was bland exterior door from corridor to outside was not functioning(end where laundry located)

the towels had long black hair on them clearly not checked as they came out of the laundry

the indoor pool was beautiful but not heated. it was too cold to enjoy.

breakfast was great

my wife tripped on it while coming from the parking

the free breakfast and the onsite laundry machines.

forgot to grab a breakfast bag, but the stay was wonderful!

didnt care for the breakfast. coffee was good

breakfast was great

the pool wasn't open due to covid

it was a very nice room with a kitchenette

breakfast was excellent

cleanness & location plus breakfast & parking was available for free

me and my wife loved the kitchen and really loved the comfort of the bed.

parking spot availability

one more thing, if you guys are going to offer laundry services, either have change for the customer, installed

parking was horrific

great stay and very good breakfast

parking was too compact

parking lot was extremely small.

clean, laundry facilities were a nice benefit

the hotel was clean. we used the laundry and they had free detergent.

no laundry service only diy

breakfast, day desk workers, housekeeping, laundry room, security, etc

pool was barely open and in weird place

hard to manage laundry washers

post a sign in laundry room. how long is the washing and dryer machine cycle

guest laundry 3 out of 4 dryers didn t work.

laundry facilities

i didnt like how my room was right across from the laundry room making it even hotter

the pool was gorgeous and the price was fair

pool closed at 730 but it said 10p on the app

easiness of hearing conversations outside room (though typical for this type of hotel) and the breakfast didn

i really like that clean rooms the wonderful view and a continental breakfast

the location also has fenced in parking and a pool and breakfast

we had no issues at all with the wifi, connecting was simple and easy

the pool was awesome. clean. friendly helpful staff!

no free breakfast but has pictures on the website of breakfast wasn t told the breakfast hours either

the upgraded room features and breakfast.

staff was nice, room clean and kitchen soft beds

very clean no disturbing i will highly recommend my friends and family even though the bar at the casino close

it was close to a lot of restaurants. you can walk to the casino.

was offered free wifi at booking as well as check in

it was very close to the casino we were to meet some friends there

casino only had 1 restaurant available

management could have done better with having coins for the laundry service

it was not large but had a wonderful couch, and everything needed, cups, coffee, plastic laundry bag, plugs

didn t have coins for the laundry

coins at laundry room

i had to utilize the laundry room during my stay, and the stackable washer/dryer combo took 85 minutes start

self-laundry room

we ordered room service and received one of the best burgers

the water dispenser in the gym was not working

breakfast was great all the way around

it had free parking, it was close to the convention center, no traffic around the hotel area

ok room smell agreeable personal friendly and cooperative parking sufficient spatious laundry adequate safety

room next door to laundry very loud should not be used

room next to housekeeping and laundry

cold, depressing in first floor, and the laundry bother us during staing at evening

ihop in the parking lot is also bonus

good wifi

i think the breakfast food could have been better!

the bed and the breakfast

only thing i could think of is if breakfast started at 6 instead of 7 would have been nice only because i had

location was ideal, the room was clean, the staff was very friendly and helpful, and breakfast was good

i only had breakfast on sunday and almost missed it

beds, clean, laundry available, good breakfasts, bath tub as well as shower, non-smoking, excellent tv with good

don't like the fact that they disturb knocking on the door at 9 or 10 talking about laundry check out is at 12

parking sometimes not wide enough

location good, price good, breakfast good and clean hotel

the breakfast was excellent

if i had to say one thing it would be that i would have liked if they had laundry facilities

the breakfast every morning was great

i was also exited about the jet/spa bathtub

the spa tub was wonderful.

location! and a sweet little pool to cool off in the afternoon.

the pool was closed.

the wifi was

was closed during our stay, no ice machine and wifi was only available at cost which seems a bit outdated

we arrived early and although they don’t allow early check in they allowed us to store and

did not like that the pool was not in good condition

free laundry room for

helpful staff, spacious room, laundry self service; cooking facilities, near amenities, great neighbourhood

clothes washing facility's / laundry room included

everything, i loved the free laundry ,w/free detergent! i have never had that before!

location / clean practical rooms self contained free guest laundry ud83euddfa

the laundry room was clean with good machines

the fitnesss center and laundry room were out-of service.

no enough information about the faculties, found out by accident there was a laundry onsite

me and my mom used the on site laundry it was clean

kids loved tvs and making waffles

laundry machines were broken and no answer to when it would be restored

called front desk to ask about laundry and they said no and hung up

perhaps because the accessible room was tucked behind the hotel laundry door, making us have to close that door

laundry room out of service. could not order a continental breakfast.

