find a more welcoming hotel with pool, game room, workout facility, complimentary breakfast, and laundry facility

bed awful. place needs to updated! wifi advertised but not available in all rooms bad signals

custom car show in adjacent parking lot a bonus when we arrived

need to have more handicapped parking only one side space

great breakfast. strong wifi. plenty of parking. friendly owners.

rooms have no phones, laundry facilities broken not working

did a load of laundry and the machines were great

i washed our sons and had to take them to laundry matt and wash again

picked this hotel as it had a spa however it was out of service the whole vacation.

clean, great breakfast

the laundry facilities should be cheaper. (self laundry room)

it's comfy, nice pool, clean, amazing breakfast and so much more

they advertise free parking

large rooms with kitchenette. pool was clean, too!!

cold water in swimming pool due to 2 burned out heating lights

the airport shuttle was beyond understanding shuttling back and forth while i was trying to get it sorted out

to locate, accessible to a lot of stores and eating establishments thanks for the shuttle to the

very clean, great staff and lots if choices for breakfast.

we had to go buy an air matress for our kids to sleep on

small gym and pool - need some updates and modernisation

only bummer was that the laundry facility was out of order and we couldn't do our laundry

free shuttle, nice toiletries. spacious room, close to airport

wifi is shody at best

really loved how shuttle would take and pick you up anywhere with in about a 3 miles radius!!

sent a shuttle to the airport to fetch me, after i d arrived a day early to return my rental car

filthy laundry room

i asked housekeeping for extra towels and was told i had to go by the laundry room and get them myself

was wonderful to have free laundry services as

dark parking lot. noisy all night.

breakfast was the best i ve had

you come in a door (with a rat trap just outside) to walk into the laundry room

i needed a room by my kids & grandkids

kids waking us up at 2am

kids waking us up at 2am

shuttle was convient and drivers very accomidating

checking in was fine other than the random kids running around

there were springs sticking out of the spa tub jets, seamen on the foot rest, and pieces of what appeared to

hotel books very young adults that like to party, please do not take kids with you if you plan on staying

all staff were very friendly and letting me know when breakfast was too

was great - just had a little mixup on shuttle when we returned but other than that - all good

able to do laundry and streetch our belongings out in comfortable large room

sounded like i might be near laundry room

people were camped out in the hallway waiting for their laundry

near des moines airport with 24 hr/day shuttle service and parking

breakfast was great pool was awesome me and my grandkids enjoyed it and my daughters

nice laundry services on two floors

i loved that the hotel had a pool, hot tub, laundry facility, and even a lounge with pool tables

pool with warm water, jacuzzi and sauna, large fitness room and guests laundry, very good breakfast with scrambled

nice staff! laundry facilities!

there s a laundry room

laundry room with detergent dispenser (pay with quarters)

there was a guest laundry room which was very convenient, and the breakfast was great

the pool was great, clean and hardly anyone there

shuttle taking you to places within a 2 mile radius was great

size of the room and the shuttle bus was nice to take

the business center, laundry room and fitness area were all conveniently located on 1st floor

restaurant at pool closed due to covid-19

i workout in the morning and the gym is better than most places

free breakfast, swimming pool

breakfast was excellant

the room was perfect, the staff friendly and helpful, great price for a full kitchen

we also heard kids running around the building all hours of the night in our hallway upstairs in the stairs

was freezing cold (kids and i couldn t swim for longer than 10 minutes because it was so cold), and the jacuzzi

smelled marijuana inside and outside very strongly and that was as a problem since we had our kids with us

smelled marijuana inside and outside very strongly and that was as a problem since we had our kids with us

we got to the hotel very late due to issues with our flight and the staff was nice enough to offer us a late

no information on speakeasy bar or its location in hotel that sounded like fun

fantastic breakfast! amazing coffee and wine bar as well!

the bed! the room service breakfast. the quiet heating/cooling/fan.

i visited the bar and it had a wonderful atmosphere.

bar area didn't blend well with the rest of the hotel

the bar was closed the evening of our stay.

