building is a life saver when you are traveling long and with

the pool closed too early

breakfast was top tier

loved the pool

had a huge room, more like a suite with a full kitchen, and very attractive

gym was closed

hotel room was above the pool so we heard the music when we went to sleep a little early but it ended at 10pm

pool staff was attentive and accommodating

was told the spa and gym was 24/7 so the first and second night used the hot tub in the spa area then in third

pool is very small, and the bar didn t open until 6pm (not sure if this was because it was sunday or what)

rooftop pool, main lobby was cute. location

wifi

loved the heated rooftop pool , the staff was absolutely great at suggesting nearby restaurants of great quality

location,pool

as example they couldn t provide detergent for the laundry and made me wait a hour then told me it s not

no laundry except dry cleaning available.

the location right by the beach and the on-site pool and spa pool

thanks spa is amazing, wonderful service and treatments

especially at the pool area

the gym and hh and water

not comfortable with little kids, no breakfast, no kettle in room , a big hole - window from bathroom to bedroom

the staff is super friendly and the outdoor bar on the 16th floor also has a great happy hour

maybe the area of gym and spa under construction

no room service due to covid

at around 3 am , still they did nothing and made me wait at reception for 40 mins with my kids sleeping on sofa

room service, took them a while to bring my food up and i asked for more toilet paper and they

as well as the amazing gym and bathroom features

very friendly staff, excellent gym

know and didn t have the level of professionalism that one could expect from a five-star hotel gym didn t

have left my laundry behind, the service level was mediocre, considering this being a 5 star hotel

delivery boxes with new refrigerators were all over the 14th floor and a laundry bin.

no laundry facility to do your own laundry available

the wifi was not working at all.

it was okay for my wife and i, but my kids never asked for refills but they kept coming

i like the guest laundry

pool area was disappointing- the laundry facilities exausts near the pool desk

e toast, fruit, cereal, juice, almond milk rooms are spacious and comfy laundry facilities near to coconut groves

the laundrymat was a big plus

breakfast has real fresh fruit and good yoghurt and real eggs

place off the beaten path, that's convenient to everything that south beach has to offer-even a laundry a half

although the sheets were fresh from laundry and clean, they had a couple of older stains on them which leaves

oven on 2nd floor greeting champagne for free clean rooms venting machines tipp (there's a coin laundry around

good service like 24h check in, bicycles, pool, coffee, food and beach towels as well as chairs

my main inconvenience was that there was no room service

the wifi in the room was extremely weak - not reliable at all

i also liked the fact it was pet friendly, i enjoyed playing with paw friends at the hotel

the carpet in the room needs some changing it was a bit dirty

wifi was very slow.

i don t drink but the bar was just

was happy to be able to do my laundry at the hotel

location and facilities. guest laundry with contactless payment. starbucks indoor.

i appreciate that there were 3 washers and dryers to do laundry

the pool should be opened a bit later

gym, swimming pool, parking)

our room was located on the first floor next to the storage and laundry room it was noisy

but at around midnight, it was getting hot, and on top of it, they decided to do hotel laundry (industrial size

leaking a/c....no laundry clean wash rags or towels

the location was great it made it very easy to give my kids the south beach experience

voucher for wifi use only worked for two out of the three days

no laundry service

along with the bellman on our check in who stored our baby food in fridge till we left javier at pool

was amazing (with the possibility to get a chair for free at the beach, which we loved), the breakfast (not

he took great care of us at the bar and was so fun to talk with

the swimming pool areas is tired ans the gym is awful and

laundry services a bit overpriced

gym could be bigger

small gym we had to go to lafitness. a lot of homeless people on the streets

there s no amenities besides a gym.

from the staff, smooth check in process, helpful and friendly good wifi- no fuss to get on room cleanliness and

internet connection keeps dropping, no beach towels available all the time when we asked (laundry), they said

hotel lacked amenities like a gym, laundry, & pool area was a disappointment.

the pool area is spectacular

very stinky and old, on 4th floor wifi not work. hotel staff don't do anything for resolving.

top pool & terrace was fab, kids loved chess set in courtyard

also, bags of trash and laundry all over the hallway when we first arrived, most likely because the cleaning

the bar prices were a bit high.

the room is too small for a family. specially with kids

bathroom door was slightly off axis ensuring my kids got stuck each time they closed

no room service! ❤ordering food to the room! so do my kids.

no laundry available

unbelievable and no laundry machine smfh

well equipped kitchen, rooms were clean, ac was working great, it was calm despite the proximity of the 'party

i like the fact that the have a kitchen && microwave.

peta was amazing! roberto at the bar was amazing!

they don't have laundry

cheap price nice staff cleaners are great new towels every day toilet paper refill every day free breakfast good

wifi is free, but was in and out

apologize but each day the room service with majestic was poor there was always something that was not cleaned

staff cleaners are great new towels every day toilet paper refill every day free breakfast good wifi printing

one of the websites stated that there was self-service laundry

they told us they had no laundry service but we discovered that they finally had one the day after (too late)

wifi location close to work

arrived early 10:30am asked if room might be available early but no problem waiting if not, informed no but

was excellent, the staff were friendly, the pool area was amazing, the room just right, and the location was

the option to purchase a small amount of laundry supplies and a dishwasher tablet or two would have been nice

it would have been helpful to have had some laundry cleaner and more dishwasher tablets as 1 for 4 night stay

could check-in in the morning after cruise, that was very comfortable, in apartment we made laundry which was

kitchen and laundry facilities

charles at the bar always delivers excellent service any time i come through on my voyages

the day time receptionist and the laundry attendant were lovely

nothing of any note. i suppose the wifi signal could've been better.

the bar (bartender) was amazing

- right across from the beach - nostalgic vibe- staff was wonderful and easy check in- lobby bar was a fun start

however, this was motivated somewhat by the provision of free bottled water in the room and bar , plus free

the breakfast wasn t too good, one elevator and no laundry facility.

wifi fast and running 24 seven

location and gym

don't forget to stop at the lobby bar for a drink

room service everyday (if wanted

so i m guessing it s just the housekeeping shredding or the laundry people

great value, rather comfy for a dorm equipped living room, kitchen good wifi

free wifi

wifi internet access was down, window curtain interfered with wall unit a/c, small sink in room

good wifi

beach towels and bathroom essentials are available from the laundry room

there is also a laundry room there

in the room and it advertised coffee in the room which there was no coffee but coffee was in the laundry room

we were told when we checked out that there was coffee in the laundry room

there's drinking and hot water, microwave, toaster and washing-dryer machine (i didn't use the laundry)

unique design, authentic sstting, well prepared breakfast deal on the terrace

wifi was hopeless. very frustrating. also the rooms are very small.

for the room rate, you get great value such as: - decent wifi which

the breakfast was table service and cooked to order

the bar staff was great, offering expertly crafted drinks and a good conversation

full size washer and drier in the room if you needed to do laundry

the hotel lost my laundry and refuses to account for it

they had laundry in room,

location, pool area, rooms spacious and bonus laundry equipment

great laundry facilities in our suite

to hunt down staff members in the lobby to order room service or to schedule house keeping and laundry services

meals on average for sandwiches and fries for me and my daughter age 9 (kids meals) were $75

spa at the hotel, with amazing staff

the room service guy who delivered our breakfast

room was huge for the price and the pool area was fantastic . staff quick and friendly