quiet, great staff, good price, secured parking

parking good too and right by the

the birds that steal your food at the pool. but that's not the fault of the resort. haha

yet having to pay extra for many things - the check-in experience was very slow - they offer golf-kart service

breakfast was great! my grandson and niece enjoyed with the characters.

24 hour room service was great

good but got the restaurants you must make an reservation and it's plenty of things to get the kids entertained

you have to paid for laundry, the maintenance and cleaning have to be more in my opinion a lot a hair in my bed

laundry service was good and not expensive

the pool towels & the gym towels smelled very bad, like they don t wash them

my daughter loved the water park & kids club

with a huge walkway, restaurants, gym and duty free shopping along the walk

lots of activities with kids zipline , bowling, tennis, basketball and waterslides with lazy river

pool was not cleaned, 1000s of insects in the bottom of the pool every day the gym lacks sufficient weight

yaniery and manuel from the porto fino did a great job as well as luis from sugar reef bar, junior and osiris

the facilities, rooms, grounds and pools were beautiful

with two kids i wish the house keeper like sprayed the surfaces daily and moped but it was more a quick

kids camp ladies are wonderful - super caring and always joyful - they even gifted my son a little

very kids friendly

our kids had so much fun

the breakfast was absolutely delicious, with an extensive selection that included everything we could

that are surprisingly engaging and relatively not cheesy for a caribbean resort, and really good kids club

room service was 24/7

special mentions to ludwig (manager), francis (pool) and jeffrin waiter in diamond club beach bar and italian

pool and beach area

the main buffet room now type of air conditioning or fans literally got sick at breakfast never eat inside

breakfast was great, i only had it on last day but it was superb

we liked the pools, the lobby, the bars, the buffet.

room service was great and they were quick

we had to do a couple of zoom calls from the room for work and the wifi was perfect

she set up our room with a little welcome gift of sparkling juice since we were on a babymoon

love it was only adults, the swim up pool, activities, drinks and people.

the gym was awesome, as it was centrally located and had all expected equipment

the water park is an afterthought: 2 black enclosed slides and two open white slides one of which was

staff very nice, food good, elias at splash pool amazing

came across this resort by accident through one of the reviews on trip advisor, barcelo bavaro was our first

kids water park and arcade

pools are large and a distance to get to

pools and the relaxation with the friends around the pool

bar staff/waiters/waitresses worked extra hard to make sure you always had a full drink

beach front, all inclusive, adults only, the rooms were amazing

room service food could be much better

gym was amazing

room service was a great plus

breakfast was excellent

room service did not meet my expectations

room service (food) after midnight took longer than expected

were a laundry list of concerns that were given to the hotel

for kids, and adults

a rent of golf car and water park

only negatives could be more coffee machines around pool bars and the hard sale of some of the hard rock products

diverse food range for breakfast

the large pools offer two different atmospheres, one party style and one chill, both great depending on your

the speakeasy was closed, as well as the trade in bar

ordering from standard loungers (no food), $39 beach bag unless purchasing a cabana, and a spa experience that

bathrooms by the chill pool, saw a lot of people drinking at the bar, yet few left the pool all afternoon- i

eliezer at front desk, daniel at the pool bar, chamel at a restaurant and vianely in the spa were all great

it rained, the big pool in front of my room became completely muddy

beach side restaurant for breakfast staff very smily lovely beach that is well maintained drinks including fresh

spa treatments, albeit excellent, are more expensive than in switzerland

highly recommend to use the spa facilities

breakfast didn't match what was shown in the photos on their website; they need to improve

breakfast was ok and the price fair

a refrigerator would be nice and a little more choice for breakfast.

i couldn t fall back asleep and had to get up to go have breakfast

breakfast was fair with not much choice but adequate

breakfast calm place

breakfast wasn t included

pool, ogi the manager is great, the food

the apartahotel has very clean rooms , beautiful swimming pool , friendly guests excellent wi fi angie is there

dirty sheets, the room is stale, noisy, and the pool can't be used because it has a broken pump

the other day we have called 4 times and asked 3 cleaning ladies to pick up the laundry - no response till we

i needed my clothes washed and melania from laundry got my laundry done in less than 4hrs same day

restaurant too friended one day. kids had their hands all over the desserts

location was accessible. breakfast was 7/10.

vacation, from excellent service to a variety of restaurants, a night club, a sports room, a casino, an amazing

laundry service available but theres a charge for every item

to be moved from our first room because it was at the end of the pool, in the back where laundry, trash and

laundry service returned the wrong items

the 24 hour bar food was not the best, but all the other restaurants made up for it

coffee shop had great options, sports bar fun with good food and restaurants all were good

the waitress at the beach was amazing she went above and beyond for us and so did willie at the bar at the beach

resorts , the room was very close to everything the beach the restaurants the entertainment the pool everything

casino was lackluster at best: a few slot machines and automated roulette table

excellent place, food, water park, activities for kids, activities for adults, everything

breakfast very good, lots of food and variety

wifi in the room was often unreliable. at the same time, it worked perfectly on the beach. :)

water park is excellent.