also liked the hotel bar

you don't like clean rooms, top quality beds, unique atmosphere, excellent fitness facility with spa, amazing

bar was charming and the bartender made great drinks

then they sent me to an already occupied room where garbage & dirty laundry sat in the hallway til about 8, p

the shuttle took us where we needed to go and the driver was great! friendly & knowledgeable

plus lots of room for my kids to run

food ,shuttle service , and pool!

next day they were also excellent the chef has a wonderful memory and nowswhat she is doin in the kitchen

room service for the 5 days i was there

bar was great and i had room meal service on one night, it was very quick and the order was right

pool and exercise room, omelet station, bar and appetizers.

the staff is great and nice, the bar is great and the bartender, is the best

pool too cold to use

free laundry services and location is ideal for downtown nightlife.

staff lovely , free breakfast and free evening snacks and beer, large rooms, swimming pool, free laundry

clean, friendly, nice breakfast space plus free laundry facility

we even used the laundry this stay

every floor had a laundry room

my kids and i thought the elevator wasn't working

breakfast buffet was canceled without notice due to low occupancy.

parking was difficult, pretty pricey, no breakfast unless you paid $14 per person.

felt a bit nicked and dimed by extra charges for a mediocre breakfast and parking.

complimentary breakfast.

r 2 people for 2 nights), requested more and they told us they were out and had to wait for laundry collection

were people drinking and having a pizza party in a space that was already full with people and kids that wanted

the pool was beautiful and overlooked des moines and the whole place has a warm feel

the pool area is great for the kids, and the fitness area looks wonderful as well

also they forgot part of our room service and had to go down stairs to ask for it

no biscuits and gravy for breakfast.

breakfast could be served longer it lasts until 9:00, 9:30 on the weekends.

only weakness i would comment on is the breakfast

my room and the complementary breakfast.

we also were told we would be given 50% off our first bar drink at the hotel bar when we arrived, then when we

the laundry is closed

my sister liked the free laundry

breakfast, it was like eating hospital food

i loved that they offered the free shuttle to the venue.

was great 5 minutes away from meeting place , breakfast was great , this hotel worth it

pool was great, they had onsite laundry

dirty rooms nasty showers no soap laundry machine didnt wash pool was empty hot tub was empty sheets were not

the pool, hottub and breakfast

the charge was not refundable and the charge was not a damage deposit but a charge for having a pet

breakfast looked great however the rest of the fam didn t get up in time

we would have liked a room with a view of the campus rather than the parking lot.

the pool and that it wasn't super deep

location, cleanliness, quality of breakfast. staff is pleasant and very helpful!

pool was closed

$75 pet fee was ridiculous

nice new machines in guest laundry

i did not use the pool or the exercise room personally but was extremely grateful for the laundry facilities

could use a larger parking lot for sure

convenient location with a steak and shake in the same parking lot

hospitality, fresh cookies and popcorn in the afternoons, clean pool, breakfast area was clean and very well

the people in the parking lot and those staying there are the sketchiest people i ve ever seen

wifi fluctuations

there were no dishes or silverware to actually make use of the kitchenette

room were put in is a non smoking room but for some reason it still smelt like smoke

was equipped with a full kitchenette

didnt have cups or laundry bag

when we asked to exchange a $10 for a roll of quarters for the laundry the front desk let us know it was an

had to stay up late to do laundry

the happy hour food and drinks included was great as well as the breakfast

called for a early check in n because my room was not ready they made a exception and got me a bigger room then

laundry/bedding was left on the floor in the hallway near our room from the time we checked in

i loved the vibe, the pool, the breakfast, the hospitality hour!!

clean modern and updated, adawuet gym and breakfast

pet friendly clean

the hotel had a free breakfast, free internet, free parking, and was very clean.

pool was extremely cold

wouldn't work at all, couldn't set a wake-up call, couldn't order room service or get info from the concierge

pool wasn't cleaned up from the night before, an overflow of old towels, no clean ones available,

wish the room service is regular and we need to request for it

robes in the room and the pool area was functional and bright

updated room. comfortable bed! clean rooms. pool and bottom were very nice!