laundry was not working.

no laundry soap but the book guide said is on front desk

guest laundry was clean and everything worked great

the rooms had easy access and the laundry was nice and clean

laundry didn t wash our clothes correctly

the staff who worked on the bar were exceptional with nothing too much trouble - recommend without reservation

laundry was very expensive, even for a hostel, and my british card didn't work in the washer--and

the charges for laundry is too exorbitant.

can't find a reason but i could say that they can be better with the laundry, i mean you didn't know if you

laundry was $5 a pop which i found a bit steep

laundry and breakfast and karaoke were unexpected bonuses

extra pillows available, no laundry facilities, and the key cards and elevator only worked about 50% of the time

the maintenance guy came to the laundry room due to the washer saying error

laundry facilities are too small and the dryer barely works, and i would prefer rooms with a

you had to sign up for hyatt rewards to access wifi.

we couldn't go to the gym because the door would not open.

having access rooftop bar was just what was needed in times like this

i enjoyed my workout in the gym

hotel bar wasn't up to much.

only thing that bothered me was the service at the restaurants and bar wasn t good, it was lacking quality

clean, comfortable. great bar and great breaks

i do believe it had been washed/laundry but it needed to be thrown away

room was near laundry room, ice room and sitting area for our floor

the staff was great. the room was nice and clean. on site laundry wss nice

the front desk and kitchen staff was great

were staying for two days and we're told the room service is provided every other day

no laundry services on site.

free wifi, had to pay to park at hotel, no fridge in rooms

getting onto guest wifi is cumbersome, and frankly i never managed it

no fridge or microwave in the room. the pool was horrible.

no complimentary breakfast, small pool and parking is expensive

laundry facilities dirty, pet trashcan by pool area was overflowing for 3 days

location, clean rooms reception people are very friendly and helpful there is a self laundry

we chose it for the room amenities like the kitchenette, and finding out there was a laundry (coin operated)

we used the guest laundry which was $2 in quarters to use

i appreciated the multiple options for the included breakfast and the onsite laundry

had self laundry, small but decent gym, a whirlpool and swimming pool (which we didn't use)

on site laundry

loved the pool gym and that it had a laundry facility

the guest laundry was not working and was the case for the entire 4 days we were there

our room was located just off the pool

bed very comfortable free laundry was wonderful excellent location

laundry was not available.

frequent noise throughout our stay; sounded like a laundry chute or trash drop; kept hearing a metal flapping

was no workout room there was no washer and dry to do laundry

they should have to be a distance or feet away from exiting out hotel not go for baby’s and kids

a bit off the center, no basic services such as laundry, the window wouldn't open so the only circulation was

no washing machine available for laundry

no laundry facilities to dry everything fter we got caught in down pour

) it was kinda weird, in front of the second elevator was a large dirty laundry bin which kept getting fuller

also, they do not offer a laundry service even though the room has a bag and there isn't any laundry stores

the rooftop pool was great, the location was also very handy

liked the decor, the gym address was very nice, the pool was spectacular, and i appreciated that there was an

rooftop pool was lackluster and uninviting.

valet manager to check personal to bar staff, clean and quiet rooms all in a great location

the pool area was very small.

the laundry facility was convenient and nice

laundry service was out of order and there was no sign or notice saying so, so i spent 30 minutes

maria at the breakfast was the best!!!

i loved the decor, the shower, the television, the staff, the gym and the location.

also no one offered me the $10 choice member food voucher, provided the wifi password or generally made us feel

mechanical noise in the 'wall' (a/c system--sort of sounded like laundry was in the wash), but it was the kind

the laundry service is expensive

half of our laundry wasn t returned until i had to go and count the items that had been returned and realised

some of the cafe staff were quite terse. the laundry service provided is expensive.

not respond to needs regarding fresh linens (had to steal them out of the housekeeping closet); wifi is included

the casino was great good vibe

at check-in or during the booking process that if you want to connect your laptop to the hotel's wifi connection

stayed at the main property where the casino is located and it was amazing

paid wifi

location was close to downtown and located with the casino inside of the hotel

location, reception, rooms, breakfast, evening socials and free guest laundry were wonderful

construction, smell at entry, filthy laundry room, old furniture

complimentary laundry (on 3 different floors)

2) no mention on website of being under construction 3) your book says the gym was open 24 hrs - doesn't open

the breakfast was ok, but the selection was a bit narrow on some days. the wifi was slow.

laundry was well hidden. needs a sign.