everything is close to each other, which is good if you have small kids

* amenities: we loved the pool, gym, etc

what i like the most was the water park

didn t get suit pressed in time from laundry and can back slightly dirty

service for special requests was unreliable - i had to call so so many times for laundry service

you had to call a number where half of the time nobody answer to try to get a golf cart to come and get you to

everything was absolutely amazing! our room was super cleaned and room service was super quickly

there is very good wifi all around the area, even outdoors

the wifi.

breakfast, lunch, meals, was very good, staff at buffet excellent, kennedy and his team, very good

the spa was also very nice

the pool next to our room was dirty unfortunately

the kids pool is risk free and definitely no for adults

wifi was not working when we were there

was absolutely no wifi service

wifi no credit card machine to pay had to leave the hotel and go somewhere to change currency to be

amazing breakfast in a beautiful, modern restaurant

at breakfast the only waitress is slowly servicing all the tables

some amentities/events were not available (due to covid) such as the themed pool parties and alcohol dispensers

there is no internal surveillance at night in the pool and beach

the best swiming pool.

was limited in choice - aquapark is located far as it is shared with 5other riu hotels, our kids didn't like

if you miss a meal there is always the pool side restaurant or sport bar to get something

pool area gorgeous, staff delightful and cute, reasonably priced restaurants in the

the breakfast was good and the location was pretty central.

breakfast the surroundings

i liked the breakfast, the pool area and the location

wifi is really weak, no water station around, you've to buy bottles of water there

employees in the small pool snack bar handling pizza and other stuff with their bare hands

the gym and swimming pool

no swim up bar which every resort in caribbean has

wifi was very spotty especially in our room

expected to look better so much construction going on, horrible wifi. beach over crowded

was very friendly and accommodating bartender bernardo at the pool bar was amazing and so was our butler wilfredo

spa is completely overpriced

my husband had a snail in his salad, the casino staff were not welcoming and some of the workers were rude and

the spa was amazing and my masseuse fantastic, regular resort price but facility was nice

the pool bar at the privilege was great and so the staff

spa (overpriced) and fitness center (free)

male bartender at the large poolside bar was unfriendly and rude

not even one item on the room service menu either

on the ocean,nice pool

entire resort was very clean, excellent pool and beach access

000 additional, because they said booking didn t send the correct ages of my kids

lady the first and she no bring nothing, no clean well the rooms every day, no refill the mini bar , covid test

they accommodated us with spa credits for the inconvenience but it still took a significant amount of time

there are plenty of options for activities around the pool or the

second of all staff are always welcoming ismail at the bar area and dissel service at lunch was excellent modern

their way to help me try to loacte something i had lost ( didnt find it but she even checked the laundry room

called several times could not get laundry service which was offered

there are no club but a bit entertainment at night like a show or a casino

plenty of parking

missed kids animation - like more engaging with the kids

laundry service was late a full day

laundry service ruined some of the clothes

the spa and masseuse were wonderful

at check-in we were told room service was free, but later found out that wasn t correct

bartenders at other bars(except pool bar) were ok, kind and nice

huge swimming pool

room service is not great

also need more pool bars

beach; there is a large pool only for kids; staff are very friendly; the grounds are very spacious and beautifully

the wifi was down in our room for 2 days

free breakfast in the morning was the best

excellent hotel!! great food! nice pool! great price

the pool is nice, the gym very basic but ok. breakfast also ok.

breakfast good, nice pool, friendly reception

i requested kitchen utensils to prepare my own meals to avoid this again, but they never gave them to me as

-laundry service isnt great , left laundry in on a friday didn t get it back to the following

room was by the laundry building, staff was yelling over their radios all day and the noise from carts and

the second time, me and my wife we was taking a shower an a men from the laundry just get in and we was naked

drinks were amazing and the bar staff were the friendliest

fountains were dirty, swamp odor, lots of mosquitoes, most of kitchen employees on dirty cloths and unkempt

the only thing to mention is that some local families with kids come over on weekends

the facilities are also exceptional - you can play tennis, go to gym or spa and enjoy multiple swimming pools

line at the main buffet, in our room water wasn't working when we tried to go out at night, the casino is outside

i recommend to take the breakfast and lunch at the las caracolas because of the view of the beach and ocean

sea big rooms with new bathroom, restaurants were very good with steaks and lobster well equipped gym but old

everything was 10/10 except our upstairs neighbors who started using our private pool in our absence and started

and their kids were using every single private pool on villa 26

upstairs neighbors who started using our private pool in our absence and in our presence lately

kids club

i love the bed, the pool was great

the spa experience was incredible and a beautiful facility

nice gym and spa services

lots of pools and beach front

very friendly staff. and i mean very. exceptional service. relaxing beach. amazing gym and spa.