the wifi was pretty slow. the beds were hard for my taste, but i like really soft mattresses.

pool hot tub. breakfast.

close to our kids place.

the pool was open too

the location. easy to find. plenty of parking.

parking lot is in rough shape, lots of broken pavement and potholes

there was no towels in the pool

clean modern rooms with friendly staff and with amenities such as a bistro lounge and indoor pool

location, close to everything, the bistro was available to us, the room has youtube which my kids were excited

breakfast, free parking, guest laundry, bar, free wifi, room darkening shades, couch in room, noon checkout

wish we could have stayed longer! would have used the pool.

breakfast was ex excellent and the staff very helpful

there is a stocked bar at the facility for those that would like to enjoy a favorite beverage

i did not try using the pool, but having one at all is nice

sheets had a strong smell of laundry detergent.

the food at the bar and grill was really good, i loved the room

the pool was amazing. super nice and great for my team to come in

pool area under construction and that was one of the reasons to stay

very kid friendly. a nice pool area for our littles and bigger kids

up nice for a family with young kids

the gym is a bit lacking.

the staff was aces! the breakfast was really good!

pool is a bit small and the room gets too warm

the pool heater wasn t on so it was freezing

pool not available

nice complimentary breakfast, with many options

all of the staff was very friendly and helpful. breakfast was amazing! love it!

kids weren't to impressed with the breakfast

the room was clean. loved the kitchen in our suite.

room was above the facility laundry service and there was a washing machine that was out of balance enough to

reasonable price, cleanliness, free breakfast

rooms were clean and comfortable and parking was secure

the breakfast buffet was very good

wish the pool was a little warm since you don't have a hot tub.

the guest laundry facilities were dirty and really old and beat up.

high fee for having a pet. kids make more of a mess than my pet.

over $16 per person for breakfast for a kids that don t even eat that much

no hot tub and kids playing in elevators

there were kids running around and unsupervised, touching everything and not social distancing

it was dirty, the pool was dirty and closed, the fitness center was broken and closed, the laundry was broken,

then the guest laundry was not available for customers any more

no gym, laundry or pool

beds were comfortable. pool area nice.

good wifi speed

supposed to have on site laundry

was no breakfast or laundry police were a resting people left and right it was noisy pool was

when i asked for sheets for it,the desk clerk said he couldn't get into the laundry room to get any

i used the on site laundry with detergent i bought locally

laundry machine was broken staff was at other property most of the time asked for a late checkout,

friendly staff, clean room and a great breakfast in the morning

room breakfast selection quiet convenient parking friendly front desk close to nearby

breakfast times could be longer, and checkout time could be later as well

the property was clean, breakfast was good, and the staff was excellent!

clean, nice neighborhood, room was huge, staff very good and breakfast was hot and yummy

guest laundry

laundry needs updated

also laundry facilities were out of order - i was hoping to wash clothes after a long road trip

i guess the room price, pet price. maybe have a pet station with bags ect.

room was perfect, pool; nice and clean and the breakfast was very good.

grab bar in the tub was unattached at the bottom

pool was fun, the room was comfortable and clean, the grab and go breakfast was wonderful and

the pillows were horrible and there was a bar advertised, but we did not find it.

best heated pool and hot spa! everything was clean. large rooms. great location!

awesome pool and family friendly.

easy to get to, quiet, laundry facilities, clean, friendly staff

the plumbing noises. our room was not that far from the laundry room.

said they were still doing breakfast which is unusual with covid

for a pet room, there were no smells or odors from previous animals

like crackle barrel, a mexican restaurant a wendy s and a hy-vee express, the jacuzzi in the pool area works

side doors would not latch to lock nor did the laundry room door read

clean and updated. pet friendly and staff great! definitely will stay here on our numerous trips

staff great, breakfast great, clean and updated

more handycap parking by the front door with the handycap doors.