room service is pricey - skipped it and went down to bar or restaurant for food

also amazing rooftop pool and bar area

food and drinks were great, loved the pool although it can get a bit crowded, but that s to be expected

gym ....a little bit poor

the bar chairs were dirty and ripped. that's the only complaint i have

most beautiful stay using pool and spa

everyone was friendly and helpful from check in to bar to the pool

there is a restaurant on the same floor as the gym and spa that is incredible

chandelier bar and chemin de la mer beautiful, accomodations very contemporary and stylish with clean look and

need to speak to the company they use for laundry service, 4 t-shirts came back with labels attached, the labels

the room service magnificent, the staff very helpful and gracious, but the room size was soso

the bar serves a killer cajun bloody mary

the rooftop pool was crowded but had gorgeous views and was really fun

downloading the app made it helpful to order room service or anything else we needed, as the tv was supposed

room was overall clean, my kids weren't aware the snacks were not complimentary so they opened up and ate a

my niece loved the swimming pool

i got a suite so the bedroom was private and the kids stayed in the living room area using the pull out bed

the hotel was able to meet our requests for 1 hour early check in and adjoining rooms

the location was great. the staff were terrific. the bar was nice.

laundry room and fitness

pool, gym, laundry, onsite parking garage, breakfast, free kick back drinks.

our kids loved the pool, and i loved having the laundry room for running a load through

lots of great perks, breakfast, wifi, pool, hot tub, fitness room, laundry, dinner with 3 drinks

we were on an 8,000 mile amtrak trip so the coin laundry on 6th floor was great

it was difficult to get around the laundry bins and one of the doors always remained open to see vacuums break

also, they weren't able to get us towels because laundry service hadn't finished with the towels

the bar area has a great vibe with the lighting and wood decor

wish the bar would have been open a little longer

basic gym but still nice to have

only twice a week, no laundry, no wifi, shuttle from airport advertised but there wasn't one, dirty floors,

no laundry facilities on the premises.

told the restaurant was basic bar food but there were so many places to eat in the area so it didn't matter

room service was spotty, missed 2 days of the week we were there

it was really hard to unwind and relax after hours with kids splashing water around and spitting

theres no outdoor heated pool or laundry facilities that were advertised

of coin operated laundry facilities (mainly a business hotel and not really designed for families) and although

staff was hard to reach on the phone for laundry services or any services for that matter.

the gym was great and so were the housekeepers

we requested a early check in for the game but they were unable to fulfill it.

3rd day of our stay, this was okay, but on the second day i asked a housekeeper for an additional laundry bag

pet fee and several homeless sleeping each night in alley and nearby park

the mini bar, if you have kids and if they move anything you get charged.

would have liked a fancier bar and better work out facility

located centrally near the french quarter but not in the quarter which was good for our kids

one stove burner did not work. no laundry detergent for the laundry room

nice laundry facilities

breakfast, swimming pool, laundry

hotel because it had laundry facilities and when i used it, the online service did not work, the staff would

great, friendly staff; from housekeeping, to valet, laundry, and to the front desk

was no pool or whirlpool that was described as an amenity when i booked

no pool

room service have a small version of the luke's menu, and it is good

the hotel is spotless and the pool and workout room are so very nice

would like to have had later bar hours

noisy, the bar downstairs had a burlesque show going on till midnight and you could hear everything

a bar downstairs and access to the pool table would have been great

bar listed in amenities is used for special events only, rates listed on booking

nice, very small (18 rooms), and lobby next to a very noisy bar

site, no ice (they would call the hotel down the street and have it deliver 45 minutes later), no bar (like

no laundry facilities.

dry cleaning charges are expensive & there are no laundry facilities close by.

we forgot her name but she really set the bar for our return to this hotel and recommendations for others to

it was close to the sites we wanted to see and it was pet friendly.

are no facilities such as a bar or restaurant

great laundry room. this was helpful since we had been out of electricity for days.

the cleaner took our laundry

laundry was coin operated

disappointed that there was no laundry room and the laundry service is just far too expensive

no guest laundry.

were not easily accessible, no towel rack near the sink, the tv was very small, no thermostat, no laundry facility

no pool and no guest laundry but other than that would definitely

the bar is a nice meeting spot. the staff is very friendly and helpful

but it was a great hotel, great gym, great art, great bar, great location for great food

the room, and an information book would ve been nice considering there was no info on what the wifi password

laundry facility wasn't working properly.

they ran out of clean towels because the laundry pick up service never came to pick up the dirty towels and

our 45th wedding anniversary and we told the clerk and she gave us a room right across from the laundry room

the staff were very friendly and helpful, allowing early check in and late check out with no penalty

loved everything else. breakfast on the go was nice, and employees were very friendly.