multiple pools, lots of activities

pools and dining options

the casino was old and sketchy

amazing and really tried to make you feel like you didn t have to do anything at all, every bar tender and

pool and breakfast

no wifi 4

good breakfast, nice location

staff very unfriendly, breakfast the wurst i ever had , at night music from nearby drink bar ,

the room i was assigned was grey and sad (it's what they had available due to my early check in) but when i

laundry: bring what you'll need for your entire stay

didnt like that i had to keep asking the front desk about dinner reservation, things to do, laundry service,

wifi was weak.

wifi in the room, on the beach, around the lobby is satisfactory

and the wifi

breakfast is tasty but not too much

too small breakfast, low speed wifi

easy parking too

the lady cooking the breakfast and the waitress were also nice

breakfast, good staff, good wifi was able working remotely as expected

a bag of laundry was $5 (no coin machines) done quickly for us

-b&b own laundry service

breakfast was repetitive and small no laundry rack with minimal outside space neighbourhood is super ugly with

they did my dirty laundry at a reliable price compared to other hotels ive been to

tv was for kids and only in spanish

staff, the show, the beautiful gardens and the beach area, also the gym and the asian restaurant

the room service was phenomenal

bar personnel really good and friendly

maria from the vip pool was amazing. she knew how to talk with clients.

snack bar ese hit or miss and empato mostrando visits

laundry facility but i knew this already before i got there

the hotel did send the to laundry service, but the clothes were ruined

the gym is very comfortable, quite big and has all of the essential amenities

the beach bar and snack bar was very good, with friendly staff and unlimited drinks and food

while walking around the resort with my child, golf carts kept flying by every 30 seconds, going far too fast

impeccable cleanliness, and room service surprised us with delicious breakfast and dinner

restaurant (on preferred side of the resort) had a great buffet and would turn into a much better breakfast in

this would have made it more difficult to participate in many of the main pools and be closer to the beach

the beach was beautiful (soft sand, large space) and cleaned regularly by staff

pool was lovely, the beach bar was really nice with good food burgers & chips throughout the day and the wifi

nice little pool for our toddler

the wifi internet connection only at one part of the room (all other rooms have good reception, checked

great food at the restaurant, close to a decent but not amazing beach, parking, garden

the room was clean and the breakfast was very tasty

had a room with kitchen but it has very limited utensils

breakfast was lovely, and the staff were some of the most helpful and kind we've encountered

location near the beach, spacious rooms with kitchen and fridge, kind staff, free safe

rooftop pool in the evening is a nice touch, especially for sunsets

one-bedroom with a proper kitchen and lots of light

the garden pool was our morning spot, rooftop our evening ritual

room service is inexistent

i also recommend that it should be a beach bar open longer and with music during the day

although there are several restaurants on the property, selections for breakfast and lunch are very limited

amazing staff all around, great pool bar and beautiful beach

i liked the layout of the room. the spa tub was a nice touch.

locations, transfers to the beach, cleanliness, great pool, helpful and nice staff, reasonable prices at the

pool area was large and the pool was a perfect temperature and very clean and clear

laundry service there is 5 usa for each item you want washed

they have a buffet so many kids and adults was not wearing masks

they don t have a menu for kids except fries ud83cudf5f

wifi wasn t very good.

things to improve on; patchy wifi, another blanket on the bed (just a sheet: this is normal in hot places),

room, distance to the beach, a little boring, no nocturnal show, bar and pool close to early.

you could order food but for kids around the pool a grab and go style would be better

kids falling from bad floor and floods in mid of restaurant

pool area, tons of space to roam around, great kid zone, and incredibly dedicated staff who are

my outside jacuzzi was not working. there are not enough games for kids.

suite with pool access was a dream

breakfast was fantastic, especially getting the fresh omlettes and fruit

was a bit off the path, we needed a golf cart to get to the beach(15 min walk) for that reason i put 9 out of

gabriel from the pool bar area, who without us even asking proactively approached us to offer the entire bar

gabriel from the pool bar area, who without us even asking proactively approached us to offer the entire bar

didn t do our laundry that you have to pay for on top of this expensive stay at their hotel

45% cheaper), you get your own buttler , private beach, no kids, separate restaurants if you want them

crowded and horrible train station- full of luggages (no aesthetic value for a welcoming area) room service was

allow smoking in buildings or outdoor spaces

room was excellent; the gardens were perfectly beautiful and well maintained; the spa, gym and yoga classes were

no laundry 2

were missing a laundry rack to dry our swim equipment and towels

the property is very cute, has its own pool and private beach, and offers a full complement of spa services

there is a kitchen with no place to wash dishes, so you have to use the bathroom, and also no cutlery or

the pool restaurant was closed