plenty of parking for handicap

hot tab and swimming pool

the fact that there was about 20 high school kids having a all out party in the hallways and and the pool area

very disappointed, we came with a group for kids tournaments and i believe every single family had something

great big room, my kids and i really enjoyed it. thank you!

no a/c in gym

reaction and there was no one to tell this to when we checked out, i think it might have been the laundry

nice location and well lit parking. a little too well-lit outside our window perhaps ?

the pullout sofa was really only a single and with 2 kids it was a little tight.

robert at front desk was super and so was his female co worker we also enjoyed the pool

only disappointment was the lack of a hot tub in the spacious pool area that contained a decent sized pool

i called the front desk to ask about laundry facilities

the laundry room that is on site, dryer doesn't work very well

friendly staff, clean guest laundry center

nomicrowave, room was right next to maid laundry room, was very loud and heard doors slamming

wifi limit of 4 min or less then you had to sign back in

clean, comfy bed, the best pillows, soft towels, ac, fridge, microwave, large room, laundry

the room above us was either a laundry room or a office because there was noise all day and night

parking was absolutely horrible and i really wish they had a better parking

a motel that allows pets, one of our rooms had pet hair on the top comforter- it was replaced upon request

looks like two cars were dumped in the parking lot

mentioned above not knowing the breakfast was extra and even when the woman said to check at the bar she didn

it was hot! could be that it was 98. loved the quiet clean pool!

buffet breakfast was cold. this was the second and final time we try the buffet breakfast here.

the kids running the hallways until after 1am, there was basketball football and hockey tournaments

gym and pool are first class!

staff members who were responsible for the laundry started talking extremely loudly with each other at 5:30 am

laundry facilities - the vending machines ran out of detergent and its been two days now without

noisy. out room was next to laundry facilities.

not clean in hallways and floors and dirty sox laying on floor of entry to laundry room

the laundry facilities and the vending machines were convenient

loved my room and the laundry room was useful to clean my clothes as well outside there was a tree that had

laundry, free. room excellent. staff excellent, hotel employee is awesome.

kitchenette had cooking aupplies and dinnerware. no cost for laundry. it was quiet.

laundry facilities weren t very consumer friendly

free laundry a plus. solid room . clean room .

hotel had a great pool and hot tub, a wonderful breakfast with lots of choices, and clean updated rooms

to hit me with $75 undisclosed pet fee

if pets are allowed in a hotel, only certain rooms should be set aside for such an accommodation

finding a parking spot at night was harder, more towels, and better coffee makers in the room.

clean, spacious, comfy good gym

staff super friendly, breakfast was outstanding, laundry was free, room was clean and bed was comfortable, good

they now have their pool, workout center, and laundry 24/7 which is nice

quality of breakfast, location,

decent location, ample parking, friendly staff.

the pool was open 24/7 and the breakfast was a huge buffet and everything was really good.

that the laundry was.out of order.

laundry machines out of order. didn't seem as if there was an intent to fix.

there were toenail clippings on the stairs to the laundry room

laundry machines were out of order

no laundry facilities available, which was part of my reasoning for coming.

rude staff hundreds of kids running halls at all hours being loud and when we told the desk they didnt

wifi won t work fridge inop. coffee maker inop.

we didn't go in ther pool but there was a lot of space and the pool was a nice size

the handicap bar seemed broken too, but i didn't have a use for that anyhow

there were hundreds of soccer kids running the halls until after 1 am and no one did anything

tried to use onsite laundry but someone used and didn't return to empty out their clothing

breakfast options could of been better but at least it was offered

breakfast was good, the pool was good

breakfast was essentially nil.

did not eat breakfast.

sheets on our pull out couch laundry all over the hallway floor the carpet and pool had a run down

they took my stuff to the laundry room and when wanting to check out i couldnt leave because they had

the laundry room, the dryer, was broken, and we could not do laundry

pet friendly with extremely low pet fee, comfortable and clean room, great parking, updated walk-in

absolutely love this hotel perfect for kids and adults and the staff is absolutely amazing i would recommend